Why is HR important to all managers?
31 July, 2022Adequate HR training is essential for managers to become more effective leaders that are able to manage difficult situations in the workplace successfully....
Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
Delivered in-house at your premises or in an online virtual classroom
We deliver our training programs either through:
- Face-to-face workshops at your offices – in line with restrictions on people gatherings in your state.
- Impactful live online workshops.
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
This hands down is the best delivery of a course I have seen.
Mechelle was great, shared lots of experience and made sharing safe and comfortable. It was good as I have no management or leadership experience and have been brought into this role to help a team with poor culture and morale problems. It allowed me to observe and learn about specific ways to approach, observe and manage in the best possible manner.
Graham is one of the best presenters I have come across. I enjoyed being part of of these 3 sessions with him. Well done. All I learnt is directly beneficial to my day to day work.
This workshop was insightful, informative and entirely practical. The methods I learnt today will absolutely help my approach to give and receive feedback.
The Report Writing Training delivered by ICML was extremely engaging, professional and highly beneficial for council officers to develop and advance their report writing skills. The training provided staff with not only useful writing techniques and resources, but with a greater confidence and understanding of writing practices. I would highly recommend ICML to anyone wishing to progress their writing skills!
Maggie was very professional and engaging especially in remote format.
Maggie was very engaging and aware. She adapted to the teams energy throughout the day. It has given me insights into my own preferences and how they may impact others. I also really enjoy the Lencioni content. An excellent, insightful and inspiring day. Maggie was a great facilitator who kept us all engaged and focused.
Craig is a fantastic facilitator. He is very knowledgeable, a great presenter/speaker, he is warm and very positive. Clearly a subject matter expert. Great experience, and great to meet him. Thanks Craig!
Suzanne was fantastic, lovely, very entertaining and extremely knowledgeable. I found the program very beneficial. Will help me become more confident when presenting at workshops and addressing landholders, peers and industry bodies. Fantastic couple of days. Very constructive. Would highly recommend to others wishing to build on or improve their written and communication skills
Exactly what we were after. Thank you so much Sarah and team!
Very thorough workshop. Robin was very good and knows his stuff. Robin really knew what he was talking about and was very engaging and confident in delivering the content of the course.
Justine's delivery and content was extremely good. I was concerned beforehand about the length of the session but the time flew by.
Lynne’s session was excellent and I would highly recommend it to others. The program was well-delivered and engaging - could have easily become a very dry subject in someone else's hands.
I found that Peter really tailored the topics to suit our personal situations. I am excited to implement into my daily activities. Peter made the day interactive and engaging. I felt like the material was relevant to what we needed to focus on. Thanks for a great day.
Really great and these concepts/frameworks apply in every part of life whether it’s professional or personal. Andrea is great and really took that extra step to explain the details of the program very well.
Renee is a highly engaging presenter with an easy going but authoritative style that kept everyone involved and attentive.
Very worthwhile. Having break out sessions was great and so too was having your own work evaluated as part of group discussions.
A fantastic informative program designed to understand the key aspects of the sales path. Full recommend to new and experienced sales staff. Lots of tips and new techniques for sales conversion.
I thought Justine was fantastic and the zoom set up great... never really used zoom but it was made easy for someone who is not particularly tech savvy! I really enjoyed it and thanks Justine for making it a pleasurable experience- great job and I would most definitely recommend it!
Renee!! She was fabulous, brilliant with her training. Loved every bit of the training, which added so much value altogether.
It made me realise to be more non judgemental and look at why people may be acting in certain ways. Also how my actions and responses could be seen by other people.
Robin was knowledgeable, experienced and engaging. Great overview and helpful tools that I will be able to implement. The course was practical and made me think differently.
Knowledgeable and personable, Sarah's a very confident presenter so I felt in very capable hands.
Excellent. Very credible as Naomi has past experience as a lender/leader/coach. Great rapport building with the class. I loved the content and found the course to be very beneficial to our current roles.
