How to be a better coach (and why it matters)
30 August, 2021Getting a better handle on leadership skills will help boost your entire team....
Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
Delivered in-house at your premises or in an online virtual classroom
We deliver our training programs either through:
- Face-to-face workshops at your offices – in line with restrictions on people gatherings in your state.
- Impactful live online workshops.
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
I enjoyed the course very much. It was informative and fun.
Fantastic! Really helpful and useful techniques. Justine is very engaging and I would recommend the course to others – very helpful. The course was straight forward with helpful strategies I’m able to use in developing my skills of staff management. I am feeling much more confident after completing this session.
Justine is a wonderful facilitator. Justine has great energy from start to finish. It raised awareness in supervisors of the need for them to be leaders.
The sessions were invaluable. Really easy to follow, engaging, I learned a lot. The perfect amount of conversation and collaboration. I'd recommend to everybody. I thought it was run really well. I appreciated that the need for extra breaks was factored in, so it never felt too tiring or overwhelming.
Naomi was approachable and personable. She shared personal experiences and really made an effort to engage with each person in the class and understand the business.
Lynne was engaging and didn’t skip a beat. Fantastic facilitator and obvious expert knowledge. Great framework provided.
Amazing facilitator. Have had many great ideas come to mind after hearing her experience.
Fantastic day – time well spent! Good balance of content/activities; good engagement; good focus on pragmatic changes we can make. Took away a few key tips and tricks which I can immediately integrate into the way I do things.
The facilitator was very flexible to our needs as a group. The content covered was specific to our needs and this ensured engagement throughout. The different models such as RACI will definitely assist moving forward. I also enjoyed applying current situations and projects to the models that were being discussed as this provided further clarity. Great course I as can apply to my role immediately.
Excellent day of learning and fun. The tools are practical and realistic. Matthew was knowledgeable, charismatic, energetic and inclusive.
Mechelle is very experienced and skilled. Managed session and engaged participants with varied goals from very different backgrounds and industries.
Very informative & eye opening. Came away with a lot to work on. Excellent presenter.
Suzanne was an excellent presenter. She so accurately depicts the thoughts and feelings of different personality types. The information provided left a lot to digest and think about. To learn new ways to look at building your resilience by focusing on Mind Talk, Life Shocks and Should Manual and how to use methods to overcome these and show me how I am able to adapt and change the way you think and create relationships is of great benefit to me. It was pretty comprehensive and deep. We were all in deep reflection by the end.
We engaged ICML for a tailored Influencing skills program for our team of senior leaders in our department. ICML listened well to our needs and tailored a program delivered over multiple workshops. The emphasis was on understanding and applying influencing skills from a behavioural psychology point of view. The facilitator Suzanne Loubris certainly delivered on this. Suzanne’s psychology background and experience was instrumental in her facilitation of the program. She offered a framework to understand what motivates others and introduced a simple but effective approach to understanding and adapting to different behavioural types. Suzanne was a great facilitator. She helped the team gain confidence and practical skills to positively influence a variety of internal and external stakeholders. I have already recommended this program and ICML to colleagues.
Graham was fantastic. He explained the content really well, answered questions and went into extra detail when needed. I found it worked really well having a main group then the smaller breakout groups. It was a nice way to collaborate with people you wouldn’t normally work with.
Great balance of theory and practical application to improving my business writing skills.
Graham was brilliant, really engaging day.
The workshop gave me the skills to write more persuasively and I have a better understanding as to how I should structure my writing. ICML's organisation was excellent; I had a reminder several times about my attendance including email, text message.
Justine is fantastic!! She gives comprehensive learning tools but still makes them fun and interesting. I intend to apply everything!! This was a very useful session which I can’t wait to use.
Superb, entertaining and informative. Would recommend everyone at Versent to go through this training. Craig was very engaging and thought provoking. Some good models and strategies to try out in the real world.
I really enjoyed this course and can immediately deploy tactics I’ve learnt today, in my work. Lynne was a fantastic presenter, knowledgeable, funny and professional.
Would like to really thank you Justine for your insight and time into opening our mindset into new avenues of leadership. Great program. Justine did a great job in the current environment (COVID19). Thank you again.
Excellent – I would recommend colleagues to take part in this course. Paul had great energy and really knew the content. Thank you!
