5 Ways to Give Better Constructive Feedback
25 January, 2021There are right and wrong ways for managers to give employees some constructive feedback....
Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
Delivered in-house at your premises or in an online virtual classroom
We deliver our training programs either through:
- Face-to-face workshops at your offices – in line with restrictions on people gatherings in your state.
- Impactful live online workshops.
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
Lynne was an engaging and energetic presenter who addressed the subject matter succinctly and effectively. Lynne has a very persuasive way of engaging her audience and challenging them in a positive way to reflect on their work. Great platform for me to engage with colleagues further on this important topic.
Despite having learnt about very similar ideas and info at University (studying Psychology) it was a bit more practical. The booklet, slides and Jill were all very well informed.
I got so much out of today. I was extremely nervous coming in on the first day. Justine was so welcoming personable and knowledgeable. I really did push myself out of my comfort zone and got a lot in return. Would recommend to everyone.
Maggie was great, very patient and made the examples relatable to publishing. Great program to help learn new skills and understand the art of negotiating.
Maggie has a good relaxed style and gave relevant examples. Really good to get different ideas about how to manage staff and provide feedback.
The course content, Renee and the day as a whole was exactly what I wanted & needed. Would definitely recommend it.
David really helped me achieve more direction and motivation about my role. The program added value to my role as a trainer and challenged existing perspectives on training. I found everything useful particularly engagement over content.
Suzanne was extremely well received by our group who gave her an average score of 4.5 out of 5. The group loved her sense of humour and her use of personal stories to demonstrate a point. We would have no hesitation in recommending Suzanne to other organisations. She fitted our brief perfectly.
Suzanne‘s delivery and ability to take us on a journey was fantastic – she has the ability to engage at the most appropriate level and get everyone on a common level and point of view.
Lynne delivered an excellent 2 day session. It was informative and very worthwhile. Her technique and knowledge are outstanding. The session was very enjoyable and I would recommend this to anyone. Thanks.
Anita was very professional and knowledgeable. Really appreciate such an authentic training style – very enjoyable. The workshop was extremely thorough and provided relevant information. Thoroughly recommend for anyone undertaking project work of any type. Very valuable and applicable information.
I learnt a lot in a very short time. Addressed almost every issue the team could think of. The course was excellent all round!
Suzanne was absolutely fantastic. Full marks to her. The whole course was interestingly presented. Was quite informative and very useful for my personal growth as well as professional.
Having done many of these types of courses over the years – Marks approach was like a whiff of fresh air. Thanks Mark. The interaction and delivery was first class – I love to hear the variables and new ideas that will help my performance.
Very engaging and memorable. After training on the same topic for some time, it is great to have the tools to make it fresh and engaging. Mark established credibility through actions!
Craig was an excellent facilitator who listened to us and has us interact. Craig coordinated an excellent overview of project management essentials and would highly recommend this course. Great focused course content, well presented.
I have a diploma in management and wasn’t sure if this course would be worth participating in. I was extremely happy to find the course beneficial. Renee’s coaching and commitment to making sure everyone in the course understood the concepts was fantastic.
Lynne was engaging the whole time – no moments of nodding off or inattention. Plus working on real life examples made the practice very relevant. The best one day course I have attended in quite some time. The skill and experience of the facilitator is evident.
Mark has excellent knowledge of leadership and managing performance. Great tempo and style.
It was our absolute pleasure to recently have ICML deliver the Writing Powerful Emails course at our premises. The facilitator, Lynne, was both an informative and engaging presenter and held our interest through the half day session, with even a few laughs along the way. Already what I have learned is proving valuable in my work and will make a difference to the professionalism of my team. Thank you to the ICML team for making the process of organising the course easy and everything went without glitch. Highly recommend this course for even those who consider themselves competent email writers. We never stop learning.
Lynne was an engaging and professional instructor – the day didn't become one where she just read off the power point slides but was one that kept us interested through a variety of presentation styles.
Rose was a great facilitator and made the day fun. Great entry level course for communicating – would definitely recommend this course to my colleagues.
The workshop was excellent, massive value out of it for everyone involved. Monique and team did an incredible job. Absolutely rapt with her work and will be recommending ICML as our preferred training organisation moving forward, so thank you!
