"All of it, one of the best training sessions I have attended. Loved that it was a no laptop session which meant no one was distracted doing emails/chats. Supplying our own examples and having a facilitator with council knowledge really helped make it fantastic. Also loved that the tips were short and sharp and easy to do. "
"Should be compulsory training for anyone expected to draft and submit council reports. "
"This was extremely helpful training. To the point, useful, kind in approach. Format was great for online, I liked that it stayed in the larger group setting but had exercises mixed throughout. Was engaged the whole time, time flew past. I would recommend that all staff should be required to do this training when they start as a Wyndham employee."
"The Report Writing Training delivered by ICML was extremely engaging, professional and highly beneficial for council officers to develop and advance their report writing skills. The training provided staff with not only useful writing techniques and resources, but with a greater confidence and understanding of writing practices. I would highly recommend ICML to anyone wishing to progress their writing skills!"
"Nailing Council Reports was informative and interesting; the facilitator Lynne was great – really knows the subject matter and presents it in an easy to understand and apply way."
"Lynne ran the course extremely well. Kept it informative and interesting without overloading with too much information."
"The content was extremely valuable and something that I have never be taught in my 15 years at different councils. It should be compulsory for all staff."
"Lynne was an excellent trainer. Content was packed with Substance/tips. It made me feel like I was getting value for time/money, and satisfied my learning objectives. Probably one of the best short training courses that I have been to. Highly recommend for Council personnel to attend."
"Great facilitation, strong examples, engaging facilitation style. A fantastic training session. Has changed the way I approach writing."
"Well done Lynne - very interactive, great examples across a range of disciplines and topics. Need to extend the program to as many staff as possible. "
"Lynne’s session was excellent and I would highly recommend it to others. The program was well-delivered and engaging - could have easily become a very dry subject in someone else's hands. "
"Lynne is a great presenter and very engaging with everyone. Lots of tips Lynne showed us when writing emails I would have never picked up prior to the session."
"A course that takes your personal input and uses it to improve your professional skills in an enjoyable and effective way. Facilitation was enjoyable, engaging and effective in communication. "
"Lynne was engaging the whole time – no moments of nodding off or inattention. Plus working on real life examples made the practice very relevant. The best one day course I have attended in quite some time. The skill and experience of the facilitator is evident."
"The training was very informative and engaging. Zoom was also an effective platform for remote training."
"Lynne is clear, concise and great communicator. Excellent at transferring knowledge. Provides feedback without causing embarrassment. Excellent training. Worth a full day out of the office due to the outcomes. Practical and results orientated. "
"Very informative, one of the best training sessions I have undertaken since joining local government. "
"I am already using the skills by referring to the quick reference guides and participant manual. I am now writing in the active voice and am clearly including my main message first. I have booked for the Advanced Business Writing workshop – I can’t wait."
"A fantastic trainer and great session. I can’t wait for Lynne’s next course!"
"I gained valuable information on audience, structure writing and the correct use of grammar and punctuation"