Jill was very personable and concise with her approach. The day flowed extremely well because of her styles and organisation. Very beneficial. It’s been refreshing to understand contemporary ways of writing.
Loved the use of Zoom features to keep the session engaging and Terry was a great teacher and host! Format was great, kept me engaged, time went by really quickly!
Lynne is clear, concise and great communicator. Excellent at transferring knowledge. Provides feedback without causing embarrassment. Excellent training. Worth a full day out of the office due to the outcomes. Practical and results orientated.
We have had an ongoing relationship with ICML for over four years at Wyndham City Council. Peter Munnik and his team of experienced, engaging and knowledgeable facilitators make my job very easy as they have proven time and again to be flexible and only too willing to accommodate our needs every time they deliver programs at our workplace. Their programs are always well received by our staff and I wouldn’t hesitate to call them with future needs.
Paddy was fantastic. He has a lot of knowledge, experience and skills. I would recommend this course and facilitator to others.
I would recommend anyone to do this course. Got a lot out of the day – Peter is a great presenter.
This workshop and material was excellent and very well adapted to our needs to improve our techniques. I would recommend this course for its effectiveness. It has opened my mind to a series of selling techniques – which are priceless.
Dana was a pleasure to listen to. She communicated the content of the workshop brilliantly and got us involved in discussion. She facilitated this workshop confidently and kept us engaged.
Erin was very engaging and knowledgeable. I found the entire day to be interesting and applicable to real life concepts and difficult conversations. Very practical.
Fantastic training, so many tips that I can apply in my current role. Zoom was fantastic and easy to use.
Peter was a great facilitator with fun material to learn. Interactive learning and engaging environment.
Very beneficial training with further information to look into. Graham was wonderfully engaging, relatable, well spoken. The format worked really well. The breakout groups mixed with the individual tasks and information was easy to follow and kept our attention.
A fantastic trainer and great session. I can’t wait for Lynne’s next course!
This course has made me reassess my management skills and style and provide a structure to improve and develop my skills. Justine was very professional, excellent communicator and structured the content in a meaningful and logistic format. Good balance of theory and practice.
This workshop was a fantastic display and explanation of concepts & tools that I’ll certainly use to improve my effectiveness.
This was the best training session I have attended at RMIT. Suzanne was absolutely amazing and the content was very insightful, but practical. Would highly recommend it.
Great program and facilitator. David was entertaining, engaging and challenging – learned a huge amount from David over the last two days.
I liked how the course covered various types of writing (documents, emails etc). The small group was perfect and a good environment to learn in.
I am going out with a wealth of knowledge from this workshop.
A well organised and facilitated course of excellent, contemporary, meaningful content which was well structured and delivered.
Justine practises what she preaches – very refreshing for her to go through techniques and then highlight examples of how she demonstrated those techniques earlier in the session. Raised very interesting and equally important aspects of facilitation that we often perceive as optional (eg. reading body language to gauge engagement). Absolutely enjoyed Justine’s training session especially around her different styles of keeping us engaged and demonstrating her examples and techniques during the session.
Lordien was a fantastic presenter. Her knowledge and the way she engaged with all participants was above and beyond. The two days sales course was beneficial to me as the content was easy to follow, engaging, very in depth. Lordien was understanding and able to share her own experiences. She helped me develop my own sales techniques. I found the in depth content and group work valuable.
I really enjoyed this course and feel as though I have gained some useful techniques I can implement into my development and the overall business development where I work. I would highly recommend.
A really enjoyable and practical course with a presenter who builds instant rapport. Renee gave us practical and relevant examples that can be applied in my everyday work situation. The models were well explained and easy to use.
Fabulous day spent with Lynne. Really engaging and informative.
Justine was excellent! Why? She had very good knowledge about the subject - she did not really read the book it was all coming from her head which I loved. Justine made the sessions interactive - making us to try and give and receive feedback using different techniques. 11/10.
Mark was very knowledgeable and encouraged participation which was great. The workshop had great content and presentation. Very useful skills that I will definitely be applying.
I’m really enjoying breaking out into smaller rooms to discuss scenarios and questions with different people. It makes the session very worthwhile and you feel less awkward contributing in the big group too. I’ve also taken some great things away to focus on for myself and activities to do with my team. Really enjoyed the session and learnt heaps!
