Communication Skills testimonials


Henley Properties - Participant

"Suzanne was absolutely brilliant - easily the best trainer I've been to. I really enjoyed her humour, how interactive it felt rather than just sitting and listening, and providing playdoh for us to fidget with was a great idea."


NSW Department of Climate Change, Energy, the Environment and Water – Alysha

"Brilliant facilitation. Brenda is emotionally intelligent and intellectually stimulating. Read the room on point and kept us engaged the entire time. "


SBS – Momoko

"Steve is so skilled at taking you along the journey. He was so entertaining it was like I was binge watching a great series. There were so many highs where he'd make you laugh but he can also bring it down, make it personal and tug at the heart strings with his personal stories, all while you're learning.."


Urban Strategies – Christine

"Naomi was engaging and interesting to listen to. She relaxed the room and invited our responses. She tied the conversation to the topics very well."


Royal Victorian Eye and Ear Hospital – Victoria

"Justine was absolutely lovely! The training was fun and informative and I feel like I learnt a lot!"


McCormack Property Services – Amal

"Graham was very approachable and displayed the perfect communication skills we should all display. Amazing training. Really important content that I hope the entire company undertakes. Lastly, THANK YOU for organising such training."


Carrier Australia – Lou

"Great job Graham. Your knowledge and passion are exceptional. Thank you!!"


Manningham City Council - Evelyn

"This is without doubt the most insightful and useful workshop I have ever participated in. So much to take away. Thank you Mechelle!"


gotafe – Kate

"Thank you Suzanne – I really enjoyed meeting you and attending this course. Suzanne was a fantastic facilitator. I enjoyed this course and found it very informative and useful in everyday dealings with people."


Plantation Homes – Paul

"This hands down is the best delivery of a course I have seen."


Swatch Group Australia – Annalise

"Excellent course, content was relevant to my role. Graham was also fabulous at keeping the content light and engaging! Would highly recommend the course."


Victoria Police – Participant

"Very beneficial training with further information to look into. Graham was wonderfully engaging, relatable, well spoken. The format worked really well. The breakout groups mixed with the individual tasks and information was easy to follow and kept our attention."


Australian Criminal Intelligence Commission – Vivian

"Matt was very engaging and the sessions were very insightful. A great facilitated discussion."


Urban Strategies – Sarah

"We would like to thank Naomi for coming out to complete the body language workshop to our staff. I have received nothing but positive feedback from everyone in the office. Naomi’s character and method of teaching was spot on and very professional. For now we will take on board the skills and knowledge learnt from the body language workshop."


VETASSESS – Jennelyn

"The program is very useful and Jill has an excellent knowledge and experience based on how organised and the way she deals with the questions from the participants."


Victoria Police – Participant

"Graham was fantastic. He explained the content really well, answered questions and went into extra detail when needed. I found it worked really well having a main group then the smaller breakout groups. It was a nice way to collaborate with people you wouldn’t normally work with."


Woollahra Municipal Council – Elizabeth

"Excellent balance between technology and people’s varying skills and familiarity. It was all over too soon!! I would absolutely have Steve back for other training or this training again. I could imagine this would have been fantastic training to do with management teams to help build rapport between colleagues and how to trouble shoot common and familiar communication pitfalls. Very useful for both work and personal relationships."


Credo - Matt

"Martin was great, very concise, knowledgeable and experienced. Really good scenarios and perspectives. Friendly, open and engaging. Thanks Martin! Great session!"


Caterpillar – Aimee

"Graham delivered a program that met our needs perfectly. The delivery was superb – a great balance of instruction, example and group interaction. Great ideas that we can take away and start applying immediately. Very engaging."


Jemena – Elissa

"The workshop had a structured approach to preparing conversations that will deliver better outcomes. It helped understanding my audience. The facilitation was clear and easy to follow, and there was plenty of discussion time. "


Programmed Health Professionals - Bree

"Paula was fantastic! Four hour session was the perfect amount of time."


Wythes – Kimberley

"I honestly got a lot out of the training. The training was insightful and informative. Suzanne’s approach was really entertaining. I intend to apply all that was discussed and shared during this workshop but I will try to apply how to deal with different personality types in the workplace. "


Hinternoosa – Sirah

"Suzanne’s delivery of what can be confronting topics was exceptional, made everyone feel comfortable and safe and we walked away with tools to improve our communication."


Cundall - Alex

"Graham was a very knowledgeable and very engaging the whole day. I was really impressed with his delivery and enthusiasm of the material. Thank you for a great day of training! I really appreciate the initial phone call as it helped get an understanding of the business."



"The training has lots of interesting examples. It is easy to absorb the information. The information and notes are great and easy to absorb. I have learned techniques of dealing with difficult customers. It will help me provide better customer service to clients."


Royal Victorian Eye and Ear Hospital – Debra

"Excellent! Thoroughly enjoyed the session and will definitely put what I have learnt into practice. Session was very informative. Subject matter was presented in a way that was easily understood. "


Versent – James

"Craig was very engaging and able to deliver the message clearly. Lots of self realisations I had not thought of – the course highlighted a lot of things for me. I found the informal discussions were very valuable, particularly when I could open up about some experiences and get advice."


