ICML training courses > Communication and interpersonal skills > Assertiveness skills
Life can be overwhelming and stressful for people who have trouble saying ‘no’. At the same time, relationships can be damaged by communicating in an overpowering way.
This program teaches simple techniques that dramatically change the way participants think about themselves and how they influence others. Our assertiveness skills training helps participants to:
This assertiveness skills course is designed for people who want to:
This is also a great program for people who are sometimes perceived as communicating too powerfully.
In this assertive communication course participants learn how to:
We deliver our training programs either through:
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
Delivering assertiveness training as an in-house program is economical and effective.
Your return on investment will be boosted by a tailored training experience:
We also coach individuals to build assertive communication skills.
Ask us how we can tailor an assertiveness skills training program to suit your needs:
Assertive Leadership finds the right balance between dominating and a passive leadership style. Aggressive leaders believe they need to project strength and do this by communicating passionately and forcefully. Passive leaders often lack control over their teams. Our assertiveness skills training program for leaders teaches participants to understand the impact they have on others. They learn to communicate strongly but without being perceived as aggressive. Such a tailored program typically includes:
Building confidence and self-esteem are the basis for assertiveness skills training. Under guidance of an Organisational Psychologist, this program goes deeper and explores how and why our confidence and self-esteem may be lower than we’d want. Participants will learn how to build up their self-assurance and ability to courageously and assertively tackle challenges they face. We tailor this variation of the assertiveness skills training program for in-house delivery. We also provide one-on-one coaching assistance. A Confidence and Self-Esteem training program or coaching on the topic would typically include:
We offer this program in two 3-hour workshops over two consecutive weeks. You can attend this program from anywhere: your workstation or from home.
Two 3-hour online workshops, 9.30am to 12.30pm
** AEST – please check your local time
$ 395 + GST
We limit the group size to 12. This means the workshops are highly interactive and we’ll be able to focus on your personal challenges.
Looking for a course that gives the confidence and skills to speak up in social and work situations? Check out our Speak Up, Be Heard and Feel Confident course.
Even in high-demand industries, you can't expect employees to be on the clock 24/7 — or else you're risking serious burnout....
You may need to walk a fine line to get to the heart of an employee's underperformance....
There are right and wrong ways for managers to give employees some constructive feedback....
Being assertive is critical to your ongoing success in your career, so the following steps are vital as well....
It is more important than ever to clearly communicate your thoughts, feelings and intentions with your employees....
I found this course very interactive and therefore extremely interesting. One of the best things was that Suzanne did not use PPT. or any high tech material. She presented real life examples that I can relate to. I will recommend this course to my friends and fellow colleagues.
Suzanne was interactive and connected well with the group. The course material to take home will help keep the material fresh. It was fantastic!
Suzanne was a brilliant trainer, her knowledge of the subject matter was excellent and I enjoyed her style (very engaging and with real life examples). I found this training to be one of the best I’ve attended for a long time. Suzanne’s extensive knowledge of the subject matter meant strong theoretical concepts were explored and the group could dive deep into real-world applications of how to be assertive in both our personal and professional lives. Thank you very much for a valuable day of assertiveness training.
Great course which gives you tools you can implement straight away
Suzanne was amazing – she knew her stuff and was a dynamic presenter. I loved her humour and stories and feel like she gave me all the tools I need to be more assertive.
Course was excellent. I learnt a lot. Suzanne was fantastic, very amusing, factual, a great presenter.
Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff.
Rob was vibrant, engaging, mixed up activities and kept us involved. Excellent program, relevant information and a skilled presenter.
Excellent – I would recommend colleagues to take part in this course. Paul had great energy and really knew the content. Thank you!
Highly recommended to everyone who relates to people from different cultures and backgrounds. The course is done professionally, effectively and very helpful. I gained more confidents in saying “no” and express my opinions directly yet respectfully. Thank you, Justine!
Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!
Great presenter who explained points thoroughly and clearly. Suzanne encouraged group participants and discussion well throughout entire course. Well done.
I enjoyed the course very much. It was informative and fun.
Suzanne was great. Highly recommended, especially in a small group, to help grow and feed confidence.
The course was enlightening. Suzanne was extremely personable and knowledgeable and I found it easy to relate. This course has boosted my confidence and given me perspective on myself and my interaction with others.
This is a great tool to have, especially if you lack in confidence or deal with difficult people.
Honestly, I didn’t find any past workshops as interesting as this. Amazing use of verbal and non-verbal communication.
Paul was engaging all day and kept everyone captivated and included in the conversation. Paul went into fine detail and referenced everything back to the individual. Great job!!
I thought Renee delivered the course in an enlightening way. I felt that the group were engaged throughout the course which allowed ease participation. A great course which has given me skills in areas which I lacked.
Suzanne is a very engaging presenter that allows you to think both personally and professionally about your communication.
I was engaged throughout the whole course. I’m leaving the day feeling more confident in my abilities and with the tools to help me build the areas I’m not so confident in. Paul is fantastic. Enjoyed how he coaches you through situations.
Definitely one of the most useful and interactive courses I have done. I feel I will come away with a lot of valuable information to help my everyday work/ life tasks.
Suzanne was absolutely fantastic. Full marks to her. The whole course was interestingly presented. Was quite informative and very useful for my personal growth as well as professional.
We had way too much fun! Such a safe environment for a tricky topic.
Suzanne is an excellent facilitator - engaging, knowledgeable and very responsive to participants. Great stories! Definitely would recommend this course. Suzanne is an excellent facilitator and structures the course to the needs/levels of participants. A very interactive day with material and content designed for practical application.
Excellent balance between technology and people’s varying skills and familiarity. It was all over too soon!! I would absolutely have Steve back for other training or this training again. I could imagine this would have been fantastic training to do with management teams to help build rapport between colleagues and how to trouble shoot common and familiar communication pitfalls. Very useful for both work and personal relationships.
Whether you’re from Sydney, Melbourne, Brisbane or any other place: Do you have any questions about assertiveness skills you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.