Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
We deliver our training programs either through:
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
The most useful and productive training I have ever attended.
Fun and informative.
Excellent content that was really relevant to my role and my future as a leader/manager. Really interested in using the skill/will model and applying GROW and also improving and increasing coaching.
Excellent program!! All aspects were very helpful, even after years of writing. It’s nice to have an experienced facilitator making the trick of good writing explicit. Lynne was excellent – very good pace (not too slow) and not going down rabbit holes. Very engaging.
Craig was very engaging and able to deliver the message clearly. Lots of self realisations I had not thought of – the course highlighted a lot of things for me. I found the informal discussions were very valuable, particularly when I could open up about some experiences and get advice.
I found the course timely, informative and completely relative. All facets discussed and covered were beneficial and Renee was fantastic. Thank you!
I cannot speak highly enough of the content, the importance in our roles, or the relevance to our team right at the moment. Application within and beyond professional roles. Very relevant and entirely appropriate delivery – the content and the facilitation itself.
Mark was very entertaining, informative, great examples and enthusiastic. He has a great energy, I feel a lot more invigorated to try these techniques again.
A very enlightening course, which was well presented. I thought I was good at writing until I realised I have much to learn and practise. Lynne is very knowledgeable and uses clear messages and examples.
The program is very useful and Jill has an excellent knowledge and experience based on how organised and the way she deals with the questions from the participants.
Using samples from our own drafted documents made all the difference to the learning.
Excellent workshop straight to the point, very easy going and relaxed atmosphere. I would recommend this course based on the relevant information provided by the facilitator, this is very useful.
Loved the session. I’ve got a lot to look forward to with the learning that I got out of this session. The breakout rooms were great for interactive communications.
Robin provided a good overview, practical tips and hints. I feel that my confidence in managing a project has increased and the aura around “project management” has been demystified.
Renee was lovely. Obviously very knowledgeable about her subject matter.
Excellent content which demonstrated the techniques and principles throughout the course itself. The structure to building training sessions is something that I lacked. Having the framework will allow me to be concise in the message or outcome I am trying to project and achieve. Presented in a simple yet effective manner. Essential to everyone and anyone looking to lead people.
Graham delivered a program that met our needs perfectly. The delivery was superb – a great balance of instruction, example and group interaction. Great ideas that we can take away and start applying immediately. Very engaging.
Lordien was a fantastic presenter. Her knowledge and the way she engaged with all participants was above and beyond. The two days sales course was beneficial to me as the content was easy to follow, engaging, very in depth. Lordien was understanding and able to share her own experiences. She helped me develop my own sales techniques. I found the in depth content and group work valuable.
I was very impressed. Steve was able to take a very serious topic and be educational, informative and uplifting - while driving home his points. It was an unexpected approach but it made the topic approachable for everyone. I just wish we had more time!
Really informative and interactive. I found the live online workshop more convenient, I felt involved, I was able to absorb the information and it was a good feeling to learn as a group.
We had the training this morning and I just wanted to commend Justine and the content you guys put together. Feedback so far is that it's was really useful and enjoyable and we look forward to more opportunities to work with you in future. Thanks again.
Fantastic training, so many tips that I can apply in my current role. Zoom was fantastic and easy to use.
Lynne is wonderful. Very knowledgeable and easy to listen to. Lynne has a high level of knowledge and is a clear communicator. Fun!
Connected lots of dots for me. Phil was an excellent facilitator who was extremely knowledgeable and experienced. I learnt a lot. The theory and then practical tools to implement the theory was priceless.
Highly recommended! Thanks, Lynne. The workshop was very useful and practical. Lynne was easy to connect with, experienced and responsive.
A course that takes your personal input and uses it to improve your professional skills in an enjoyable and effective way. Facilitation was enjoyable, engaging and effective in communication.
I really appreciate the suggestions and links to other resources. I feel equipped with new tools, learnings and strategies! Thank you! Online format is great. Appreciate the tea breaks - always important especially to reset the mind/eyes as we’re glued to our screens. Breakout rooms are also excellent to have those more detailed breakdowns.
Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff.
Superb, entertaining and informative. Would recommend everyone at Versent to go through this training. Craig was very engaging and thought provoking. Some good models and strategies to try out in the real world.
