Speak up! The importance of assertiveness in the workplace
29 September, 2020Being assertive is critical to your ongoing success in your career, so the following steps are vital as well....
Life can be overwhelming and stressful for people who have trouble saying ‘no’. At the same time, relationships can be damaged by communicating in an overpowering way.
This program teaches simple techniques that dramatically change the way participants think about themselves and how they influence others. Our assertiveness skills training helps participants to:
- confidently stand their ground
- moderate any overbearing communication styles.
Tailored Assertiveness Skills training program – virtual or in-house – Melbourne – Sydney – Brisbane – Adelaide – Perth – Darwin – Hobart – Canberra – all regional areas – Asia – and anywhere else
Audience
This assertiveness skills course is designed for people who want to:
- improve confidence
- learn how to effectively deal with an overload of demands
- deliver confident and assertive, yet non-aggressive messages.
This is also a great program for people who are sometimes perceived as communicating too powerfully.
Outcomes
In this assertive communication course participants learn how to:
- set and achieve goals
- improve confidence
- deliver an assertive verbal and non-verbal communication style
- improve self-esteem and confidence
- handle difficult people
- create positive relationships
- deal with challenging situations
- ask for what they want
- be assertive, not aggressive.
Delivered in-house at your premises or in an online virtual classroom
We deliver our training programs either through:
- Face-to-face workshops at your offices – in line with restrictions on people gatherings in your state.
- Impactful live online workshops.
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
Tailored assertiveness training – delivered on your premises
Delivering assertiveness training as an in-house program is economical and effective.
Your return on investment will be boosted by a tailored training experience:
- Tailored content: you mix and match subjects from various programs
- Tailored language: we include your internal language and use your business information such as strategy, values etc.
- Duration: a duration of your choice: from a one-hour presentation or Skill Shot to a multiple-day program and everything in between
- the time of day that suits you best
- delivered in any location in Australia
- anything else relevant to you
- we deliver our assertiveness courses all over Australia, including Sydney, Melbourne and Brisbane, and abroad.
We also coach individuals to build assertive communication skills.
Ask us how we can tailor an assertiveness skills training program to suit your needs:
- call 1300 655 098
- start a chat at the bottom of our page
- send us a message.
Some of the assertiveness skills topics we can include in a tailored program
Assertive Leadership training
Assertive Leadership finds the right balance between dominating and a passive leadership style. Aggressive leaders believe they need to project strength and do this by communicating passionately and forcefully. Passive leaders often lack control over their teams. Our assertiveness skills training program for leaders teaches participants to understand the impact they have on others. They learn to communicate strongly but without being perceived as aggressive. Such a tailored program typically includes:
- identifying aggressive leadership communication
- developing empathy
- avoiding passive leadership styles
- establishing the balance
- identifying the issues versus the emotions
- finding solutions
- assertive body language
- using tone for the desired result
- dealing with criticism
- communicating with confidence and influence.
Confidence and Self-Esteem training
Building confidence and self-esteem are the basis for assertiveness skills training. Under guidance of an Organisational Psychologist, this program goes deeper and explores how and why our confidence and self-esteem may be lower than we’d want. Participants will learn how to build up their self-assurance and ability to courageously and assertively tackle challenges they face. We tailor this variation of the assertiveness skills training program for in-house delivery. We also provide one-on-one coaching assistance. A Confidence and Self-Esteem training program or coaching on the topic would typically include:
- understanding the basis for confidence
- what affects self-esteem
- re-framing techniques
- creating positive thinking patterns
- taking control of emotions
- avoiding the resentment cycle
- controlling self-talk
- assertively showing a confident and positive self.
Virtual Assertiveness Skills course for individuals
We offer this program in two 3-hour workshops over two consecutive weeks. You can attend this program from anywhere: your workstation or from home.
Duration
Two 3-hour online workshops, 9.30am to 12.30pm
** AEDT – daylight savings applies until 4 April 2021
[ACT, NSW, SA, VIC and TAS – please check your local time]
Dates
- Wednesday 3 and 10 March 2021 (AEDT)
- Thursday 27 May and Thursday 3 June 2021 (AEST)
- Wednesday 18 and 25 August 2021 (AEST)
- Wednesday 27 October and Wednesday 3 November 2021 (AEDT)
Investment
$ 395 + GST
Small group sizes
We limit the group size to 8. This means the workshops are highly interactive and we’ll be able to focus on your personal challenges.
Includes
- Electronic editable participant manual – great for reference
- A PDF certificate
- The Quick Reference Guide: a handy one-page summary of the course in PDF format.
