Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
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All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
Loved the way the training was structured. Felt half day was too short for this training and could have more interactive sessions. Justine did an excellent job.
Justine was great I found her super engaging. She provided really good examples of ways to implement what we are learning in the workshop which I thought was of huge value.
On behalf of Rinnai, I would like to say a big thank you to ICML and Mark on the delivery of a professional “Essential Leadership Skills” program. It well exceeded the expectations of all participants. The overall feedback was excellent. The program content was very relevant and very interactive. Mark was thorough, knowledgeable, approachable, funny and very engaging in his delivery. We will not hesitate to use your organisation for any future training programs that we roll out at Rinnai. Well done!
Thanks Renee, as I thought the training very relaxed, I found it comfortable to contribute. I would certainly recommend your services to others.
David was engaging and had us involved, did not think for us, however made us think for ourselves. It is completely worth the money! Made us feel comfortable and shared so much knowledge.
Lynne was clear, dynamic, well-organised and knowledgeable. Very well organised and presented workshop that brought the team together for shared learning opportunities and packed with lots of practical tips.
I would highly recommend this program to anyone, even if you think your writing skills do not need improving.
Suzanne was amazing – she knew her stuff and was a dynamic presenter. I loved her humour and stories and feel like she gave me all the tools I need to be more assertive.
Really great and these concepts/frameworks apply in every part of life whether it’s professional or personal. Andrea is great and really took that extra step to explain the details of the program very well.
Ralph was a fantastic facilitator. Thank you!! Excellent program. Ralph was able to tie people’s comments back to relevant content. He provokes a lot of insightful discussion.
The program provided a really good balance of theory with practical examples. I came away with an understanding of what the skill was and a clear demonstration on how to use it.
Simon was great in motivating us to be more confident when we speak. He was full of great little tips to stop the bad habits some of us had while presenting. There were so many great little presenting tips that I feel will help me out in the future and be more confident while presenting.
Craig was very knowledgeable and encouraged a lot of engagement. I learned a lot of tips and tricks on how to better manage my time and be more productive.
Very beneficial workshop – has helped me feel more comfortable about giving “feedback”.
The course facilitator was incredibly responsive and helped me impact change in my style with my team.
Suzanne is fantastic – easy going and very knowledgeable. This was a great workshop. It was inspiring, energetic and Suzanne bought lots of ideas with both extensive and in depth knowledge together with case studies. We had a well-balanced group which contributed to interesting and focussed discussion and exchanges.
Justine was very engaging and was able to have open discussions. I enjoyed the small group size and was really able to participate and be heard.
Suzanne was an excellent presenter. She so accurately depicts the thoughts and feelings of different personality types. The information provided left a lot to digest and think about. To learn new ways to look at building your resilience by focusing on Mind Talk, Life Shocks and Should Manual and how to use methods to overcome these and show me how I am able to adapt and change the way you think and create relationships is of great benefit to me. It was pretty comprehensive and deep. We were all in deep reflection by the end.
Being a trainer and attending a workshop, is like being a Chef and eating at someone else’s restaurant. You would assess every aspect. Simply put, end of the day the participants wanted more… there was never a dull moment, my jaw bone hurts after laughing and smiling all day, at the same time we had so many light bulb moments, that we lost count.
The program was extremely well tailored to my needs and David explained it in a way which was easy to comprehend. I am feeling a lot more confident in my ability.
I found the Time Management course with ICML extremely useful with many tips that I can use in my role for a long time to come. Peter was very helpful and explained things to us in a simple and easy to understand manner.
Justine is great! I really learnt a lot that will be really helpful – especially being new to a leadership role. Really engaging especially for a zoom meeting! Was great to still go into the breakout rooms and practice with others.
Very informative session!
A great overview of the project management environment coupled with lots of useful tools for projects big and small. I’ll definitely be implementing these in my work day.
I completed this course 3 years ago and chose to do the course with Peter again to refresh. I find his style very informative and delivered with a sense of humour. I would recommend this course.
Suzanne has an incredibly frank and honest facilitation style – loved it and kept me engaged. She understands people! Fantastic – would recommend. In the 30 years I have been working and 10+ years in leadership this would have to be one of the most fun and engaging sessions ever!!
Monique’s program was incredibly informative — lots to think about, take away, and start to implement.
