Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
We deliver our training programs either through:
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
The Customer Service program was one of the best I’ve attended, facilitated brilliantly by Graham! Graham is an outstanding facilitator who engages sincerely with all attendees.
Justine was very engaging and relevant. Great program with a friendly and understanding leader.
Very good facilitator. Peter had a warm and inviting manner and was very inclusive of all participants.
Anita has a wealth of expert knowledge and an incredible ability to map every example thrown at her, back to best practice project management. Thank you.
Exceeded my expectations, was very applicable to my work-life and the sharing of examples and working with others was beneficial. Maggie was extremely courteous and knowledgeable and explained topics clearly.
Renee has a very down to earth approach and is an engaging presenter. Very useful strategies, ideas and information to take away and use straight away. Lots of valuable tools and cohesive approach.
The program reaffirmed my skills and the facilitation was engaging, entertaining and knowledgeable. Lynne was a fabulous, engaging presenter.
Definitely feel more confident and I’m able to add content to my presentation. Graham adapts to all learning styles quite well.
Renee was really great! Very informative, really relevant material. Was sad to finish the course.
Mark is energetic, gets everyone involved! You walk away new enhanced skills plus loads of confidence to succeed!!
I would recommend this course as a fantastic application of Leadership skills and ideas.
Thank you for a great day. It was very interesting and informative. I benefited from the new info and tools very much. Gained understanding and tools to manage projects as well as increase productivity in general. It was easy to follow and understand content. The day was interactive and the material very interesting.
Great facilitator, very easy to understand and a great person to learn from. These training days have been extremely beneficial and have helped me to grow.
I personally found the workshop very interesting and through it I gained insight to my own feelings and behaviours and also those of my colleagues. I feel like I now have a better understanding of myself and my team mates and think this will be very beneficial in building a close, strong knit team. I enjoyed the work shop and thought the virtual format was good.
Renee was informed, engaging and a great facilitator. Would definitely attend more of her courses.
Mark was very knowledgeable and shared a number of stories and examples of customer service that was relevant to our business. Enjoyed the day over all it was good to learn some techniques for managing complaints. The day also highlighted a number of communication styles and the do's and don't s of dealing with each behavior. It’s a lot to remember however, but I am keen take a few techniques and try them out.
Justine is personable, knowledgeable. The program encouraged self-reflection which enable/uncovered blind spots. Great material, excellent facilitation, a must for anyone who deals with people.
Course material was great and our trainer demonstrated an excellent knowledge of the subject material. Course flew by – also a good indicator that the trainer and course were excellent – Suzanne you were amazing.
Best training course I have attended in 3 years. Jill best presenter of a course I have attended for a long time. Thank you.
Justine's delivery and content was extremely good. I was concerned beforehand about the length of the session but the time flew by.
The sessions were invaluable. Really easy to follow, engaging, I learned a lot. The perfect amount of conversation and collaboration. I'd recommend to everybody. I thought it was run really well. I appreciated that the need for extra breaks was factored in, so it never felt too tiring or overwhelming.
Amazing facilitator. Have had many great ideas come to mind after hearing her experience.
The facilitator was very flexible to our needs as a group. The content covered was specific to our needs and this ensured engagement throughout. The different models such as RACI will definitely assist moving forward. I also enjoyed applying current situations and projects to the models that were being discussed as this provided further clarity. Great course I as can apply to my role immediately.
Justine had me engaged from the beginning and I enjoyed both her interaction with us and our participation.
Kate is an experienced trainer who uses simple and understandable examples from which you can learn a lot.
Lynne is really experienced, charming and has a great knowledge. Super recommended, fun to do!! Great learning.
Paddy is a very knowledgeable and engaging trainer who has an excellent grasp on the subject. .
Paula was fantastic! Four hour session was the perfect amount of time.
Erin was very engaging and knowledgeable. I found the entire day to be interesting and applicable to real life concepts and difficult conversations. Very practical.
I thought this was a great session - Zoom worked well and it was similar to a classroom environment. Justine was a great facilitator with good real life examples.
Renee was ten times more engaging than I expected and has given me the techniques to be more confident as a saleperson.
This session was highly informative and made a big difference when giving our final presentation. Simon was both a great teacher and an excellent example of what great presenting should be.
Jill was knowledgeable with lots of great examples. A very relevant and useful course. Eye opening.