I really enjoyed the course materials and Paul’s delivery. Paul has been an awesome facilitator and very engaging in his delivery. It made me reflect on my interaction in the workplace and how I can improve certain areas for more effective communication.
David was very knowledgeable and interesting. A really great presenter. I loved the interaction and getting to practise the skills.
This is a great tool to have, especially if you lack in confidence or deal with difficult people.
Craig was very knowledgeable and encouraged a lot of engagement. I learned a lot of tips and tricks on how to better manage my time and be more productive.
A walking/talking Wikipedia and so well presented, great role plays and interaction. Great course, facilitator, well run, super informative with a very comprehensive coverage.
Lynne was engaging and brought us out of our protective shells to access our own work constructively. Lynne was very thorough, entertaining, succinct and used relevant examples.
Lynne is wonderful. She made the training fun and interactive. I could easily do days of this! Lynne is excellent, knowledgeable, interactive and inclusive. We learnt things I thought I was doing right for some years that I can now rectify.
Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff.
Paddy was very informative and friendly with an open dialogue. I can now identify my purpose in my role which has given a clear view of how to identify important tasks. Paddy was very helpful in explaining. Great session. I would recommend it to others.
The course was very thorough and covered exactly what I requested through the pre-course survey. I liked that there was theory, examples, exercises, text etc but also focussed on following initiative and not on complicating matters.
This course has given me more confidence when negotiating and dealing with my clients to ask questions and push them a little more than before. I find Matthew very engaging and explains things in an easy to understand way.
Mark’s teaching was very clear, understandable and very practical which made it easier for me to learn. Mark provided tools and educational information I had not experienced before. Whilst I use some of the techniques unconsciously it is good to understand the theory behind these.
The program provided a really good balance of theory with practical examples. I came away with an understanding of what the skill was and a clear demonstration on how to use it.
Rose is a great speaker that encouraged participation from everyone. Her content delivery was very good.
Suzanne’s delivery of what can be confronting topics was exceptional, made everyone feel comfortable and safe and we walked away with tools to improve our communication.
Justine had me engaged from the beginning and I enjoyed both her interaction with us and our participation.
Using samples from our own drafted documents made all the difference to the learning.
I enjoyed the training. Justine had me very engaged and got us to proactively take part in activities. Can’t wait to implement what I have learnt. Thank you!!
The course and facilitator were great, would recommend to everyone within BMW. I have gained confidence in knowing what to do, makes a difference.
Mark was very knowledgeable and encouraged participation which was great. The workshop had great content and presentation. Very useful skills that I will definitely be applying.
I completed this course 3 years ago and chose to do the course with Peter again to refresh. I find his style very informative and delivered with a sense of humour. I would recommend this course.
I found Renee knowledgeable on subjects covered to be of an extremely high level and this kept me engaged throughout the duration of the course.
The course was insightful and will provide many useful techniques to assist with coaching my team.
Andrea was excellent – very clear and gave great examples. She was knowledgeable and helpful. Andrea had a good grasp of the time we needed to get across these concepts, practice and re-cap This was a succinct and effective program – highly recommended.
Paul was engaging all day and kept everyone captivated and included in the conversation. Paul went into fine detail and referenced everything back to the individual. Great job!!
Mark is an excellent communicator, knowledgeable and makes it fun. Great program and great performance from Mark. The program is beneficial as it reinforces good management practices and encourages my team to also implement some of them in their own group.
The facilitator was engaging and sensitive to the audience. She was energetic and thorough. This course has given me insight into how to understand what makes some leaders tick. I have definitely become aware of myself and my potential to grow in influence.
Lynne is a fantastic training facilitator because she made learning simple, interactive & enjoyable. During our virtual Business Case training with Lynne, I noticed a significant difference between self-paced online learning and a personalised training program, like the one delivered by ICML. I have learned and absorbed more information in one day’s worth of training (delivered via 90-minute sessions over multiple weeks) than I have in last 6 months while completing a self-paced online Project Management course.
Renee was informed, engaging and a great facilitator. Would definitely attend more of her courses.
Paddy was brilliant! The workshop was fantastic! GROW was quite a useful approach. Will surely recommend to others as it is a ‘value-add’ course.
Justine was great I found her super engaging. She provided really good examples of ways to implement what we are learning in the workshop which I thought was of huge value.
