5 New Year’s resolutions your organisation should make
06 January, 2021New Year's resolutions aren't just for your personal life — they can also help your business succeed in 2021....
Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
Delivered in-house at your premises or in an online virtual classroom
We deliver our training programs either through:
- Face-to-face workshops at your offices – in line with restrictions on people gatherings in your state.
- Impactful live online workshops.
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
Naomi was knowledgeable. Used good scenarios, very easy to put into practice. Great session.
Rob engaged with the team and made sure all participants took an active part in the conversation. Rob was engaging pre and during facilitation session. I spoke with him on a couple of occasions and he was spot on in understanding our needs and working towards an end goal.
Exceptionally engaging and challenging course that encourages all to have a go and improve. Simon is a full professional with obvious experience. Very engaging.
Renee was fabulous, she was an enthusiastic and knowledgeable presenter who demonstrated her skills and knowledge – she remained authentic and engaging throughout.
Simon was an engaging facilitator and would evolve the topics and questions as we asked. He was personable to each of us and help us all along on our individual journeys no matter how anxious or professional we appeared. Really enjoyed the session!
Excellent course – objectives, aims and very relevant content. Suzanne is great, brilliant delivery, enthusiastic, the personal anecdotes make for a good connection with the group – a perfect balance of fun and professional knowledge.
I really enjoyed it – exceeded expectations. Fantastic, engaging facilitators who use great personal experience stories. Feel much more confident in managing staff. Would highly recommend it.
The program provided a really good balance of theory with practical examples. I came away with an understanding of what the skill was and a clear demonstration on how to use it.
Great experiences, thanks! Justine was great: she was interactive, engaging and nothing was a wrong answer. Good to utilise these skills, not only for resilience and managing stress but any situation: how we can avoid, adapt and accept.
Being a trainer and attending a workshop, is like being a Chef and eating at someone else’s restaurant. You would assess every aspect. Simply put, end of the day the participants wanted more… there was never a dull moment, my jaw bone hurts after laughing and smiling all day, at the same time we had so many light bulb moments, that we lost count.
Rob had great enthusiasm and knowledge. I feel more empowered to have conversations where I need to negotiate. I felt like I was OK at it before, but have learnt a lot today.
Paddy is a great guy. Knowledgeable and professional. The course has me feeling a lot more confident about my upcoming presentation.
Paddy was very informative and friendly with an open dialogue. I can now identify my purpose in my role which has given a clear view of how to identify important tasks. Paddy was very helpful in explaining. Great session. I would recommend it to others.
Lynne was knowledgeable and engaging and maintained a good pace for the workshops. The live workshop worked well, the breakout rooms were a good substitute for the usual breaking off into groups during a face-to-face workshop.
The Customer Service program was one of the best I’ve attended, facilitated brilliantly by Graham! Graham is an outstanding facilitator who engages sincerely with all attendees.
Honestly, I didn’t find any past workshops as interesting as this. Amazing use of verbal and non-verbal communication.
Paddy was informative with real life examples. The models provided are a tool which is easily adopted.
Renee was very clear and to the point. Covered a broad range of methods. The course was very well set up and structured. I would definitely recommend this course, it opens the mind to different ways of processing information.
Loved the way the training was structured. Felt half day was too short for this training and could have more interactive sessions. Justine did an excellent job.
Simon really listened and paid attention to each of our individual strengths and areas we needed to work on and gave us all helpful constructive feedback. I look forward to implementing new ways to connect with my partners. Interactive - works well in an online format split into 2 sessions. Thank you so much for your mentorship over the last 2 sessions - found the content super helpful and the tools that we can further develop to our presenting skills.
I really enjoyed the workshop – it made me think differently and how I can use different strategies to improve my management/leadership. Thanks Mark.
Suzanne has a fantastic ability to engage the group whilst delivering the content in an easily digestible manner. Could not recommend any better – excellent. Thank you.
Peter is excellent. Facilitator tailored this training perfectly to our work. Strongly recommend this to anyone.
Graham is an excellent presenter, great involvement. Provides some additional tools and viewpoints to use in day to day interactions.
Very engaging and memorable. After training on the same topic for some time, it is great to have the tools to make it fresh and engaging. Mark established credibility through actions!
Mark has excellent knowledge of leadership and managing performance. Great tempo and style.