Very beneficial workshop – has helped me feel more comfortable about giving “feedback”.
This was a really engaging and important session. Graham kept everyone engaged throughout all the content and shared some really beneficial things to think about and practice when communicating.
Unbelievably helpful! I think my usual responses to conflict will be turned on their heads and I feel equipped with more understanding about how to navigate conflict!
The course was very worthwhile – better than I thought it would be. Lynne made the session, thank you Lynne.
Very worthwhile. Having break out sessions was great and so too was having your own work evaluated as part of group discussions.
I’ve done several presentation courses but this one was the best! Very knowledgeable and effective trainer, great takeaway practical take away points.
This workshop was insightful, informative and entirely practical. The methods I learnt today will absolutely help my approach to give and receive feedback.
Jill is a great presenter. Really enjoyed the session. Good course materials and good group participation.
Mark was a very engaging and open facilitator. He made the day fun with great anecdotes and visual aids. Taught simple but effective strategies to get the most out of both professional and personal life.
I really enjoyed Suzanne's style and presentation. Stories that were real based on Suzanne’s experience and the other participants and being able to analyse those stories and refine feedback.
Graham delivered a program that met our needs perfectly. The delivery was superb – a great balance of instruction, example and group interaction. Great ideas that we can take away and start applying immediately. Very engaging.
David really helped me achieve more direction and motivation about my role. The program added value to my role as a trainer and challenged existing perspectives on training. I found everything useful particularly engagement over content.
Great presenter who explained points thoroughly and clearly. Suzanne encouraged group participants and discussion well throughout entire course. Well done.
Highly recommended to everyone who relates to people from different cultures and backgrounds. The course is done professionally, effectively and very helpful. I gained more confidents in saying “no” and express my opinions directly yet respectfully. Thank you, Justine!
I enjoyed the training. Justine had me very engaged and got us to proactively take part in activities. Can’t wait to implement what I have learnt. Thank you!!
A hands-on, no-nonsense course that enabled all participants – government, corporate, non-profit – gain practical skills to hone emotional intelligence. I’ve walked away with brain brimming.
Naomi was approachable and personable. She shared personal experiences and really made an effort to engage with each person in the class and understand the business.
Fantastic session facilitated by a very skilled and knowledgeable facilitator. The content of the course was exactly what was required. Amazing process and workshop. Skills gained will assist the team moving forward and from strength to strength.
Definitely one of the most useful and interactive courses I have done. I feel I will come away with a lot of valuable information to help my everyday work/ life tasks.
Sarah was professional, engaging, clear, warm. Useful session.
Two half days well spent! In a short amount of time I have acquired some important tools to improve my team’s performance and my feedback to them. Excellent and quick understanding of our context.
Excellent workshop. Really relevant and engaging – one of the best I have been to while working at Victorian Ombudsman.
Brenda has an amazing ability to connect with all of us and keep us on track. Interactive, fun and relaxed workshop. The information is highly relevant to all people.
Lynne is an accomplished presenter who retains people's attention by keeping things active. I love writing, believe I'm above average, and was happy to pick up a few tips to improve further.
The workshop was very informative and great examples of application that are relatable in my work life. Lynne is a delight to spend the day with. Lynne is very passionate and experienced: I had an entertaining and enjoyable day.
Great overall! Great use of my time. Highly recommended. Content wise the workshop was great.
Lynne was a fantastic facilitator who delivered a great program. It was an engaging and interesting use of examples to illustrate some of the issues within the organisation.
Lynne is clear, concise and great communicator. Excellent at transferring knowledge. Provides feedback without causing embarrassment. Excellent training. Worth a full day out of the office due to the outcomes. Practical and results orientated.
Great tips to help with current job. Tailored well to needs of the group. Feel more aware about how projects run start to finish.
Facilitator was fantastic, very knowledgeable on the topic. I learnt a lot and can apply these skills both at home and the workplace.
Lynne was an engaging and energetic presenter who addressed the subject matter succinctly and effectively. Lynne has a very persuasive way of engaging her audience and challenging them in a positive way to reflect on their work. Great platform for me to engage with colleagues further on this important topic.
Graham is absolutely excellent. Best facilitator I’ve seen. Well done. Gave me a basis for engaging that is based in behavioural science that helps confirm the approach I use.
Very informative session!
