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Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
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All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
The program provided a really good balance of theory with practical examples. I came away with an understanding of what the skill was and a clear demonstration on how to use it.
I was engaged throughout the whole course. I’m leaving the day feeling more confident in my abilities and with the tools to help me build the areas I’m not so confident in. Paul is fantastic. Enjoyed how he coaches you through situations.
Graham was fantastic; best facilitator in 10 years of training.
Very engaging and memorable. After training on the same topic for some time, it is great to have the tools to make it fresh and engaging. Mark established credibility through actions!
Justine is a fantastic and engaging facilitator! She makes what could have been a “disinteresting” topic very relevant and helpful.
Very beneficial workshop – has helped me feel more comfortable about giving “feedback”.
A fantastic trainer and great session. I can’t wait for Lynne’s next course!
Working for two managers, time management is very important. I feel I have come away with valuable skills. I liked that there was no PowerPoint presentation. Graham was very engaging and didn’t need a screen. Thank you for today. I appreciate it.
I found the Time Management course with ICML extremely useful with many tips that I can use in my role for a long time to come. Peter was very helpful and explained things to us in a simple and easy to understand manner.
As a project manager myself, the content was familiar but was still a good reminder of important tools and skills and provided good interaction with colleagues on the topic. John was an excellent facilitator – highly engaging and able to deliver the material in an easy format.
I would (and intend to) recommend this course. I feel better prepared in managing my team and am looking forward to making use of the skills and techniques I am now aware of.
First class. Great day and relevant for the future. Mark gave a precise, informative, beneficial and entertaining presentation.
Sarah was professional, engaging, clear, warm. Useful session.
Unbelievably helpful! I think my usual responses to conflict will be turned on their heads and I feel equipped with more understanding about how to navigate conflict!
Great workshop really enjoyed it. Thank you for this excellent training. Online training can be challenging to remain focused, did not find that an issue for this session.
I would recommend anyone to do this course. Got a lot out of the day – Peter is a great presenter.
A new self-awareness became apparent as a result of some of the exercises. I was one of the staff who briefed the facilitator on what we wanted from this program, I have just one thing to say – Brenda nailed it!
Justine is fantastic!! She gives comprehensive learning tools but still makes them fun and interesting. I intend to apply everything!! This was a very useful session which I can’t wait to use.
Michael went above and beyond to deliver a series of customer service workshops catered to our individual needs. Excellent!
Very informative session!
Mechelle is the best facilitator I have had. So committed and engaging. A talented facilitator. Thanks! I learned many skills and had opportunity to practise in a safe space.
Craig was very engaging and able to deliver the message clearly. Lots of self realisations I had not thought of – the course highlighted a lot of things for me. I found the informal discussions were very valuable, particularly when I could open up about some experiences and get advice.
Suzanne has a refreshing comical approach to ensure the participants reach their learning outcomes. Kept our interest and made it real and personal. Thank you!
Definitely feel more confident and I’m able to add content to my presentation. Graham adapts to all learning styles quite well.
Graham was able to bring some good examples and had a very clear way of presenting the content. I feel that the techniques I’ve learnt today can be applied to my work straight away and can help my interaction with stakeholders. I really liked the pace of the course, the amount of content was great for the time frame. Thank you Graham for sharing your knowledge with us.
This was the best training session I have attended at RMIT. Suzanne was absolutely amazing and the content was very insightful, but practical. Would highly recommend it.
Really informative and interactive. I found the live online workshop more convenient, I felt involved, I was able to absorb the information and it was a good feeling to learn as a group.
Lynne was fantastic and presented in a very informative style! Her delivery was excellent – very interesting. This program is very beneficial, as I am required to write business cases and reports in my role.
Fantastic session facilitated by a very skilled and knowledgeable facilitator. The content of the course was exactly what was required. Amazing process and workshop. Skills gained will assist the team moving forward and from strength to strength.
Martin adapted to the team exceedingly well and tailored the presentation ‘on the fly’. Is that not a testament to a ‘communication skills’ facilitator?
Fantastic!! Great use of TED talks, examples, peer learning and content was delivered in an engaging way. Mechelle is an engaging facilitator that made content and role plays fun and learnings easy to take away.
Suzanne was amazing – she knew her stuff and was a dynamic presenter. I loved her humour and stories and feel like she gave me all the tools I need to be more assertive.