Dealing with training and coaching almost daily, I now have the tools to be able to do this more effectively. Thank you for a great day! I am leaving with a head full of knowledge and the confidence to tackle coaching and training.
Erin delivered a fantastic team training day that allowed our group of young supervisors to acknowledge and recognise the culture of our workplace and how to improve their leadership skills to provide a better service and environment. Erin was friendly, approachable, professional and knowledgeable across content.
People skills are very important in my position and this has helped greatly. Very thorough and skillful. Gave great examples that I could relate to. Made sense the way the day was organised. Very beneficial, took a lot out of it. Highly recommended.
Suzanne is an expert in the content and ability to deliver. I enjoyed developing greater understanding of my weakness and areas I need to be aware of. Adult, Parent and Child responses – I will be using this in supervision to engage and develop staff.
Maggie is an enjoyable and experienced facilitator who brings the best out of the participant. This is an exceptional course that really pushes you outside your comfort zone.
Mechelle was great, shared lots of experience and made sharing safe and comfortable. It was good as I have no management or leadership experience and have been brought into this role to help a team with poor culture and morale problems. It allowed me to observe and learn about specific ways to approach, observe and manage in the best possible manner.
Naomi is an experienced and skilled networker and sales trainer who teaches the tools to be an effective sales executive. I feel more equipped to network more effectively. I feel more confident to walk into an event and ensure I make connections.
There are some great aspects of the course that make you think about your own behaviors and how that might impact a situation. Really enjoyed breaking into small groups and discussing further before presenting to the larger group.
Justine was very engaging and relevant. Great program with a friendly and understanding leader.
Excellent course – objectives, aims and very relevant content. Suzanne is great, brilliant delivery, enthusiastic, the personal anecdotes make for a good connection with the group – a perfect balance of fun and professional knowledge.
Graham is one of the best presenters I have come across. I enjoyed being part of of these 3 sessions with him. Well done. All I learnt is directly beneficial to my day to day work.
Renee is obviously very skilled, knowledgeable and passionate about her subject. I found this course to be engaging, informative and challenging. I actually can see myself using these new skills on a daily basis – both at home and in the workplace. I’m excited about using them – Thanks Renee.
This was the best training session I have attended at RMIT. Suzanne was absolutely amazing and the content was very insightful, but practical. Would highly recommend it.
The program reaffirmed my skills and the facilitation was engaging, entertaining and knowledgeable. Lynne was a fabulous, engaging presenter.
Lynne was knowledgeable and engaging and maintained a good pace for the workshops. The live workshop worked well, the breakout rooms were a good substitute for the usual breaking off into groups during a face-to-face workshop.
It was fantastic! Peter was very professional, engaging and great at facilitating. Extremely useful and I will be implementing tips I learnt from this course in daily life. Definitely recommend it.
Mark is an excellent facilitator, one of the best sessions I’ve completed.
Fantastic! Really helpful and useful techniques. Justine is very engaging and I would recommend the course to others – very helpful. The course was straight forward with helpful strategies I’m able to use in developing my skills of staff management. I am feeling much more confident after completing this session.
Very useful, well run and makes one realise where we can improve our people skills.
Justine was very engaging and was able to have open discussions. I enjoyed the small group size and was really able to participate and be heard.
I would highly recommend this course to other potential leaders. This course content is relevant and eye opening and the facilitator is very informed, experienced and hands on. My company’s money has been well spent!
Craig is a fantastic facilitator. He is very knowledgeable, a great presenter/speaker, he is warm and very positive. Clearly a subject matter expert. Great experience, and great to meet him. Thanks Craig!
Suzanne has a fantastic ability to engage the group whilst delivering the content in an easily digestible manner. Could not recommend any better – excellent. Thank you.
I liked all the scientific aspects of the course and the practical assessments. It was really easy to understand and the content was clear. I found the reading and the running of each segment very useful. My awareness and understanding of Emotional Intelligence has helped me to understand a lot more about human behaviour and why we do what we do.
Thank you for an informative and interesting day that was really insightful. Justine was great, really energetic and engaging and it was enjoyable to participate.
Justine was personable, professional, inclusive and concise. Really enjoyed the session. As a marketing professional you think you know everything about communication but it was great to get a refresher. Justine was a confident and caring facilitator who imparted her extensive knowledge in a bite-sized digestible format.
