Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
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All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
Thanks again for organising this. We are all pretty slammed for time this week but at a minimum I wanted ICML to know that Simon's approach and style landed really well and we all left the session feeling better equipped. Definitely 10 and excellent on your attached scale. We will be in touch with more feedback where possible.
Very interactive – hands on which is what I loved. Not at all text book.
I enjoyed the workshop and was very impressed at how content was geared to our industry. It was obvious that Monique spent some time to ensure our experience was relevant to our industry.
Shaun was informative, useful and fun. I found being able to categorise actions, strategies and behaviours most useful.
The course facilitator was incredibly responsive and helped me impact change in my style with my team.
A fun snapshot of all those important sales skills that sales people need to be successful and make an impact on their clients.
A great combination of basic writing principles with application options and examples.
It was truly a great and inspirational training. Techniques to change mindset and power it gives on day-to-day life is great. Thank you.
Paddy was very informative and friendly with an open dialogue. I can now identify my purpose in my role which has given a clear view of how to identify important tasks. Paddy was very helpful in explaining. Great session. I would recommend it to others.
I found Renee knowledgeable on subjects covered to be of an extremely high level and this kept me engaged throughout the duration of the course.
Facilitator, program, workshop – all good. I am definitely more confident of the techniques that I have learned here can be applied in my daily tasks.
Justine was excellent – very engaging and also entertaining! Good mix of visuals, activities and “teaching”.
A great session by Mark that debunked some myths and gave some great tools. It was engaging, interesting and full of learning.
Really enjoyed this course, found it to be very timely now that I am stepping into a role as a leader, I appreciate the company investing in my development. The course was a lot of fun. Maggie was warm and genuine in her delivery style. The course helped me to identify ways to deal with current situations with the team and has given me confidence to deliver. Would recommend to colleagues in the business as I thing it is always good to have a refresher.
The program has given me some helpful tools on how to diffuse and how to handle objections. Ralph was very informative and helpful. The session was relevant to our roles and the lesson can be used in daily interactions. I intend to call out aggressive behaviour or situations that are not entirely on topic or professional.
This workshop was really valuable. It provided me with insights into how to deal with difficult conversations and best practice. Erin was energetic and kept the content moving along.
We have been utilising Lynne’s skills over the years. Lynne is our ‘go-to’ person for writing, editing, writing for government courses every 2-3 years. We will continue to do so.
The program is very useful and Jill has an excellent knowledge and experience based on how organised and the way she deals with the questions from the participants.
I liked all the scientific aspects of the course and the practical assessments. It was really easy to understand and the content was clear. I found the reading and the running of each segment very useful. My awareness and understanding of Emotional Intelligence has helped me to understand a lot more about human behaviour and why we do what we do.
I feel enlightened after learning a lot of new skills and strategies to implement in the workplace. Having a range of activities engaged me the most. Overall I’ve taken a lot of new info and skills onboard.
Graham knows what he’s on about. Gave me confidence in speaking.
Very thorough workshop. Robin was very good and knows his stuff. Robin really knew what he was talking about and was very engaging and confident in delivering the content of the course.
Mechelle is very experienced and skilled. Managed session and engaged participants with varied goals from very different backgrounds and industries.
I really enjoyed the course materials and Paul’s delivery. Paul has been an awesome facilitator and very engaging in his delivery. It made me reflect on my interaction in the workplace and how I can improve certain areas for more effective communication.
Peter has been excellent keeping the audience attention throughout the whole session. Gained several concepts both theoretical and practical. Provided a lot of practical tools.
It was our absolute pleasure to recently have ICML deliver the Writing Powerful Emails course at our premises. The facilitator, Lynne, was both an informative and engaging presenter and held our interest through the half day session, with even a few laughs along the way. Already what I have learned is proving valuable in my work and will make a difference to the professionalism of my team. Thank you to the ICML team for making the process of organising the course easy and everything went without glitch. Highly recommend this course for even those who consider themselves competent email writers. We never stop learning.
Graham was masterful in leading our team through this vital learning experience of Customer Service Excellence – Thank you!! Graham demonstrated a high degree of skill and subject knowledge in facilitating the course today.
ICML provided us with fantastic and responsive information. The course gave me the ability to recognise what my emotions are telling me. Rose was terrific. She was knowledgeable and very interactive. She made the session fun and applied examples to real life situations.