Course was excellent. I learnt a lot. Suzanne was fantastic, very amusing, factual, a great presenter.
Lynne was knowledgeable and engaging and maintained a good pace for the workshops. The live workshop worked well, the breakout rooms were a good substitute for the usual breaking off into groups during a face-to-face workshop.
After course I feel more confident and able to put together an engaging presentation. Paddy is an excellent, engaging, professional teacher – informative, fun, able to comprehensively answer any questions posed.
Suzanne tackled a broad and potentially confusing brief with great skill – thanks.
Great experiences, thanks! Justine was great: she was interactive, engaging and nothing was a wrong answer. Good to utilise these skills, not only for resilience and managing stress but any situation: how we can avoid, adapt and accept.
Really interactive and informative. Great content.
Amazing facilitator. Have had many great ideas come to mind after hearing her experience.
Peter was a great facilitator with fun material to learn. Interactive learning and engaging environment.
Graham provided me with a toolbox of techniques to resolve and handle complex situations with customers. Interactive, not just a lecture, real life examples. Graham has a great personality and very engaging, keep up the good work Graham.
Had a valuable day with Peter developing skills that will be of great benefit professionally and personally. Was a good learning environment for me. Exactly what I needed. It has given me renewed confidence and an ability to more effectively plan and write with purpose and direction. It was great.
Brenda really broke down the difficult topic of change management into very useful and meaningful chunks that will help me effectively lead through change.
Great stuff Terry. Will highly recommend anyone who needs to better understand what makes a business tick on the inside to attend your course!
Graham is an excellent trainer, very authentic, personable, enthusiastic and skillful.
Exceptional workshop with great practical examples and team learning dynamic and good time management.
The information was topical and I can apply it to my role immediately. Great format, I liked how we could get a diverse range of people from our company into one room (Virtual) to discuss our thoughts on the topics.
Rose made me feel incredibly comfortable through the entire day and coached me towards achieving my goals. She provided a lot of professional advice and has really steered me in the right direction. The interactive part of the one on one coaching was incredibly useful, it forced me out of my comfort zone and encouraged me to confidently speak up. I would recommend ICML (Rose) to anyone who I thought could do with a little help to build their professional confidence in facilitation.’
On behalf of Rinnai, I would like to say a big thank you to ICML and Mark on the delivery of a professional “Essential Leadership Skills” program. It well exceeded the expectations of all participants. The overall feedback was excellent. The program content was very relevant and very interactive. Mark was thorough, knowledgeable, approachable, funny and very engaging in his delivery. We will not hesitate to use your organisation for any future training programs that we roll out at Rinnai. Well done!
Honestly, I didn’t find any past workshops as interesting as this. Amazing use of verbal and non-verbal communication.
Martin adapted to the team exceedingly well and tailored the presentation ‘on the fly’. Is that not a testament to a ‘communication skills’ facilitator?
I am already using the skills by referring to the quick reference guides and participant manual. I am now writing in the active voice and am clearly including my main message first. I have booked for the Advanced Business Writing workshop – I can’t wait.
Graham knows what he’s on about. Gave me confidence in speaking.
Naomi was knowledgeable. Used good scenarios, very easy to put into practice. Great session.
Fantastic program - very rarely do we host training that participants want to extend or wish lasted longer, but that's the response this writing, presenting and communicating with influence course received.
Lynne is a great presenter and very engaging with everyone. Lots of tips Lynne showed us when writing emails I would have never picked up prior to the session.
The program has given me some helpful tools on how to diffuse and how to handle objections. Ralph was very informative and helpful. The session was relevant to our roles and the lesson can be used in daily interactions. I intend to call out aggressive behaviour or situations that are not entirely on topic or professional.
Rose was excellent! She has a lovely style is pleasant and great humour. She is very knowledgeable. Thank you Rose.
The training was very informative and engaging. Zoom was also an effective platform for remote training.
Lynne was an engaging and energetic presenter who addressed the subject matter succinctly and effectively. Lynne has a very persuasive way of engaging her audience and challenging them in a positive way to reflect on their work. Great platform for me to engage with colleagues further on this important topic.