Jill was very engaging and informative. Learning strategies to counter unconscious bias was beneficial.
Very thorough workshop. Robin was very good and knows his stuff. Robin really knew what he was talking about and was very engaging and confident in delivering the content of the course.
Thank you very much for a fantastic and very interactive 2-day course! I feel I have gained valuable knowledge and great feedback from the facilitator and the group. I will be able to put in place many of the strategies/advice/examples I experienced over the 2 days. Mechelle has a great knowledge base, friendly and very engaging. Gave everyone in the group an opportunity to be involved.
Really beneficial to the organisation. Lynne was fantastic and I highly recommend this course to everyone in the organisation.
Fantastic course. Graham has an excellent manner of speaking and getting important points across 10/10.
Lynne delivered an excellent 2 day session. It was informative and very worthwhile. Her technique and knowledge are outstanding. The session was very enjoyable and I would recommend this to anyone. Thanks.
Excellent facilitator. Made to be a teacher! Interactive, relevant, course was tailored and specific to our business.
A new self-awareness became apparent as a result of some of the exercises. I was one of the staff who briefed the facilitator on what we wanted from this program, I have just one thing to say – Brenda nailed it!
I’ve done several presentation courses but this one was the best! Very knowledgeable and effective trainer, great takeaway practical take away points.
Great program. Well organised presentation. Maggie is an awesome facilitator.
A great program – Lynne was friendly, knowledgeable and kept us in control. A fantastic program for those who need guidance in time management.
Suzanne was very engaging and quickly establishes relationships. Hard to change a bunch of ladies who have worked together for a long time but Suzanne could have cracked them.
Suzanne presented information that, although partly already known to most of the group, was delivered in a way that was thought provoking and generated discussions between group members that were valuable learning opportunities. I enjoyed the online workshop and combination of slides, workbook info, breakout groups, and whole group discussions.
Paddy was very knowledgeable, experienced and practical. Very engaging, helpful, experienced, practical, funny and informative. Paddy was creative and used different training techniques (eg.whiteboard, butchers paper, TED video example, role playing). He was fantastic and I would recommend this course.
Matt was very engaging and the sessions were very insightful. A great facilitated discussion.
This is such an important program, delivered with the upmost care and professionalism! The learnings are vital to improving the workplace and the community generally.
Renee was really great! Very informative, really relevant material. Was sad to finish the course.
Would recommend for any potential leaders! Great structure, provided clarity of what I’m in for.
Facilitator, program, workshop – all good. I am definitely more confident of the techniques that I have learned here can be applied in my daily tasks.
I feel ten-fold more confident after completing today’s workshop. Thank you Peter!
Anita was very professional and knowledgeable. Really appreciate such an authentic training style – very enjoyable. The workshop was extremely thorough and provided relevant information. Thoroughly recommend for anyone undertaking project work of any type. Very valuable and applicable information.
Paddy is a great guy. Knowledgeable and professional. The course has me feeling a lot more confident about my upcoming presentation.
I found Graham’s information on things to be excellent. His knowledge is fantastic.
Lynne was an engaging and energetic presenter who addressed the subject matter succinctly and effectively. Lynne has a very persuasive way of engaging her audience and challenging them in a positive way to reflect on their work. Great platform for me to engage with colleagues further on this important topic.
Lynne is an excellent facilitator. Factual, knowledgeable, straight to the point and friendly. It was informative and well structured.
Renee is an extremely high energy and positive trainer. The course was excellent with lots of participation and interaction.
Rose was genuine, happy and a natural facilitator. She gave honest and meaningful feedback. The course was practical, important and tangible to many situations. There were a lot of great insights and techniques.
Thank you Suzanne - I really enjoyed meeting you and attending this course. Suzanne was a fantastic facilitator. I enjoyed this course and found it very informative and useful in everyday dealings with people.
I found Renee to be a natural charismatic facilitator with a passion for what she teaches.
Graham is an excellent presenter, great involvement. Provides some additional tools and viewpoints to use in day to day interactions.
Mark is an excellent presenter, gave good examples and managed to keep everyone engaged throughout the training sessions. Was great to be able to do face to face training (via Zoom) even though we are so restricted by Covid at present.