The course really took it to another level and has 100% addressed what I wanted to get out of this course. The facilitator was excellent and really worked to build a friendly, encouraging and constructive environment.
Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.
I thought this was a great session - Zoom worked well and it was similar to a classroom environment. Justine was a great facilitator with good real life examples.
This course has made me reassess my management skills and style and provide a structure to improve and develop my skills. Justine was very professional, excellent communicator and structured the content in a meaningful and logistic format. Good balance of theory and practice.
Excellent content that was really relevant to my role and my future as a leader/manager. Really interested in using the skill/will model and applying GROW and also improving and increasing coaching.
Great facilitator, very easy to understand and a great person to learn from. These training days have been extremely beneficial and have helped me to grow.
Lynne is knowledgeable and an excellent presenter. The content was concise and at just the right pace. Had fun!
The training was very informative and engaging. Zoom was also an effective platform for remote training.
Exceptional workshop with great practical examples and team learning dynamic and good time management.
Kylie was very knowledgeable and provided very valid information for life in general not just for leadership. I think it was very efficient and provided a lot of very valuable information that will be great to bring back to the workplace.
It was truly a great and inspirational training. Techniques to change mindset and power it gives on day-to-day life is great. Thank you.
Mark was funny and clear. He had excellent suggestions and used real life stories to relate to us. I really enjoyed the session.
I feel enlightened after learning a lot of new skills and strategies to implement in the workplace. Having a range of activities engaged me the most. Overall I’ve taken a lot of new info and skills onboard.
Monique is a fantastic facilitator and it's made me rethink how I have conversations with my team members. I was engaged throughout and enjoyed the breakout rooms.
The program was very interesting and had lots of fun. David was a great facilitator. He helped me how to get into the other person’s brain.
Justine practises what she preaches – very refreshing for her to go through techniques and then highlight examples of how she demonstrated those techniques earlier in the session. Raised very interesting and equally important aspects of facilitation that we often perceive as optional (eg. reading body language to gauge engagement). Absolutely enjoyed Justine’s training session especially around her different styles of keeping us engaged and demonstrating her examples and techniques during the session.
I found the program very informative. Would have liked it to be longer so more theories could be considered. Mark was very engaging and made the material interesting and enjoyable.
A great combination of basic writing principles with application options and examples.
Very interactive! With my role as manager, I am continuously providing feedback and this program and how Matthew presented it really helps with that.
Suzanne presented information that, although partly already known to most of the group, was delivered in a way that was thought provoking and generated discussions between group members that were valuable learning opportunities. I enjoyed the online workshop and combination of slides, workbook info, breakout groups, and whole group discussions.
We have used ICML for various training courses now, which were well received by all attendees and had positive impact on the way we do things. We like the fact that ICML engage with the business and get participants to answer questions before the course so that that it will be relevant to us when we attend, and the ease and flexibility of arranging the program. We will definitely use ICML again.
Maggie is an enjoyable and experienced facilitator who brings the best out of the participant. This is an exceptional course that really pushes you outside your comfort zone.
On behalf of Rinnai, I would like to say a big thank you to ICML and Mark on the delivery of a professional “Essential Leadership Skills” program. It well exceeded the expectations of all participants. The overall feedback was excellent. The program content was very relevant and very interactive. Mark was thorough, knowledgeable, approachable, funny and very engaging in his delivery. We will not hesitate to use your organisation for any future training programs that we roll out at Rinnai. Well done!
Superb, entertaining and informative. Would recommend everyone at Versent to go through this training. Craig was very engaging and thought provoking. Some good models and strategies to try out in the real world.
Peter was very engaging and inclusive. Honed skills, particularly around making my writing more concise and effective. I write so many emails, I can already see how this will help me tomorrow.
I liked all the scientific aspects of the course and the practical assessments. It was really easy to understand and the content was clear. I found the reading and the running of each segment very useful. My awareness and understanding of Emotional Intelligence has helped me to understand a lot more about human behaviour and why we do what we do.
Mark was excellent! He spoke well, was engaging, used great examples, applied the theories and I loved the mix of different methods eg. group activities, videos, role plays etc. The workbook and handouts were excellent and useful. Enjoyed learning a theory but also knowing strategies to use when something wasn’t working. Videos and team activities were excellent.
Very engaging. Great activities. Lynne was very knowledgeable, direct and honest about how to tackle conversations.