The most useful and productive training I have ever attended.
The programme was excellent, content was personalised and allowed opportunity to edit our own work. Lynne tailored the programme, kept it engaging and taught us a lot.
First class. Great day and relevant for the future. Mark gave a precise, informative, beneficial and entertaining presentation.
Martin was great, very concise, knowledgeable and experienced. Really good scenarios and perspectives. Friendly, open and engaging. Thanks Martin! Great session!
Kylie was very knowledgeable and provided very valid information for life in general not just for leadership. I think it was very efficient and provided a lot of very valuable information that will be great to bring back to the workplace.
A lot of the information was not new to me, however it was presented in a way that refreshed previous knowledge and prompted fresh introspective. I think the live online format works well, people are more comfortable to contribute online.
Rob engaged with the team and made sure all participants took an active part in the conversation. Rob was engaging pre and during facilitation session. I spoke with him on a couple of occasions and he was spot on in understanding our needs and working towards an end goal.
Peter kept the content interesting and let the group influence where the day went. Some very practical solutions to some very overwhelming problems.
Mechelle is the best facilitator I have had. So committed and engaging. A talented facilitator. Thanks! I learned many skills and had opportunity to practise in a safe space.
Matthew was a very engaging presenter. It was an effortless experience to listen, learn and participate.
Great content and facilitator! Graham was very knowledgeable and engaging; really good at listening and reflecting. The program reinforced techniques I had been exposed to before and gave me an opportunity to practise them.
Michael was fantastic and really engaged everyone in active communication. Michael was very clear, gave really good examples and was very good at engaging everyone in active conversation. It was a big benefit to the company.
Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.
Mechelle was very engaging and informative. Fantastic course. Highly recommend it, regardless of your role or industry!
Maggie is beautiful! So welcoming and really sets a safe and trusting environment to share such personal information. She provided the team with strong actions and goals to work towards into near future and long term.
This course has given me more confidence when negotiating and dealing with my clients to ask questions and push them a little more than before. I find Matthew very engaging and explains things in an easy to understand way.
After courses in the past, I wasn’t sure what to expect, but it far exceeded my expectations. Renee was engaging and bright. The topics covered were concise and easy to digest. I especially enjoyed the information on networking and learning styles.
The session was really engaging and informative. It was good to use real life case studies. Thank you.
Mechelle was very resourceful, very knowledgeable and very inspiring to improving customer experience. Great tools and suggestions to take back to work area. I love how Mechelle puts important aspects of value to customer service experience.
I feel ten-fold more confident after completing today’s workshop. Thank you Peter!
The program moved me from a theoretical understanding of the topic to what EI actually meant and looks like and feels. It is only with this insight do I feel able to implement some of the learnings (baby steps) into how I relate to others. Thank you Suzanne – it was spectacular..
Everything was explained in detail and I liked the way Anita encouraged group discussion. I found the session very informative and some of the project management techniques very valuable. Fantastic session to learn the fundamentals of project management.
Maggie was fantastic! Really informative, knowledgeable and provided a very supportive environment. An open environment to speak freely with colleagues. Some really great insights into communication styles and tactics.
I have come out of this with a whole new set of things to implement and incorporate that I see high value in. Renee’s energy and enthusiasm creates a fun and focussed environment during what I think is in intensive learning environment. Thank you.
Great course which gives you tools you can implement straight away
I found that Peter really tailored the topics to suit our personal situations. I am excited to implement into my daily activities. Peter made the day interactive and engaging. I felt like the material was relevant to what we needed to focus on. Thanks for a great day.
Paul kept the class engaged and interested in the discussion with great energy. Gave me skills that I can implement in my workplace and day to day activities.
This was awesome & really useful. I loved it online & liked the breakout rooms.
The program went above and beyond my expectations – all learnings will apply to both my professional and personal life. It was practical with plenty of day-to-day situations used as examples. Great engagement and direction and Suzanne kept everyone interested. I was able to work on some of my weaknesses whilst building up my strengths to improve my management and communication style. Thank you!
David was fantastic in his knowledge and delivery. He was incredibly engaging and related well to participants.
Lynne was wonderful and made the course interesting and engaging. In my role as Acting Supervisor I have to deal with situations and this course gives me opportunity to tackle issues with confidence.
Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!
Suzanne was very engaging and quickly establishes relationships. Hard to change a bunch of ladies who have worked together for a long time but Suzanne could have cracked them.
Very informative & eye opening. Came away with a lot to work on. Excellent presenter.
I would (and intend to) recommend this course. I feel better prepared in managing my team and am looking forward to making use of the skills and techniques I am now aware of.
I am going out with a wealth of knowledge from this workshop.
Paddy was a very good facilitator; knowledgeable, patient and articulate. He enlightened me on some ways to improve the way I run meetings.
Naomi was approachable and personable. She shared personal experiences and really made an effort to engage with each person in the class and understand the business.
Course was excellent. I learnt a lot. Suzanne was fantastic, very amusing, factual, a great presenter.
This was one of the best sessions I have attended in years – Graham was outstanding and made such a difference! Wonderful session! – Inspired me to look at new habits, reframing and revisiting current methods of time management.
Renee presented the course in an interesting vibrant way. The content was perfect for me and my new sales role.
Mark is an excellent facilitator, one of the best sessions I’ve completed.
Graham is fantastic and the way it is presented is engaging and relatable – will assist with being more effective in my role than just efficient.
Kate is an experienced trainer who uses simple and understandable examples from which you can learn a lot.
I found Renee to be a natural charismatic facilitator with a passion for what she teaches.
Loved Mark’s styles of teaching. Very fun, informative and knowledgeable. Loved the program. Would definitely recommend to anyone in a consulting/management position. Very beneficial. Got to learn tips and tricks on how to handle tough situations.
Jill was a fantastic facilitator and explained all facets in great detail. Program had some great videos and reference material.
Lynne is a great presenter and very engaging with everyone. Lots of tips Lynne showed us when writing emails I would have never picked up prior to the session.
Excellent communicator. Renee’s style of delivery is what made the course interesting.
It was a great course and the facilitator was excellent. I thoroughly enjoyed this session and plan to encourage my team members to register - very valuable use of information shared.
Suzanne is an excellent facilitator - engaging, knowledgeable and very responsive to participants. Great stories! Definitely would recommend this course. Suzanne is an excellent facilitator and structures the course to the needs/levels of participants. A very interactive day with material and content designed for practical application.
The Presenting with Impact Course far exceeded my expectations and I now feel more confident when presenting and have developed many helpful tools to create a punchy presentation.
Justine was engaging and the take-away handouts will be useful. This training was also very informative and eye opening. I have learnt a lot about how to listen and respond to clients.
David was very knowledgeable and interesting. A really great presenter. I loved the interaction and getting to practise the skills.
Suzanne has excellent examples on every part of the course, as well as strongly encouraging us to participate. Great, active facilitator that engaged the group for the entire day.
Maggie has great knowledge on the subject and shared the knowledge beautifully. Very clear, detailed and great examples. The program has helped me to see the situations with a different point of view, understand people have different personalities and also ways to behave under pressure. Thank you Maggie! You have inspired me to make positive changes on my relationships with co-workers, family, friends etc.
Renee knows her subject matter very well. Highly energised. Able to keep the topics flowing and relevant to a diverse group.
A significant period of change in our organisation resulted in the identification of a broad range of training requirements. We contacted ICML who meet our immediate needs, but have also continued to work with us to further develop our employees. Training has been delivered at our business site, tailored to our objectives, with a personalised and practical focus. I don’t think I have ever received such positive and strong feedback from participants on the courses we have held – even our CE has heard the ‘buzz’ about the recent session, Advanced Business Writing, and the Executive team are participating in a further session. I would recommend ICML for any customised training to help your employees learn practical tips and reach their potential!!
Lynne was great – delivered really well and kept it interesting. I learned skills and tips that will really easy to apply to my writing.
Graham is absolutely excellent. Best facilitator I’ve seen. Well done. Gave me a basis for engaging that is based in behavioural science that helps confirm the approach I use.
The program is very useful and Jill has an excellent knowledge and experience based on how organised and the way she deals with the questions from the participants.
Suzanne had an excellent approach and style of facilitating. I learnt extremely valuable skills that I will apply in my career. Her presentation is very engaging. I had a great overall training experience.
Great workshop, very informative!! Well planned and executed, easy to digest and apply. The program taught me about my personality. This in turn has better equipped me to understand how to overcome difficult situations.