Renee was ten times more engaging than I expected and has given me the techniques to be more confident as a saleperson.
Very interactive – hands on which is what I loved. Not at all text book.
The course gave me lots of opportunities to role play and practise the theory. Well worth it.
The content was presented in a way that was appealing to a variety of learning styles. Renee was a great facilitator, very engaging, energetic, referred often to sources and references. Renee read the room really well and delivered the content accordingly - a great mix of presenting styles used (audio, visual, group, self-reflecting).
Being a trainer and attending a workshop, is like being a Chef and eating at someone else’s restaurant. You would assess every aspect. Simply put, end of the day the participants wanted more… there was never a dull moment, my jaw bone hurts after laughing and smiling all day, at the same time we had so many light bulb moments, that we lost count.
Anita was very professional and knowledgeable. Really appreciate such an authentic training style – very enjoyable. The workshop was extremely thorough and provided relevant information. Thoroughly recommend for anyone undertaking project work of any type. Very valuable and applicable information.
The course was very thorough and covered exactly what I requested through the pre-course survey. I liked that there was theory, examples, exercises, text etc but also focussed on following initiative and not on complicating matters.
Andrea was excellent – very clear and gave great examples. She was knowledgeable and helpful. Andrea had a good grasp of the time we needed to get across these concepts, practice and re-cap This was a succinct and effective program – highly recommended.
Fantastic day – time well spent! Good balance of content/activities; good engagement; good focus on pragmatic changes we can make. Took away a few key tips and tricks which I can immediately integrate into the way I do things.
Paul was fantastic. Paul chose key subjects to discuss and then delved deeper. Great information and facilitator. The program was very engaging and interactive.
Renee was amazing! Great knowledge and great presentation! I learnt so much. I would recommend the workshop, particularly for new managers and upcoming managers.
Thank you Suzanne - I really enjoyed meeting you and attending this course. Suzanne was a fantastic facilitator. I enjoyed this course and found it very informative and useful in everyday dealings with people.
Thoroughly enjoyed the workshop. Suzanne was very engaging and knowledgeable and made the learning very accessible.
I enjoyed the course very much. It was informative and fun.
Lynne, this has by far been the best training I have attended in my professional career. You were able to provide a safe, non-judgemental space where I felt comfortable to make mistakes, and did so with the most positive attitude. I will highly recommend both you and this course to my colleagues.
Exceptional workshop with great practical examples and team learning dynamic and good time management.
Great session Martin, thank you for making it an enjoyable human focused session.
Highly recommended. This course is very useful to discover a lot of hidden qualities that we have. Graham is very knowledgeable and engaging.
Loved the use of Zoom features to keep the session engaging and Terry was a great teacher and host! Format was great, kept me engaged, time went by really quickly!
Practical advice which will be implemented immediately. Appreciated Lynne’s efforts to answers everyone’s questions and she provided great responses.
Paddy is a great guy. Knowledgeable and professional. The course has me feeling a lot more confident about my upcoming presentation.
Great facilitator! Really engaging – the topics and information was great. Having worked with ICML for different sessions, the customer relationships and service they provide is exceptional. They always deliver great quality training. Feedback is always outstanding – thank you.
Graham is an excellent trainer, very authentic, personable, enthusiastic and skillful.
This course has made me reassess my management skills and style and provide a structure to improve and develop my skills. Justine was very professional, excellent communicator and structured the content in a meaningful and logistic format. Good balance of theory and practice.
Graham is an excellent presenter, great involvement. Provides some additional tools and viewpoints to use in day to day interactions.
Ralph is a great communicator, engaging and stuck to the time. It has been specific to my job and a lot of it has resonated with me. I will incorporate what I have learnt in my job. Great program and great facilitator. Highly recommend ICML and Ralph.
Fantastic course. Thank you Lynne!
Lynne was very helpful and provided relevant details. Very easy to follow.