David is a very good trainer. Program was very informative and extremely interesting. David has an extreme amount of knowledge – will look into further courses with him. Thank you.
I think the workshop was great and wouldn't need any improvements. Anita was a great presenter, and facilitated discussion rather than directed it which was great for our group to be able to all bounce ideas of each other. She facilitated healthy and constructive discussion and she was very knowledgable.
Thank you very much for a fantastic and very interactive 2-day course! I feel I have gained valuable knowledge and great feedback from the facilitator and the group. I will be able to put in place many of the strategies/advice/examples I experienced over the 2 days. Mechelle has a great knowledge base, friendly and very engaging. Gave everyone in the group an opportunity to be involved.
Paul was fantastic. Paul chose key subjects to discuss and then delved deeper. Great information and facilitator. The program was very engaging and interactive.
The training delivery was excellent and engaging. Vanessa was excellent at getting people to talk about their issues and observations,
I would highly recommend this course to other potential leaders. This course content is relevant and eye opening and the facilitator is very informed, experienced and hands on. My company’s money has been well spent!
Erin is very approachable, knowledgeable and a very warm personality to work with for the day. Really helpful skills and knowledge that are applicable in everyday life.
Paddy was brilliant! The workshop was fantastic! GROW was quite a useful approach. Will surely recommend to others as it is a ‘value-add’ course.
Simon did a brilliant job, I was expecting that online delivery wouldn’t work for this and although being in the same room would have been better I still think he did very well indeed.
This is such an important program, delivered with the upmost care and professionalism! The learnings are vital to improving the workplace and the community generally.
Dealing with training and coaching almost daily, I now have the tools to be able to do this more effectively. Thank you for a great day! I am leaving with a head full of knowledge and the confidence to tackle coaching and training.
Robin was really good at explaining all the terminology clearly and gave examples that helped me to understand better. This has helped me learn all the basics and the tools how to best tackle a project from start to finish.
Great introductory HR course! Jill was knowledgeable and interactive! Great structure, informative for managers/admin and alike.
Obvious knowledge & passion for the subject lengthy experience in the corporate field adds to credibility.
Good resource material and relevant to current workplace situations. I enjoyed the course – it was run in a professional manner.
The content was presented in a way that was appealing to a variety of learning styles. Renee was a great facilitator, very engaging, energetic, referred often to sources and references. Renee read the room really well and delivered the content accordingly - a great mix of presenting styles used (audio, visual, group, self-reflecting).
I found this seminar very helpful and interesting and think every workplace should have one.
Excellent course, content was relevant to my role. Graham was also fabulous at keeping the content light and engaging! Would highly recommend the course.
Loved the way the training was structured. Felt half day was too short for this training and could have more interactive sessions. Justine did an excellent job.
I really enjoyed this course and feel as though I have gained some useful techniques I can implement into my development and the overall business development where I work. I would highly recommend.
A great session to identify where our team is at and how and where future opportunities are. Very impressed with how Ralph read and worked with the group.
Lynne was very helpful and provided relevant details. Very easy to follow.
The course was interactive with solid direction and positive guidance. I loved how Rose had really delved into the pre-course surveys and expected individual outcomes.
Suzanne is an expert in the content and ability to deliver. I enjoyed developing greater understanding of my weakness and areas I need to be aware of. Adult, Parent and Child responses – I will be using this in supervision to engage and develop staff.
I would recommend this course as a fantastic application of Leadership skills and ideas.
Would recommend for any potential leaders! Great structure, provided clarity of what I’m in for.
Mechelle was very resourceful, very knowledgeable and very inspiring to improving customer experience. Great tools and suggestions to take back to work area. I love how Mechelle puts important aspects of value to customer service experience.
Lynne delivered an excellent 2 day session. It was informative and very worthwhile. Her technique and knowledge are outstanding. The session was very enjoyable and I would recommend this to anyone. Thanks.
Allan was great, very personal in his approach, listened and had a good talk to listen ratio. Allan has great ideas, knows how to relate to people to ensure they will have confidence leaving the program. The program reinforced the skills I have and techniques I currently use. Allan provided extra ideas that I can now use.
Lynne was an engaging and professional instructor – the day didn't become one where she just read off the power point slides but was one that kept us interested through a variety of presentation styles.