Fantastic program - very rarely do we host training that participants want to extend or wish lasted longer, but that's the response this writing, presenting and communicating with influence course received.
I am always happy to refer your business! You guys are awesome.
Mark was informative, interactive, great sense of humour and happy to answer questions. Great!
Naomi was knowledgeable. Used good scenarios, very easy to put into practice. Great session.
Renee was informed, engaging and a great facilitator. Would definitely attend more of her courses.
The sessions were invaluable. Really easy to follow, engaging, I learned a lot. The perfect amount of conversation and collaboration. I'd recommend to everybody. I thought it was run really well. I appreciated that the need for extra breaks was factored in, so it never felt too tiring or overwhelming.
This was the best training session I have attended at RMIT. Suzanne was absolutely amazing and the content was very insightful, but practical. Would highly recommend it.
Great knowledge by facilitator, kept the course interesting by mixing up the pace with activities. As soon as I finished the course I came back to my desk and started writing lists of my tasks – it has definitely inspired me to rethink the work that I am doing in a day and how I can fit more in. I would definitely recommend the course – even though I thought I was ok at time management, the course helps you better understand how you can make better use of your time.
Rose is very knowledgeable and a professional trainer. Skills provided from training were specific and relevant. These are skills that every HR Manager needs to have.
A great overview of the project management environment coupled with lots of useful tools for projects big and small. I’ll definitely be implementing these in my work day.
Dana was a pleasure to listen to. She communicated the content of the workshop brilliantly and got us involved in discussion. She facilitated this workshop confidently and kept us engaged.
Justine is great, she is positive & engaging and she has provided us with valuable tips and taught us a lot about presenting with impact. I would recommend this course to my colleagues, this is a great course. Thanks very much, for fantastic course, Justine.
Rob was vibrant, engaging, mixed up activities and kept us involved. Excellent program, relevant information and a skilled presenter.
Mechelle was excellent! She made the course fun and was really engaging - she built a great rapport with our group. Skills we learnt were extremely practical and we could all relate to the content. I now have plan I can put into place. I also liked that it was clear and we could all relate to the content. I really loved the course and I hope to apply the learnings in my career.
Paul was very engaging and insightful. Very knowledgeable and teaching techniques were interactive. I’ve learnt a lot of different skills and techniques through this course that I feel I will be able to utilise in my day to day role. I felt engaged throughout the whole session.
Terry was funny, easy going and experienced facilitator. Great paced course. Tailored the course so it was extremely relevant to the group. Excellent!
I really enjoyed Suzanne's style and presentation. Stories that were real based on Suzanne’s experience and the other participants and being able to analyse those stories and refine feedback.
Excellent delivery. Lynne is engaging and very knowledgeable. I now have a much better understanding of how business writing is different to other forms eg. academic.
This training company consistently produces great sessions and I really enjoy them!
A fantastic trainer and great session. I can’t wait for Lynne’s next course!
Lynne was engaging and didn’t skip a beat. Fantastic facilitator and obvious expert knowledge. Great framework provided.
Suzanne is an expert in the content and ability to deliver. I enjoyed developing greater understanding of my weakness and areas I need to be aware of. Adult, Parent and Child responses – I will be using this in supervision to engage and develop staff.
Simon is so inspiring. Very engaging and memorable workshop from beginning to end. I’m certainly going away with a lot more confidence and the tools I need to improve.
Renee is very friendly and very knowledgeable – very responsive to the group’s needs. There are some really great tools that I can incorporate into my day to life – both work and home.
Lynne was great – delivered really well and kept it interesting. I learned skills and tips that will really easy to apply to my writing.
The training has lots of interesting examples. It is easy to absorb the information. The information and notes are great and easy to absorb. I have learned techniques of dealing with difficult customers. It will help me provide better customer service to clients.
Great course which gives you tools you can implement straight away
I’ve attended three workshops on Influencing (at old organisation, all over the world); I found this the most helpful. None of my earlier Influencing training have realised the importance of conversations in professional/private life. This has allowed me to be a better professional/person. Thank you.
I thought Justine was fantastic and the zoom set up great... never really used zoom but it was made easy for someone who is not particularly tech savvy! I really enjoyed it and thanks Justine for making it a pleasurable experience- great job and I would most definitely recommend it!