Outstanding! Embodied everything taught. Very agile, responsive, listening actively and very warm/likeable. Content was vitally important and worthy of our time – even though it seems obvious at first. Thank you Justine for this extremely useful session. I learned so much that I can use straightaway, and I’m looking forward to applying it in my next workshop!
Naomi is a fantastic facilitator, relatable and is confident in her knowledge of this program. Naomi is able to adapt and relate the course content to fit our needs more personally and explain/breakdown content clearly. Being a leader in customer service, this program helped me gain confidence to manage conflict in internal and external situations.
Monique was very engaging and motivating. Loved it!
This workshop and material was excellent and very well adapted to our needs to improve our techniques. I would recommend this course for its effectiveness. It has opened my mind to a series of selling techniques – which are priceless.
Many thanks to Peter and the crew at ICML for a great course on Time Management. Understanding the course was easy through real life examples and strategies that are easy to remember and implement.
The course was delivered extremely well and the supporting materials were great takeaways. I really enjoyed this course and would recommend it to anyone.
Anita is a fantastic facilitator. She allowed attendees to dictate the pace of the course and did a great job on drawing from attendee's personal experiences.
Mechelle was excellent! Great sense of humour. Very helpful and knows her stuff. Makes the course fun. I have learnt so much.
Graham provided me with a toolbox of techniques to resolve and handle complex situations with customers. Interactive, not just a lecture, real life examples. Graham has a great personality and very engaging, keep up the good work Graham.
Lynne was great – delivered really well and kept it interesting. I learned skills and tips that will really easy to apply to my writing.
Fabulous day spent with Lynne. Really engaging and informative.
The program reaffirmed my skills and the facilitation was engaging, entertaining and knowledgeable. Lynne was a fabulous, engaging presenter.
Renee is great: great awareness of the groups knowledge/energy level. Kept everyone interested and ensured we got a lot out of the course.
Exceeded my expectations, was very applicable to my work-life and the sharing of examples and working with others was beneficial. Maggie was extremely courteous and knowledgeable and explained topics clearly.
Lordien was a fantastic presenter. Her knowledge and the way she engaged with all participants was above and beyond. The two days sales course was beneficial to me as the content was easy to follow, engaging, very in depth. Lordien was understanding and able to share her own experiences. She helped me develop my own sales techniques. I found the in depth content and group work valuable.
Excellent! Thoroughly enjoyed the session and will definitely put what I have learnt into practice. Session was very informative. Subject matter was presented in a way that was easily understood.
Lynne is a very engaging and knowledgeable trainer. The TTT course was very well structured with plenty of interaction and activities to really cement the learning and application of the content.
Jill is very competent, clear and personable. Encouraged participant interaction so it was an open discussion and therefore beneficial. Opened my thinking to some of the biases I may be applying to my daily thinking and decision making.
Great workshop which was flexible to our needs both before the sessions and during as concerns and questions were raised. Rose is a fantastic facilitator with a great wealth of experience and knowledge that helped our group to brainstorm ideas to resolve our existing issues and personal shortfalls.
I really enjoyed it – exceeded expectations. Fantastic, engaging facilitators who use great personal experience stories. Feel much more confident in managing staff. Would highly recommend it.
Thank you for a great session. Very thorough (able to meet Jill beforehand), simple process, excellent customer service.
Mark is very engaging, approachable, instantly likeable and funny. I have now a more structured, clear way to approach making decisions.
Steve was awesome. Best presenter I have heard from in 30 years of training and education. 10/10. Fantastically presented by Steve. Have done DiSC three time previously but never as engaging as this.
The workshop was very informative and great examples of application that are relatable in my work life. Lynne is a delight to spend the day with. Lynne is very passionate and experienced: I had an entertaining and enjoyable day.
Matt was friendly and easy to understand. Would highly recommend this course to all managers.
Sarah was professional, engaging, clear, warm. Useful session.