We have had an ongoing relationship with ICML for over four years at Wyndham City Council. Peter Munnik and his team of experienced, engaging and knowledgeable facilitators make my job very easy as they have proven time and again to be flexible and only too willing to accommodate our needs every time they deliver programs at our workplace. Their programs are always well received by our staff and I wouldn’t hesitate to call them with future needs.
Thank you for a great session. Very thorough (able to meet Jill beforehand), simple process, excellent customer service.
Class delivered in an interactive and engaging way. Based on concrete examples which makes it easy to understand and retain.
Renee was very clear and to the point. Covered a broad range of methods. The course was very well set up and structured. I would definitely recommend this course, it opens the mind to different ways of processing information.
Paddy provided an informative friendly atmosphere. Enjoyed the experience and was easy to share and relate personal experiences.
Robin is highly approachable and engaging in his presentation style and he presented his information clearly. This was a great opportunity to not only reinforce my existing knowledge but to enhance my skill set to be better equipped to tackle the project management required in my role.
Graham was brilliant, really engaging day.
Graham is fantastic and the way it is presented is engaging and relatable – will assist with being more effective in my role than just efficient.
Maggie was fantastic! Really informative, knowledgeable and provided a very supportive environment. An open environment to speak freely with colleagues. Some really great insights into communication styles and tactics.
We have used ICML for various training courses now, which were well received by all attendees and had positive impact on the way we do things. We like the fact that ICML engage with the business and get participants to answer questions before the course so that that it will be relevant to us when we attend, and the ease and flexibility of arranging the program. We will definitely use ICML again.
Brenda had clear communication skills. The workshop stimulated thinking about change management in a new way. Gave a structure/scaffold to use when planning and implementing change.
Anita is a fantastic facilitator. She allowed attendees to dictate the pace of the course and did a great job on drawing from attendee's personal experiences.
A fantastic trainer and great session. I can’t wait for Lynne’s next course!
Great course! Lynne was a charismatic facilitator and great teacher. Great, interactive and well balanced between activities and learning. Great learning tools. Looking forward to reflecting and implementing the key points.
Renee is an extremely good training facilitator, very skilled coach. Fantastic! So much information to take away. Very well covered in one day.
Mechelle is an excellent facilitator. Helped me to identify my leadership style and the DiSC model to help team and myself to understand and get results. Enjoyed the examples and videos.
Exceeded my expectations, was very applicable to my work-life and the sharing of examples and working with others was beneficial. Maggie was extremely courteous and knowledgeable and explained topics clearly.
Naomi is passionate in what she does. She gives me digestible chunks of knowledge that are implementable and real world. Great stuff. My previous role was an engineer. Having this training equips me to my new role as a solutions architect which is more customer facing.
It was a great course and the facilitator was excellent. I thoroughly enjoyed this session and plan to encourage my team members to register - very valuable use of information shared.
This is a great tool to have, especially if you lack in confidence or deal with difficult people.
Matt was very engaging and the sessions were very insightful. A great facilitated discussion.
Suzanne has a refreshing comical approach to ensure the participants reach their learning outcomes. Kept our interest and made it real and personal. Thank you!
I thoroughly enjoyed the session. It was well presented and all the information can be applied to my role. I am looking forward to managing my time when I return to work.
The course was very worthwhile – better than I thought it would be. Lynne made the session, thank you Lynne.
Very engaging. Great activities. Lynne was very knowledgeable, direct and honest about how to tackle conversations.
Rob was engaging and knowledgeable – used real life examples – explained why.
Great presenter who explained points thoroughly and clearly. Suzanne encouraged group participants and discussion well throughout entire course. Well done.
Dana was a pleasure to listen to. She communicated the content of the workshop brilliantly and got us involved in discussion. She facilitated this workshop confidently and kept us engaged.
We have been utilising Lynne’s skills over the years. Lynne is our ‘go-to’ person for writing, editing, writing for government courses every 2-3 years. We will continue to do so.