The course was really good. Mark was well experienced and happy to provide as much information as he could. I was happy with the content of the course.
The course was excellent. I would recommend the course for someone like myself because you gained a lot that you would not know.
Simon was great in motivating us to be more confident when we speak. He was full of great little tips to stop the bad habits some of us had while presenting. There were so many great little presenting tips that I feel will help me out in the future and be more confident while presenting.
Peter is a great trainer/facilitator. Very clear and engaging in his presentation. Very helpful in my every day email correspondence and program report writing.
Maggie was great and engaging.
Thanks Maggie – super interesting, very relevant, and beautifully explained course!
I really enjoyed it – exceeded expectations. Fantastic, engaging facilitators who use great personal experience stories. Feel much more confident in managing staff. Would highly recommend it.
Engaging, charismatic and knowledgeable. Enjoyed Peter’s various stories and examples and he was very quick to find ways that he could relate content to our workplace. A well planned day with real solutions that can be practically applied.
Some of the best training I have ever attended. Justine gave me a fresh perspective and skills that I can use every day at work!
A great educational experience. It is going to help with future interactions with difficult customers. Great knowledge and presentation. Good to have been given book titles for further research.
Obvious knowledge & passion for the subject lengthy experience in the corporate field adds to credibility.
Rose was great. I really enjoyed the course. It was very informative and I have learnt a lot of useful skills to use not only in the workplace but in a social situation.
Fantastic program - very rarely do we host training that participants want to extend or wish lasted longer, but that's the response this writing, presenting and communicating with influence course received.
Suzanne’s delivery of what can be confronting topics was exceptional, made everyone feel comfortable and safe and we walked away with tools to improve our communication.
Mark was informative, interactive, great sense of humour and happy to answer questions. Great!
Lynne was a fantastic facilitator who delivered a great program. It was an engaging and interesting use of examples to illustrate some of the issues within the organisation.
The training delivery was excellent and engaging. Vanessa was excellent at getting people to talk about their issues and observations,
The course was insightful and will provide many useful techniques to assist with coaching my team.
Suzanne was great - she was able to provide us with information in a relatable, interactive and educational way. I learnt a great deal that can easily apply in my personal and professional life. Very valuable training.
Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff.
Great overall! Great use of my time. Highly recommended. Content wise the workshop was great.
I found Graham’s information on things to be excellent. His knowledge is fantastic.
The course and facilitator was the most worthwhile training that I have been on. The facilitator was very impressive.
Ralph is brilliant, friendly, engaged realistic. Ralph was a pleasure to learn from. He understood that we are already sales professionals and didn’t preach or lecture to us.
Absolutely amazing course and Anita was a fabulous course convenor.
I have already filled out the feedback you sent us but I wanted to provide a little more in terms of the impact it has had. The week after the workshop I gave a couple of presentations at the Grad induction. So much of what Simon went through with us was relevant. In particular the way to craft a presentation quickly (the stem plan), his advice on slides and the discussion around impact statements and presence. I tried out all of the above and am pleased to say it worked incredibly well! I’m conscious that positive feedback is not always highlighted and so I wanted to see if you could pass this on to Simon. He definitely had an impact on all of us and we have discussed things we’ve learned since the workshop several times with everyone agreeing it was one of the most impactful and useful workshops we’ve done at Specsavers.
The program provided tools to deal with relationships within the office, how we can achieve standards. Lynne didn’t drop a beat the whole time: engagement was excellent.
I honestly got a lot out of the training. The training was insightful and informative. Suzanne’s approach was really entertaining. I intend to apply all that was discussed and shared during this workshop but I will try to apply how to deal with different personality types in the workplace.
Anita brings a great deal of knowledge and passion to the course. Lots of great useful information and suggested actions. Very useful.
The facilitation was fantastic. Really liked the way that we all were engaged in the workshop.
Loved the course Project Management Essentials. Would surely recommend it to anyone who needs it. Robin has been excellent and helped clear the doubts that arose during the course. The course gives a lot of insights into Project Management. I learnt a lot of things I can improve on.
Robin is a great facilitator, rich in experience. Very good first step into PM world for me. Most of the topics are known already, but I got some useful best practices and acknowledgement. Very useful new findings! Especially the electives after 4pm.
