ICML training courses > Communication and interpersonal skills > Communicating with impact
Communicating with Impact
We spend 80% of our day communicating. However, 70% of workplace mistakes are caused by miscommunication. By improving communication skills, this program will help build strong relationships and ensure a solid foundation for two-way communication. Through listening and persuasive verbal and written messages your team will be able to influence another person’s behaviour.
Tailored communication skills training program – virtual or in-house – Melbourne – Sydney – Brisbane – Adelaide – Perth – Hobart – Darwin – Canberra – all regional areas – Asia – and anywhere else
Audience
This communicating training is designed for people wishing to enhance their communication skills and maximise influence.
Outcomes
In this communication skills training course participants will learn how to:
- Identify and overcome communication challenges
- Adapt their communication to personality styles
- Listen to others to make sure they understand
- Recognise and manage body language
- Build trust and rapport
- Give and receive effective feedback
- Deliver short and persuasive verbal messages
- Craft concise, clear and persuasive emails
- Communicate with impact.
Delivered in-house at your premises or in an online virtual classroom
We deliver our training programs either through:
- Face-to-face workshops at your offices – in line with restrictions on people gatherings in your state.
- Impactful live online workshops.
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
Tailored communication skills training programs
Ask us how we can tailor our Communication Skills training courses in-house to any size group: from one-on-one to conferences with hundreds of people. We are able to design a program that matches your audience, objectives, budget and available time. We deliver our communication skills courses all over Australia, including Sydney, Melbourne and Brisbane, and abroad. Next steps:
- Give us a call on 1300 655 098 or send us a quick message via the contact form on this page.
- Based on your needs we’ll present in person or send you via email a proposal containing program options, a proposed facilitator and costs.
- If you are happy with the proposal, we jointly agree on suitable delivery dates.
Coaching – one-on-one – Communication skills
We regularly conduct one-on-one communication skills training and coaching sessions with employees or managers to boost their communication skills and overcome specific challenges individuals may have. We will take a brief from a representative in the organisation and create a coaching plan. In many cases, we find that one session is sufficient to turnaround tough situations. In other circumstances, multiple sessions are needed to achieve the agreed objectives.
In-house group training – Communication skills
There are many in-house delivery options for Communication and Interpersonal Skills Training Courses in Melbourne. Some examples of how we have tailored the program in the past:
Half-day or one-day Communication Skills Training Courses
We regularly deliver condensed versions of our programs. Many organisations experience a pressing shortage of resources and need to reduce the time employees are away from the business. Talk to us about your most important outcomes and we’ll propose a short program to achieve them.
Virtual Communication Skills workshop for individuals
We offer this program in two 3-hour workshops over consecutive weeks. You can attend this program from anywhere: your workstation or from home.
Duration
Two 3-hour online workshops, 9.30am to 12.30pm
** AEDT – please check your local time
Dates
- Wednesday 3 and Tuesday 9 February 2021 (AEDT)
- Thursday 6 and 13 May 2021 (AEST)
- Thursday 12 and 19 August 2021 (AEST)
- Tuesday 9 and 16 November 2021 (AEDT)
Investment
$ 395 + GST
Small group sizes
We limit the group size to 12. This means the workshops are highly interactive and we’ll be able to focus on your personal challenges.
Includes
- Electronic editable participant manual – great for reference
- A PDF certificate
- The Quick Reference Guide: a handy one-page summary of the communication course in PDF format.
What you need
- A device with a camera – preferably a laptop or desktop
- Good internet access
- A quiet room.
Examples of tailored communication skills workshops
Verbal and Written Communication Skills
We often see a need for both effective oral and written communication skills. Objectives in such a program are:
- Moving away from the waffle: concise and clear communication
- Speaking and writing succinctly
- Learning persuasive communication techniques
- Communicating with your audience in mind
- Writing effective emails.
Customer Service Communication Skills
In Customer Service, communication skills are all about the customer. In a typical program we would focus in particular on:
- Making sure you understand the customer’s needs
- Putting yourself into your client’s shoes and communicating empathy.
- Being brief and to the point
- Managing emotions in difficult situations
- Writing effective customer emails.
Communication Skills Training for Leaders
Supervisors, team leaders and managers need great communication skills to effectively engage their team members. In this communication skills training program for managers we particularly focus on:
- Understanding your team: behavioural and personality styles
- Adapting your communication style
- Building trust and rapport with staff
- Asking questions and listening skills
- Giving effective and motivating feedback
- Overcoming reluctance to give constructive feedback
- Having difficult and challenging conversations.
Other options
There are many more communication skills courses options; please talk to us to find out what we can do for you. For our written communications skills training courses: see Business Writing Training Courses.
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Communication Skills training testimonials
I honestly got a lot out of the training. The training was insightful and informative. Suzanne’s approach was really entertaining. I intend to apply all that was discussed and shared during this workshop but I will try to apply how to deal with different personality types in the workplace.
Very beneficial training with further information to look into. Graham was wonderfully engaging, relatable, well spoken. The format worked really well. The breakout groups mixed with the individual tasks and information was easy to follow and kept our attention.
Thank you Suzanne - I really enjoyed meeting you and attending this course. Suzanne was a fantastic facilitator. I enjoyed this course and found it very informative and useful in everyday dealings with people.
Excellent balance between technology and people’s varying skills and familiarity. It was all over too soon!! I would absolutely have Steve back for other training or this training again. I could imagine this would have been fantastic training to do with management teams to help build rapport between colleagues and how to trouble shoot common and familiar communication pitfalls. Very useful for both work and personal relationships.
Excellent! Thoroughly enjoyed the session and will definitely put what I have learnt into practice. Session was very informative. Subject matter was presented in a way that was easily understood.