Lynne is really experienced, charming and has a great knowledge. Super recommended, fun to do!! Great learning.
Connected lots of dots for me. Phil was an excellent facilitator who was extremely knowledgeable and experienced. I learnt a lot. The theory and then practical tools to implement the theory was priceless.
Mark’s teaching was very clear, understandable and very practical which made it easier for me to learn. Mark provided tools and educational information I had not experienced before. Whilst I use some of the techniques unconsciously it is good to understand the theory behind these.
We have used ICML for various training courses now, which were well received by all attendees and had positive impact on the way we do things. We like the fact that ICML engage with the business and get participants to answer questions before the course so that that it will be relevant to us when we attend, and the ease and flexibility of arranging the program. We will definitely use ICML again.
Lynne was an engaging and energetic presenter who addressed the subject matter succinctly and effectively. Lynne has a very persuasive way of engaging her audience and challenging them in a positive way to reflect on their work. Great platform for me to engage with colleagues further on this important topic.
Great tips to help with current job. Tailored well to needs of the group. Feel more aware about how projects run start to finish.
Very good facilitation. The trainer quickly built a rapport, held interest and responded well to questions - great!
Kate is an experienced trainer who uses simple and understandable examples from which you can learn a lot.
Renee is great: great awareness of the groups knowledge/energy level. Kept everyone interested and ensured we got a lot out of the course.
Very relatable excellent program. Refreshing to get a scope of further techniques, approaches and advice. Grand outlook on how diverse selling can be and techniques to different customers, needs and outlooks.
Very informative & eye opening. Came away with a lot to work on. Excellent presenter.
Simon really listened and paid attention to each of our individual strengths and areas we needed to work on and gave us all helpful constructive feedback. I look forward to implementing new ways to connect with my partners. Interactive - works well in an online format split into 2 sessions. Thank you so much for your mentorship over the last 2 sessions - found the content super helpful and the tools that we can further develop to our presenting skills.
Maggie is an enjoyable and experienced facilitator who brings the best out of the participant. This is an exceptional course that really pushes you outside your comfort zone.
Practical information which was easy to relate to. By using personal experiences, I found it easy to communicate with Suzanne.
Thanks Robin for a very informative and practical day. I will definitely implement some of the learnings in my current project. Lots of great, practical tools and information.
Peter was an engaging trainer. Best training day I have ever had! The training day with Peter was insightful and enjoyable. This course and day exceeded my expectations – I can’t recommend this enough!
I’m really enjoying breaking out into smaller rooms to discuss scenarios and questions with different people. It makes the session very worthwhile and you feel less awkward contributing in the big group too. I’ve also taken some great things away to focus on for myself and activities to do with my team. Really enjoyed the session and learnt heaps!
Excellent course – objectives, aims and very relevant content. Suzanne is great, brilliant delivery, enthusiastic, the personal anecdotes make for a good connection with the group – a perfect balance of fun and professional knowledge.
Thank you for a great session. Very thorough (able to meet Jill beforehand), simple process, excellent customer service.
Loved Mark’s styles of teaching. Very fun, informative and knowledgeable. Loved the program. Would definitely recommend to anyone in a consulting/management position. Very beneficial. Got to learn tips and tricks on how to handle tough situations.
This course has made me reassess my management skills and style and provide a structure to improve and develop my skills. Justine was very professional, excellent communicator and structured the content in a meaningful and logistic format. Good balance of theory and practice.
Fantastic day – time well spent! Good balance of content/activities; good engagement; good focus on pragmatic changes we can make. Took away a few key tips and tricks which I can immediately integrate into the way I do things.
Peter is excellent. Facilitator tailored this training perfectly to our work. Strongly recommend this to anyone.
The program covered information, skills and competencies that are very relevant to me professionally. Rob was excellent. Engaging. Knowledgeable. Likeable. Adaptable. He’s an engaging coach and trainer. I’m very grateful to have had this experience.
I thought Renee delivered the course in an enlightening way. I felt that the group were engaged throughout the course which allowed ease participation. A great course which has given me skills in areas which I lacked.
Loved the session. I’ve got a lot to look forward to with the learning that I got out of this session. The breakout rooms were great for interactive communications.
Maggie was great and engaging.