Maggie was very professional and engaging especially in remote format.
Excellent workshop straight to the point, very easy going and relaxed atmosphere. I would recommend this course based on the relevant information provided by the facilitator, this is very useful.
Paddy was easy to follow and approachable. I really enjoyed the course and found the discussions particularly valuable. Most of all it has really made me think actively about how I can improve the way I do things. I am excited to implement many of the recommendations.
Great course! Lynne was a charismatic facilitator and great teacher. Great, interactive and well balanced between activities and learning. Great learning tools. Looking forward to reflecting and implementing the key points.
Graham delivered a program that met our needs perfectly. The delivery was superb – a great balance of instruction, example and group interaction. Great ideas that we can take away and start applying immediately. Very engaging.
Lynne was wonderful and made the course interesting and engaging. In my role as Acting Supervisor I have to deal with situations and this course gives me opportunity to tackle issues with confidence.
Renee has excellent knowledge, is friendly and helpful. Greatly appreciated her flexibility and ability to tailor the course for the group.
Exceptionally engaging and challenging course that encourages all to have a go and improve. Simon is a full professional with obvious experience. Very engaging.
Mark had great charisma and delivered the course very well. The workbooks had a great depth of concepts without being too much information. The use of videos by the instructor to demonstrate was great. Mark showed to have a lot of experience in the role he played delivering the course. He also demonstrated that he understood the needs of each person attending and used it to focus on different members of the group in different parts of the training.
Well done Lynne - very interactive, great examples across a range of disciplines and topics. Need to extend the program to as many staff as possible.
Monique was very professional. I liked how she commented/recognised the experience in the room, she did not belittle anyone's skills or lack of skills with customer service. It certainly helped to re-position my views and reignite my passion for assisting my customers (academics and students).
Dynamic presenter, well -structured with clearly articulated outcomes. The content is only as good as the way in which it is presented. Justine is a presenter who is able to stop, diverge and return to the central theme whilst answering personal questions about their approach and technique – not common. Well done Justine and thank you.
Justine is a fantastic and engaging facilitator! She makes what could have been a “disinteresting” topic very relevant and helpful.
Suzanne provided a really interesting course and I learnt a lot about different strategies of how to deal with different situations and people. It was very interactive, as I heard real life experiences which helped me understand better what emotional intelligence is.
Fantastic session, thanks so much Paul!
Great experiences, thanks! Justine was great: she was interactive, engaging and nothing was a wrong answer. Good to utilise these skills, not only for resilience and managing stress but any situation: how we can avoid, adapt and accept.
Graham is an excellent presenter, great involvement. Provides some additional tools and viewpoints to use in day to day interactions.
A great educational experience. It is going to help with future interactions with difficult customers. Great knowledge and presentation. Good to have been given book titles for further research.
The training delivery was excellent and engaging. Vanessa was excellent at getting people to talk about their issues and observations,
Renee is very friendly and very knowledgeable – very responsive to the group’s needs. There are some really great tools that I can incorporate into my day to life – both work and home.
The course was practical, interactive, informative and action oriented. With little background in business writing – it was useful to learn new and practical skills.
Thanks Lynne – really enjoyed the session. Logical structure and great range of topics covered.
Fantastic program - very rarely do we host training that participants want to extend or wish lasted longer, but that's the response this writing, presenting and communicating with influence course received.
Lynne is an accomplished presenter who retains people's attention by keeping things active. I love writing, believe I'm above average, and was happy to pick up a few tips to improve further.
Paul was very engaging and insightful. Very knowledgeable and teaching techniques were interactive. I’ve learnt a lot of different skills and techniques through this course that I feel I will be able to utilise in my day to day role. I felt engaged throughout the whole session.
An excellent presentation and very thought provoking. You can become very isolated when working from home and you do lose an element of human interaction. I got a lot out of the workshop. Thank you. The live workshops are a great idea.
Graham knows what he’s on about. Gave me confidence in speaking.
I’m excited to go back to the workforce and start using some of the tools that I’ve been give. The course was a good refresher and very practical. It’s reinspired my interest in project management. Robin provided good examples/scenarios throughout the day and lots of great little tips. I will be sending staff through this course before they embark on any major project.
Suzanne was interactive and connected well with the group. The course material to take home will help keep the material fresh. It was fantastic!