On behalf of the Sales Team and William Adams I would like to thank ICML for your participation in our preparation sessions, willingness to be flexible to suit our demands and ability to provide the perfect facilitator (Robert) for the audience and subject at hand. I have had nothing but glowing reports on the way the session was managed along with information and advice that was communicated in a way so it resonated with the wide variety of attendees with experience levels ranging from one to over twenty years. ICML has managed to fulfil our requirements regardless of the challenges our specific content and logistic requirements have thrown your way. We would certainly recommend your company to others looking to train their workforce.
Mechelle is very experienced and skilled. Managed session and engaged participants with varied goals from very different backgrounds and industries.
Renee was really great! Very informative, really relevant material. Was sad to finish the course.
The Customer Service program was one of the best I’ve attended, facilitated brilliantly by Graham! Graham is an outstanding facilitator who engages sincerely with all attendees.
Very good facilitation. The trainer quickly built a rapport, held interest and responded well to questions - great!
The course was really good. Mark was well experienced and happy to provide as much information as he could. I was happy with the content of the course.
Peter is excellent. Facilitator tailored this training perfectly to our work. Strongly recommend this to anyone.
Suzanne was relatable and provided great interaction including role plays. The program has helped me to build a better understanding on feedback and styles analysis.
Thank you, Mark! Great day and very useful. Heaps of relevant and useful tips and formulas. Mark is a great facilitator – interactive, engaging and knowledgeable.
Lynne had the team thoroughly engaged in our time management training. It was practical and fun and I’m looking forward to seeing how we all respond and build those positive, efficient and effective habits.
The course was very engaging and the outcomes were clear and met. Shaun definitely helped me to reflect on my past experiences and shed light on how I would approach my future encounters for a better outcome! I loved it!
Mechelle was very engaging and was very skilled in managing a group made up of very different people. I had participant in some leadership training previously. This training allowed me to learn new skills and practice and further developing my existing skills. Mechelle tailored her approach effortlessly to meet the needs of the group.
Jill is very competent, clear and personable. Encouraged participant interaction so it was an open discussion and therefore beneficial. Opened my thinking to some of the biases I may be applying to my daily thinking and decision making.
Anita is a very engaging facilitator, has excellent knowledge and makes you feel encouraged to contribute. Really enjoyed the workshop. Very practical and will be easy to implement day to day.
Peter is a great trainer/facilitator. Very clear and engaging in his presentation. Very helpful in my every day email correspondence and program report writing.
Paul kept the class engaged and interested in the discussion with great energy. Gave me skills that I can implement in my workplace and day to day activities.
Outstanding! Embodied everything taught. Very agile, responsive, listening actively and very warm/likeable. Content was vitally important and worthy of our time – even though it seems obvious at first. Thank you Justine for this extremely useful session. I learned so much that I can use straightaway, and I’m looking forward to applying it in my next workshop!
Hands on confidence builder before a presentation at a conference. Lynne was clear, with excellent timing and top tips. Lynne brought the learning to life. Thank you!
Michael went above and beyond to deliver a series of customer service workshops catered to our individual needs. Excellent!
The skills learnt from today I do believe I will take these learnings throughout my whole career and life. Thank you
The course was enlightening. Suzanne was extremely personable and knowledgeable and I found it easy to relate. This course has boosted my confidence and given me perspective on myself and my interaction with others.
Andrea worked well with the team. I needed a formula for preparing presentations and now I have one! The content we gained was invaluable, especially the websites and the authors to look up later.
Honestly one of the best and most engaging courses I have ever been to. Both facilitators were fantastic in providing relevant links back to the workplace.
Great workshop, very informative!! Well planned and executed, easy to digest and apply. The program taught me about my personality. This in turn has better equipped me to understand how to overcome difficult situations.
Suzanne has a fantastic ability to engage the group whilst delivering the content in an easily digestible manner. Could not recommend any better – excellent. Thank you.
Mark is an engaging educator who instils confidence in those he teaches. His confidence in the course and what he is saying make the course more enjoyable and sinks into the memory bank a lot easier! Kudos!
I found Renee knowledgeable on subjects covered to be of an extremely high level and this kept me engaged throughout the duration of the course.
Fantastic day – time well spent! Good balance of content/activities; good engagement; good focus on pragmatic changes we can make. Took away a few key tips and tricks which I can immediately integrate into the way I do things.
