Recovering from mistakes and building stronger customer loyalty
14 July, 2026Learn practical service recovery techniques to turn customer complaints into stronger customer loyalty and a better overall experience....
We deliver corporate training programs in
Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job.  After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
Delivered in-house at your premises or in an online virtual classroom
We deliver our training programs either through:
- Face-to-face workshops at your offices
- Impactful virtual workshops
Are you looking for a supervisor training course in Melbourne, Sydney, Brisbane or other Australian cities and regional areas? Get in touch with our experts for the best supervising course serving to Australia and overseas.
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Learned a huge amount, and the materials provided will be a handy reference point to keep me on track! The best professional business/Board writing course I’ve ever been on. Thanks Lynne!
The pace and class size were spot on and the facilitator Lynne was clearly very knowledgeable. Lynne is easily one of the best presenters I’ve seen.
Highly recommend - was great to be able to do it from home and not a noisy office.
I feel enlightened after learning a lot of new skills and strategies to implement in the workplace. Having a range of activities engaged me the most. Overall I’ve taken a lot of new info and skills onboard.
Renee knows her subject matter very well. Highly energised. Able to keep the topics flowing and relevant to a diverse group.
Loved it! Upbeat, learnt a lot and laughed a lot. Thank you! It was amazing. It’s honestly been the best two full days of training I have attended.
Lynne is a great presenter and very engaging with everyone. Lots of tips Lynne showed us when writing emails I would have never picked up prior to the session.
Facilitator, program, workshop – all good. I am definitely more confident of the techniques that I have learned here can be applied in my daily tasks.
As a new supervisor who has experienced some tough conversations, the training really highlighted areas that I can continue developing in while also being mindful of how I can respond.
Great content and facilitator! Graham was very knowledgeable and engaging; really good at listening and reflecting. The program reinforced techniques I had been exposed to before and gave me an opportunity to practise them.
Read the latest from the ICML management training blog
AI writing at work: Why your team needs skills, not just tools
08 July, 2026Many organisations have already given employees access to AI tools. The harder question is whether people know how to use them well enough to improve the work. This is especially clear in workplace writing. Employees are using AI to draft emails, summarise information, prepare reports,......
Advanced leadership: balancing strategic thinking with operational pressure
07 July, 2026Learn why senior leaders drift into reactive work, and how delegation and smarter decision-making protect strategic thinking....