Michael was fantastic and really engaged everyone in active communication. Michael was very clear, gave really good examples and was very good at engaging everyone in active conversation. It was a big benefit to the company.
Peter was very engaging and inclusive. Honed skills, particularly around making my writing more concise and effective. I write so many emails, I can already see how this will help me tomorrow.
It was a great course and the facilitator was excellent. I thoroughly enjoyed this session and plan to encourage my team members to register - very valuable use of information shared.
Highly recommended.
Mark was excellent! He spoke well, was engaging, used great examples, applied the theories and I loved the mix of different methods eg. group activities, videos, role plays etc. The workbook and handouts were excellent and useful. Enjoyed learning a theory but also knowing strategies to use when something wasn’t working. Videos and team activities were excellent.
After course I feel more confident and able to put together an engaging presentation. Paddy is an excellent, engaging, professional teacher – informative, fun, able to comprehensively answer any questions posed.
Suzanne provided a really interesting course and I learnt a lot about different strategies of how to deal with different situations and people. It was very interactive, as I heard real life experiences which helped me understand better what emotional intelligence is.
Graham delivered a program that met our needs perfectly. The delivery was superb – a great balance of instruction, example and group interaction. Great ideas that we can take away and start applying immediately. Very engaging.
Brenda really broke down the difficult topic of change management into very useful and meaningful chunks that will help me effectively lead through change.
This course has given me more confidence when negotiating and dealing with my clients to ask questions and push them a little more than before. I find Matthew very engaging and explains things in an easy to understand way.
Matthew was very engaging. He delivered a concise, effective training that embedded essential and important points on conversations and performance.
Having done many of these types of courses over the years – Marks approach was like a whiff of fresh air. Thanks Mark. The interaction and delivery was first class – I love to hear the variables and new ideas that will help my performance.
Matthew presented well. He gave us simple yet effective tools to apply in our every-day work life. He focused on real life examples, which I could relate to very well.
Lynne had the team thoroughly engaged in our time management training. It was practical and fun and I’m looking forward to seeing how we all respond and build those positive, efficient and effective habits.
Suzanne was extremely well received by our group who gave her an average score of 4.5 out of 5. The group loved her sense of humour and her use of personal stories to demonstrate a point. We would have no hesitation in recommending Suzanne to other organisations. She fitted our brief perfectly.
Very engaging and memorable. After training on the same topic for some time, it is great to have the tools to make it fresh and engaging. Mark established credibility through actions!
Thought the course was great – huge amount of information. I didn’t think that I would learn so much.
Fantastic, down to earth practical training with great examples from both company and application with our company.
Paddy was a very good facilitator; knowledgeable, patient and articulate. He enlightened me on some ways to improve the way I run meetings.
Robin was knowledgeable, experienced and engaging. Great overview and helpful tools that I will be able to implement. The course was practical and made me think differently.
Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.
Practical advice which will be implemented immediately. Appreciated Lynne’s efforts to answers everyone’s questions and she provided great responses.
Monique was very personable and related to all in the group. Great program. My team found it very beneficial and felt they could apply it to the workplace. The program was very relevant, interesting and achievable.
Erin is very approachable, knowledgeable and a very warm personality to work with for the day. Really helpful skills and knowledge that are applicable in everyday life.
Mark was a very engaging and open facilitator. He made the day fun with great anecdotes and visual aids. Taught simple but effective strategies to get the most out of both professional and personal life.
Suzanne was the right mix of fun and informative. The session was really useful and I will definitely be using the strategies.
Very interactive! With my role as manager, I am continuously providing feedback and this program and how Matthew presented it really helps with that.
Suzanne grew on me! I was a bit wary at first but she knew her stuff – and challenged me/the group. Loved the honest, forthright, challenging approach. Quite confronting at times. I’ve done influencing training before but it wasn’t so thought provoking!
The content was presented in a way that was appealing to a variety of learning styles. Renee was a great facilitator, very engaging, energetic, referred often to sources and references. Renee read the room really well and delivered the content accordingly – a great mix of presenting styles used (audio, visual, group, self-reflecting).
I found the Time Management course with ICML extremely useful with many tips that I can use in my role for a long time to come. Peter was very helpful and explained things to us in a simple and easy to understand manner.