Justine is fantastic!! She gives comprehensive learning tools but still makes them fun and interesting. I intend to apply everything!! This was a very useful session which I can’t wait to use.
Great hands on knowledge which Robin used as examples for explanations. His knowledge came from experience, not a text book. It was great that the program was not set in concrete and could be structured around the participant’s needs.
Justine was excellent – very engaging and also entertaining! Good mix of visuals, activities and “teaching”.
Mechelle managed the group and different experience/goals really well. A great course to strengthen my skills and find some blind spots.
Justine's delivery and content was extremely good. I was concerned beforehand about the length of the session but the time flew by.
Paddy provided an informative friendly atmosphere. Enjoyed the experience and was easy to share and relate personal experiences.
The sessions were invaluable. Really easy to follow, engaging, I learned a lot. The perfect amount of conversation and collaboration. I'd recommend to everybody. I thought it was run really well. I appreciated that the need for extra breaks was factored in, so it never felt too tiring or overwhelming.
Great introductory HR course! Jill was knowledgeable and interactive! Great structure, informative for managers/admin and alike.
Justine is a wonderful facilitator. Justine has great energy from start to finish. It raised awareness in supervisors of the need for them to be leaders.
Practical advice which will be implemented immediately. Appreciated Lynne’s efforts to answers everyone’s questions and she provided great responses.
As a project manager myself, the content was familiar but was still a good reminder of important tools and skills and provided good interaction with colleagues on the topic. John was an excellent facilitator – highly engaging and able to deliver the material in an easy format.
The course was practical, interactive, informative and action oriented. With little background in business writing – it was useful to learn new and practical skills.
Mark was very entertaining, informative, great examples and enthusiastic. He has a great energy, I feel a lot more invigorated to try these techniques again.
The workshop gave me the skills to write more persuasively and I have a better understanding as to how I should structure my writing. ICML's organisation was excellent; I had a reminder several times about my attendance including email, text message.
Paula was fantastic! Four hour session was the perfect amount of time.
The workshop booklet & quick reference guide for this workshop have been extremely useful in follow up and integration of workshop.
Peter kept the content interesting and let the group influence where the day went. Some very practical solutions to some very overwhelming problems.
I was engaged the whole course. I feel like I can go away and use this not only at work but in day to day life. I really enjoyed the practical side. Renee was down to earth and understanding and made us feel very comfortable.
Would recommend for any potential leaders! Great structure, provided clarity of what I’m in for.
I found the program very informative. Would have liked it to be longer so more theories could be considered. Mark was very engaging and made the material interesting and enjoyable.
Rob was engaging and knowledgeable – used real life examples – explained why.
This was the most practical training I have received. This session has taught me things I will take away and utilise for a long time. Mark was extremely engaging.
Best training course I have attended in 3 years. Jill best presenter of a course I have attended for a long time. Thank you.
Excellent balance between technology and people’s varying skills and familiarity. It was all over too soon!! I would absolutely have Steve back for other training or this training again. I could imagine this would have been fantastic training to do with management teams to help build rapport between colleagues and how to trouble shoot common and familiar communication pitfalls. Very useful for both work and personal relationships.
The training has lots of interesting examples. It is easy to absorb the information. The information and notes are great and easy to absorb. I have learned techniques of dealing with difficult customers. It will help me provide better customer service to clients.
Graham was able to bring some good examples and had a very clear way of presenting the content. I feel that the techniques I’ve learnt today can be applied to my work straight away and can help my interaction with stakeholders. I really liked the pace of the course, the amount of content was great for the time frame. Thank you Graham for sharing your knowledge with us.
Good fun, ideal level of participation. Could be a dry subject it was delivered in an interesting way. Loved it, thanks. Excellent course and Lynne is a very professional facilitator. Great tools that were relevant to activities and which I’ll be using in the immediate future.
Rose is very knowledgeable and a professional trainer. Skills provided from training were specific and relevant. These are skills that every HR Manager needs to have.
The live format was great. Felt very inclusive even though I was sitting on my own.
Graham is an excellent trainer, very authentic, personable, enthusiastic and skillful.
Robin is a great facilitator, rich in experience. Very good first step into PM world for me. Most of the topics are known already, but I got some useful best practices and acknowledgement. Very useful new findings! Especially the electives after 4pm.
