Building Client Relationships testimonials


Greenacres – Johnno

"Head & shoulders the most engrossing facilitator I have ever had the pleasure of working with!!! Steve was unlike any other trainer I have encountered. He was captivating, hilarious & powerful in his delivery. A performance that quite possibly pips Freddie Mercury's at Live Aid!!! Brilliant. As the organiser of the training one can only hope that it is a worthwhile & positive experience for one's team. It exceeded expectation beyond belief! "


ANZ Bank – Fionna

"The course was well designed with good balance between learning and breakout group discussion. Feedback given post first session was considered and incorporated into second session."


Plunkett Pharmaceuticals - Con

"Steve was out of this world amazing. He took the material to another level. The material was very empowering and helpful."


Queensland University of Technology – Madelein

"Naomi is personable and engaging. Really like her style. Very valuable session to learn how to best utilize every team member’s strengths and how to be mindful of boundaries for each style."


HP - Monika

"Simon had very good energy throughout the program even till the end! He kept us completely engaged! Not boring at all! Made us do activities which were interesting! Didn’t use PPT, so whole day without the device was very positive and still the training was very effective."


Urban Strategies – Christine

"Naomi was engaging and interesting to listen to. She relaxed the room and invited our responses. She tied the conversation to the topics very well."


Shelde – Sigrid

"I was actually really surprised at how much I enjoyed this session, and how much I got out of it. It was great! Really good format, I liked being able to spend a few minutes thinking about each question before hearing other people's thoughts."


Danebank Anglican School for Girls – Deirdre

"I appreciated being together as an admin staff. Sarah was very engaging and helped promote good discussion."


Queensland University of Technology – Alex

"Very interesting material and great practical calls to action throughout the training."


Gamuda Australia – Tim

"Matt presented very well and was able to draw out contributions from the whole group. Very worthwhile, and I hope our team can make use of the techniques and frameworks in our future client engagement activities."


Pinnacle Health Group – Bec

"Paul has a great knowledge base and enthusiasm. Very good ability to understand our point of view. "


Queensland University of Technology – Madelein

"Naomi is engaging and delivered an insightful session."


Urban Strategies – Sarah

"We would like to thank Naomi for coming out to complete the body language workshop to our staff. I have received nothing but positive feedback from everyone in the office. Naomi’s character and method of teaching was spot on and very professional. For now we will take on board the skills and knowledge learnt from the body language workshop."


Shelde – Sneha

"Loved the session. I’ve got a lot to look forward to with the learning that I got out of this session. The breakout rooms were great for interactive communications."


Heritage Bank – Deb

"Naomi was knowledgeable with real hands-on experience. She is engaging and makes sense. A great opportunity to reflect on current skills, share the best practice and plan to move forward. Heritage Bank – Deb Parker "


Cloud Plus – Rejohn

"Naomi is passionate in what she does. She gives me digestible chunks of knowledge that are implementable and real world. Great stuff. My previous role was an engineer. Having this training equips me to my new role as a solutions architect which is more customer facing."


Optum (formerly PPC Worldwide) - Stacey

"A fun snapshot of all those important sales skills that sales people need to be successful and make an impact on their clients. "


Barry Borzillo - Managing Director and CEO

"Since 2012 when we started working with ICML, they have consistently delivered exceptional leadership and business development training for our leaders and consultants at all levels. ICML have demonstrated from the beginning that they understand our business and tailor their programs to suit our goals and values. Through building our leadership capability, ICML have certainly contributed to Intrax’s remarkable growth. We enjoy working with ICML for their outstanding facilitators, tailored, enjoyable and practical workshops, customer service and meticulous organisation. "


Caterpillar – Aimee

"Graham delivered a program that met our needs perfectly. The delivery was superb – a great balance of instruction, example and group interaction. Great ideas that we can take away and start applying immediately. Very engaging."


Pinnacle Health Group – Chris

"Fantastic session, thanks so much Paul!"


Heritage Bank – Michelle

"Excellent. Very credible as Naomi has past experience as a lender/leader/coach. Great rapport building with the class. I loved the content and found the course to be very beneficial to our current roles."


Cloud Plus – Katie

"Naomi is an experienced and skilled networker and sales trainer who teaches the tools to be an effective sales executive. I feel more equipped to network more effectively. I feel more confident to walk into an event and ensure I make connections. "


Master Electricians Australia – Michaela

"I feel enlightened after learning a lot of new skills and strategies to implement in the workplace. Having a range of activities engaged me the most. Overall I’ve taken a lot of new info and skills onboard."


Diocese of Parramatta - Colleen

"David was very knowledgeable and interesting. A really great presenter. I loved the interaction and getting to practise the skills. "


Falls Creek Resort - Stuart (CEO)

"Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!"


ProQuest - Stephan

"Ralph is a great communicator, engaging and stuck to the time. It has been specific to my job and a lot of it has resonated with me. I will incorporate what I have learnt in my job. Great program and great facilitator. Highly recommend ICML and Ralph."


Master Electricians Australia - Jason O'Dwyer - Manager Advisory Services

"MEA is a National Membership organisation for Electrical Contractors and we provide education technical and business support to assist members successfully run their business. We are continually wanting to learn and improve every facet of our business but recently identified that some of our staff lacked confidence in some interactions with members. In conjunction with ICML we designed and delivered a Member Engagement session that assisted the staff identify their “pinch points”, identified ways to overcome and began us on the road to design our very own member playbook. The presenter was great. In a short time period she was able to discern our needs, work with 3 senior managers across different functional groups and designed a session that was engaging, full of team lead ideas and learnings that shared our collective strengths to combat our perceived weakness. It was a great day and achieved everything we needed."


Swatch Group Australia – Joanna

"The program has given me some helpful tools on how to diffuse and how to handle objections. Ralph was very informative and helpful. The session was relevant to our roles and the lesson can be used in daily interactions. I intend to call out aggressive behaviour or situations that are not entirely on topic or professional."


ProQuest – Amelia

"Ralph was a fantastic facilitator. Thank you!! Excellent program. Ralph was able to tie people’s comments back to relevant content. He provokes a lot of insightful discussion."


William Adams - Ross Kelly, Business Manager

"On behalf of the Sales Team and William Adams I would like to thank ICML for your participation in our preparation sessions, willingness to be flexible to suit our demands and ability to provide the perfect facilitator (Robert) for the audience and subject at hand. I have had nothing but glowing reports on the way the session was managed along with information and advice that was communicated in a way so it resonated with the wide variety of attendees with experience levels ranging from one to over twenty years. ICML has managed to fulfil our requirements regardless of the challenges our specific content and logistic requirements have thrown your way. We would certainly recommend your company to others looking to train their workforce."


RMIT University - Participant

"The workshop booklet & quick reference guide for this workshop have been extremely useful in follow up and integration of workshop."


Optum (formerly PPC Worldwide) - Paula

"Thanks Renee, as I thought the training very relaxed, I found it comfortable to contribute. I would certainly recommend your services to others. "


Optum (formerly PPC Worldwide) - Julie

"Fabulous, knowledgeable, responsive presenter brought the subject material to life – with clarity. Focus on 'take aways' to work on which I will work on. Thank you so much."