It made me realise to be more non judgemental and look at why people may be acting in certain ways. Also how my actions and responses could be seen by other people.
Mechelle was engaging and had sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
Lynne was a fantastic facilitator who delivered a great program. It was an engaging and interesting use of examples to illustrate some of the issues within the organisation.
All examples were highly relevant and focused at our industry – Renee’s knowledge of the industry and company really helped. You may think you know everything required for your role – this course will identify areas you never knew.
Really enjoyed this course, found it to be very timely now that I am stepping into a role as a leader, I appreciate the company investing in my development. The course was a lot of fun. Maggie was warm and genuine in her delivery style. The course helped me to identify ways to deal with current situations with the team and has given me confidence to deliver. Would recommend to colleagues in the business as I thing it is always good to have a refresher.
Ralph was a fantastic facilitator. Thank you!! Excellent program. Ralph was able to tie people’s comments back to relevant content. He provokes a lot of insightful discussion.
This was awesome & really useful. I loved it online & liked the breakout rooms.
Andrea was very engaging and approachable. Her workbook was excellent and she helped me to remind me of the importance to plan and keep the presentation concise and exciting.
Lynne was very structured in her presentation and explained everything very clearly and succinctly. She was also a pleasure to listen to with her explanations on writing styles and the little things that can help with your writing of documents and emails.
Graham is an excellent trainer who clearly enjoys what he does. Thanks for the day.
I thought Justine was fantastic and the zoom set up great... never really used zoom but it was made easy for someone who is not particularly tech savvy! I really enjoyed it and thanks Justine for making it a pleasurable experience- great job and I would most definitely recommend it!
Paul was an excellent facilitator. Very engaging and good at keeping us on track.
Great content and facilitator! Graham was very knowledgeable and engaging; really good at listening and reflecting. The program reinforced techniques I had been exposed to before and gave me an opportunity to practise them.
Ralph is brilliant, friendly, engaged realistic. Ralph was a pleasure to learn from. He understood that we are already sales professionals and didn’t preach or lecture to us.
Mark is professional, well humoured and presented. A joy to learn from while showing seriousness when called for. Quality course – great start. Enjoyable and informative. I feel better prepared to enter negotiations and will look further into certain aspects. Simple steps that are easy to apply to great effect.
Suzanne was great - she was able to provide us with information in a relatable, interactive and educational way. I learnt a great deal that can easily apply in my personal and professional life. Very valuable training.
Maggie has great knowledge on the subject and shared the knowledge beautifully. Very clear, detailed and great examples. The program has helped me to see the situations with a different point of view, understand people have different personalities and also ways to behave under pressure. Thank you Maggie! You have inspired me to make positive changes on my relationships with co-workers, family, friends etc.
Renee presented the course in an interesting vibrant way. The content was perfect for me and my new sales role.
Justine is a dynamic presenter who is very engaging and the session is informative and empowering. Thank you.
Unbelievably helpful! I think my usual responses to conflict will be turned on their heads and I feel equipped with more understanding about how to navigate conflict!
I feel enlightened after learning a lot of new skills and strategies to implement in the workplace. Having a range of activities engaged me the most. Overall I’ve taken a lot of new info and skills onboard.
This was one of the best sessions I have attended in years – Graham was outstanding and made such a difference! Wonderful session! – Inspired me to look at new habits, reframing and revisiting current methods of time management.
Better tools for developing skills for interview processes. Recognise and respect employee’s rights more thoroughly. Very thankful to Jill. Happy with the entire presentation.
Very good facilitator. Peter had a warm and inviting manner and was very inclusive of all participants.
Paddy is a great facilitator with a fantastic learning style. I have completed the course with newly developed skills. Paddy is fun, entertaining, approachable, knowledgeable and always professional. I learnt a lot from him over the two days. This course was a great intro into developing the skills to Present with Confidence. Paddy was a fantastic facilitator. Would highly recommend! I appreciated that we were asked what we wanted out of the course prior to commencing (survey). I felt like everything I mentioned in survey was addressed.
Maggie was very engaging and aware. She adapted to the teams energy throughout the day. It has given me insights into my own preferences and how they may impact others. I also really enjoy the Lencioni content. An excellent, insightful and inspiring day. Maggie was a great facilitator who kept us all engaged and focused.