Having done many of these types of courses over the years – Marks approach was like a whiff of fresh air. Thanks Mark. The interaction and delivery was first class – I love to hear the variables and new ideas that will help my performance.
First class. Great day and relevant for the future. Mark gave a precise, informative, beneficial and entertaining presentation.
David was great, really insightful and experience. He tailored the session on the fly based on the needs and experience of the team. Great techniques for me personally to try and also for the rest of my team. I thought the sessions were great. A good mix of role playing and theories.
Justine practises what she preaches – very refreshing for her to go through techniques and then highlight examples of how she demonstrated those techniques earlier in the session. Raised very interesting and equally important aspects of facilitation that we often perceive as optional (eg. reading body language to gauge engagement). Absolutely enjoyed Justine’s training session especially around her different styles of keeping us engaged and demonstrating her examples and techniques during the session.
Very informative session!
This is not your average communication training session. If you want some real skills that will help you personally and professionally this is it! Suzanne was brilliant. Highly engaging and brought light to some very interesting thoughts and methods. I thought I had some skills in this are but I’ve been turned on my head. Mindblowing information and learnings. I would have liked another day (I would never normally say this).
Erin was interactive, joyful and focused. Excellent program and great presentation. Look forward to more training with Erin. Insight into human behaviour and handling in work environment.
Suzanne was very engaging and quickly establishes relationships. Hard to change a bunch of ladies who have worked together for a long time but Suzanne could have cracked them.
Vanessa’s method of delivering the training was excellent and so specific to what goes on here. Her delivery was excellent and she was someone you automatically feel comfortable with. Every person in the training was engaged and took part in discussion, I know from speaking with them that every single person has walked away from the training taking something with them that will help them. It was so great that we didn’t have to sit and work and through a book, we all had a laugh and we saw a side of some people that we would never had seen if we had not all come together.
David was very knowledgeable and interesting. A really great presenter. I loved the interaction and getting to practise the skills.
Ralph is brilliant, friendly, engaged realistic. Ralph was a pleasure to learn from. He understood that we are already sales professionals and didn’t preach or lecture to us.
Lynne is extremely knowledgeable and up to date with all tips and tricks for professional writing. Thanks for everything!
Peter was an excellent facilitator that engaged well with the course participants and was able to communicate the content in a relevant way.
Suzanne is an expert in the content and ability to deliver. I enjoyed developing greater understanding of my weakness and areas I need to be aware of. Adult, Parent and Child responses – I will be using this in supervision to engage and develop staff.
Justine is personable, knowledgeable. The program encouraged self-reflection which enable/uncovered blind spots. Great material, excellent facilitation, a must for anyone who deals with people.
Suzanne is fantastic – easy going and very knowledgeable. This was a great workshop. It was inspiring, energetic and Suzanne bought lots of ideas with both extensive and in depth knowledge together with case studies. We had a well-balanced group which contributed to interesting and focussed discussion and exchanges.
During the course I had the opportunity to share the day-to-day challenges with Mechelle and get to learn many ways to cope when challenged. Learned many new things during the training and got involved in role plays.
Phil was an excellent and knowledgeable facilitator. The course and facilitator were excellent. A great course which invigorated my knowledge of and approaches to leadership.
Really interactive and informative. Great content.
Mechelle was great! Very personalised. Loved the small group and help. I have just completed CPA – Global Strategy & Leadership. This course (ICML) was great hands on work to supplement the knowledge.
Great stuff to hear real life experiences and referencing from a diverse range of sources. Loved the day, was awesome.
Thank you, Mark! Great day and very useful. Heaps of relevant and useful tips and formulas. Mark is a great facilitator – interactive, engaging and knowledgeable.
Definitely one of the most useful and interactive courses I have done. I feel I will come away with a lot of valuable information to help my everyday work/ life tasks.
I found the facilitator Jacqui very good and she knew a lot about the subject. I will be applying all of the techniques that were shown.
I would recommend this course as a fantastic application of Leadership skills and ideas.
Graham delivered a program that met our needs perfectly. The delivery was superb – a great balance of instruction, example and group interaction. Great ideas that we can take away and start applying immediately. Very engaging.