Very interactive! With my role as manager, I am continuously providing feedback and this program and how Matthew presented it really helps with that.
Graham was very engaging, his message was positive and filled you with confidence that you could implement what he taught in your day to day work life. Couldn’t recommend Graham highly enough.
Thanks Robin for a very informative and practical day. I will definitely implement some of the learnings in my current project. Lots of great, practical tools and information.
Renee was a great facilitator and the content was new and very useful. I can implement these models in day to day operations. Renee has a great ability to breakdown complex models with common examples.
Run VERY effectively through Zoom, I would even say better than a regular meeting room setting face to face. Good mix of participation, presentation elements and facilitator interaction. Useful tools to apply in the workplace.
Renee is an extremely good training facilitator, very skilled coach. Fantastic! So much information to take away. Very well covered in one day.
Lynne was engaging and brought us out of our protective shells to access our own work constructively. Lynne was very thorough, entertaining, succinct and used relevant examples.
The program has given me some helpful tools on how to diffuse and how to handle objections. Ralph was very informative and helpful. The session was relevant to our roles and the lesson can be used in daily interactions. I intend to call out aggressive behaviour or situations that are not entirely on topic or professional.
A fun snapshot of all those important sales skills that sales people need to be successful and make an impact on their clients.
Mark had great charisma and delivered the course very well. The workbooks had a great depth of concepts without being too much information. The use of videos by the instructor to demonstrate was great. Mark showed to have a lot of experience in the role he played delivering the course. He also demonstrated that he understood the needs of each person attending and used it to focus on different members of the group in different parts of the training.
The programme was excellent, content was personalised and allowed opportunity to edit our own work. Lynne tailored the programme, kept it engaging and taught us a lot.
Renee was very professional and had excellent knowledge of the material. Renee is very insightful.
Rose was excellent! She has a lovely style is pleasant and great humour. She is very knowledgeable. Thank you Rose.
I got so much out of today. I was extremely nervous coming in on the first day. Justine was so welcoming personable and knowledgeable. I really did push myself out of my comfort zone and got a lot in return. Would recommend to everyone.
Really good session to bring the participants up to date with current practices. Lots of good tips on how to keep your report succinct and on point. Lynne was great, very engaging.
This course is such an interesting one. The facilitator was engaging, knowledgeable, energetic, fun and motivating. I love the way it was delivered in a very interactive was with great examples and materials.
Mechelle was excellent! She made the course fun and was really engaging - she built a great rapport with our group. Skills we learnt were extremely practical and we could all relate to the content. I now have plan I can put into place. I also liked that it was clear and we could all relate to the content. I really loved the course and I hope to apply the learnings in my career.
Renee was very clear and to the point. Covered a broad range of methods. The course was very well set up and structured. I would definitely recommend this course, it opens the mind to different ways of processing information.
The program moved me from a theoretical understanding of the topic to what EI actually meant and looks like and feels. It is only with this insight do I feel able to implement some of the learnings (baby steps) into how I relate to others. Thank you Suzanne – it was spectacular..
Excellent training really enjoyed the day and have many things to take back to the team. Lynne held my attention all day.
The program was presented really well by Lynne. She helped us with our time management. Lynne did an excellent job teaching us and I would love to see her again.
Andrea was excellent – very clear and gave great examples. She was knowledgeable and helpful. Andrea had a good grasp of the time we needed to get across these concepts, practice and re-cap This was a succinct and effective program – highly recommended.
I have come out of this with a whole new set of things to implement and incorporate that I see high value in. Renee’s energy and enthusiasm creates a fun and focussed environment during what I think is in intensive learning environment. Thank you.
Honestly one of the best and most engaging courses I have ever been to. Both facilitators were fantastic in providing relevant links back to the workplace.
Excellent communicator. Renee’s style of delivery is what made the course interesting.
Paddy provided an informative friendly atmosphere. Enjoyed the experience and was easy to share and relate personal experiences.
Ralph is a great communicator, engaging and stuck to the time. It has been specific to my job and a lot of it has resonated with me. I will incorporate what I have learnt in my job. Great program and great facilitator. Highly recommend ICML and Ralph.
Paul kept the class engaged and interested in the discussion with great energy. Gave me skills that I can implement in my workplace and day to day activities.
Paul was well spoken, informative and friendly. Great job, keep it up. Life changing stuff.