Excellent balance between technology and people’s varying skills and familiarity. It was all over too soon!! I would absolutely have Steve back for other training or this training again. I could imagine this would have been fantastic training to do with management teams to help build rapport between colleagues and how to trouble shoot common and familiar communication pitfalls. Very useful for both work and personal relationships.
Thank you for an informative and interesting day that was really insightful. Justine was great, really energetic and engaging and it was enjoyable to participate.
The course content, Renee and the day as a whole was exactly what I wanted & needed. Would definitely recommend it.
This course has made me reassess my management skills and style and provide a structure to improve and develop my skills. Justine was very professional, excellent communicator and structured the content in a meaningful and logistic format. Good balance of theory and practice.
Jill is a great presenter. Really enjoyed the session. Good course materials and good group participation.
Jill was knowledgeable, presented well and kept the session flowing and interesting. I would recommend this to others.
Lynne’s session was excellent and I would highly recommend it to others. The program was well-delivered and engaging - could have easily become a very dry subject in someone else's hands.
Renee was really great! Very informative, really relevant material. Was sad to finish the course.
Lynne was a fantastic facilitator who delivered a great program. It was an engaging and interesting use of examples to illustrate some of the issues within the organisation.
The course was really good. Mark was well experienced and happy to provide as much information as he could. I was happy with the content of the course.
Mechelle was great! Very personalised. Loved the small group and help. I have just completed CPA – Global Strategy & Leadership. This course (ICML) was great hands on work to supplement the knowledge.
Excellent – delivered content with ease, kept us captivated and threw in some humour for giggles – thoroughly enjoyed the course. I’ve been taught new skills to adapt my management style. Mark’s content was exceptional and kept us enthralled and he’s a funny guy too.
David really helped me achieve more direction and motivation about my role. The program added value to my role as a trainer and challenged existing perspectives on training. I found everything useful particularly engagement over content.
I found the course timely, informative and completely relative. All facets discussed and covered were beneficial and Renee was fantastic. Thank you!
Suzanne‘s delivery and ability to take us on a journey was fantastic – she has the ability to engage at the most appropriate level and get everyone on a common level and point of view.
Mark was funny and clear. He had excellent suggestions and used real life stories to relate to us. I really enjoyed the session.
Graham delivered a program that met our needs perfectly. The delivery was superb – a great balance of instruction, example and group interaction. Great ideas that we can take away and start applying immediately. Very engaging.
I personally found the workshop very interesting and through it I gained insight to my own feelings and behaviours and also those of my colleagues. I feel like I now have a better understanding of myself and my team mates and think this will be very beneficial in building a close, strong knit team. I enjoyed the work shop and thought the virtual format was good.
Suzanne has excellent examples on every part of the course, as well as strongly encouraging us to participate. Great, active facilitator that engaged the group for the entire day.
The course really took it to another level and has 100% addressed what I wanted to get out of this course. The facilitator was excellent and really worked to build a friendly, encouraging and constructive environment.
The programme was excellent, content was personalised and allowed opportunity to edit our own work. Lynne tailored the programme, kept it engaging and taught us a lot.
Anita brings a great deal of knowledge and passion to the course. Lots of great useful information and suggested actions. Very useful.
Ralph was a fantastic facilitator. Thank you!! Excellent program. Ralph was able to tie people’s comments back to relevant content. He provokes a lot of insightful discussion.
I’ve done several presentation courses but this one was the best! Very knowledgeable and effective trainer, great takeaway practical take away points.
The program provided tools to deal with relationships within the office, how we can achieve standards. Lynne didn’t drop a beat the whole time: engagement was excellent.
Steve was awesome. Best presenter I have heard from in 30 years of training and education. 10/10. Fantastically presented by Steve. Have done DiSC three time previously but never as engaging as this.
Lynne’s workshops are always fantastic – was so pleased to see her at the front of the room when I walked in! Walked out of the session feeling like I had learnt a lot and had fun doing it. Lynne is so friendly, positive and engaging. Lynne really wants us to learn and succeed.
An excellent presentation and very thought provoking. You can become very isolated when working from home and you do lose an element of human interaction. I got a lot out of the workshop. Thank you. The live workshops are a great idea.
Justine was very engaging and was able to have open discussions. I enjoyed the small group size and was really able to participate and be heard.