The program has given me some helpful tools on how to diffuse and how to handle objections. Ralph was very informative and helpful. The session was relevant to our roles and the lesson can be used in daily interactions. I intend to call out aggressive behaviour or situations that are not entirely on topic or professional.
After course I feel more confident and able to put together an engaging presentation. Paddy is an excellent, engaging, professional teacher – informative, fun, able to comprehensively answer any questions posed.
Anita was very professional and knowledgeable. Really appreciate such an authentic training style – very enjoyable. The workshop was extremely thorough and provided relevant information. Thoroughly recommend for anyone undertaking project work of any type. Very valuable and applicable information.
Renee was really great! Very informative, really relevant material. Was sad to finish the course.
Since 2012 when we started working with ICML, they have consistently delivered exceptional leadership and business development training for our leaders and consultants at all levels. ICML have demonstrated from the beginning that they understand our business and tailor their programs to suit our goals and values. Through building our leadership capability, ICML have certainly contributed to Intrax’s remarkable growth. We enjoy working with ICML for their outstanding facilitators, tailored, enjoyable and practical workshops, customer service and meticulous organisation.
Excellent workshop. Really relevant and engaging – one of the best I have been to while working at Victorian Ombudsman.
A significant period of change in our organisation resulted in the identification of a broad range of training requirements. We contacted ICML who meet our immediate needs, but have also continued to work with us to further develop our employees. Training has been delivered at our business site, tailored to our objectives, with a personalised and practical focus. I don’t think I have ever received such positive and strong feedback from participants on the courses we have held – even our CE has heard the ‘buzz’ about the recent session, Advanced Business Writing, and the Executive team are participating in a further session. I would recommend ICML for any customised training to help your employees learn practical tips and reach their potential!!
Mechelle is very experienced and skilled. Managed session and engaged participants with varied goals from very different backgrounds and industries.
Thank you for an informative and interesting day that was really insightful. Justine was great, really energetic and engaging and it was enjoyable to participate.
The facilitator was very flexible to our needs as a group. The content covered was specific to our needs and this ensured engagement throughout. The different models such as RACI will definitely assist moving forward. I also enjoyed applying current situations and projects to the models that were being discussed as this provided further clarity. Great course I as can apply to my role immediately.
Highly recommended to everyone who relates to people from different cultures and backgrounds. The course is done professionally, effectively and very helpful. I gained more confidents in saying “no” and express my opinions directly yet respectfully. Thank you, Justine!
Maggie was great, very patient and made the examples relatable to publishing. Great program to help learn new skills and understand the art of negotiating.
The course gave me lots of opportunities to role play and practise the theory. Well worth it.
Facilitator was fantastic, very knowledgeable on the topic. I learnt a lot and can apply these skills both at home and the workplace.
Emotional Intelligence is a wonderful program that all staff should undertake to better understand not only how their emotions can have an impact on business, but their customers and colleagues as well. Justine is really engaging and a pleasure to learn from. She spoke about emotional intelligence in an easy to digest way and she used excellent examples.
Renee was informed, engaging and a great facilitator. Would definitely attend more of her courses.
Robin was really good at explaining all the terminology clearly and gave examples that helped me to understand better. This has helped me learn all the basics and the tools how to best tackle a project from start to finish.
Very relatable excellent program. Refreshing to get a scope of further techniques, approaches and advice. Grand outlook on how diverse selling can be and techniques to different customers, needs and outlooks.
Graham is an excellent presenter, great involvement. Provides some additional tools and viewpoints to use in day to day interactions.
Really enjoyed this course, found it to be very timely now that I am stepping into a role as a leader, I appreciate the company investing in my development. The course was a lot of fun. Maggie was warm and genuine in her delivery style. The course helped me to identify ways to deal with current situations with the team and has given me confidence to deliver. Would recommend to colleagues in the business as I thing it is always good to have a refresher.
The course was very informative and interesting. I have taken lots of new tips and skills that I will use moving forward. I learnt how to engage the group more and tips to improve my delivery.
Lynne was very engaging and enjoyable to learn from. I write a lot of emails and diary notes and the course has helped me identify where I can improve on my writing. I actually have no suggestions for improvement – the program was fantastic, especially the use of our own examples.
Mark is an excellent communicator, knowledgeable and makes it fun. Great program and great performance from Mark. The program is beneficial as it reinforces good management practices and encourages my team to also implement some of them in their own group.