I was very impressed. Steve was able to take a very serious topic and be educational, informative and uplifting - while driving home his points. It was an unexpected approach but it made the topic approachable for everyone. I just wish we had more time!
Excellent. Brenda was very positive, supportive and involved.
Great session – learnt a lot of practical skills that will help me at work.
Suzanne is an excellent facilitator - engaging, knowledgeable and very responsive to participants. Great stories! Definitely would recommend this course. Suzanne is an excellent facilitator and structures the course to the needs/levels of participants. A very interactive day with material and content designed for practical application.
I thought Renee delivered the course in an enlightening way. I felt that the group were engaged throughout the course which allowed ease participation. A great course which has given me skills in areas which I lacked.
Fantastic! Lynne had done great research and prepared relevant documents that were presented well. Lynne was fantastic. She gave great tips that will make a huge difference to our business both externally and internally.
Rob was engaging and knowledgeable – used real life examples – explained why.
I completed this course 3 years ago and chose to do the course with Peter again to refresh. I find his style very informative and delivered with a sense of humour. I would recommend this course.
Thank you for a great day. It was very interesting and informative. I benefited from the new info and tools very much. Gained understanding and tools to manage projects as well as increase productivity in general. It was easy to follow and understand content. The day was interactive and the material very interesting.
An excellent session and the best I’ve attended on this topic over the years. Worked really well - I’d not seen the breakout tools used on zoom before so a bonus bit of learning there.
A great session to quickly upskill key staff. The participants were motivated, as they absorbed the content and were excited to practise their new skills. It was a great refresher on communication and leadership.
MEA is a National Membership organisation for Electrical Contractors and we provide education technical and business support to assist members successfully run their business. We are continually wanting to learn and improve every facet of our business but recently identified that some of our staff lacked confidence in some interactions with members. In conjunction with ICML we designed and delivered a Member Engagement session that assisted the staff identify their “pinch points”, identified ways to overcome and began us on the road to design our very own member playbook. The presenter was great. In a short time period she was able to discern our needs, work with 3 senior managers across different functional groups and designed a session that was engaging, full of team lead ideas and learnings that shared our collective strengths to combat our perceived weakness. It was a great day and achieved everything we needed.
Lynne’s workshops are always fantastic – was so pleased to see her at the front of the room when I walked in! Walked out of the session feeling like I had learnt a lot and had fun doing it. Lynne is so friendly, positive and engaging. Lynne really wants us to learn and succeed.
I really enjoyed this course and feel as though I have gained some useful techniques I can implement into my development and the overall business development where I work. I would highly recommend.
Many takeaways and actions/skills I can apply and use in my day to day work. Small group – extremely beneficial to ask questions off topic. Much appreciated.
The workshop booklet & quick reference guide for this workshop have been extremely useful in follow up and integration of workshop.
This was an excellent course - full on great insights and practical tips that will help me personally with recruitment in the future.
Very beneficial training with further information to look into. Graham was wonderfully engaging, relatable, well spoken. The format worked really well. The breakout groups mixed with the individual tasks and information was easy to follow and kept our attention.
Really beneficial to the organisation. Lynne was fantastic and I highly recommend this course to everyone in the organisation.
Best training course I have attended in 3 years. Jill best presenter of a course I have attended for a long time. Thank you.
Suzanne was wonderful, engaging, amusing and her points were really well received. Great job. The part about difficult conversations with clients and phone etiquette was particularly useful I felt!
David was fantastic in his knowledge and delivery. He was incredibly engaging and related well to participants.
Justine was excellent, friendly, strong and engaging. A great mixture of conversation and activity. I already had a strong understanding of personality types and EQ but learnt a lot more about how they all interact and how to develop by acknowledging them.
Naomi is passionate in what she does. She gives me digestible chunks of knowledge that are implementable and real world. Great stuff. My previous role was an engineer. Having this training equips me to my new role as a solutions architect which is more customer facing.