Very beneficial training with further information to look into. Graham was wonderfully engaging, relatable, well spoken. The format worked really well. The breakout groups mixed with the individual tasks and information was easy to follow and kept our attention.
Mark has a great presentation style. Very engaging and great use of stories and games to keep you engaged. The workshop did deliver great skills and points that I will use for my next presentation.
Excellent delivery of material and easily connected to my workplace situations. The course is very powerful in being able to utilise a range of frameworks and methods to pursue team building and performance excellence.
This course has made me reassess my management skills and style and provide a structure to improve and develop my skills. Justine was very professional, excellent communicator and structured the content in a meaningful and logistic format. Good balance of theory and practice.
It was a great course and the facilitator was excellent. I thoroughly enjoyed this session and plan to encourage my team members to register - very valuable use of information shared.
Course was excellent. I learnt a lot. Suzanne was fantastic, very amusing, factual, a great presenter.
Justine practises what she preaches – very refreshing for her to go through techniques and then highlight examples of how she demonstrated those techniques earlier in the session. Raised very interesting and equally important aspects of facilitation that we often perceive as optional (eg. reading body language to gauge engagement). Absolutely enjoyed Justine’s training session especially around her different styles of keeping us engaged and demonstrating her examples and techniques during the session.
Brenda is very engaging and down to earth with a great appreciation of how people think and react. Good understanding of people “types” and needs and how to bring a team to appreciate its own value. Very practical and appropriate to our business. Very engaging and covered the issues pre-discussed. Brenda had good control of the team dynamic and opened up some communication issues and handling pressure situations.
I’m really happy with the course. I think it is very useful for all types of situations. Renee was really good as well.
Absolutely amazing course and Anita was a fabulous course convenor.
Lynne was engaging the whole time – no moments of nodding off or inattention. Plus working on real life examples made the practice very relevant. The best one day course I have attended in quite some time. The skill and experience of the facilitator is evident.
The workshop booklet & quick reference guide for this workshop have been extremely useful in follow up and integration of workshop.
I really enjoyed this course and feel as though I have gained some useful techniques I can implement into my development and the overall business development where I work. I would highly recommend.
Fun and informative.
The program provided a really good balance of theory with practical examples. I came away with an understanding of what the skill was and a clear demonstration on how to use it.
Michael went above and beyond to deliver a series of customer service workshops catered to our individual needs. Excellent!
I really enjoyed the course materials and Paul’s delivery. Paul has been an awesome facilitator and very engaging in his delivery. It made me reflect on my interaction in the workplace and how I can improve certain areas for more effective communication.
I really appreciate the suggestions and links to other resources. I feel equipped with new tools, learnings and strategies! Thank you! Online format is great. Appreciate the tea breaks - always important especially to reset the mind/eyes as we’re glued to our screens. Breakout rooms are also excellent to have those more detailed breakdowns.
Rob had great enthusiasm and knowledge. I feel more empowered to have conversations where I need to negotiate. I felt like I was OK at it before, but have learnt a lot today.
The program was very interesting and had lots of fun. David was a great facilitator. He helped me how to get into the other person’s brain.
Cherry was outstanding. Assisted in talking through issues and providing examples of different ways to achieve a result. Cherry was awesome. Have already used some of her examples, and tips already especially with holding difficult conversations. The role plays were also extremely good. The workshop was well run, the information was relevant, and Cherry was awesome. Everything discussed was useful and I will be using everything Cherry took me through.
ICML provided us with fantastic and responsive information. The course gave me the ability to recognise what my emotions are telling me. Rose was terrific. She was knowledgeable and very interactive. She made the session fun and applied examples to real life situations.
Suzanne was a brilliant trainer, her knowledge of the subject matter was excellent and I enjoyed her style (very engaging and with real life examples). I found this training to be one of the best I’ve attended for a long time. Suzanne’s extensive knowledge of the subject matter meant strong theoretical concepts were explored and the group could dive deep into real-world applications of how to be assertive in both our personal and professional lives. Thank you very much for a valuable day of assertiveness training.
We have had an ongoing relationship with ICML for over four years at Wyndham City Council. Peter Munnik and his team of experienced, engaging and knowledgeable facilitators make my job very easy as they have proven time and again to be flexible and only too willing to accommodate our needs every time they deliver programs at our workplace. Their programs are always well received by our staff and I wouldn’t hesitate to call them with future needs.