The program was extremely well tailored to my needs and David explained it in a way which was easy to comprehend. I am feeling a lot more confident in my ability.
I was engaged the whole course. I feel like I can go away and use this not only at work but in day to day life. I really enjoyed the practical side. Renee was down to earth and understanding and made us feel very comfortable.
Andrea was very engaging and approachable. Her workbook was excellent and she helped me to remind me of the importance to plan and keep the presentation concise and exciting.
Fantastic! Really helpful and useful techniques. Justine is very engaging and I would recommend the course to others – very helpful. The course was straight forward with helpful strategies I’m able to use in developing my skills of staff management. I am feeling much more confident after completing this session.
Lynne had the team thoroughly engaged in our time management training. It was practical and fun and I’m looking forward to seeing how we all respond and build those positive, efficient and effective habits.
Renee is a fantastic speaker and great at conveying her message in an easily understandable way. The course exceeded expectation! Entertaining and super informative.
Michael was fantastic and really engaged everyone in active communication. Michael was very clear, gave really good examples and was very good at engaging everyone in active conversation. It was a big benefit to the company.
Suzanne provided a really interesting course and I learnt a lot about different strategies of how to deal with different situations and people. It was very interactive, as I heard real life experiences which helped me understand better what emotional intelligence is.
Using samples from our own drafted documents made all the difference to the learning.
Hands on confidence builder before a presentation at a conference. Lynne was clear, with excellent timing and top tips. Lynne brought the learning to life. Thank you!
The skills learnt from today I do believe I will take these learnings throughout my whole career and life. Thank you
The programme was excellent, content was personalised and allowed opportunity to edit our own work. Lynne tailored the programme, kept it engaging and taught us a lot.
The course facilitator was incredibly responsive and helped me impact change in my style with my team.
Lynne was great – delivered really well and kept it interesting. I learned skills and tips that will really easy to apply to my writing.
Naomi was knowledgeable. Used good scenarios, very easy to put into practice. Great session.
Excellent workshop straight to the point, very easy going and relaxed atmosphere. I would recommend this course based on the relevant information provided by the facilitator, this is very useful.
Graham is an excellent trainer who clearly enjoys what he does. Thanks for the day.
Renee has a very down to earth approach and is an engaging presenter. Very useful strategies, ideas and information to take away and use straight away. Lots of valuable tools and cohesive approach.
I thoroughly enjoyed the course and would recommend it to others, Very enjoyable.
Brenda is very engaging and down to earth with a great appreciation of how people think and react. Good understanding of people “types” and needs and how to bring a team to appreciate its own value. Very practical and appropriate to our business. Very engaging and covered the issues pre-discussed. Brenda had good control of the team dynamic and opened up some communication issues and handling pressure situations.
Justine is clearly passionate about Presenting – this combined with her knowledge made the course infectious.
Suzanne was an excellent presenter. She so accurately depicts the thoughts and feelings of different personality types. The information provided left a lot to digest and think about. To learn new ways to look at building your resilience by focusing on Mind Talk, Life Shocks and Should Manual and how to use methods to overcome these and show me how I am able to adapt and change the way you think and create relationships is of great benefit to me. It was pretty comprehensive and deep. We were all in deep reflection by the end.
I really enjoyed the workshop – it made me think differently and how I can use different strategies to improve my management/leadership. Thanks Mark.
Suzanne was interactive and connected well with the group. The course material to take home will help keep the material fresh. It was fantastic!
Jill was knowledgeable, presented well and kept the session flowing and interesting. I would recommend this to others.
Maggie was very professional and engaging especially in remote format.
Jill was very engaging and informative. Learning strategies to counter unconscious bias was beneficial.
Renee was lovely. Obviously very knowledgeable about her subject matter.
Suzanne has a fantastic ability to engage the group whilst delivering the content in an easily digestible manner. Could not recommend any better – excellent. Thank you.
I liked how the course covered various types of writing (documents, emails etc). The small group was perfect and a good environment to learn in.
The program is very useful and Jill has an excellent knowledge and experience based on how organised and the way she deals with the questions from the participants.
Very beneficial training with further information to look into. Graham was wonderfully engaging, relatable, well spoken. The format worked really well. The breakout groups mixed with the individual tasks and information was easy to follow and kept our attention.
Paul was fantastic. Paul chose key subjects to discuss and then delved deeper. Great information and facilitator. The program was very engaging and interactive.