I thought Justine was fantastic and the zoom set up great... never really used zoom but it was made easy for someone who is not particularly tech savvy! I really enjoyed it and thanks Justine for making it a pleasurable experience- great job and I would most definitely recommend it!
Great program. Well organised presentation. Maggie is an awesome facilitator.
Renee was informed, engaging and a great facilitator. Would definitely attend more of her courses.
Lynne was clear, dynamic, well-organised and knowledgeable. Very well organised and presented workshop that brought the team together for shared learning opportunities and packed with lots of practical tips.
Fantastic training, so many tips that I can apply in my current role. Zoom was fantastic and easy to use.
Justine was great I found her super engaging. She provided really good examples of ways to implement what we are learning in the workshop which I thought was of huge value.
I really enjoyed the 90 min sessions - made it easier to focus knowing we only have a short time. I really thought it worked well, I loved the breakout rooms. It made it feel just like a normal in-house session.
This is a fantastic course for anyone looking to improve their writing skills. Examples were relatable and highlighted areas for improvement. Lynne is enthusiastic and full of knowledge. A great course – never a dull moment!
I thoroughly enjoyed the session. It was well presented and all the information can be applied to my role. I am looking forward to managing my time when I return to work.
Terry was funny, easy going and experienced facilitator. Great paced course. Tailored the course so it was extremely relevant to the group. Excellent!
A great program – Lynne was friendly, knowledgeable and kept us in control. A fantastic program for those who need guidance in time management.
Mark was amazing. I believe everyone in my team should do it. Informative – learnt a lot. Loved every minute. Would definitely recommend it.
The course facilitator was incredibly responsive and helped me impact change in my style with my team.
Thank you very much for a fantastic and very interactive 2-day course! I feel I have gained valuable knowledge and great feedback from the facilitator and the group. I will be able to put in place many of the strategies/advice/examples I experienced over the 2 days. Mechelle has a great knowledge base, friendly and very engaging. Gave everyone in the group an opportunity to be involved.
Outstanding! Embodied everything taught. Very agile, responsive, listening actively and very warm/likeable. Content was vitally important and worthy of our time – even though it seems obvious at first. Thank you Justine for this extremely useful session. I learned so much that I can use straightaway, and I’m looking forward to applying it in my next workshop!
Mark was a very engaging and open facilitator. He made the day fun with great anecdotes and visual aids. Taught simple but effective strategies to get the most out of both professional and personal life.
A fun snapshot of all those important sales skills that sales people need to be successful and make an impact on their clients.
Very engaging. Great activities. Lynne was very knowledgeable, direct and honest about how to tackle conversations.
Maggie is fabulous! One of the best facilitators I have seen. Engaging, thoughtful and approachable with a strong knowledge of the subject matter.
Mark was funny and clear. He had excellent suggestions and used real life stories to relate to us. I really enjoyed the session.
Great facilitator – really honest and vibrant and worked the room really well so everyone participated and got involved.
Dana was a pleasure to listen to. She communicated the content of the workshop brilliantly and got us involved in discussion. She facilitated this workshop confidently and kept us engaged.
Lynne is a great presenter and very engaging with everyone. Lots of tips Lynne showed us when writing emails I would have never picked up prior to the session.
Justine was very engaging and was able to have open discussions. I enjoyed the small group size and was really able to participate and be heard.
Justine was engaging and the take-away handouts will be useful. This training was also very informative and eye opening. I have learnt a lot about how to listen and respond to clients.
Maggie was fantastic, knowledgeable, informed and equipped with examples and research.
Fantastic course. Graham has an excellent manner of speaking and getting important points across 10/10.
This course has made me reassess my management skills and style and provide a structure to improve and develop my skills. Justine was very professional, excellent communicator and structured the content in a meaningful and logistic format. Good balance of theory and practice.
The course was very informative and interesting. I have taken lots of new tips and skills that I will use moving forward. I learnt how to engage the group more and tips to improve my delivery.
Lynne is an accomplished presenter who retains people's attention by keeping things active. I love writing, believe I'm above average, and was happy to pick up a few tips to improve further.
Lynne is wonderful. She made the training fun and interactive. I could easily do days of this! Lynne is excellent, knowledgeable, interactive and inclusive. We learnt things I thought I was doing right for some years that I can now rectify.