Mechelle was engaging and had a sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
Monique was very personable and related to all in the group. Great program. My team found it very beneficial and felt they could apply it to the workplace. The program was very relevant, interesting and achievable.
The course gave me a good understanding of how to manage a project from start to finish. I have not taken part in project management but this course gave me the confidence to want to start managing projects. Robin was an excellent facilitator – dynamic + knowledgeable.
Rose was full of knowledge, additional reading & websites. The course was enjoyable and met my expectations on both day.
Renee!! She was fabulous, brilliant with her training. Loved every bit of the training, which added so much value altogether.
Phil was an excellent and knowledgeable facilitator. The course and facilitator were excellent. A great course which invigorated my knowledge of and approaches to leadership.
Peter was a great facilitator with fun material to learn. Interactive learning and engaging environment.
Paddy was very knowledgeable, experienced and practical. Very engaging, helpful, experienced, practical, funny and informative. Paddy was creative and used different training techniques (eg.whiteboard, butchers paper, TED video example, role playing). He was fantastic and I would recommend this course.
Rose was genuine, happy and a natural facilitator. She gave honest and meaningful feedback. The course was practical, important and tangible to many situations. There were a lot of great insights and techniques.
Thank you, Mark! Great day and very useful. Heaps of relevant and useful tips and formulas. Mark is a great facilitator – interactive, engaging and knowledgeable.
The information was topical and I can apply it to my role immediately. Great format, I liked how we could get a diverse range of people from our company into one room (Virtual) to discuss our thoughts on the topics.
Not only was it a fun 2 days, but I learnt some powerful tools that I will certainly use in the future to enable me to me a more "focussed & fun" trainer. I would also highly recommend this course to anyone planning to "tread the carpet" in front of audiences, or to further their "quiver of tools" moving forward. Thanks to Lynne - the two days were one of the best "work days" that I have had, thank you.
Would recommend for any potential leaders! Great structure, provided clarity of what I’m in for.
Brenda has an amazing ability to connect with all of us and keep us on track. Interactive, fun and relaxed workshop. The information is highly relevant to all people.
The course exceeded my expectations and left me with a lot of confidence going forward. The delivery of the material was exceptional. Renee delivered practical and real world examples making it easier to apply the knowledge gained. Great course! Renee made a challenging and daunting task seem enjoyable and less complex. I am looking forward to applying the knowledge that I have learnt today.
The training delivery was excellent and engaging. Vanessa was excellent at getting people to talk about their issues and observations,
A really enjoyable and practical course with a presenter who builds instant rapport. Renee gave us practical and relevant examples that can be applied in my everyday work situation. The models were well explained and easy to use.
The program went above and beyond my expectations – all learnings will apply to both my professional and personal life. It was practical with plenty of day-to-day situations used as examples. Great engagement and direction and Suzanne kept everyone interested. I was able to work on some of my weaknesses whilst building up my strengths to improve my management and communication style. Thank you!
Robin is highly approachable and engaging in his presentation style and he presented his information clearly. This was a great opportunity to not only reinforce my existing knowledge but to enhance my skill set to be better equipped to tackle the project management required in my role.
Justine is a fantastic and engaging facilitator! She makes what could have been a “disinteresting” topic very relevant and helpful.
Ralph is a great communicator, engaging and stuck to the time. It has been specific to my job and a lot of it has resonated with me. I will incorporate what I have learnt in my job. Great program and great facilitator. Highly recommend ICML and Ralph.
Great workshop; well-paced with clear and concise information. Lynne’s engaging personality meant that the workshop was lively and interactive. The workshop provides practical skills that will improve my presentation skills and confidence.
Renee is a highly engaging presenter with an easy going but authoritative style that kept everyone involved and attentive.
Renee was very professional and had excellent knowledge of the material. Renee is very insightful.
This is a fantastic course for anyone looking to improve their writing skills. Examples were relatable and highlighted areas for improvement. Lynne is enthusiastic and full of knowledge. A great course – never a dull moment!
Lordien was a fantastic presenter. Her knowledge and the way she engaged with all participants was above and beyond. The two days sales course was beneficial to me as the content was easy to follow, engaging, very in depth. Lordien was understanding and able to share her own experiences. She helped me develop my own sales techniques. I found the in depth content and group work valuable.