What you need
- A device with a camera – preferably a laptop or desktop
- Good internet access
- A quiet room.
Looking for a course that gives the confidence and skills to speak up in social and work situations? Check out our Speak Up, Be Heard and Feel Confident course.
Related Assertiveness Skills blogs
How to be a successfully assertive manager
12 June, 2020It is more important than ever to clearly communicate your thoughts, feelings and intentions with your employees....
Why confidence changes your life in the workplace
08 January, 2020Is your lack of confidence holding you back in professional settings? Learning how to speak and present confidently can change your life in the workplace....
Walking the line between assertiveness and aggressiveness
11 June, 2019Many people worry about coming across aggressive when using assertive behaviour. Here's how you can check you're walking the line between the two....
Assertiveness in the workplace: 3 common examples
07 May, 2019Encouraging and training assertiveness in the workplace brings with it many benefits. Here are three scenarios in which it helps you and your employees....
Assertiveness course testimonials
Suzanne was absolutely fantastic. Full marks to her. The whole course was interestingly presented. Was quite informative and very useful for my personal growth as well as professional.
Course was excellent. I learnt a lot. Suzanne was fantastic, very amusing, factual, a great presenter.
I enjoyed the course very much. It was informative and fun.
Excellent balance between technology and people’s varying skills and familiarity. It was all over too soon!! I would absolutely have Steve back for other training or this training again. I could imagine this would have been fantastic training to do with management teams to help build rapport between colleagues and how to trouble shoot common and familiar communication pitfalls. Very useful for both work and personal relationships.
Suzanne was interactive and connected well with the group. The course material to take home will help keep the material fresh. It was fantastic!
I was engaged throughout the whole course. I’m leaving the day feeling more confident in my abilities and with the tools to help me build the areas I’m not so confident in. Paul is fantastic. Enjoyed how he coaches you through situations.
Highly recommended to everyone who relates to people from different cultures and backgrounds. The course is done professionally, effectively and very helpful. I gained more confidents in saying “no” and express my opinions directly yet respectfully. Thank you, Justine!
Rob was vibrant, engaging, mixed up activities and kept us involved. Excellent program, relevant information and a skilled presenter.
Suzanne is an excellent facilitator - engaging, knowledgeable and very responsive to participants. Great stories! Definitely would recommend this course. Suzanne is an excellent facilitator and structures the course to the needs/levels of participants. A very interactive day with material and content designed for practical application.
I found this course very interactive and therefore extremely interesting. One of the best things was that Suzanne did not use PPT. or any high tech material. She presented real life examples that I can relate to. I will recommend this course to my friends and fellow colleagues.
The course was enlightening. Suzanne was extremely personable and knowledgeable and I found it easy to relate. This course has boosted my confidence and given me perspective on myself and my interaction with others.
Suzanne was a brilliant trainer, her knowledge of the subject matter was excellent and I enjoyed her style (very engaging and with real life examples). I found this training to be one of the best I’ve attended for a long time. Suzanne’s extensive knowledge of the subject matter meant strong theoretical concepts were explored and the group could dive deep into real-world applications of how to be assertive in both our personal and professional lives. Thank you very much for a valuable day of assertiveness training.
Definitely one of the most useful and interactive courses I have done. I feel I will come away with a lot of valuable information to help my everyday work/ life tasks.
Great course which gives you tools you can implement straight away
Suzanne was amazing – she knew her stuff and was a dynamic presenter. I loved her humour and stories and feel like she gave me all the tools I need to be more assertive.
Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff.
This is a great tool to have, especially if you lack in confidence or deal with difficult people.
Excellent – I would recommend colleagues to take part in this course. Paul had great energy and really knew the content. Thank you!
Suzanne was great. Highly recommended, especially in a small group, to help grow and feed confidence.
Paul was engaging all day and kept everyone captivated and included in the conversation. Paul went into fine detail and referenced everything back to the individual. Great job!!
I thought Renee delivered the course in an enlightening way. I felt that the group were engaged throughout the course which allowed ease participation. A great course which has given me skills in areas which I lacked.
Great presenter who explained points thoroughly and clearly. Suzanne encouraged group participants and discussion well throughout entire course. Well done.
We had way too much fun! Such a safe environment for a tricky topic.
Suzanne is a very engaging presenter that allows you to think both personally and professionally about your communication.
Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!
Honestly, I didn’t find any past workshops as interesting as this. Amazing use of verbal and non-verbal communication.
Free eCoaching: ask an ICML trainer – get advice on assertive communication
Whether you’re from Sydney, Melbourne, Brisbane or any other place: Do you have any questions about assertiveness skills you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.