Xero - Smita

"Loved the way the training was structured. Felt half day was too short for this training and could have more interactive sessions. Justine did an excellent job."


Credo - Steve

"Martin adapted to the team exceedingly well and tailored the presentation ‘on the fly’. Is that not a testament to a ‘communication skills’ facilitator?"


Acciona - Participant

"This was a really engaging and important session. Graham kept everyone engaged throughout all the content and shared some really beneficial things to think about and practice when communicating."


Versent – Paul

"Superb, entertaining and informative. Would recommend everyone at Versent to go through this training. Craig was very engaging and thought provoking. Some good models and strategies to try out in the real world."


Programmed Health Professionals - Maggie

"Paula is very engaging. She had great examples. This is a great course. Great techniques and ideas provided with a very bubbly and extremely informative facilitator. "


Cundall – Ryan

"Graham was brilliant, really engaging day. "


Falls Creek Resort - Stuart (CEO)

"Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!"


SCT Logistics - Joann

"Vanessa’s method of delivering the training was excellent and so specific to what goes on here. Her delivery was excellent and she was someone you automatically feel comfortable with. Every person in the training was engaged and took part in discussion, I know from speaking with them that every single person has walked away from the training taking something with them that will help them. It was so great that we didn’t have to sit and work and through a book, we all had a laugh and we saw a side of some people that we would never had seen if we had not all come together."


Cambridge Box Hill Language Assessment - Jas

"Highly recommended. This course is very useful to discover a lot of hidden qualities that we have. Graham is very knowledgeable and engaging."


The Greater Metropolitan Cemeteries Trust - Judith

"Mark was terrific – great anecdotes, knew his material. He made the day – which I thought would be too long – fun, engaging, thought provoking and I walk away with actual tools and strategies. Look forward to another session with Mark at the lecturn."


Melbourne Theatre Company - Lyn

"Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace."


PNORS Technology Group Pty Ltd - Anita

"Rose was great, clear, very easy to listen to – I didn’t get bored or distracted The day went really fast with really relevant material and interesting topics."


Paediatric Integrated Cancer Services - Steph

"Suzanne was brilliant. Very engaging, humorous and knowledgeable. Very enjoyable workshop."


MAXNetWork - Dean

"Course material was great and our trainer demonstrated an excellent knowledge of the subject material. Course flew by – also a good indicator that the trainer and course were excellent – Suzanne you were amazing."


Melbourne Theatre Company - Eliza

"Great workshop which was flexible to our needs both before the sessions and during as concerns and questions were raised. Rose is a fantastic facilitator with a great wealth of experience and knowledge that helped our group to brainstorm ideas to resolve our existing issues and personal shortfalls."


Connecting Skills Australia - Fiona

"Very good facilitation. The trainer quickly built a rapport, held interest and responded well to questions - great!"


Domestic and General Insurance - Martina

"Rose was great. I really enjoyed the course. It was very informative and I have learnt a lot of useful skills to use not only in the workplace but in a social situation."


gotafe - Jenny

"It made me realise to be more non judgemental and look at why people may be acting in certain ways. Also how my actions and responses could be seen by other people."


Eastern Health Clinical School - Deborah

"Rose is a great speaker that encouraged participation from everyone. Her content delivery was very good."


Melbourne Theatre Company - Michele

"Open forum discussions were extremely useful and productive. Great to be able to take written information away to refer to. I would highly recommend the course to people needing the assurance that what they are doing is on the right track. That the course will add confidence, understanding and a fresh way of approach."


MAXNetWork - Brigitte

"Excellent workshop straight to the point, very easy going and relaxed atmosphere. I would recommend this course based on the relevant information provided by the facilitator, this is very useful."


Leo Cussens Centre for Law - Robert

"Thought the course was great – huge amount of information. I didn’t think that I would learn so much. "


KE Optical - Kerry

"I found this seminar very helpful and interesting and think every workplace should have one."


Eastern Health Clinical School - Tanya

"Rose was excellent! She has a lovely style is pleasant and great humour. She is very knowledgeable. Thank you Rose."


Melbourne Theatre Company - Lyn

"Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace."


Minerals & Metals Group - Jess

"Rose was a great facilitator and made the day fun. Great entry level course for communicating – would definitely recommend this course to my colleagues."


gotafe - Kate

"Thank you Suzanne - I really enjoyed meeting you and attending this course. Suzanne was a fantastic facilitator. I enjoyed this course and found it very informative and useful in everyday dealings with people."


Accenture Australia - Liz

"The course was interactive with solid direction and positive guidance. I loved how Rose had really delved into the pre-course surveys and expected individual outcomes."


Paediatric Integrated Cancer Services

"Suzanne was great - she was able to provide us with information in a relatable, interactive and educational way. I learnt a great deal that can easily apply in my personal and professional life. Very valuable training."