The program reaffirmed my skills and the facilitation was engaging, entertaining and knowledgeable. Lynne was a fabulous, engaging presenter.
Great workshop; well-paced with clear and concise information. Lynne’s engaging personality meant that the workshop was lively and interactive. The workshop provides practical skills that will improve my presentation skills and confidence.
Very interactive! With my role as manager, I am continuously providing feedback and this program and how Matthew presented it really helps with that.
Lynne is an excellent coach who knows the subject extremely well and ran the course in an interactive and very enjoyable manner.
Mark has a great presentation style. Very engaging and great use of stories and games to keep you engaged. The workshop did deliver great skills and points that I will use for my next presentation.
I like the flexibility of moving things around and responding to audience. The various models are always useful but I think the practice discussions were the most valuable.
The workshop was very professional with lots of relevant information. Good real life examples. I took a lot out of it. Most useful was how to manage changes and sell benefits of change.
Peter was a great and informative facilitator who made us feel comfortable from the beginning and working as a team at the end.
Lynne is wonderful. She made the training fun and interactive. I could easily do days of this! Lynne is excellent, knowledgeable, interactive and inclusive. We learnt things I thought I was doing right for some years that I can now rectify.
This course has made me reassess my management skills and style and provide a structure to improve and develop my skills. Justine was very professional, excellent communicator and structured the content in a meaningful and logistic format. Good balance of theory and practice.
A great session by Mark that debunked some myths and gave some great tools. It was engaging, interesting and full of learning.
Matthew was a fantastic presenter, it was a great workshop. The training was most enjoyable. It was delivered in a professional but relaxed manner.
A highly engaging and very practical workshop which provided me (a self-professed, highly organised individual) with new strategies. Thank you! Lynne is very knowledgeable and obviously very skilled at facilitating such sessions. Her warm, friendly and respectful nature kept me engaged.
The course was engaging and informative delivered with passion and professionalism. Very beneficial to all leadership job roles, as well as personal leadership roles.
I found Graham’s information on things to be excellent. His knowledge is fantastic.
Thought the course was great – huge amount of information. I didn’t think that I would learn so much.
Great overall! Great use of my time. Highly recommended. Content wise the workshop was great.
A new self-awareness became apparent as a result of some of the exercises. I was one of the staff who briefed the facilitator on what we wanted from this program, I have just one thing to say – Brenda nailed it!
A fun snapshot of all those important sales skills that sales people need to be successful and make an impact on their clients.
Simon really listened and paid attention to each of our individual strengths and areas we needed to work on and gave us all helpful constructive feedback. I look forward to implementing new ways to connect with my partners. Interactive - works well in an online format split into 2 sessions. Thank you so much for your mentorship over the last 2 sessions - found the content super helpful and the tools that we can further develop to our presenting skills.
Mechelle was very animated, engaging and entertaining. Gave great examples and made it relevant to user. Thanks Mechelle. I would recommend this course.
A great program – Lynne was friendly, knowledgeable and kept us in control. A fantastic program for those who need guidance in time management.
Thank you for an informative and interesting day that was really insightful. Justine was great, really energetic and engaging and it was enjoyable to participate.
Justine is a wonderful facilitator. Justine has great energy from start to finish. It raised awareness in supervisors of the need for them to be leaders.
Rose was brilliant! So much course work to get through in a short time frame but it remained interesting and engaging. I found the interactive nature of how Rose ran through the course work really effective.
Very practical, good to use real-life examples. Communication is important to your business, that’s why you should take this course.
The workshop was excellent, massive value out of it for everyone involved. Monique and team did an incredible job. Absolutely rapt with her work and will be recommending ICML as our preferred training organisation moving forward, so thank you!
Excellent. Very credible as Naomi has past experience as a lender/leader/coach. Great rapport building with the class. I loved the content and found the course to be very beneficial to our current roles.
Engaging, charismatic and knowledgeable. Enjoyed Peter’s various stories and examples and he was very quick to find ways that he could relate content to our workplace. A well planned day with real solutions that can be practically applied.
This was the best training session I have attended at RMIT. Suzanne was absolutely amazing and the content was very insightful, but practical. Would highly recommend it.