ICML training courses > Communication and interpersonal skills > Assertiveness skills
Life can be stressful for those who have trouble setting clear boundaries or making their needs known. However, overpowering communication — for example, being too forceful or failing to consider others’ perspectives — can have equally uncomfortable effects, potentially damaging both personal and professional relationships.
Our Assertiveness Skills Training program teaches simple, effective communication techniques that dramatically change the way participants think about themselves and influence others. Assertiveness training helps each person:
This assertiveness training program is designed for participants in all roles and departments who seek to:
In the assertiveness skills workshop participants will learn how to:
We deliver our training programs either through:
Delivering an assertiveness training course as an in-house program is economical and effective. It can work with our Communicating with Impact Training or our Speak Up, Be Heard and Feel Confident program to build self-esteem for all participants. A tailored training experience will boost your return on investment in these courses:
Ask us how we can tailor an assertiveness skills training program to suit your needs:
Send us a message.
Assertive Leadership finds the right balance between a dominating and passive leadership style.
Leaders with aggressive behaviours believe they need to project strength, and they do this by communicating passionately and forcefully. As a result, their employees and co-workers can sometimes find them difficult to cooperate with. Colleagues may also have a hard time speaking freely around aggressive leaders, which can lead to limited efficiency, reduced creativity and lowered job satisfaction.
Passive leaders, on the other hand, often lack control over their teams. Communication between co-workers may be frustrating or difficult to manage, and efficiency may drop as employees fail to prioritise content delivery or task completion. The result is a workforce that runs itself, creating chaos and confusion, rather than a team organised under one assertive leader.
Our assertiveness skills training program for leaders demonstrates to participants that each approach has inherent value. To find the balance between leadership styles, participants are encouraged to identify and analyse the impact they have on others, empowering them to relate more effectively to co-workers. The result is a highly personalised leadership style that balances assertive and passive approaches to create benefits for any workplace.
Our tailored program typically includes:
Confidence and self-esteem are the basis for assertiveness skills training. Without these foundational elements, participants won’t feel empowered to utilise the tools and techniques offered for assertive communication, resulting in missed opportunities and uncomfortable situations.
This program explores how and why feelings of inadequacy, social anxiety or aggression may exist. Participants build emotional intelligence, learning how to courageously and assertively tackle challenges by reflecting on their own behaviours, thought processes and habits.
We tailor this variation of the assertiveness skills training program for in-house delivery. We also provide one-on-one coaching assistance. A Confidence and Self-Esteem training program would typically include:
If you’re looking for an assertiveness course in Sydney, Brisbane, Melbourne or anywhere else, please use our contact form higher up the page, or click here to get in touch.
If this course isn’t quite what you are looking for, check out our Speak Up, Be Heard and Feel Confident course.
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Improving your assertiveness at work has a wide range of benefits in both your work and personal life. Read on to learn how to assert yourself in the workplace....
Influence matters in the workplace. No matter where we are in the chain of command, it's important to know how to make our voices heard — and, in some cases, to help others empower their voices, too. However, influence isn't necessarily something with which you're born — and lucky for all of us, it can be taught....
Even in high-demand industries, you can't expect employees to be on the clock 24/7 — or else you're risking serious burnout....
Paul was engaging all day and kept everyone captivated and included in the conversation. Paul went into fine detail and referenced everything back to the individual. Great job!!
Suzanne was amazing – she knew her stuff and was a dynamic presenter. I loved her humour and stories and feel like she gave me all the tools I need to be more assertive.
Suzanne was great. Highly recommended, especially in a small group, to help grow and feed confidence.
Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff.
Course was excellent. I learnt a lot. Suzanne was fantastic, very amusing, factual, a great presenter.
Excellent balance between technology and people’s varying skills and familiarity. It was all over too soon!! I would absolutely have Steve back for other training or this training again. I could imagine this would have been fantastic training to do with management teams to help build rapport between colleagues and how to trouble shoot common and familiar communication pitfalls. Very useful for both work and personal relationships.
Whether you’re from Sydney, Melbourne, Brisbane or any other place: Do you have any questions about assertiveness skills you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.