Speak your truth: The art of assertiveness in the modern workplace
10 Oct 2023Master the art of assertiveness in today's fast-paced workplace. Learn to communicate effectively and respectfully, boosting your career and confidence....
Customer communication
Mastering diplomacy: A comprehensive guide to improving negotiation skills
25 Jun 2023Negotiation in business is a form of art. Like a stroke on the canvas, each step and word paints your path to success. As you journey through this guide, you'll understand why diplomatic skills are essential and how to refine yours. The role of negotiation skills Deal-making...
5 Canned responses to streamline your workday
02 Oct 2022Is your organisation struggling to keep up with its query volumes? Canned responses are the perfect solution for you! Read on to find out more....
How to deal with difficult customers
26 Jul 2022What strategies can employees across the corporate ladder use to handle diffcult customers and defuse tense situations effectively?...
The importance of strong client relationships
15 Jul 2021Lasting client relationships are the foundation of a successful business, so follow these tips to master the effort....
The Power of the Proposal
10 Mar 2021A well-presented proposal can go a long way to achieving the goals you want to pursue....
5 things you’re getting wrong in customer service
02 Mar 2021Keeping your customers or clients happy is vital to your business success. Are you getting customer service right?...
The Importance of Influence
23 Nov 2020When you are trying to become an influencer, you have to put in the work to build your skills....
The key to better online presentations
16 Sep 2020
Posted at 15:31h
in Blog, Customer communication, Presentation skills, Resilience, Stress & Mindfulness 0 Comments
What goes into a good virtual presentation? There's more to it than you may think....
The Importance of Networking (and Tips for Success)
12 Aug 2020Networking is a great way to grow in your career - here are a few tips for getting started....
The Consulting Skills Technical Experts Need
29 Jul 2020As a client facing consultant with subject matter expertise you excel in the technical aspects of your work, but do you have the commercial and people skills needed to become a trusted adviser?...
How to Be More Effective in Your Business Writing
23 Jul 2020Optimal writing skills are critical for the success of your business....
How emotional intelligence improves workplace relationships
22 May 2019
Posted at 14:47h
in Blog, Communication, Conflict management, Customer communication, Resilience, Stress & Mindfulness 0 Comments
Emotional intelligence provides you the skills needed to build stronger relationships in your workplace. Here's how EI can help you....
Why empathy is important in business
15 May 2018While empathy can sometimes be dismissed as a touchy-feely concept in business, it's actually a vital part of effective leadership. Without it, you're unable to relate and listen to your employees, understand the needs of your customers, or consider the wider impact of your business...
Professional reputations: What makes and breaks them
09 Nov 2017Building a great reputation at work is tough and takes a long time, but these tricks (and behaviours to avoid) will help you get there....
Feedback phobia: Overcoming negative feedback in the workplace
19 Sep 2017
Posted at 09:07h
in Leadership, Coaching skills, Communication, Customer communication, Performance management 0 Comments
Ever received negative feedback at work? Sometimes it's not fun. However, it could actually be the key to your success. Here's why....
The writing mistakes you don’t know you’re making
19 May 2017Your business writing might be failing because of basic mistakes. Here are four common errors people don't know they're making - and how to avoid them....
Negotiating with Putin: Navigating difficult client relationships
14 Nov 2016
Posted at 09:23h
in Customer communication, Communication, Leadership, Negotiation skills 0 Comments
Negotiation is a tricky skill to master. That's why we are taking some tips from the pros. What can you learn from someone who has negotiated with Putin?...
Mastering the art of saying ‘no’ with these quick tips
02 Nov 2016While it’s admittedly difficult to turn down new projects - sometimes you just have to say ‘no.’ But how should your approach saying no in the workplace?...
How to build trust as a leader
10 Oct 2016Building trust is an activity managers must execute every day. Are you relying on your intuition too much and could a systematic approach help?...
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