Excellent course – objectives, aims and very relevant content. Suzanne is great, brilliant delivery, enthusiastic, the personal anecdotes make for a good connection with the group – a perfect balance of fun and professional knowledge.
Rob was very engaging and high energy, had great command over the room while making everyone comfortable enough to share their thoughts and ask questions. Very much enjoyed the day and have several tools I know I’ll be able to employ them in my work and life outside work going forward.
Justine was very engaging and relevant. Great program with a friendly and understanding leader.
A wonderful course delivered with a unique presentation style that kept me engaged throughout the day – all with only two powerpoint slides! I like the ability to take notes in course book and retain for future reference. How wonderful not to have course delivered by powerpoint – I think this greatly improves focus and knowledge retention.
Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!
Great links to experience, great speed of delivery and experience in delivering the content. Great opportunity to uncover some techniques and tools that are extremely important when having challenging conversations. I will endeavour to put these skills into practise in the future.
Kate is an experienced trainer who uses simple and understandable examples from which you can learn a lot.
The course was very worthwhile – better than I thought it would be. Lynne made the session, thank you Lynne.
Mark is an excellent facilitator, one of the best sessions I’ve completed.
Martin was great, very concise, knowledgeable and experienced. Really good scenarios and perspectives. Friendly, open and engaging. Thanks Martin! Great session!
Naomi is an experienced and skilled networker and sales trainer who teaches the tools to be an effective sales executive. I feel more equipped to network more effectively. I feel more confident to walk into an event and ensure I make connections.
Very engaging and informative – Simon kept those of us attending via Zoom well involved.
Jill was very personable and concise with her approach. The day flowed extremely well because of her styles and organisation. Very beneficial. It’s been refreshing to understand contemporary ways of writing.
Paul was engaging all day and kept everyone captivated and included in the conversation. Paul went into fine detail and referenced everything back to the individual. Great job!!
Mechelle was engaging and had sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
Maggie was fantastic! Really informative, knowledgeable and provided a very supportive environment. An open environment to speak freely with colleagues. Some really great insights into communication styles and tactics.
Practical information which was easy to relate to. By using personal experiences, I found it easy to communicate with Suzanne.
Thanks Suzanne for a great workshop on assertiveness. It’s been fun, insightful and practical experience for me. Personable, funny, witty, practical. Thanks!.
Paul was very engaging and insightful. Very knowledgeable and teaching techniques were interactive. I’ve learnt a lot of different skills and techniques through this course that I feel I will be able to utilise in my day to day role. I felt engaged throughout the whole session.
Lynne was clear, dynamic, well-organised and knowledgeable. Very well organised and presented workshop that brought the team together for shared learning opportunities and packed with lots of practical tips.
Mark’s teaching was very clear, understandable and very practical which made it easier for me to learn. Mark provided tools and educational information I had not experienced before. Whilst I use some of the techniques unconsciously it is good to understand the theory behind these.
I would highly recommend this program to anyone, even if you think your writing skills do not need improving.
Great hands on knowledge which Robin used as examples for explanations. His knowledge came from experience, not a text book. It was great that the program was not set in concrete and could be structured around the participant’s needs.
Maggie was fantastic, knowledgeable, informed and equipped with examples and research.
Engaging, charismatic and knowledgeable. Enjoyed Peter’s various stories and examples and he was very quick to find ways that he could relate content to our workplace. A well planned day with real solutions that can be practically applied.
This workshop was a fantastic display and explanation of concepts & tools that I’ll certainly use to improve my effectiveness.
Naomi was engaging and interesting to listen to. She relaxed the room and invited our responses. She tied the conversation to the topics very well.
Well done Lynne - very interactive, great examples across a range of disciplines and topics. Need to extend the program to as many staff as possible.
Rose was great. I really enjoyed the course. It was very informative and I have learnt a lot of useful skills to use not only in the workplace but in a social situation.
Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.
Joanne was insightful, relevant and energectic. Joanne was a fantastic facilitator. Stories were short and succinct and the focus was on the participants.
Justine was absolutely lovely! The training was fun and informative and I feel like I learnt a lot!
I really appreciate the suggestions and links to other resources. I feel equipped with new tools, learnings and strategies! Thank you! Online format is great. Appreciate the tea breaks - always important especially to reset the mind/eyes as we’re glued to our screens. Breakout rooms are also excellent to have those more detailed breakdowns.
Graham was able to bring some good examples and had a very clear way of presenting the content. I feel that the techniques I’ve learnt today can be applied to my work straight away and can help my interaction with stakeholders. I really liked the pace of the course, the amount of content was great for the time frame. Thank you Graham for sharing your knowledge with us.
Mark is an excellent presenter, gave good examples and managed to keep everyone engaged throughout the training sessions. Was great to be able to do face to face training (via Zoom) even though we are so restricted by Covid at present.
I personally found the workshop very interesting and through it I gained insight to my own feelings and behaviours and also those of my colleagues. I feel like I now have a better understanding of myself and my team mates and think this will be very beneficial in building a close, strong knit team. I enjoyed the work shop and thought the virtual format was good.
We engaged ICML for a tailored Influencing skills program for our team of senior leaders in our department. ICML listened well to our needs and tailored a program delivered over multiple workshops. The emphasis was on understanding and applying influencing skills from a behavioural psychology point of view. The facilitator Suzanne Loubris certainly delivered on this. Suzanne’s psychology background and experience was instrumental in her facilitation of the program. She offered a framework to understand what motivates others and introduced a simple but effective approach to understanding and adapting to different behavioural types. Suzanne was a great facilitator. She helped the team gain confidence and practical skills to positively influence a variety of internal and external stakeholders. I have already recommended this program and ICML to colleagues.
Highly recommended.
Matthew presented well. He gave us simple yet effective tools to apply in our every-day work life. He focused on real life examples, which I could relate to very well.
A great program – Lynne was friendly, knowledgeable and kept us in control. A fantastic program for those who need guidance in time management.
Ian was a fabulous facilitator who engaged the group and encouraged meaningful discussion adding to the overall value of the training.
Justine is clearly passionate about Presenting – this combined with her knowledge made the course infectious.
This course is such an interesting one. The facilitator was engaging, knowledgeable, energetic, fun and motivating. I love the way it was delivered in a very interactive was with great examples and materials.
Lynne was engaging and didn’t skip a beat. Fantastic facilitator and obvious expert knowledge. Great framework provided.
The course exceeded my expectations and left me with a lot of confidence going forward. The delivery of the material was exceptional. Renee delivered practical and real world examples making it easier to apply the knowledge gained. Great course! Renee made a challenging and daunting task seem enjoyable and less complex. I am looking forward to applying the knowledge that I have learnt today.
Even after many years in customer service I still learned many things and found it informative. A good check in to remind myself of how my behaviour is perceived by customers.
I found this course extremely valuable and thought provoking. Live online workshops are great - means we have access to great courses and facilitators without having to travel or be onsite.
Paddy is a great facilitator with a fantastic learning style. I have completed the course with newly developed skills. Paddy is fun, entertaining, approachable, knowledgeable and always professional. I learnt a lot from him over the two days. This course was a great intro into developing the skills to Present with Confidence. Paddy was a fantastic facilitator. Would highly recommend! I appreciated that we were asked what we wanted out of the course prior to commencing (survey). I felt like everything I mentioned in survey was addressed.
Suzanne grew on me! I was a bit wary at first but she knew her stuff – and challenged me/the group. Loved the honest, forthright, challenging approach. Quite confronting at times. I’ve done influencing training before but it wasn’t so thought provoking!
The programme was excellent, content was personalised and allowed opportunity to edit our own work. Lynne tailored the programme, kept it engaging and taught us a lot.
