Modernise your leadership strategy
06 May 2014In our increasingly technology-reliant world, business leaders need to modernise their leadership strategies to suit the current business environment....
How to achieve work life balance
02 May 2014Do you need a better work life balance? Here's how you can achieve it....
Tips to help you tackle time management
28 Apr 2014Lack of time management and procrastination are two of the biggest hurdles to productivity. These inspirational quotes may help you soar metres above the competition....
Do Employees’ Mistakes Make You Angry? Think Twice
28 Apr 2014How you react when an employee makes a mistake is a crucial factor in management development, as the wrong reaction could make matters worse....
5 buzzwords to avoid in business writing
14 Apr 2014If you're struggling to produce effective business writing, try removing these tired and overused buzzwords. For more tips, consider business writing courses....
How to stop being nice and start being respected
11 Apr 2014
Posted at 09:07h
in Blog, Assertiveness skills, Customer communication, Negotiation skills 0 Comments
While it can be tempting to become the most well-liked manager at your company, you may want to consider the benefits of being respected instead....
How to motivate gen-Y employees
09 Apr 2014Motivating gen-Y employees can be a challenging task, but can be made simple by investing in technology and leadership courses....
Why Post-It notes won’t do
23 Oct 2013Maintaining a to-do list. That sounds so logical, but guess what? I find, also in our Time Management training, the to-do list one of the biggest and simplest improvements most people can make to their productivity! Let’s get one thing straight. I purposely said: maintain a...
Communication Courses Melbourne : Testimonial ZyNet – Paul Turner Managing Customer Communication
23 Sep 2013https://icml.com.au/communication-interpersonal-skills-training/ Paul Turner, MD of ZyNet tells about his experiences after an in-house 'Managing Time and Client Communication' training course. Paul's main reason he chose for ICML for this customer service training was that ICML listened to his needs and put together a tailored program that...
Get motivated by setting goals
07 Jun 2012How often do you think at the end of the day “I’ve been incredibly busy, but what have I achieved today?” It is all too easy to fall in the trap of everyday busy-ness. As the Cheshire Cat said to Alice, “If you don't know...
Don’t speak to a person; write an email
11 May 2012If you read about leadership or management, you will often see a disapproving comment about people who write an email while they’re sitting next to the recipient. In leadership courses you regularly hear the same criticism. The wisdom is that you shouldn’t abuse email. You should...
How to use emotional intelligence to be more effective
25 Apr 2012If you think Emotional Intelligence is something ‘airy fairy’, think again. Understanding and using emotions is highly practical. One example is that if you are in tune with your own and others’ feelings, you can work more effectively. When you’re happy, you are better at generating...
Time management: how do I prioritise my 100+ to-dos?
09 Apr 2012The river of tasks is flowing mercilessly and for many it’s growing every day. If you are like most of us, you can never do all the things that you need to do, let alone do all the things you want to do. The only...
Beating procrastination: setting deadlines
29 Mar 2012After my last Time Management post '4 Tricks to Beat Procrastination', John, one of our readers commented that setting artificial deadlines is a time management strategy that helps him tackle it and I fully agree. How many things do you have on your to-do list that...
4 tricks to beating procrastination
22 Mar 2012Don’t we all do it? We seem to have this innate tendency to delay doing those things that we feel we really should be doing. Often they seem hard and are not really urgent for us now. There are so many other things that are...
The 7 golden rules of email writing
04 Jul 2011Did you know that email is a great productivity tool? You can be forgiven if you don’t. The average email onslaught on the inbox is enormous. At the same time, writing emails costs a lot of productive time. Nevertheless, if you use email in the...
What is emotional intelligence?
15 Jun 2011You often hear that Emotional Intelligence (EI) is important in leadership, but for many it’s not clear what it is. We define Emotional Intelligence (EI) as your ability to identify your emotions in yourself and others and to understand and manage your responses and actions....
Use influence instead of your title
11 May 2011What exactly is leadership? Can the job title of manager make you a leader, or is more needed to fit you for the role? A managerial title can sometimes give you a few benefits: authority, standing, and – depending on the organisation – varying degrees...
Say “I”, not “you”
08 Mar 2011The ability to effectively communicate is one of the most important leadership skills necessary for successful management of a business. Whether you are managing a team or an individual, getting your audience to be receptive of you and understand what you are saying is not...