Paddy was very knowledgeable, experienced and practical. Very engaging, helpful, experienced, practical, funny and informative. Paddy was creative and used different training techniques (eg.whiteboard, butchers paper, TED video example, role playing). He was fantastic and I would recommend this course.
Mechelle was great and kept us engaged over the two days. The course info was relevant and something I could use each day at work. Good to have a booklet to refer to in the future. Really engaging and relevant to me. Included delegation which everyone wanted to improve.
We would like to thank Naomi for coming out to complete the body language workshop to our staff. I have received nothing but positive feedback from everyone in the office. Naomi’s character and method of teaching was spot on and very professional. For now we will take on board the skills and knowledge learnt from the body language workshop.
Anita has a wealth of expert knowledge and an incredible ability to map every example thrown at her, back to best practice project management. Thank you.
Craig is a fantastic facilitator. He is very knowledgeable, a great presenter/speaker, he is warm and very positive. Clearly a subject matter expert. Great experience, and great to meet him. Thanks Craig!
We had the training this morning and I just wanted to commend Justine and the content you guys put together. Feedback so far is that it's was really useful and enjoyable and we look forward to more opportunities to work with you in future. Thanks again.
Rose was great, clear, very easy to listen to – I didn’t get bored or distracted The day went really fast with really relevant material and interesting topics.
Renee is a highly engaging presenter with an easy going but authoritative style that kept everyone involved and attentive.
Definitely feel more confident and I’m able to add content to my presentation. Graham adapts to all learning styles quite well.
Great manual which I shall refer back to – so many points resonated with me. Will definitely use in professional and personal life. Super engaging facilitator, time flew! Loved all the activities. Suzanne made excellent points and I listened to every word. Super engaging, interesting, fun, helpful and overall awesome training. Would recommend to anyone and everyone. Thanks for a great day!
Mark was informative, interactive, great sense of humour and happy to answer questions. Great!
Mechelle has been an absolutely amazing and engaging facilitator. She inspires me to come back for more learning. Course conducted really well and precise. Good course material too! Very beneficial as it is going to help me with my future role.
Peter was an engaging trainer. Best training day I have ever had! The training day with Peter was insightful and enjoyable. This course and day exceeded my expectations – I can’t recommend this enough!
Justine is clearly passionate about Presenting – this combined with her knowledge made the course infectious.
Maggie was fantastic, knowledgeable, informed and equipped with examples and research.
Suzanne was fantastic, lovely, very entertaining and extremely knowledgeable. I found the program very beneficial. Will help me become more confident when presenting at workshops and addressing landholders, peers and industry bodies. Fantastic couple of days. Very constructive. Would highly recommend to others wishing to build on or improve their written and communication skills
Paddy was brilliant! The workshop was fantastic! GROW was quite a useful approach. Will surely recommend to others as it is a ‘value-add’ course.
Fantastic program!! I highly recommend!! It was interesting and easy to understand, and involved a lot of practical tools I can use in a day to day setting.
The program covered information, skills and competencies that are very relevant to me professionally. Rob was excellent. Engaging. Knowledgeable. Likeable. Adaptable. He’s an engaging coach and trainer. I’m very grateful to have had this experience.
The course was really interesting and relatable to my current work situation. I would definitely recommend the course, very practical. Mark had relevant knowledge and examples.
Suzanne’s delivery was very interactive and participatory. Will help me implement change more effectively.
Lynne is wonderful. She made the training fun and interactive. I could easily do days of this! Lynne is excellent, knowledgeable, interactive and inclusive. We learnt things I thought I was doing right for some years that I can now rectify.
The Report Writing Training delivered by ICML was extremely engaging, professional and highly beneficial for council officers to develop and advance their report writing skills. The training provided staff with not only useful writing techniques and resources, but with a greater confidence and understanding of writing practices. I would highly recommend ICML to anyone wishing to progress their writing skills!
A great combination of basic writing principles with application options and examples.
I really enjoyed Suzanne's style and presentation. Stories that were real based on Suzanne’s experience and the other participants and being able to analyse those stories and refine feedback.
Lynne is an excellent facilitator. Factual, knowledgeable, straight to the point and friendly. It was informative and well structured.