Rob engaged with the team and made sure all participants took an active part in the conversation. Rob was engaging pre and during facilitation session. I spoke with him on a couple of occasions and he was spot on in understanding our needs and working towards an end goal.
Exceptional workshop with great practical examples and team learning dynamic and good time management.
Mark’s teaching was very clear, understandable and very practical which made it easier for me to learn. Mark provided tools and educational information I had not experienced before. Whilst I use some of the techniques unconsciously it is good to understand the theory behind these.
Mechelle was engaging and had a sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
Lynne’s session was excellent and I would highly recommend it to others. The program was well-delivered and engaging - could have easily become a very dry subject in someone else's hands.
The course was enlightening. Suzanne was extremely personable and knowledgeable and I found it easy to relate. This course has boosted my confidence and given me perspective on myself and my interaction with others.
Excellent! Thoroughly enjoyed the session and will definitely put what I have learnt into practice. Session was very informative. Subject matter was presented in a way that was easily understood.
Renee was great at adjusting the course content to specific participant needs. She is an energetic presenter who listened to participant’s wishes and attended to them well, despite the diversity of client needs in the room. I came away with useful, practical ideas to put to use. Thank you.
I honestly got a lot out of the training. The training was insightful and informative. Suzanne’s approach was really entertaining. I intend to apply all that was discussed and shared during this workshop but I will try to apply how to deal with different personality types in the workplace.
Great session. Very practical. Lots of real life relatable examples. Highly recommend the presenter - Mark. Only 10-15 in the room and the intimate workshop worked well.
A very enlightening course, which was well presented. I thought I was good at writing until I realised I have much to learn and practise. Lynne is very knowledgeable and uses clear messages and examples.
A highly informative course delivered by an experienced and knowledgeable facilitator – lots of opportunities to apply learning in context.
Really enjoyed this course, found it to be very timely now that I am stepping into a role as a leader, I appreciate the company investing in my development. The course was a lot of fun. Maggie was warm and genuine in her delivery style. The course helped me to identify ways to deal with current situations with the team and has given me confidence to deliver. Would recommend to colleagues in the business as I thing it is always good to have a refresher.
We had way too much fun! Such a safe environment for a tricky topic.
Andrea was well prepared, smart and humorous. What I learned will not only benefit my work but also my life. Andrea is a very experienced and considerate instructor.
Justine is a dynamic presenter who is very engaging and the session is informative and empowering. Thank you.
Graham is very engaging. He moves through the materials at a good pace and is always very positive in his feedback. Now have some useful strategies to practise and use both at work and home.
Excellent course – objectives, aims and very relevant content. Suzanne is great, brilliant delivery, enthusiastic, the personal anecdotes make for a good connection with the group – a perfect balance of fun and professional knowledge.
I found Graham’s information on things to be excellent. His knowledge is fantastic.
Excellent, professional and interactive. The course offered tools that can be applied to combat all aspects of time management. I would recommend this course to other organisations. Well done.
On behalf of the Sales Team and William Adams I would like to thank ICML for your participation in our preparation sessions, willingness to be flexible to suit our demands and ability to provide the perfect facilitator (Robert) for the audience and subject at hand. I have had nothing but glowing reports on the way the session was managed along with information and advice that was communicated in a way so it resonated with the wide variety of attendees with experience levels ranging from one to over twenty years. ICML has managed to fulfil our requirements regardless of the challenges our specific content and logistic requirements have thrown your way. We would certainly recommend your company to others looking to train their workforce.
Terry was funny, easy going and experienced facilitator. Great paced course. Tailored the course so it was extremely relevant to the group. Excellent!
A great session to quickly upskill key staff. The participants were motivated, as they absorbed the content and were excited to practise their new skills. It was a great refresher on communication and leadership.
Jill is very competent, clear and personable. Encouraged participant interaction so it was an open discussion and therefore beneficial. Opened my thinking to some of the biases I may be applying to my daily thinking and decision making.
Justine delivered an interactive strong session- dynamic presenter giving a positive attitude to complete the job!
I found the course very informative and look forward to applying all I learnt to my writing.
Robin is a great facilitator, rich in experience. Very good first step into PM world for me. Most of the topics are known already, but I got some useful best practices and acknowledgement. Very useful new findings! Especially the electives after 4pm.