Phil was an excellent and knowledgeable facilitator. The course and facilitator were excellent. A great course which invigorated my knowledge of and approaches to leadership.
A new self-awareness became apparent as a result of some of the exercises. I was one of the staff who briefed the facilitator on what we wanted from this program, I have just one thing to say – Brenda nailed it!
I am already using the skills by referring to the quick reference guides and participant manual. I am now writing in the active voice and am clearly including my main message first. I have booked for the Advanced Business Writing workshop – I can’t wait.
Justine was engaging and the take-away handouts will be useful. This training was also very informative and eye opening. I have learnt a lot about how to listen and respond to clients.
Mark is an engaging educator who instils confidence in those he teaches. His confidence in the course and what he is saying make the course more enjoyable and sinks into the memory bank a lot easier! Kudos!
Suzanne presented information that, although partly already known to most of the group, was delivered in a way that was thought provoking and generated discussions between group members that were valuable learning opportunities. I enjoyed the online workshop and combination of slides, workbook info, breakout groups, and whole group discussions.
Excellent communicator. Renee’s style of delivery is what made the course interesting.
I found the workshop to be extremely interactive, engaging and enjoyable. Certainly exceeded my expectations.
The program provided tools to deal with relationships within the office, how we can achieve standards. Lynne didn’t drop a beat the whole time: engagement was excellent.
I think the best aspect of this course was that we were able to apply the techniques to projects we were all working on. It's a lot easier to understand and put things into practice when it can be used in a practical sense. Gill was really keen to help us all and anything that we need moving forward.
Thanks Renee, as I thought the training very relaxed, I found it comfortable to contribute. I would certainly recommend your services to others.
Mechelle has been an absolutely amazing and engaging facilitator. She inspires me to come back for more learning. Course conducted really well and precise. Good course material too! Very beneficial as it is going to help me with my future role.
I found the Time Management course with ICML extremely useful with many tips that I can use in my role for a long time to come. Peter was very helpful and explained things to us in a simple and easy to understand manner.
This was one of the best courses I have attended – self improvement and self realisation is acting at grass root level.
Fantastic facilitator – extremely knowledgeable. Highly recommend course to anyone doing PEP/PES – this makes the process clear and understandable.
Lynne was great – delivered really well and kept it interesting. I learned skills and tips that will really easy to apply to my writing.
Graham was fantastic; best facilitator in 10 years of training.
Loved Mark’s styles of teaching. Very fun, informative and knowledgeable. Loved the program. Would definitely recommend to anyone in a consulting/management position. Very beneficial. Got to learn tips and tricks on how to handle tough situations.
Matthew was very engaging. He delivered a concise, effective training that embedded essential and important points on conversations and performance.
Very informative session!
I found the program very informative. Would have liked it to be longer so more theories could be considered. Mark was very engaging and made the material interesting and enjoyable.
Paddy is a great guy. Knowledgeable and professional. The course has me feeling a lot more confident about my upcoming presentation.
Jill is a great presenter. Really enjoyed the session. Good course materials and good group participation.
I really enjoyed Suzanne's style and presentation. Stories that were real based on Suzanne’s experience and the other participants and being able to analyse those stories and refine feedback.
The live format was great. Felt very inclusive even though I was sitting on my own.
Shaun was informative, useful and fun. I found being able to categorise actions, strategies and behaviours most useful.
Renee was amazing! Great knowledge and great presentation! I learnt so much. I would recommend the workshop, particularly for new managers and upcoming managers.
A great combination of basic writing principles with application options and examples.
Honestly, I didn’t find any past workshops as interesting as this. Amazing use of verbal and non-verbal communication.
Justine's delivery and content was extremely good. I was concerned beforehand about the length of the session but the time flew by.
The course gave me lots of opportunities to role play and practise the theory. Well worth it.
Brenda had clear communication skills. The workshop stimulated thinking about change management in a new way. Gave a structure/scaffold to use when planning and implementing change.
The workshop was rewarding and has given me insight into people management and a strong framework to build teams that deliver the right result for the organisation. Jill was excellent, engaging and informative.
Suzanne was an excellent presenter. She so accurately depicts the thoughts and feelings of different personality types. The information provided left a lot to digest and think about. To learn new ways to look at building your resilience by focusing on Mind Talk, Life Shocks and Should Manual and how to use methods to overcome these and show me how I am able to adapt and change the way you think and create relationships is of great benefit to me. It was pretty comprehensive and deep. We were all in deep reflection by the end.