This course has made me reassess my management skills and style and provide a structure to improve and develop my skills. Justine was very professional, excellent communicator and structured the content in a meaningful and logistic format. Good balance of theory and practice.
There were quite a few gems to take away. All the quadrants gave good insights and it was truly great that Steve demonstrated the content and not only spoke on them. Thank you very much Steve. It was very valuable.
Great overall! Great use of my time. Highly recommended. Content wise the workshop was great.
Paddy is a very knowledgeable and engaging trainer who has an excellent grasp on the subject. .
A hands-on, no-nonsense course that enabled all participants – government, corporate, non-profit – gain practical skills to hone emotional intelligence. I’ve walked away with brain brimming.
Very well constructed and clear, good information we sometimes do with our intuitions but now with plan and method in mind it will be very valuable to ensure success of our recruitment.
Peter was a great and informative facilitator who made us feel comfortable from the beginning and working as a team at the end.
The course was practical, interactive, informative and action oriented. With little background in business writing – it was useful to learn new and practical skills.
Matthew was knowledgeable in this subject and able to quote research from academia or other experts to support the points he wanted us to learn. Provided me with practical tools to prepare for meetings and negotiations.
Matthew was relatable, engaging and delivered great examples and content while providing skills that can be taken away and used moving forward. This program was engaging, Matthew was fantastic and engaging. Highly recommended.
I have already filled out the feedback you sent us but I wanted to provide a little more in terms of the impact it has had. The week after the workshop I gave a couple of presentations at the Grad induction. So much of what Simon went through with us was relevant. In particular the way to craft a presentation quickly (the stem plan), his advice on slides and the discussion around impact statements and presence. I tried out all of the above and am pleased to say it worked incredibly well! I’m conscious that positive feedback is not always highlighted and so I wanted to see if you could pass this on to Simon. He definitely had an impact on all of us and we have discussed things we’ve learned since the workshop several times with everyone agreeing it was one of the most impactful and useful workshops we’ve done at Specsavers.
Paul was an excellent facilitator. Very engaging and good at keeping us on track.
Mark was a very engaging and open facilitator. He made the day fun with great anecdotes and visual aids. Taught simple but effective strategies to get the most out of both professional and personal life.
A course that takes your personal input and uses it to improve your professional skills in an enjoyable and effective way. Facilitation was enjoyable, engaging and effective in communication.
We have had an ongoing relationship with ICML for over four years at Wyndham City Council. Peter Munnik and his team of experienced, engaging and knowledgeable facilitators make my job very easy as they have proven time and again to be flexible and only too willing to accommodate our needs every time they deliver programs at our workplace. Their programs are always well received by our staff and I wouldn’t hesitate to call them with future needs.
Very interactive! With my role as manager, I am continuously providing feedback and this program and how Matthew presented it really helps with that.
The program is very useful and Jill has an excellent knowledge and experience based on how organised and the way she deals with the questions from the participants.
Extremely valuable.
It was our absolute pleasure to recently have ICML deliver the Writing Powerful Emails course at our premises. The facilitator, Lynne, was both an informative and engaging presenter and held our interest through the half day session, with even a few laughs along the way. Already what I have learned is proving valuable in my work and will make a difference to the professionalism of my team. Thank you to the ICML team for making the process of organising the course easy and everything went without glitch. Highly recommend this course for even those who consider themselves competent email writers. We never stop learning.
Suzanne provided a really interesting course and I learnt a lot about different strategies of how to deal with different situations and people. It was very interactive, as I heard real life experiences which helped me understand better what emotional intelligence is.
A walking/talking Wikipedia and so well presented, great role plays and interaction. Great course, facilitator, well run, super informative with a very comprehensive coverage.
The course really took it to another level and has 100% addressed what I wanted to get out of this course. The facilitator was excellent and really worked to build a friendly, encouraging and constructive environment.