All examples were highly relevant and focused at our industry – Renee’s knowledge of the industry and company really helped. You may think you know everything required for your role – this course will identify areas you never knew.
The program was presented really well by Lynne. She helped us with our time management. Lynne did an excellent job teaching us and I would love to see her again.
Mechelle has been an absolutely amazing and engaging facilitator. She inspires me to come back for more learning. Course conducted really well and precise. Good course material too! Very beneficial as it is going to help me with my future role.
Very beneficial workshop – has helped me feel more comfortable about giving “feedback”.
Great hands on knowledge which Robin used as examples for explanations. His knowledge came from experience, not a text book. It was great that the program was not set in concrete and could be structured around the participant’s needs.
Renee was brilliant, well qualified and wide experience.
Renee is great: great awareness of the groups knowledge/energy level. Kept everyone interested and ensured we got a lot out of the course.
I liked all the scientific aspects of the course and the practical assessments. It was really easy to understand and the content was clear. I found the reading and the running of each segment very useful. My awareness and understanding of Emotional Intelligence has helped me to understand a lot more about human behaviour and why we do what we do.
Mark’s teaching was very clear, understandable and very practical which made it easier for me to learn. Mark provided tools and educational information I had not experienced before. Whilst I use some of the techniques unconsciously it is good to understand the theory behind these.
People skills are very important in my position and this has helped greatly. Very thorough and skillful. Gave great examples that I could relate to. Made sense the way the day was organised. Very beneficial, took a lot out of it. Highly recommended.
Justine is great! I really learnt a lot that will be really helpful – especially being new to a leadership role. Really engaging especially for a zoom meeting! Was great to still go into the breakout rooms and practice with others.
I completed this course 3 years ago and chose to do the course with Peter again to refresh. I find his style very informative and delivered with a sense of humour. I would recommend this course.
Excellent communicator. Renee’s style of delivery is what made the course interesting.
Cherry was outstanding. Assisted in talking through issues and providing examples of different ways to achieve a result. Cherry was awesome. Have already used some of her examples, and tips already especially with holding difficult conversations. The role plays were also extremely good. The workshop was well run, the information was relevant, and Cherry was awesome. Everything discussed was useful and I will be using everything Cherry took me through.
Paul was an excellent facilitator. Very engaging and good at keeping us on track.
Some of the best training I have ever attended. Justine gave me a fresh perspective and skills that I can use every day at work!
Robin is highly approachable and engaging in his presentation style and he presented his information clearly. This was a great opportunity to not only reinforce my existing knowledge but to enhance my skill set to be better equipped to tackle the project management required in my role.
David is a very good trainer. Program was very informative and extremely interesting. David has an extreme amount of knowledge – will look into further courses with him. Thank you.
I am always happy to refer your business! You guys are awesome.
Not only was it a fun 2 days, but I learnt some powerful tools that I will certainly use in the future to enable me to me a more "focussed & fun" trainer. I would also highly recommend this course to anyone planning to "tread the carpet" in front of audiences, or to further their "quiver of tools" moving forward. Thanks to Lynne - the two days were one of the best "work days" that I have had, thank you.
Rose was full of knowledge, additional reading & websites. The course was enjoyable and met my expectations on both day.
Lynne is clear, concise and great communicator. Excellent at transferring knowledge. Provides feedback without causing embarrassment. Excellent training. Worth a full day out of the office due to the outcomes. Practical and results orientated.
Better tools for developing skills for interview processes. Recognise and respect employee’s rights more thoroughly. Very thankful to Jill. Happy with the entire presentation.
Graham provided me with a toolbox of techniques to resolve and handle complex situations with customers. Interactive, not just a lecture, real life examples. Graham has a great personality and very engaging, keep up the good work Graham.
Suzanne has excellent examples on every part of the course, as well as strongly encouraging us to participate. Great, active facilitator that engaged the group for the entire day.
Graham is an excellent trainer who clearly enjoys what he does. Thanks for the day.
Fantastic session facilitated by a very skilled and knowledgeable facilitator. The content of the course was exactly what was required. Amazing process and workshop. Skills gained will assist the team moving forward and from strength to strength.
Always top quality facilitators. Paddy was fantastic and challenged us to think outside our comfort zone.
Jill was a fantastic facilitator and explained all facets in great detail. Program had some great videos and reference material.