Graham is one of the best presenters I have come across. I enjoyed being part of of these 3 sessions with him. Well done. All I learnt is directly beneficial to my day to day work.
We had way too much fun! Such a safe environment for a tricky topic.
Exceptionally engaging and challenging course that encourages all to have a go and improve. Simon is a full professional with obvious experience. Very engaging.
Great program and facilitator. David was entertaining, engaging and challenging – learned a huge amount from David over the last two days.
Would like to really thank you Justine for your insight and time into opening our mindset into new avenues of leadership. Great program. Justine did a great job in the current environment (COVID19). Thank you again.
Paddy is a great facilitator with a fantastic learning style. I have completed the course with newly developed skills. Paddy is fun, entertaining, approachable, knowledgeable and always professional. I learnt a lot from him over the two days. This course was a great intro into developing the skills to Present with Confidence. Paddy was a fantastic facilitator. Would highly recommend! I appreciated that we were asked what we wanted out of the course prior to commencing (survey). I felt like everything I mentioned in survey was addressed.
Lynne is wonderful. Very knowledgeable and easy to listen to. Lynne has a high level of knowledge and is a clear communicator. Fun!
Maggie was great, very patient and made the examples relatable to publishing. Great program to help learn new skills and understand the art of negotiating.
My knowledge was sound but practical experience/techniques needed. Paddy presented, created rapport and made the whole thing much more ‘connectable’. I found the course very beneficial. This is one of the best PDs I have attended.
Maggie was very professional and engaging especially in remote format.
Naomi is a fantastic facilitator, relatable and is confident in her knowledge of this program. Naomi is able to adapt and relate the course content to fit our needs more personally and explain/breakdown content clearly. Being a leader in customer service, this program helped me gain confidence to manage conflict in internal and external situations.
Robin was really good at explaining all the terminology clearly and gave examples that helped me to understand better. This has helped me learn all the basics and the tools how to best tackle a project from start to finish.
Mark is an engaging educator who instils confidence in those he teaches. His confidence in the course and what he is saying make the course more enjoyable and sinks into the memory bank a lot easier! Kudos!
Mark’s teaching was very clear, understandable and very practical which made it easier for me to learn. Mark provided tools and educational information I had not experienced before. Whilst I use some of the techniques unconsciously it is good to understand the theory behind these.
I enjoyed the course very much. It was informative and fun.
The workshop had a structured approach to preparing conversations that will deliver better outcomes. It helped understanding my audience. The facilitation was clear and easy to follow, and there was plenty of discussion time.
Outstanding! Embodied everything taught. Very agile, responsive, listening actively and very warm/likeable. Content was vitally important and worthy of our time – even though it seems obvious at first. Thank you Justine for this extremely useful session. I learned so much that I can use straightaway, and I’m looking forward to applying it in my next workshop!
Unbelievably helpful! I think my usual responses to conflict will be turned on their heads and I feel equipped with more understanding about how to navigate conflict!
Great facilitator, very easy to understand and a great person to learn from. These training days have been extremely beneficial and have helped me to grow.
I found the facilitator incredibly engaging with the ability to distil heavy content into manageable sections.
The pace and class size were spot on and the facilitator Lynne was clearly very knowledgeable. Lynne is easily one of the best presenters I’ve seen.
Mechelle was an outstanding facilitator. She adapted the course to fit our needs and we were able to put into practice the things we have learned.
Mechelle was excellent! Great sense of humour. Very helpful and knows her stuff. Makes the course fun. I have learnt so much.
We have been utilising Lynne’s skills over the years. Lynne is our ‘go-to’ person for writing, editing, writing for government courses every 2-3 years. We will continue to do so.
Maggie is an enjoyable and experienced facilitator who brings the best out of the participant. This is an exceptional course that really pushes you outside your comfort zone.
Justine practises what she preaches – very refreshing for her to go through techniques and then highlight examples of how she demonstrated those techniques earlier in the session. Raised very interesting and equally important aspects of facilitation that we often perceive as optional (eg. reading body language to gauge engagement). Absolutely enjoyed Justine’s training session especially around her different styles of keeping us engaged and demonstrating her examples and techniques during the session.
Monique was very personable and related to all in the group. Great program. My team found it very beneficial and felt they could apply it to the workplace. The program was very relevant, interesting and achievable.