I enjoyed the training. Justine had me very engaged and got us to proactively take part in activities. Can’t wait to implement what I have learnt. Thank you!!
Brilliant workshop. Wish I attended years ago. Will assist in everything I do in the office. Thank you.
Sarah was professional, engaging, clear, warm. Useful session.
Graham is an excellent trainer, very authentic, personable, enthusiastic and skillful.
I cannot speak highly enough of the content, the importance in our roles, or the relevance to our team right at the moment. Application within and beyond professional roles. Very relevant and entirely appropriate delivery – the content and the facilitation itself.
I found this course to be more than informative. The information on the day and the course material was amazing. I feel more motivated to get back to work and slowly implement everything I’ve learnt. Renee was awesome. Thank you!
Rose made me feel incredibly comfortable through the entire day and coached me towards achieving my goals. She provided a lot of professional advice and has really steered me in the right direction. The interactive part of the one on one coaching was incredibly useful, it forced me out of my comfort zone and encouraged me to confidently speak up. I would recommend ICML (Rose) to anyone who I thought could do with a little help to build their professional confidence in facilitation.’
Lynne is wonderful. Very knowledgeable and easy to listen to. Lynne has a high level of knowledge and is a clear communicator. Fun!
I found Renee to be a natural charismatic facilitator with a passion for what she teaches.
The workshop gave me the skills to write more persuasively and I have a better understanding as to how I should structure my writing. ICML's organisation was excellent; I had a reminder several times about my attendance including email, text message.
Loved the real world examples of AITSL content, felt the logic of the workshop was fantastic. Online format worked really well, great interactive elements as a group and in breakout rooms.
We had way too much fun! Such a safe environment for a tricky topic.
Fantastic session facilitated by a very skilled and knowledgeable facilitator. The content of the course was exactly what was required. Amazing process and workshop. Skills gained will assist the team moving forward and from strength to strength.
Rob had great enthusiasm and knowledge. I feel more empowered to have conversations where I need to negotiate. I felt like I was OK at it before, but have learnt a lot today.
Fantastic session, thanks so much Paul!
Mark has a great presentation style. Very engaging and great use of stories and games to keep you engaged. The workshop did deliver great skills and points that I will use for my next presentation.
Loved the course Project Management Essentials. Would surely recommend it to anyone who needs it. Robin has been excellent and helped clear the doubts that arose during the course. The course gives a lot of insights into Project Management. I learnt a lot of things I can improve on.
Great introductory HR course! Jill was knowledgeable and interactive! Great structure, informative for managers/admin and alike.
Suzanne was amazing – she knew her stuff and was a dynamic presenter. I loved her humour and stories and feel like she gave me all the tools I need to be more assertive.
David was fantastic in his knowledge and delivery. He was incredibly engaging and related well to participants.
Justine was personable, professional, inclusive and concise. Really enjoyed the session. As a marketing professional you think you know everything about communication but it was great to get a refresher. Justine was a confident and caring facilitator who imparted her extensive knowledge in a bite-sized digestible format.
The course and facilitator were great, would recommend to everyone within BMW. I have gained confidence in knowing what to do, makes a difference.
Suzanne had an excellent approach and style of facilitating. I learnt extremely valuable skills that I will apply in my career. Her presentation is very engaging. I had a great overall training experience.
Another informative session that will be highly encouraged for all management to attend. It was great! Highly engaging.
Lynne was engaging and brought us out of our protective shells to access our own work constructively. Lynne was very thorough, entertaining, succinct and used relevant examples.
Great facilitator, very easy to understand and a great person to learn from. These training days have been extremely beneficial and have helped me to grow.
I would (and intend to) recommend this course. I feel better prepared in managing my team and am looking forward to making use of the skills and techniques I am now aware of.
Craig is a fantastic facilitator. He is very knowledgeable, a great presenter/speaker, he is warm and very positive. Clearly a subject matter expert. Great experience, and great to meet him. Thanks Craig!
Graham is an excellent presenter, great involvement. Provides some additional tools and viewpoints to use in day to day interactions.
Renee is an extremely high energy and positive trainer. The course was excellent with lots of participation and interaction.
Lynne is fantastic and very knowledgeable. Thank you. I would recommend all businesses to participate in this course. I really enjoyed how it was done, how we got to correct our errors and the examples related to our line of work.