Suzanne was extremely well received by our group who gave her an average score of 4.5 out of 5. The group loved her sense of humour and her use of personal stories to demonstrate a point. We would have no hesitation in recommending Suzanne to other organisations. She fitted our brief perfectly.
Anita has a wealth of expert knowledge and an incredible ability to map every example thrown at her, back to best practice project management. Thank you.
The training was very informative and engaging. Zoom was also an effective platform for remote training.
Mechelle was great and kept us engaged over the two days. The course info was relevant and something I could use each day at work. Good to have a booklet to refer to in the future. Really engaging and relevant to me. Included delegation which everyone wanted to improve.
This was awesome & really useful. I loved it online & liked the breakout rooms.
Matthew was relatable, engaging and delivered great examples and content while providing skills that can be taken away and used moving forward. This program was engaging, Matthew was fantastic and engaging. Highly recommended.
A great educational experience. It is going to help with future interactions with difficult customers. Great knowledge and presentation. Good to have been given book titles for further research.
Allan was great, very personal in his approach, listened and had a good talk to listen ratio. Allan has great ideas, knows how to relate to people to ensure they will have confidence leaving the program. The program reinforced the skills I have and techniques I currently use. Allan provided extra ideas that I can now use.
A wonderful course delivered with a unique presentation style that kept me engaged throughout the day – all with only two powerpoint slides! I like the ability to take notes in course book and retain for future reference. How wonderful not to have course delivered by powerpoint – I think this greatly improves focus and knowledge retention.
This course is such an interesting one. The facilitator was engaging, knowledgeable, energetic, fun and motivating. I love the way it was delivered in a very interactive was with great examples and materials.
Fantastic! Really helpful and useful techniques. Justine is very engaging and I would recommend the course to others – very helpful. The course was straight forward with helpful strategies I’m able to use in developing my skills of staff management. I am feeling much more confident after completing this session.
Lynne knows her stuff and can work a crowd! Lynne has a way of making writing fun and interesting. Great critiques and insight into writing styles.
I was engaged throughout the whole course. I’m leaving the day feeling more confident in my abilities and with the tools to help me build the areas I’m not so confident in. Paul is fantastic. Enjoyed how he coaches you through situations.
A significant period of change in our organisation resulted in the identification of a broad range of training requirements. We contacted ICML who meet our immediate needs, but have also continued to work with us to further develop our employees. Training has been delivered at our business site, tailored to our objectives, with a personalised and practical focus. I don’t think I have ever received such positive and strong feedback from participants on the courses we have held – even our CE has heard the ‘buzz’ about the recent session, Advanced Business Writing, and the Executive team are participating in a further session. I would recommend ICML for any customised training to help your employees learn practical tips and reach their potential!!
A great job. Will recommend this workshop for the other two centres. Rob customised the program to the needs of the group. Rob was excellent, read the group, excellent pace and people were engaged.
Suzanne grew on me! I was a bit wary at first but she knew her stuff – and challenged me/the group. Loved the honest, forthright, challenging approach. Quite confronting at times. I’ve done influencing training before but it wasn’t so thought provoking!
Paul was very articulate and knows his stuff. Comprehensive, practical and useful.
It was truly a great and inspirational training. Techniques to change mindset and power it gives on day-to-day life is great. Thank you.
Shaun was informative, useful and fun. I found being able to categorise actions, strategies and behaviours most useful.
I’ve attended three workshops on Influencing (at old organisation, all over the world); I found this the most helpful. None of my earlier Influencing training have realised the importance of conversations in professional/private life. This has allowed me to be a better professional/person. Thank you.
Justine was very engaging and relevant. Great program with a friendly and understanding leader.
The facilitator was engaging and sensitive to the audience. She was energetic and thorough. This course has given me insight into how to understand what makes some leaders tick. I have definitely become aware of myself and my potential to grow in influence.
I found this seminar very helpful and interesting and think every workplace should have one.
We have been utilising Lynne’s skills over the years. Lynne is our ‘go-to’ person for writing, editing, writing for government courses every 2-3 years. We will continue to do so.
We had way too much fun! Such a safe environment for a tricky topic.
A great overview of the project management environment coupled with lots of useful tools for projects big and small. I’ll definitely be implementing these in my work day.