Great use of creating structure for training programs. The facilitation was at a fast pace with very concise details. Terrific session that left me feeling confident in my approach to training moving forwards.
Renee is great: great awareness of the groups knowledge/energy level. Kept everyone interested and ensured we got a lot out of the course.
Great workshop; well-paced with clear and concise information. Lynne’s engaging personality meant that the workshop was lively and interactive. The workshop provides practical skills that will improve my presentation skills and confidence.
Peter was engaging, funny and very knowledgeable on the Effective Business Writing course. Course materials were well structured and easy to navigate with exercises that were fun, varied and perfectly timed to avoid “post lunch dip”. The course more than paid for itself in re-invigorating my writing.
Robin provided a good overview, practical tips and hints. I feel that my confidence in managing a project has increased and the aura around “project management” has been demystified.
Fantastic! Lynne had done great research and prepared relevant documents that were presented well. Lynne was fantastic. She gave great tips that will make a huge difference to our business both externally and internally.
Suzanne was interactive and connected well with the group. The course material to take home will help keep the material fresh. It was fantastic!
Great workshop, very informative!! Well planned and executed, easy to digest and apply. The program taught me about my personality. This in turn has better equipped me to understand how to overcome difficult situations.
Robin is a great facilitator, rich in experience. Very good first step into PM world for me. Most of the topics are known already, but I got some useful best practices and acknowledgement. Very useful new findings! Especially the electives after 4pm.
Mark had great charisma and delivered the course very well. The workbooks had a great depth of concepts without being too much information. The use of videos by the instructor to demonstrate was great. Mark showed to have a lot of experience in the role he played delivering the course. He also demonstrated that he understood the needs of each person attending and used it to focus on different members of the group in different parts of the training.
This is not your average communication training session. If you want some real skills that will help you personally and professionally this is it! Suzanne was brilliant. Highly engaging and brought light to some very interesting thoughts and methods. I thought I had some skills in this are but I’ve been turned on my head. Mindblowing information and learnings. I would have liked another day (I would never normally say this).
Everything was explained in detail and I liked the way Anita encouraged group discussion. I found the session very informative and some of the project management techniques very valuable. Fantastic session to learn the fundamentals of project management.
Had a valuable day with Peter developing skills that will be of great benefit professionally and personally. Was a good learning environment for me. Exactly what I needed. It has given me renewed confidence and an ability to more effectively plan and write with purpose and direction. It was great.
Paul was an excellent facilitator. Very engaging and good at keeping us on track.
Loved the way the training was structured. Felt half day was too short for this training and could have more interactive sessions. Justine did an excellent job.
Maggie is an excellent facilitator with great insight into team dynamics. I gained a better insight into human nature and behaviour and skills/tools to improve communication and team rapport. Maggie made the program engaging and accessible – she is a highly skilled facilitator and read the room well.
Paddy was easy to follow and approachable. I really enjoyed the course and found the discussions particularly valuable. Most of all it has really made me think actively about how I can improve the way I do things. I am excited to implement many of the recommendations.
I found the workshop to be extremely interactive, engaging and enjoyable. Certainly exceeded my expectations.
Very interesting and thought provoking on dealing with different personality types. Very well presented.
Simon is so inspiring. Very engaging and memorable workshop from beginning to end. I’m certainly going away with a lot more confidence and the tools I need to improve.
The course was very thorough and covered exactly what I requested through the pre-course survey. I liked that there was theory, examples, exercises, text etc but also focussed on following initiative and not on complicating matters.
Good resource material and relevant to current workplace situations. I enjoyed the course – it was run in a professional manner.
Peter is a great trainer/facilitator. Very clear and engaging in his presentation. Very helpful in my every day email correspondence and program report writing.
Justine delivered an interactive strong session- dynamic presenter giving a positive attitude to complete the job!
I was engaged throughout the whole course. I’m leaving the day feeling more confident in my abilities and with the tools to help me build the areas I’m not so confident in. Paul is fantastic. Enjoyed how he coaches you through situations.
The course was relevant, practical, interesting and fun. It is not just textbook learning but understanding how to incorporate the models and information into everyday practice.
Lynne is an excellent coach who knows the subject extremely well and ran the course in an interactive and very enjoyable manner.