Justine was excellent, friendly, strong and engaging. A great mixture of conversation and activity. I already had a strong understanding of personality types and EQ but learnt a lot more about how they all interact and how to develop by acknowledging them.
I’m really enjoying breaking out into smaller rooms to discuss scenarios and questions with different people. It makes the session very worthwhile and you feel less awkward contributing in the big group too. I’ve also taken some great things away to focus on for myself and activities to do with my team. Really enjoyed the session and learnt heaps!
Since 2012 when we started working with ICML, they have consistently delivered exceptional leadership and business development training for our leaders and consultants at all levels. ICML have demonstrated from the beginning that they understand our business and tailor their programs to suit our goals and values. Through building our leadership capability, ICML have certainly contributed to Intrax’s remarkable growth. We enjoy working with ICML for their outstanding facilitators, tailored, enjoyable and practical workshops, customer service and meticulous organisation.
Mark has excellent knowledge of leadership and managing performance. Great tempo and style.
Monique was very personable and related to all in the group. Great program. My team found it very beneficial and felt they could apply it to the workplace. The program was very relevant, interesting and achievable.
Great workshop, very informative!! Well planned and executed, easy to digest and apply. The program taught me about my personality. This in turn has better equipped me to understand how to overcome difficult situations.
Well done Lynne - very interactive, great examples across a range of disciplines and topics. Need to extend the program to as many staff as possible.
David was engaging and had us involved, did not think for us, however made us think for ourselves. It is completely worth the money! Made us feel comfortable and shared so much knowledge.
Mark engaged well, great knowledge and encouraged conversation. Reinforced my management style and gave me a few new methods.
Robin was really good at explaining all the terminology clearly and gave examples that helped me to understand better. This has helped me learn all the basics and the tools how to best tackle a project from start to finish.
Engaging, charismatic and knowledgeable. Enjoyed Peter’s various stories and examples and he was very quick to find ways that he could relate content to our workplace. A well planned day with real solutions that can be practically applied.
Erin is very approachable, knowledgeable and a very warm personality to work with for the day. Really helpful skills and knowledge that are applicable in everyday life.
Suzanne presented information that, although partly already known to most of the group, was delivered in a way that was thought provoking and generated discussions between group members that were valuable learning opportunities. I enjoyed the online workshop and combination of slides, workbook info, breakout groups, and whole group discussions.
Great introductory HR course! Jill was knowledgeable and interactive! Great structure, informative for managers/admin and alike.
Mechelle was very animated, engaging and entertaining. Gave great examples and made it relevant to user. Thanks Mechelle. I would recommend this course.
Robin provided a good overview, practical tips and hints. I feel that my confidence in managing a project has increased and the aura around “project management” has been demystified.
Not only was it a fun 2 days, but I learnt some powerful tools that I will certainly use in the future to enable me to me a more "focussed & fun" trainer. I would also highly recommend this course to anyone planning to "tread the carpet" in front of audiences, or to further their "quiver of tools" moving forward. Thanks to Lynne - the two days were one of the best "work days" that I have had, thank you.
Lynne is a great presenter and very engaging with everyone. Lots of tips Lynne showed us when writing emails I would have never picked up prior to the session.
This is such an important program, delivered with the upmost care and professionalism! The learnings are vital to improving the workplace and the community generally.
Loved the day and found it all very useful. Lynne is knowledgeable, interesting and effective. I came into the workshop wondering how to write more directly and effectively, and I got exactly that.
Excellent facilitator. Made to be a teacher! Interactive, relevant, course was tailored and specific to our business.
I found the course timely, informative and completely relative. All facets discussed and covered were beneficial and Renee was fantastic. Thank you!
Lynne was fantastic and presented in a very informative style! Her delivery was excellent – very interesting. This program is very beneficial, as I am required to write business cases and reports in my role.
A great combination of basic writing principles with application options and examples.
Great manual which I shall refer back to – so many points resonated with me. Will definitely use in professional and personal life. Super engaging facilitator, time flew! Loved all the activities. Suzanne made excellent points and I listened to every word. Super engaging, interesting, fun, helpful and overall awesome training. Would recommend to anyone and everyone. Thanks for a great day!