Great course! Lynne was a charismatic facilitator and great teacher. Great, interactive and well balanced between activities and learning. Great learning tools. Looking forward to reflecting and implementing the key points.
I have come out of this with a whole new set of things to implement and incorporate that I see high value in. Renee’s energy and enthusiasm creates a fun and focussed environment during what I think is in intensive learning environment. Thank you.
Mechelle was very resourceful, very knowledgeable and very inspiring to improving customer experience. Great tools and suggestions to take back to work area. I love how Mechelle puts important aspects of value to customer service experience.
A hands-on, no-nonsense course that enabled all participants – government, corporate, non-profit – gain practical skills to hone emotional intelligence. I’ve walked away with brain brimming.
Peter has good knowledge and shared a lot of information. Great information and ideas on how to focus more, multi task and reduce stress.
Mark is an excellent presenter, gave good examples and managed to keep everyone engaged throughout the training sessions. Was great to be able to do face to face training (via Zoom) even though we are so restricted by Covid at present.
Martin was great, very concise, knowledgeable and experienced. Really good scenarios and perspectives. Friendly, open and engaging. Thanks Martin! Great session!
Justine is fantastic!! She gives comprehensive learning tools but still makes them fun and interesting. I intend to apply everything!! This was a very useful session which I can’t wait to use.
Maggie has a good relaxed style and gave relevant examples. Really good to get different ideas about how to manage staff and provide feedback.
Fantastic session, thanks so much Paul!
Lynne is wonderful. Very knowledgeable and easy to listen to. Lynne has a high level of knowledge and is a clear communicator. Fun!
This course has given me more confidence when negotiating and dealing with my clients to ask questions and push them a little more than before. I find Matthew very engaging and explains things in an easy to understand way.
On behalf of the Sales Team and William Adams I would like to thank ICML for your participation in our preparation sessions, willingness to be flexible to suit our demands and ability to provide the perfect facilitator (Robert) for the audience and subject at hand. I have had nothing but glowing reports on the way the session was managed along with information and advice that was communicated in a way so it resonated with the wide variety of attendees with experience levels ranging from one to over twenty years. ICML has managed to fulfil our requirements regardless of the challenges our specific content and logistic requirements have thrown your way. We would certainly recommend your company to others looking to train their workforce.
I am going out with a wealth of knowledge from this workshop.
Lynne is an excellent coach who knows the subject extremely well and ran the course in an interactive and very enjoyable manner.
David really helped me achieve more direction and motivation about my role. The program added value to my role as a trainer and challenged existing perspectives on training. I found everything useful particularly engagement over content.
We have had an ongoing relationship with ICML for over four years at Wyndham City Council. Peter Munnik and his team of experienced, engaging and knowledgeable facilitators make my job very easy as they have proven time and again to be flexible and only too willing to accommodate our needs every time they deliver programs at our workplace. Their programs are always well received by our staff and I wouldn’t hesitate to call them with future needs.
Renee is an extremely good training facilitator, very skilled coach. Fantastic! So much information to take away. Very well covered in one day.
Loved the session. I’ve got a lot to look forward to with the learning that I got out of this session. The breakout rooms were great for interactive communications.
Renee was superb. I would highly recommend this course. Renee is a fantastic trainer and presented information in an easily manageable and understandable format.
The course gave me a good understanding of how to manage a project from start to finish. I have not taken part in project management but this course gave me the confidence to want to start managing projects. Robin was an excellent facilitator – dynamic + knowledgeable.
This workshop was insightful, informative and entirely practical. The methods I learnt today will absolutely help my approach to give and receive feedback.
Graham was a very knowledgeable and very engaging the whole day. I was really impressed with his delivery and enthusiasm of the material. Thank you for a great day of training! I really appreciate the initial phone call as it helped get an understanding of the business.
Great session. Very practical. Lots of real life relatable examples. Highly recommend the presenter - Mark. Only 10-15 in the room and the intimate workshop worked well.
I found the course very informative and look forward to applying all I learnt to my writing.
The training has lots of interesting examples. It is easy to absorb the information. The information and notes are great and easy to absorb. I have learned techniques of dealing with difficult customers. It will help me provide better customer service to clients.
Excellent. Very credible as Naomi has past experience as a lender/leader/coach. Great rapport building with the class. I loved the content and found the course to be very beneficial to our current roles.