A significant period of change in our organisation resulted in the identification of a broad range of training requirements. We contacted ICML who meet our immediate needs, but have also continued to work with us to further develop our employees. Training has been delivered at our business site, tailored to our objectives, with a personalised and practical focus. I don’t think I have ever received such positive and strong feedback from participants on the courses we have held – even our CE has heard the ‘buzz’ about the recent session, Advanced Business Writing, and the Executive team are participating in a further session. I would recommend ICML for any customised training to help your employees learn practical tips and reach their potential!!
Maggie is an enjoyable and experienced facilitator who brings the best out of the participant. This is an exceptional course that really pushes you outside your comfort zone.
Suzanne‘s delivery and ability to take us on a journey was fantastic – she has the ability to engage at the most appropriate level and get everyone on a common level and point of view.
Maggie was great and engaging.
Lynne is really experienced, charming and has a great knowledge. Super recommended, fun to do!! Great learning.
I found this course to be more than informative. The information on the day and the course material was amazing. I feel more motivated to get back to work and slowly implement everything I’ve learnt. Renee was awesome. Thank you!
Very interactive – hands on which is what I loved. Not at all text book.
Exceeded my expectations, was very applicable to my work-life and the sharing of examples and working with others was beneficial. Maggie was extremely courteous and knowledgeable and explained topics clearly.
Mark is an excellent communicator, knowledgeable and makes it fun. Great program and great performance from Mark. The program is beneficial as it reinforces good management practices and encourages my team to also implement some of them in their own group.
Mechelle is an excellent facilitator. Helped me to identify my leadership style and the DiSC model to help team and myself to understand and get results. Enjoyed the examples and videos.
Thanks Robin for a very informative and practical day. I will definitely implement some of the learnings in my current project. Lots of great, practical tools and information.
Suzanne has an incredibly frank and honest facilitation style – loved it and kept me engaged. She understands people! Fantastic – would recommend. In the 30 years I have been working and 10+ years in leadership this would have to be one of the most fun and engaging sessions ever!!
Graham knows what he’s on about. Gave me confidence in speaking.
The pace and class size were spot on and the facilitator Lynne was clearly very knowledgeable. Lynne is easily one of the best presenters I’ve seen.
Monique was very professional. I liked how she commented/recognised the experience in the room, she did not belittle anyone's skills or lack of skills with customer service. It certainly helped to re-position my views and reignite my passion for assisting my customers (academics and students).
Brenda has an amazing ability to connect with all of us and keep us on track. Interactive, fun and relaxed workshop. The information is highly relevant to all people.
Thank you very much for presenting today at our offsite. Maggie really had the group engaged and the feedback is very positive. It’s a fascinating subject. I appreciate what a great job you did. Thanks!
I found the program very informative. Would have liked it to be longer so more theories could be considered. Mark was very engaging and made the material interesting and enjoyable.
Using samples from our own drafted documents made all the difference to the learning.
Excellent course, content was relevant to my role. Graham was also fabulous at keeping the content light and engaging! Would highly recommend the course.
I’m really happy with the course. I think it is very useful for all types of situations. Renee was really good as well.
A great session to quickly upskill key staff. The participants were motivated, as they absorbed the content and were excited to practise their new skills. It was a great refresher on communication and leadership.
Monique is a fantastic facilitator and it's made me rethink how I have conversations with my team members. I was engaged throughout and enjoyed the breakout rooms.
The course content, Renee and the day as a whole was exactly what I wanted & needed. Would definitely recommend it.
Excellent delivery. Lynne is engaging and very knowledgeable. I now have a much better understanding of how business writing is different to other forms eg. academic.
Suzanne was fantastic, lovely, very entertaining and extremely knowledgeable. I found the program very beneficial. Will help me become more confident when presenting at workshops and addressing landholders, peers and industry bodies. Fantastic couple of days. Very constructive. Would highly recommend to others wishing to build on or improve their written and communication skills
Fantastic session, thanks so much Paul!
Andrea was well prepared, smart and humorous. What I learned will not only benefit my work but also my life. Andrea is a very experienced and considerate instructor.
Lynne was engaging the whole time – no moments of nodding off or inattention. Plus working on real life examples made the practice very relevant. The best one day course I have attended in quite some time. The skill and experience of the facilitator is evident.