Matthew was relatable, engaging and delivered great examples and content while providing skills that can be taken away and used moving forward. This program was engaging, Matthew was fantastic and engaging. Highly recommended.
After courses in the past, I wasn’t sure what to expect, but it far exceeded my expectations. Renee was engaging and bright. The topics covered were concise and easy to digest. I especially enjoyed the information on networking and learning styles.
Paul was an excellent facilitator. Very engaging and good at keeping us on track.
The program reaffirmed my skills and the facilitation was engaging, entertaining and knowledgeable. Lynne was a fabulous, engaging presenter.
Fantastic course. Graham has an excellent manner of speaking and getting important points across 10/10.
I found Renee to be a natural charismatic facilitator with a passion for what she teaches.
The course was really interesting and relatable to my current work situation. I would definitely recommend the course, very practical. Mark had relevant knowledge and examples.
Excellent delivery of material and easily connected to my workplace situations. The course is very powerful in being able to utilise a range of frameworks and methods to pursue team building and performance excellence.
We had the training this morning and I just wanted to commend Justine and the content you guys put together. Feedback so far is that it's was really useful and enjoyable and we look forward to more opportunities to work with you in future. Thanks again.
Excellent delivery. Lynne is engaging and very knowledgeable. I now have a much better understanding of how business writing is different to other forms eg. academic.
Delivery of information provided was exciting and helpful. Very helpful in provide a balance in delivering the topics. Fantastic in demonstrating key points and helpful to provide/ perform better training techniques.
This is such an important program, delivered with the upmost care and professionalism! The learnings are vital to improving the workplace and the community generally.
I gained valuable information on audience, structure writing and the correct use of grammar and punctuation
Suzanne has an incredibly frank and honest facilitation style – loved it and kept me engaged. She understands people! Fantastic – would recommend. In the 30 years I have been working and 10+ years in leadership this would have to be one of the most fun and engaging sessions ever!!
Very good facilitation. The trainer quickly built a rapport, held interest and responded well to questions - great!
This was a really engaging and important session. Graham kept everyone engaged throughout all the content and shared some really beneficial things to think about and practice when communicating.
Mark is an excellent facilitator, one of the best sessions I’ve completed.
Fantastic! Lynne had done great research and prepared relevant documents that were presented well. Lynne was fantastic. She gave great tips that will make a huge difference to our business both externally and internally.
A highly engaging and very practical workshop which provided me (a self-professed, highly organised individual) with new strategies. Thank you! Lynne is very knowledgeable and obviously very skilled at facilitating such sessions. Her warm, friendly and respectful nature kept me engaged.
Justine is a fun and enthusiastic presenter who kept me engaged and willing to learn. I completed the course with useful information that I will implement today and in the future, both within my work and home life. Online is more challenging to keep participants engaged than face to face, however Justine did an amazing job with this. She is enthusiastic, and provided a balance of interaction (scenarios and 'break out rooms') and written information that kept me engaged.
I’m excited to go back to the workforce and start using some of the tools that I’ve been give. The course was a good refresher and very practical. It’s reinspired my interest in project management. Robin provided good examples/scenarios throughout the day and lots of great little tips. I will be sending staff through this course before they embark on any major project.
A lot of the information was not new to me, however it was presented in a way that refreshed previous knowledge and prompted fresh introspective. I think the live online format works well, people are more comfortable to contribute online.
Very informative, one of the best training sessions I have undertaken since joining local government.
Phil was an excellent and knowledgeable facilitator. The course and facilitator were excellent. A great course which invigorated my knowledge of and approaches to leadership.
Andrea worked well with the team. I needed a formula for preparing presentations and now I have one! The content we gained was invaluable, especially the websites and the authors to look up later.
Excellent content which demonstrated the techniques and principles throughout the course itself. The structure to building training sessions is something that I lacked. Having the framework will allow me to be concise in the message or outcome I am trying to project and achieve. Presented in a simple yet effective manner. Essential to everyone and anyone looking to lead people.
Lynne is an accomplished presenter who retains people's attention by keeping things active. I love writing, believe I'm above average, and was happy to pick up a few tips to improve further.
The workshop was rewarding and has given me insight into people management and a strong framework to build teams that deliver the right result for the organisation. Jill was excellent, engaging and informative.
