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ICML training courses > Communication and interpersonal skills > Courageous conversations

Courageous Conversations

It’s daunting holding conversations with unpleasant messages and delivering difficult feedback. Need to tell a team member they’re not pulling their weight? Tell a client that promised deadlines cannot be met? It’s not surprising most of us have the tendency to avoid potential conflict.

Holding courageous conversations means overcoming internal barriers and skilfully addressing the issues rather than the person. In this program participants will learn to confidently address performance matters, deliver bad news, tackle difficult behaviour and resolve interpersonal issues.

Tailored Difficult Conversations training program – virtual or in-house training – Melbourne – Sydney – Brisbane – Adelaide – Perth – Hobart – Darwin – Canberra – all regional areas – Asia – and anywhere else

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Audience

This difficult conversations training course is designed for anyone wanting to learn how to courageously resolve tough situations with colleagues, suppliers, customers, your manager or other stakeholders.

Outcomes

In this difficult conversations training course participants will learn how to:

  • Overcome reluctance to have difficult conversations
  • Manage different personality styles
  • Use body language constructively
  • Use listening techniques to create a calm atmosphere
  • Structure messages
  • Apply conflict resolution models
  • Give and receive feedback
  • Deal with emotional reactions

Delivered in-house at your premises or in an online virtual classroom

We deliver our training programs either through:

Tailored difficult conversations training program

Delivering a Courageous Conversations training program as an in-house training program is economical with five or more participants.

Even better, we boost your return on investment because we tailor the training experience:

  • Content:  based on budget, your objectives and audience profile we’ll propose a program that fits your needs perfectly. We can tailor the program and integrate performance management, leadership and coaching skills for example. For other clients we have tailored the program to create an open communication and feedback culture delivered to all staff.
  • Language: we’ll include any relevant business information and terminology. For instance, in the past, we have integrated clients’ values in a difficult conversations training programs.
  • Duration: we deliver anything from a one-hour presentation to a multiple-day program and everything in between.

We also coach individuals to build skills in conducting difficult and critical conversations in any situation.

Difficult Conversations training for Managers

Managers need to be able to conduct difficult conversations without hesitation. Regularly there will be issues with performance or behaviour that can only be resolved through candid conversations. Read more about our Courageous Conversations training for leaders.

Creating an Open Organisational Culture

In this difficult conversations training program we can help build a culture of open and honest communication and feedback. Key components of this program are critical communication elements such as understanding different communication styles, listening skills and giving feedback.

Courageous Conversations for Project Managers

As someone leading projects or project tracks you need to influence people in the project team and stakeholders without using formal authority. You need to hold people accountable and sometimes have difficult conversations. This difficult conversations training program for project managers will contribute to the smooth running of your project.

Difficult conversations and conflict management blogs

Read more difficult conversations and conflict management blogs

Courageous Conversations training testimonials

  • Suzanne was relatable and provided great interaction including role plays. The program has helped me to build a better understanding on feedback and styles analysis.

    Plantation Homes – Robert

  • Excellently presented and engaging style of teaching, appreciate Matthew’s method and examples. Thank you very much Matthew!

    Phillip Island Nature Parks – Carolyn

  • Paul was very engaging, stayed on topic and kept the day relevant. I have had experience in these areas over many years. The reminder of strategies was unexpectedly worthwhile!

    Parenting Research Centre - Kate

  • I really enjoyed Suzanne's style and presentation. Stories that were real based on Suzanne’s experience and the other participants and being able to analyse those stories and refine feedback.

    Merriwa – Joanne

  • Matt was friendly and easy to understand. Would highly recommend this course to all managers.

    Asahi Beverages – Richelle

  • A vibrant, positive and engaging workshop delivered by a skilled communicator. Useful ideas and practices shared throughout. The activities/interactive components were particularly enjoyable and useful. Rob did well to build a sense of camaraderie in the room. Well done.

    Wyndham City Council – Participant

Read more Courageous Conversations training testimonials

Free eCoaching: ask an ICML trainer – get advice on conducting courageous conversations

Do you have any questions about conducting courageous conversations or difficult conversations training you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.