Open forum discussions were extremely useful and productive. Great to be able to take written information away to refer to. I would highly recommend the course to people needing the assurance that what they are doing is on the right track. That the course will add confidence, understanding and a fresh way of approach.
I would highly recommend this course to other potential leaders. This course content is relevant and eye opening and the facilitator is very informed, experienced and hands on. My company’s money has been well spent!
Excellent day of learning and fun. The tools are practical and realistic. Matthew was knowledgeable, charismatic, energetic and inclusive.
The program was very interesting and had lots of fun. David was a great facilitator. He helped me how to get into the other person’s brain.
Great balance of theory and practical application to improving my business writing skills.
Justine is clearly passionate about Presenting – this combined with her knowledge made the course infectious.
The course was insightful and will provide many useful techniques to assist with coaching my team.
Excellent content which demonstrated the techniques and principles throughout the course itself. The structure to building training sessions is something that I lacked. Having the framework will allow me to be concise in the message or outcome I am trying to project and achieve. Presented in a simple yet effective manner. Essential to everyone and anyone looking to lead people.
Mechelle is the best facilitator I have had. So committed and engaging. A talented facilitator. Thanks! I learned many skills and had opportunity to practise in a safe space.
Great program and facilitator. David was entertaining, engaging and challenging – learned a huge amount from David over the last two days.
A really enjoyable and practical course with a presenter who builds instant rapport. Renee gave us practical and relevant examples that can be applied in my everyday work situation. The models were well explained and easy to use.
I honestly got a lot out of the training. The training was insightful and informative. Suzanne’s approach was really entertaining. I intend to apply all that was discussed and shared during this workshop but I will try to apply how to deal with different personality types in the workplace.
Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!
It was a great course and the facilitator was excellent. I thoroughly enjoyed this session and plan to encourage my team members to register - very valuable use of information shared.
Rose was excellent! She has a lovely style is pleasant and great humour. She is very knowledgeable. Thank you Rose.
Mechelle is an excellent facilitator. Helped me to identify my leadership style and the DiSC model to help team and myself to understand and get results. Enjoyed the examples and videos.
Mark was excellent! He spoke well, was engaging, used great examples, applied the theories and I loved the mix of different methods eg. group activities, videos, role plays etc. The workbook and handouts were excellent and useful. Enjoyed learning a theory but also knowing strategies to use when something wasn’t working. Videos and team activities were excellent.
This was the best training session I have attended at RMIT. Suzanne was absolutely amazing and the content was very insightful, but practical. Would highly recommend it.
Great overall! Great use of my time. Highly recommended. Content wise the workshop was great.
Suzanne tackled a broad and potentially confusing brief with great skill – thanks.
Very good facilitator. Peter had a warm and inviting manner and was very inclusive of all participants.
Renee was a great facilitator and the content was new and very useful. I can implement these models in day to day operations. Renee has a great ability to breakdown complex models with common examples.
This was the most practical training I have received. This session has taught me things I will take away and utilise for a long time. Mark was extremely engaging.
I gained valuable information on audience, structure writing and the correct use of grammar and punctuation
Would recommend for any potential leaders! Great structure, provided clarity of what I’m in for.
Peter was a great facilitator with fun material to learn. Interactive learning and engaging environment.
A fantastic trainer and great session. I can’t wait for Lynne’s next course!
Mechelle managed the group and different experience/goals really well. A great course to strengthen my skills and find some blind spots.
Brilliant workshop. Wish I attended years ago. Will assist in everything I do in the office. Thank you.
The workshop booklet & quick reference guide for this workshop have been extremely useful in follow up and integration of workshop.
Excellent workshop. Really relevant and engaging – one of the best I have been to while working at Victorian Ombudsman.
Suzanne was interactive and connected well with the group. The course material to take home will help keep the material fresh. It was fantastic!
I have a diploma in management and wasn’t sure if this course would be worth participating in. I was extremely happy to find the course beneficial. Renee’s coaching and commitment to making sure everyone in the course understood the concepts was fantastic.
Mark is an excellent facilitator, one of the best sessions I’ve completed.
I really enjoyed this course and feel as though I have gained some useful techniques I can implement into my development and the overall business development where I work. I would highly recommend.
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