Peter is excellent. Facilitator tailored this training perfectly to our work. Strongly recommend this to anyone.
Mechelle was great! Very personalised. Loved the small group and help. I have just completed CPA – Global Strategy & Leadership. This course (ICML) was great hands on work to supplement the knowledge.
On behalf of the Sales Team and William Adams I would like to thank ICML for your participation in our preparation sessions, willingness to be flexible to suit our demands and ability to provide the perfect facilitator (Robert) for the audience and subject at hand. I have had nothing but glowing reports on the way the session was managed along with information and advice that was communicated in a way so it resonated with the wide variety of attendees with experience levels ranging from one to over twenty years. ICML has managed to fulfil our requirements regardless of the challenges our specific content and logistic requirements have thrown your way. We would certainly recommend your company to others looking to train their workforce.
Renee knows her subject matter very well. Highly energised. Able to keep the topics flowing and relevant to a diverse group.
I have attended a few weekend workshops on Negotiation, behaviour and influence/coaching, but David’s industry experience really helped me visualise new techniques easily.
The workshop had a structured approach to preparing conversations that will deliver better outcomes. It helped understanding my audience. The facilitation was clear and easy to follow, and there was plenty of discussion time.
Mechelle is the best facilitator I have had. So committed and engaging. A talented facilitator. Thanks! I learned many skills and had opportunity to practise in a safe space.
The course was excellent. I would recommend the course for someone like myself because you gained a lot that you would not know.
Engaging, charismatic and knowledgeable. Enjoyed Peter’s various stories and examples and he was very quick to find ways that he could relate content to our workplace. A well planned day with real solutions that can be practically applied.
I found the facilitator incredibly engaging with the ability to distil heavy content into manageable sections.
Jill was very engaging and informative. Learning strategies to counter unconscious bias was beneficial.
Excellent workshop. Really relevant and engaging – one of the best I have been to while working at Victorian Ombudsman.
Honestly one of the best and most engaging courses I have ever been to. Both facilitators were fantastic in providing relevant links back to the workplace.
Great program. Well organised presentation. Maggie is an awesome facilitator.
The workshop gave me the skills to write more persuasively and I have a better understanding as to how I should structure my writing. ICML's organisation was excellent; I had a reminder several times about my attendance including email, text message.
Paddy was informative with real life examples. The models provided are a tool which is easily adopted.
Lynne is wonderful. Very knowledgeable and easy to listen to. Lynne has a high level of knowledge and is a clear communicator. Fun!
The course and facilitator was the most worthwhile training that I have been on. The facilitator was very impressive.
This is an excellent course to help achieve better negotiated outcomes.
Rose was brilliant! So much course work to get through in a short time frame but it remained interesting and engaging. I found the interactive nature of how Rose ran through the course work really effective.
The program moved me from a theoretical understanding of the topic to what EI actually meant and looks like and feels. It is only with this insight do I feel able to implement some of the learnings (baby steps) into how I relate to others. Thank you Suzanne – it was spectacular..
The course facilitator was incredibly responsive and helped me impact change in my style with my team.
Maggie is an excellent facilitator with great insight into team dynamics. I gained a better insight into human nature and behaviour and skills/tools to improve communication and team rapport. Maggie made the program engaging and accessible – she is a highly skilled facilitator and read the room well.
Fantastic! Lynne had done great research and prepared relevant documents that were presented well. Lynne was fantastic. She gave great tips that will make a huge difference to our business both externally and internally.
Robin is a great facilitator, rich in experience. Very good first step into PM world for me. Most of the topics are known already, but I got some useful best practices and acknowledgement. Very useful new findings! Especially the electives after 4pm.
Mark’s teaching was very clear, understandable and very practical which made it easier for me to learn. Mark provided tools and educational information I had not experienced before. Whilst I use some of the techniques unconsciously it is good to understand the theory behind these.
A lot of the information was not new to me, however it was presented in a way that refreshed previous knowledge and prompted fresh introspective. I think the live online format works well, people are more comfortable to contribute online.