This has been an eye opening experience and will definitely change my old habits. This program will definitely get you thinking about changing old writing habits and help you to develop a new set of writing skills to communication to high level executives, managers and board members.
Lynne was engaging and brought us out of our protective shells to access our own work constructively. Lynne was very thorough, entertaining, succinct and used relevant examples.
Erin delivered a fantastic team training day that allowed our group of young supervisors to acknowledge and recognise the culture of our workplace and how to improve their leadership skills to provide a better service and environment. Erin was friendly, approachable, professional and knowledgeable across content.
All examples were highly relevant and focused at our industry – Renee’s knowledge of the industry and company really helped. You may think you know everything required for your role – this course will identify areas you never knew.
Suzanne was the right mix of fun and informative. The session was really useful and I will definitely be using the strategies.
David has amazing people skills. His level of knowledge and understanding is amazing. He owns this program. I think this technique will help me improve professionally and personally. The session has been extremely introspective to understand our ability to communicate better. David’s was extremely engaging and captivating.
Loved the real world examples of AITSL content, felt the logic of the workshop was fantastic. Online format worked really well, great interactive elements as a group and in breakout rooms.
Thank you, Mark! Great day and very useful. Heaps of relevant and useful tips and formulas. Mark is a great facilitator – interactive, engaging and knowledgeable.
MEA is a National Membership organisation for Electrical Contractors and we provide education technical and business support to assist members successfully run their business. We are continually wanting to learn and improve every facet of our business but recently identified that some of our staff lacked confidence in some interactions with members. In conjunction with ICML we designed and delivered a Member Engagement session that assisted the staff identify their “pinch points”, identified ways to overcome and began us on the road to design our very own member playbook. The presenter was great. In a short time period she was able to discern our needs, work with 3 senior managers across different functional groups and designed a session that was engaging, full of team lead ideas and learnings that shared our collective strengths to combat our perceived weakness. It was a great day and achieved everything we needed.
Ralph is a great communicator, engaging and stuck to the time. It has been specific to my job and a lot of it has resonated with me. I will incorporate what I have learnt in my job. Great program and great facilitator. Highly recommend ICML and Ralph.
I am going out with a wealth of knowledge from this workshop.
Lynne was an engaging and energetic presenter who addressed the subject matter succinctly and effectively. Lynne has a very persuasive way of engaging her audience and challenging them in a positive way to reflect on their work. Great platform for me to engage with colleagues further on this important topic.
The workshop had a structured approach to preparing conversations that will deliver better outcomes. It helped understanding my audience. The facilitation was clear and easy to follow, and there was plenty of discussion time.
Anita did a great job making the material relevant for our circumstances. Great advice of how to deal with real examples. Easy to understand and makes the whole idea of project management less daunting. The workshop provides a very easy to follow and implement process. Information was great detail but not overwhelming.
Very thorough workshop. Robin was very good and knows his stuff. Robin really knew what he was talking about and was very engaging and confident in delivering the content of the course.
A hands-on, no-nonsense course that enabled all participants – government, corporate, non-profit – gain practical skills to hone emotional intelligence. I’ve walked away with brain brimming.
Rose is very knowledgeable and a professional trainer. Skills provided from training were specific and relevant. These are skills that every HR Manager needs to have.
Rose made me feel incredibly comfortable through the entire day and coached me towards achieving my goals. She provided a lot of professional advice and has really steered me in the right direction. The interactive part of the one on one coaching was incredibly useful, it forced me out of my comfort zone and encouraged me to confidently speak up. I would recommend ICML (Rose) to anyone who I thought could do with a little help to build their professional confidence in facilitation.’
Very informative session that will definitely support me in giving more engaging presentations. Mark has lots of knowledge, tips and energy.
Great workshop; well-paced with clear and concise information. Lynne’s engaging personality meant that the workshop was lively and interactive. The workshop provides practical skills that will improve my presentation skills and confidence.
Lynne was engaging the whole time – no moments of nodding off or inattention. Plus working on real life examples made the practice very relevant. The best one day course I have attended in quite some time. The skill and experience of the facilitator is evident.
Well done Lynne - very interactive, great examples across a range of disciplines and topics. Need to extend the program to as many staff as possible.
Craig was an excellent facilitator who listened to us and has us interact. Craig coordinated an excellent overview of project management essentials and would highly recommend this course. Great focused course content, well presented.
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