The workshop was excellent, massive value out of it for everyone involved. Monique and team did an incredible job. Absolutely rapt with her work and will be recommending ICML as our preferred training organisation moving forward, so thank you!
Monique is a fantastic facilitator and it's made me rethink how I have conversations with my team members. I was engaged throughout and enjoyed the breakout rooms.
Graham is fantastic and the way it is presented is engaging and relatable – will assist with being more effective in my role than just efficient.
A significant period of change in our organisation resulted in the identification of a broad range of training requirements. We contacted ICML who meet our immediate needs, but have also continued to work with us to further develop our employees. Training has been delivered at our business site, tailored to our objectives, with a personalised and practical focus. I don’t think I have ever received such positive and strong feedback from participants on the courses we have held – even our CE has heard the ‘buzz’ about the recent session, Advanced Business Writing, and the Executive team are participating in a further session. I would recommend ICML for any customised training to help your employees learn practical tips and reach their potential!!
Matthew presented well. He gave us simple yet effective tools to apply in our every-day work life. He focused on real life examples, which I could relate to very well.
Maggie has a good relaxed style and gave relevant examples. Really good to get different ideas about how to manage staff and provide feedback.
Justine is clearly passionate about Presenting – this combined with her knowledge made the course infectious.
Renee knows her subject matter very well. Highly energised. Able to keep the topics flowing and relevant to a diverse group.
I would recommend this to all companies, being able to manage yourself and your time is extremely important. Having the tools to do so is empowering. Graham’s delivery of the course was very engaging, it made the outcome easy to deliver and inviting for people to participate.
Mechelle was very resourceful, very knowledgeable and very inspiring to improving customer experience. Great tools and suggestions to take back to work area. I love how Mechelle puts important aspects of value to customer service experience.
After courses in the past, I wasn’t sure what to expect, but it far exceeded my expectations. Renee was engaging and bright. The topics covered were concise and easy to digest. I especially enjoyed the information on networking and learning styles.
First class. Great day and relevant for the future. Mark gave a precise, informative, beneficial and entertaining presentation.
Emotional Intelligence is a wonderful program that all staff should undertake to better understand not only how their emotions can have an impact on business, but their customers and colleagues as well. Justine is really engaging and a pleasure to learn from. She spoke about emotional intelligence in an easy to digest way and she used excellent examples.
Renee is a fantastic speaker and great at conveying her message in an easily understandable way. The course exceeded expectation! Entertaining and super informative.
Justine provided excellent explanations and examples to help me understand better, especially with my limited experience of facilitation. I liked that Justine paused sometimes and asked if we observed how she was using the techniques in this facilitation. These examples were the best way to understand and memorise theory part better. Thank you Justine! It was an amazing facilitation and I learned a lot from it.
I found this seminar very helpful and interesting and think every workplace should have one.
Very practical, good to use real-life examples. Communication is important to your business, that’s why you should take this course.
Really informative and interactive. I found the live online workshop more convenient, I felt involved, I was able to absorb the information and it was a good feeling to learn as a group.
The course was very worthwhile – better than I thought it would be. Lynne made the session, thank you Lynne.
I thought this was a great session - Zoom worked well and it was similar to a classroom environment. Justine was a great facilitator with good real life examples.
Facilitator was fantastic, very knowledgeable on the topic. I learnt a lot and can apply these skills both at home and the workplace.
Peter kept the content interesting and let the group influence where the day went. Some very practical solutions to some very overwhelming problems.
Fantastic course. Graham has an excellent manner of speaking and getting important points across 10/10.
Rose was excellent! She has a lovely style is pleasant and great humour. She is very knowledgeable. Thank you Rose.
Excellent content that was really relevant to my role and my future as a leader/manager. Really interested in using the skill/will model and applying GROW and also improving and increasing coaching.
Mechelle was very engaging and informative. Fantastic course. Highly recommend it, regardless of your role or industry!
This was a really engaging and important session. Graham kept everyone engaged throughout all the content and shared some really beneficial things to think about and practice when communicating.
A new self-awareness became apparent as a result of some of the exercises. I was one of the staff who briefed the facilitator on what we wanted from this program, I have just one thing to say – Brenda nailed it!
Very good facilitator. Peter had a warm and inviting manner and was very inclusive of all participants.