Ralph is brilliant, friendly, engaged realistic. Ralph was a pleasure to learn from. He understood that we are already sales professionals and didn’t preach or lecture to us.
Highly recommended. This course is very useful to discover a lot of hidden qualities that we have. Graham is very knowledgeable and engaging.
An extremely informative, well organised, well-structured and presented course. I would highly recommend this course to anyone interested in improving their work productivity and reducing their work related stress.
Justine is personable, knowledgeable. The program encouraged self-reflection which enable/uncovered blind spots. Great material, excellent facilitation, a must for anyone who deals with people.
Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff.
Matthew was relatable, engaging and delivered great examples and content while providing skills that can be taken away and used moving forward. This program was engaging, Matthew was fantastic and engaging. Highly recommended.
Renee was brilliant, well qualified and wide experience.
Suzanne was a brilliant trainer, her knowledge of the subject matter was excellent and I enjoyed her style (very engaging and with real life examples). I found this training to be one of the best I’ve attended for a long time. Suzanne’s extensive knowledge of the subject matter meant strong theoretical concepts were explored and the group could dive deep into real-world applications of how to be assertive in both our personal and professional lives. Thank you very much for a valuable day of assertiveness training.
I loved the course. The facilitator was very interactive, engaging, making the course enjoyable.
Maggie was very engaging and aware. She adapted to the teams energy throughout the day. It has given me insights into my own preferences and how they may impact others. I also really enjoy the Lencioni content. An excellent, insightful and inspiring day. Maggie was a great facilitator who kept us all engaged and focused.
I enjoyed Craig’s delivery and demeanour. He customised the presentation/training to our unique situation. Great session. I enjoyed the smaller group.
I thoroughly enjoyed the course and would recommend it to others, Very enjoyable.
I gained valuable information on audience, structure writing and the correct use of grammar and punctuation
Lynne was very talented at engaging the group and facilitating active learning. I was alert and interested throughout the day.
Justine is great! I really learnt a lot that will be really helpful – especially being new to a leadership role. Really engaging especially for a zoom meeting! Was great to still go into the breakout rooms and practice with others.
This workshop was insightful, informative and entirely practical. The methods I learnt today will absolutely help my approach to give and receive feedback.
Excellent workshop straight to the point, very easy going and relaxed atmosphere. I would recommend this course based on the relevant information provided by the facilitator, this is very useful.
Graham was masterful in leading our team through this vital learning experience of Customer Service Excellence – Thank you!! Graham demonstrated a high degree of skill and subject knowledge in facilitating the course today.
I would recommend this course as a fantastic application of Leadership skills and ideas.
Justine's delivery and content was extremely good. I was concerned beforehand about the length of the session but the time flew by.
Mechelle was very resourceful, very knowledgeable and very inspiring to improving customer experience. Great tools and suggestions to take back to work area. I love how Mechelle puts important aspects of value to customer service experience.
Lynne is knowledgeable and an excellent presenter. The content was concise and at just the right pace. Had fun!
The workshop was rewarding and has given me insight into people management and a strong framework to build teams that deliver the right result for the organisation. Jill was excellent, engaging and informative.
Paddy is a very knowledgeable and engaging trainer who has an excellent grasp on the subject. .
Graham is an excellent trainer who clearly enjoys what he does. Thanks for the day.
Renee was a great facilitator and the content was new and very useful. I can implement these models in day to day operations. Renee has a great ability to breakdown complex models with common examples.
Excellent training really enjoyed the day and have many things to take back to the team. Lynne held my attention all day.
Good fun, ideal level of participation. Could be a dry subject it was delivered in an interesting way. Loved it, thanks. Excellent course and Lynne is a very professional facilitator. Great tools that were relevant to activities and which I’ll be using in the immediate future.
Lynne is a great presenter and very engaging with everyone. Lots of tips Lynne showed us when writing emails I would have never picked up prior to the session.
Graham was a very knowledgeable and very engaging the whole day. I was really impressed with his delivery and enthusiasm of the material. Thank you for a great day of training! I really appreciate the initial phone call as it helped get an understanding of the business.
The training delivery was excellent and engaging. Vanessa was excellent at getting people to talk about their issues and observations,
It made me realise to be more non judgemental and look at why people may be acting in certain ways. Also how my actions and responses could be seen by other people.
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