It was truly a great and inspirational training. Techniques to change mindset and power it gives on day-to-day life is great. Thank you.
We have had an ongoing relationship with ICML for over four years at Wyndham City Council. Peter Munnik and his team of experienced, engaging and knowledgeable facilitators make my job very easy as they have proven time and again to be flexible and only too willing to accommodate our needs every time they deliver programs at our workplace. Their programs are always well received by our staff and I wouldn’t hesitate to call them with future needs.
Matthew was very engaging. He delivered a concise, effective training that embedded essential and important points on conversations and performance.
A new self-awareness became apparent as a result of some of the exercises. I was one of the staff who briefed the facilitator on what we wanted from this program, I have just one thing to say – Brenda nailed it!
Matthew had my attention through the duration of the course. After this course I look for a chance to apply all the things I did not know before, mainly emotions and dealing with difficult customers. Excellent course and facilitator.
Many takeaways and actions/skills I can apply and use in my day to day work. Small group – extremely beneficial to ask questions off topic. Much appreciated.
Excellent! Thoroughly enjoyed the session and will definitely put what I have learnt into practice. Session was very informative. Subject matter was presented in a way that was easily understood.
Andrea was well prepared, smart and humorous. What I learned will not only benefit my work but also my life. Andrea is a very experienced and considerate instructor.
The course and facilitator was the most worthwhile training that I have been on. The facilitator was very impressive.
Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff.
Fantastic!! Great use of TED talks, examples, peer learning and content was delivered in an engaging way. Mechelle is an engaging facilitator that made content and role plays fun and learnings easy to take away.
Thank you very much for presenting today at our offsite. Maggie really had the group engaged and the feedback is very positive. It’s a fascinating subject. I appreciate what a great job you did. Thanks!
Excellent program!! All aspects were very helpful, even after years of writing. It’s nice to have an experienced facilitator making the trick of good writing explicit. Lynne was excellent – very good pace (not too slow) and not going down rabbit holes. Very engaging.
MEA is a National Membership organisation for Electrical Contractors and we provide education technical and business support to assist members successfully run their business. We are continually wanting to learn and improve every facet of our business but recently identified that some of our staff lacked confidence in some interactions with members. In conjunction with ICML we designed and delivered a Member Engagement session that assisted the staff identify their “pinch points”, identified ways to overcome and began us on the road to design our very own member playbook. The presenter was great. In a short time period she was able to discern our needs, work with 3 senior managers across different functional groups and designed a session that was engaging, full of team lead ideas and learnings that shared our collective strengths to combat our perceived weakness. It was a great day and achieved everything we needed.
Really informative and interactive. I found the live online workshop more convenient, I felt involved, I was able to absorb the information and it was a good feeling to learn as a group.
A great program – Lynne was friendly, knowledgeable and kept us in control. A fantastic program for those who need guidance in time management.
Gill was fabulous and very engaging, definitely recommend staff to undertake this course.
Renee has a very down to earth approach and is an engaging presenter. Very useful strategies, ideas and information to take away and use straight away. Lots of valuable tools and cohesive approach.
Naomi is passionate in what she does. She gives me digestible chunks of knowledge that are implementable and real world. Great stuff. My previous role was an engineer. Having this training equips me to my new role as a solutions architect which is more customer facing.
Renee was really great! Very informative, really relevant material. Was sad to finish the course.
Graham was fantastic. He explained the content really well, answered questions and went into extra detail when needed. I found it worked really well having a main group then the smaller breakout groups. It was a nice way to collaborate with people you wouldn’t normally work with.
Suzanne was brilliant. Very engaging, humorous and knowledgeable. Very enjoyable workshop.
Excellent delivery of material and easily connected to my workplace situations. The course is very powerful in being able to utilise a range of frameworks and methods to pursue team building and performance excellence.
Well delivered course with real life examples that can be used as I address change in my organisation. Suzanne has an engaging personality that kept the course interesting and fun.
Naomi is an experienced and skilled networker and sales trainer who teaches the tools to be an effective sales executive. I feel more equipped to network more effectively. I feel more confident to walk into an event and ensure I make connections.
After most training I feel like a zombie - after this training a feel like a fire has been lit and a new enthusiasm and optimism toward work and life.
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