I found the facilitator Jacqui very good and she knew a lot about the subject. I will be applying all of the techniques that were shown.
I just wanted to pass on our thanks to Suzanne for delivering a fantastic session with us last week at our conference. The feedback received was all very positive and she certainly knows how to keep a room energised and entertained! The content was great and her delivery is one of the best I’ve seen. We will certainly be looking at engaging her again sometime next year for some of our up and coming leaders.
Mark is an engaging educator who instils confidence in those he teaches. His confidence in the course and what he is saying make the course more enjoyable and sinks into the memory bank a lot easier! Kudos!
Andrea worked well with the team. I needed a formula for preparing presentations and now I have one! The content we gained was invaluable, especially the websites and the authors to look up later.
This training company consistently produces great sessions and I really enjoy them!
Renee has a very down to earth approach and is an engaging presenter. Very useful strategies, ideas and information to take away and use straight away. Lots of valuable tools and cohesive approach.
Erin was very engaging and knowledgeable. I found the entire day to be interesting and applicable to real life concepts and difficult conversations. Very practical.
Maggie was great and engaging.
Mechelle is very experienced and skilled. Managed session and engaged participants with varied goals from very different backgrounds and industries.
I gained valuable information on audience, structure writing and the correct use of grammar and punctuation
Really good session to bring the participants up to date with current practices. Lots of good tips on how to keep your report succinct and on point. Lynne was great, very engaging.
Brenda is a very experienced facilitator with professional and psychological experience. Invaluable in this space. Clarity of key points. Lay man’s terms of potentially confusing terminology.
Mechelle has been an absolutely amazing and engaging facilitator. She inspires me to come back for more learning. Course conducted really well and precise. Good course material too! Very beneficial as it is going to help me with my future role.
Great course! Lynne was a charismatic facilitator and great teacher. Great, interactive and well balanced between activities and learning. Great learning tools. Looking forward to reflecting and implementing the key points.
I’m really enjoying breaking out into smaller rooms to discuss scenarios and questions with different people. It makes the session very worthwhile and you feel less awkward contributing in the big group too. I’ve also taken some great things away to focus on for myself and activities to do with my team. Really enjoyed the session and learnt heaps!
The program went above and beyond my expectations – all learnings will apply to both my professional and personal life. It was practical with plenty of day-to-day situations used as examples. Great engagement and direction and Suzanne kept everyone interested. I was able to work on some of my weaknesses whilst building up my strengths to improve my management and communication style. Thank you!
Another informative session that will be highly encouraged for all management to attend. It was great! Highly engaging.
I am going out with a wealth of knowledge from this workshop.
Excellent delivery of material and easily connected to my workplace situations. The course is very powerful in being able to utilise a range of frameworks and methods to pursue team building and performance excellence.
Lynne was fantastic! Valid examples and real-life experience. Really fun learning and unlearning!
Everything was explained in detail and I liked the way Anita encouraged group discussion. I found the session very informative and some of the project management techniques very valuable. Fantastic session to learn the fundamentals of project management.
Suzanne was extremely well received by our group who gave her an average score of 4.5 out of 5. The group loved her sense of humour and her use of personal stories to demonstrate a point. We would have no hesitation in recommending Suzanne to other organisations. She fitted our brief perfectly.
Mark was excellent! He spoke well, was engaging, used great examples, applied the theories and I loved the mix of different methods eg. group activities, videos, role plays etc. The workbook and handouts were excellent and useful. Enjoyed learning a theory but also knowing strategies to use when something wasn’t working. Videos and team activities were excellent.
Maggie has a good relaxed style and gave relevant examples. Really good to get different ideas about how to manage staff and provide feedback.
Lynne is knowledgeable and an excellent presenter. The content was concise and at just the right pace. Had fun!
Justine is personable, knowledgeable. The program encouraged self-reflection which enable/uncovered blind spots. Great material, excellent facilitation, a must for anyone who deals with people.
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