Effective Business Writing

All business documents should be understood on the first read and interpreted with the tone intended. Re-reading a passage to understand it, means the author has failed.

Clearly written, concise and compelling documents will be more influential with the reader, prompting their attention and action. This highly interactive business writing course builds the skills to quickly write crisp and logical business documents.

Tailored Effective Business Writing training program – virtual or in-house training – Melbourne – Sydney – Brisbane – Adelaide – Perth – Hobart – Darwin – Canberra – all regional areas – Asia – and anywhere else


  • One-day face-to-face or
  • Two x 3.5 hours live virtual training


This business writing training course is designed for people who are required to write any business document such as emails, proposals, reports, submissions etc.


In this business writing course, participants learn how to:

  • Use a mind map to organise research and structure their thinking
  • Significantly reduce their writing time
  • Write interestingly and persuasively
  • Make their documents concise
  • Create clear sentences and paragraphs
  • Apply formatting techniques to increase readability
  • Proofread and edit documents
  • Avoid common spelling and grammar mistakes
  • Write powerful business documents.

Delivered in-house at your premises or in an online virtual classroom

We deliver our training programs either through:

All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.

Business Writing group training – using participant documents

Where relevant, we will use your organisation’s internal formats, templates and style guide.

We will also use anonymised examples of participants’ writing in the workshop. With this material the facilitator:

  • Assesses their writing ability
  • Gains a thorough understanding of the written work they prepare
  • Extracts examples for use as training material within the program.

Ask us how we apply this to your organisation.

  • call 1300 655 098
  • start a chat at the bottom of our page
  • send us a message.

Some of the business writing course topics we can include in a tailored program:

For more information go to our business writing training programs page to see some of the programs we offer. The page gives more details about:

  • Advanced Business Writing course
  • Writing Winning Tenders and Proposals
  • Writing Persuasive Business Cases
  • Email Writing
  • Customer Service Writing
  • Sales Proposals Writing Training
  • Reports and Board Papers Writing Training
  • Minutes and Agendas Writing Training
  • Submissions, Requests for Funding and Proposals
  • Government and Ministerial Briefs
  • Technical Writing
  • Copywriting
  • SEO-savvy Blogs and Social Media for Business Writing Training
  • Public Relations Writing Training
  • Editing Skills for Managers
  • Writing Training for People with English as a Second Language.
  • Punctuation and Grammar Training

We also coach individuals to build their writing skills; an effective way to improve writing, fast. Ask us how we can tailor the business writing course to suit your needs:

  • call 1300 655 098
  • start a chat at the bottom of our page
  • send us a message.

What documents will participants be able to write better?

Participants to our effective business writing training workshops have said the course benefited their writing of a wide variety of documents:

Emails, letters, recommendations, contracts, requirements and needs, specifications, work instructions, problem analyses, case summaries, how to documents, interpretations of law and awards, articles for public forum, technical assessment reports, reports to senior management, feedback summaries to management, CRM notes, knowledge bank articles, communication memos, quality reports, product assessment reports, board reports, trip reports, EDM, conference announcements, calls for papers, post event reports, conference website content, PowerPoint presentations, assessment feedback, proposals for activities, sales proposals, references and reports, record of decision memos, summaries, legal advice, legal documents, policies and procedures, inductions, employment contracts, staff memorandums, training content, performance reviews, PDR, file notes, training cheat sheets, briefs, meeting papers, bids, agendas and minutes, customer communication, performance plans, case reports, case management database, guidelines, process guidelines, weekly bulletin, program design documents, thematic strategy documents, terms of reference, work plans, monthly reports, annual reports, invoice enquiries, invitations, newsletters, project plans, procurement documentation, research reports, project briefs, project proposals, media releases, speeches, speaking notes, knowledge articles, case summaries, interpretation of legislation, case studies, referrals, planning referral responses, client visit document notes, industry function summaries, lesson plans, committee papers, business cases, CVs, advocacy support letters, feedback to management, creative briefs, client reverse briefs, media briefs, research papers, request summaries, recommendations, briefs for ministerial meetings and committees, media briefs for managers, blogs, executive reports, web content, responses to customer complaints, design documentation, release notes, task descriptions, scoping documents, campaign updates, strategic documents, social media post copy, creative copy, internal campaign communications, tenders, assignment surveys, marketing documents, risk assessments, standards and expectations, purchase proposals, audit reports, applications, operational reports, financial reports, product specification manuals, brochures, product specification schedules, meeting requests, meeting summaries, business plans, technical proposals delivered to a non-technical audience, submissions, responses to investigations, executive briefings, advocacy documents, cover letters, HR announcements, comments on reports and procedures, award writing, promotional materials and grant applications.

Virtual Effective Business Writing training course for individuals

We offer this program in two 3-hour workshops over two consecutive weeks. You can attend this program from anywhere: your workstation or from home.


Two 3-hour online workshops, 9.30am to 12.30pm

** AEDT – daylight savings applies until 4 April 2021
[ACT, NSW, SA, VIC and TAS – please check your local time]


  • Wednesday 10 and 17 February 2021 (AEDT)
  • Thursday 29 April and 6 May 2021 (AEST)
  • Thursday 22 and 29 July 2021 (AEST)
  • Thursday 14 and 21 October 2021 (AEDT)


$ 495 + GST

Small group sizes

We limit the group size to 8. This means the workshops are highly interactive and we’ll be able to focus on your personal challenges.


  • Electronic editable participant manual – great for reference
  • Feedback on participants own documents
  • A PDF certificate
  • The Quick Reference Guide: a handy one-page summary of the business writing course in PDF format.

One-page business writing workshop summary - the ICML Quick Reference Guide

What you need

  • A device with a camera – preferably a laptop or desktop
  • Good internet access
  • A quiet room.

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Business Writing training testimonials

Free eCoaching: ask an ICML trainer – get advice on business writing

Do you have any questions about business writing you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.

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