A vibrant, positive and engaging workshop delivered by a skilled communicator. Useful ideas and practices shared throughout. The activities/interactive components were particularly enjoyable and useful. Rob did well to build a sense of camaraderie in the room. Well done.
This was the most practical training I have received. This session has taught me things I will take away and utilise for a long time. Mark was extremely engaging.
Jill is very competent, clear and personable. Encouraged participant interaction so it was an open discussion and therefore beneficial. Opened my thinking to some of the biases I may be applying to my daily thinking and decision making.
Graham is an excellent trainer who clearly enjoys what he does. Thanks for the day.
Suzanne was amazing – she knew her stuff and was a dynamic presenter. I loved her humour and stories and feel like she gave me all the tools I need to be more assertive.
Thanks Robin for a very informative and practical day. I will definitely implement some of the learnings in my current project. Lots of great, practical tools and information.
Matthew was a very engaging presenter. It was an effortless experience to listen, learn and participate.
This is a fantastic course for anyone looking to improve their writing skills. Examples were relatable and highlighted areas for improvement. Lynne is enthusiastic and full of knowledge. A great course – never a dull moment!
Matthew was a fantastic presenter, it was a great workshop. The training was most enjoyable. It was delivered in a professional but relaxed manner.
Lynne’s session was excellent and I would highly recommend it to others. The program was well-delivered and engaging - could have easily become a very dry subject in someone else's hands.
Thank you very much for a fantastic and very interactive 2-day course! I feel I have gained valuable knowledge and great feedback from the facilitator and the group. I will be able to put in place many of the strategies/advice/examples I experienced over the 2 days. Mechelle has a great knowledge base, friendly and very engaging. Gave everyone in the group an opportunity to be involved.
Brilliant workshop. Wish I attended years ago. Will assist in everything I do in the office. Thank you.
Connected lots of dots for me. Phil was an excellent facilitator who was extremely knowledgeable and experienced. I learnt a lot. The theory and then practical tools to implement the theory was priceless.
Justine was excellent, friendly, strong and engaging. A great mixture of conversation and activity. I already had a strong understanding of personality types and EQ but learnt a lot more about how they all interact and how to develop by acknowledging them.
Open forum discussions were extremely useful and productive. Great to be able to take written information away to refer to. I would highly recommend the course to people needing the assurance that what they are doing is on the right track. That the course will add confidence, understanding and a fresh way of approach.
Program was great on all levels. Retained a great amount of info. Graham is one of the best trainers I have encountered. I have had many courses over the years and I will say that Graham has been the best trainer I have seen and been involved in.
Highly recommended. This course is very useful to discover a lot of hidden qualities that we have. Graham is very knowledgeable and engaging.
Naomi was knowledgeable. Used good scenarios, very easy to put into practice. Great session.
Absolutely amazing course and Anita was a fabulous course convenor.
This course has made me reassess my management skills and style and provide a structure to improve and develop my skills. Justine was very professional, excellent communicator and structured the content in a meaningful and logistic format. Good balance of theory and practice.
Jill was knowledgeable with lots of great examples. A very relevant and useful course. Eye opening.
Great workshop; well-paced with clear and concise information. Lynne’s engaging personality meant that the workshop was lively and interactive. The workshop provides practical skills that will improve my presentation skills and confidence.
It was a great course and the facilitator was excellent. I thoroughly enjoyed this session and plan to encourage my team members to register - very valuable use of information shared.
Great content and facilitator! Graham was very knowledgeable and engaging; really good at listening and reflecting. The program reinforced techniques I had been exposed to before and gave me an opportunity to practise them.
Renee was ten times more engaging than I expected and has given me the techniques to be more confident as a saleperson.
I will definitely be applying much of the influencing skills across my team and wider staff in our business.
Anita brings a great deal of knowledge and passion to the course. Lots of great useful information and suggested actions. Very useful.
Justine is great, she is positive & engaging and she has provided us with valuable tips and taught us a lot about presenting with impact. I would recommend this course to my colleagues, this is a great course. Thanks very much, for fantastic course, Justine.
Andrea worked well with the team. I needed a formula for preparing presentations and now I have one! The content we gained was invaluable, especially the websites and the authors to look up later.
Fantastic session facilitated by a very skilled and knowledgeable facilitator. The content of the course was exactly what was required. Amazing process and workshop. Skills gained will assist the team moving forward and from strength to strength.
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