Open forum discussions were extremely useful and productive. Great to be able to take written information away to refer to. I would highly recommend the course to people needing the assurance that what they are doing is on the right track. That the course will add confidence, understanding and a fresh way of approach.
Great workshop which was flexible to our needs both before the sessions and during as concerns and questions were raised. Rose is a fantastic facilitator with a great wealth of experience and knowledge that helped our group to brainstorm ideas to resolve our existing issues and personal shortfalls.
Rose was a great facilitator and made the day fun. Great entry level course for communicating – would definitely recommend this course to my colleagues.
The workshop had a structured approach to preparing conversations that will deliver better outcomes. It helped understanding my audience. The facilitation was clear and easy to follow, and there was plenty of discussion time.
Vanessa’s method of delivering the training was excellent and so specific to what goes on here. Her delivery was excellent and she was someone you automatically feel comfortable with. Every person in the training was engaged and took part in discussion, I know from speaking with them that every single person has walked away from the training taking something with them that will help them. It was so great that we didn’t have to sit and work and through a book, we all had a laugh and we saw a side of some people that we would never had seen if we had not all come together.
Paula is very engaging. She had great examples. This is a great course. Great techniques and ideas provided with a very bubbly and extremely informative facilitator.
Very good facilitation. The trainer quickly built a rapport, held interest and responded well to questions - great!
Highly recommended. This course is very useful to discover a lot of hidden qualities that we have. Graham is very knowledgeable and engaging.
Suzanne was brilliant. Very engaging, humorous and knowledgeable. Very enjoyable workshop.
I found this seminar very helpful and interesting and think every workplace should have one.
Suzanne was great - she was able to provide us with information in a relatable, interactive and educational way. I learnt a great deal that can easily apply in my personal and professional life. Very valuable training.
Graham was a very knowledgeable and very engaging the whole day. I was really impressed with his delivery and enthusiasm of the material. Thank you for a great day of training! I really appreciate the initial phone call as it helped get an understanding of the business.
Paula was fantastic! Four hour session was the perfect amount of time.
Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.
Excellent course, content was relevant to my role. Graham was also fabulous at keeping the content light and engaging! Would highly recommend the course.
Rose is a great speaker that encouraged participation from everyone. Her content delivery was very good.
Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!
The course was interactive with solid direction and positive guidance. I loved how Rose had really delved into the pre-course surveys and expected individual outcomes.
Graham was brilliant, really engaging day.
Thought the course was great – huge amount of information. I didn’t think that I would learn so much.
Martin adapted to the team exceedingly well and tailored the presentation ‘on the fly’. Is that not a testament to a ‘communication skills’ facilitator?
We would like to thank Naomi for coming out to complete the body language workshop to our staff. I have received nothing but positive feedback from everyone in the office. Naomi’s character and method of teaching was spot on and very professional. For now we will take on board the skills and knowledge learnt from the body language workshop.
Martin was great, very concise, knowledgeable and experienced. Really good scenarios and perspectives. Friendly, open and engaging. Thanks Martin! Great session!
Graham delivered a program that met our needs perfectly. The delivery was superb – a great balance of instruction, example and group interaction. Great ideas that we can take away and start applying immediately. Very engaging.
Matt was very engaging and the sessions were very insightful. A great facilitated discussion.
Rose was excellent! She has a lovely style is pleasant and great humour. She is very knowledgeable. Thank you Rose.
Mark was terrific – great anecdotes, knew his material. He made the day – which I thought would be too long – fun, engaging, thought provoking and I walk away with actual tools and strategies. Look forward to another session with Mark at the lecturn.
Rose was great. I really enjoyed the course. It was very informative and I have learnt a lot of useful skills to use not only in the workplace but in a social situation.
Superb, entertaining and informative. Would recommend everyone at Versent to go through this training. Craig was very engaging and thought provoking. Some good models and strategies to try out in the real world.
Rose was great, clear, very easy to listen to – I didn’t get bored or distracted The day went really fast with really relevant material and interesting topics.
Excellent workshop straight to the point, very easy going and relaxed atmosphere. I would recommend this course based on the relevant information provided by the facilitator, this is very useful.
The training has lots of interesting examples. It is easy to absorb the information. The information and notes are great and easy to absorb. I have learned techniques of dealing with difficult customers. It will help me provide better customer service to clients.
The program is very useful and Jill has an excellent knowledge and experience based on how organised and the way she deals with the questions from the participants.
Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.
It made me realise to be more non judgemental and look at why people may be acting in certain ways. Also how my actions and responses could be seen by other people.
Suzanne’s delivery of what can be confronting topics was exceptional, made everyone feel comfortable and safe and we walked away with tools to improve our communication.
Graham was fantastic. He explained the content really well, answered questions and went into extra detail when needed. I found it worked really well having a main group then the smaller breakout groups. It was a nice way to collaborate with people you wouldn’t normally work with.
Loved the way the training was structured. Felt half day was too short for this training and could have more interactive sessions. Justine did an excellent job.
Course material was great and our trainer demonstrated an excellent knowledge of the subject material. Course flew by – also a good indicator that the trainer and course were excellent – Suzanne you were amazing.
This was a really engaging and important session. Graham kept everyone engaged throughout all the content and shared some really beneficial things to think about and practice when communicating.
Craig was very engaging and able to deliver the message clearly. Lots of self realisations I had not thought of – the course highlighted a lot of things for me. I found the informal discussions were very valuable, particularly when I could open up about some experiences and get advice.
Free eCoaching: ask an ICML trainer – get advice on communication skills
Whether you’re from Sydney, Melbourne, Brisbane or any other place: Do you have any questions about communication skills or communication skills training you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.