If you read about leadership or management, you will often see a disapproving comment about people who write an email while they’re sitting next to the recipient. In leadership courses you regularly hear the same criticism.   The wisdom is that you shouldn’t abuse email. You should...

If you think Emotional Intelligence is something ‘airy fairy’, think again. Understanding and using emotions is highly practical. One example is that if you are in tune with your own and others’ feelings, you can work more effectively.   When you’re happy, you are better at generating...

You often hear that Emotional Intelligence (EI) is important in leadership, but for many it’s not clear what it is. We define Emotional Intelligence (EI) as your ability to identify your emotions in yourself and others and to understand and manage your responses and actions....