I liked all the scientific aspects of the course and the practical assessments. It was really easy to understand and the content was clear. I found the reading and the running of each segment very useful. My awareness and understanding of Emotional Intelligence has helped me to understand a lot more about human behaviour and why we do what we do.
Mark is an excellent presenter. Exceptional knowledge and a great teacher that uses great examples to demonstrate a point. Overall fantastic course.
Fantastic program - very rarely do we host training that participants want to extend or wish lasted longer, but that's the response this writing, presenting and communicating with influence course received.
Rose was a great facilitator and made the day fun. Great entry level course for communicating – would definitely recommend this course to my colleagues.
The workshop was excellent, massive value out of it for everyone involved. Monique and team did an incredible job. Absolutely rapt with her work and will be recommending ICML as our preferred training organisation moving forward, so thank you!
I would highly recommend this course to other potential leaders. This course content is relevant and eye opening and the facilitator is very informed, experienced and hands on. My company’s money has been well spent!
David was great, really insightful and experience. He tailored the session on the fly based on the needs and experience of the team. Great techniques for me personally to try and also for the rest of my team. I thought the sessions were great. A good mix of role playing and theories.
Simon was great in motivating us to be more confident when we speak. He was full of great little tips to stop the bad habits some of us had while presenting. There were so many great little presenting tips that I feel will help me out in the future and be more confident while presenting.
Suzanne was fantastic, lovely, very entertaining and extremely knowledgeable. I found the program very beneficial. Will help me become more confident when presenting at workshops and addressing landholders, peers and industry bodies. Fantastic couple of days. Very constructive. Would highly recommend to others wishing to build on or improve their written and communication skills
The course was very thorough and covered exactly what I requested through the pre-course survey. I liked that there was theory, examples, exercises, text etc but also focussed on following initiative and not on complicating matters.
Great balance of theory and practical application to improving my business writing skills.
Paul was very articulate and knows his stuff. Comprehensive, practical and useful.
Very informative & eye opening. Came away with a lot to work on. Excellent presenter.
Graham was masterful in leading our team through this vital learning experience of Customer Service Excellence – Thank you!! Graham demonstrated a high degree of skill and subject knowledge in facilitating the course today.
Mark was funny and clear. He had excellent suggestions and used real life stories to relate to us. I really enjoyed the session.
A vibrant, positive and engaging workshop delivered by a skilled communicator. Useful ideas and practices shared throughout. The activities/interactive components were particularly enjoyable and useful. Rob did well to build a sense of camaraderie in the room. Well done.
Suzanne’s delivery was very interactive and participatory. Will help me implement change more effectively.
Graham was fantastic. He explained the content really well, answered questions and went into extra detail when needed. I found it worked really well having a main group then the smaller breakout groups. It was a nice way to collaborate with people you wouldn’t normally work with.
Paddy was informative with real life examples. The models provided are a tool which is easily adopted.
Would like to really thank you Justine for your insight and time into opening our mindset into new avenues of leadership. Great program. Justine did a great job in the current environment (COVID19). Thank you again.
Rose was great. I really enjoyed the course. It was very informative and I have learnt a lot of useful skills to use not only in the workplace but in a social situation.
Superb, entertaining and informative. Would recommend everyone at Versent to go through this training. Craig was very engaging and thought provoking. Some good models and strategies to try out in the real world.
Naomi is a fantastic facilitator, relatable and is confident in her knowledge of this program. Naomi is able to adapt and relate the course content to fit our needs more personally and explain/breakdown content clearly. Being a leader in customer service, this program helped me gain confidence to manage conflict in internal and external situations.
I would recommend anyone to do this course. Got a lot out of the day – Peter is a great presenter.
The course facilitator was incredibly responsive and helped me impact change in my style with my team.
Paula is very engaging. She had great examples. This is a great course. Great techniques and ideas provided with a very bubbly and extremely informative facilitator.
Craig is a fantastic facilitator. He is very knowledgeable, a great presenter/speaker, he is warm and very positive. Clearly a subject matter expert. Great experience, and great to meet him. Thanks Craig!
An excellent presentation and very thought provoking. You can become very isolated when working from home and you do lose an element of human interaction. I got a lot out of the workshop. Thank you. The live workshops are a great idea.
I have attended a few weekend workshops on Negotiation, behaviour and influence/coaching, but David’s industry experience really helped me visualise new techniques easily.
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