Essential Leadership Skills

Maggie was fantastic! Really informative, knowledgeable and provided a very supportive environment. An open environment to speak freely with colleagues. Some really great insights into communication styles and tactics.

Monash University - Rebecca

I really enjoyed the 90 min sessions - made it easier to focus knowing we only have a short time. I really thought it worked well, I loved the breakout rooms. It made it feel just like a normal in-house session.

Shelde – Fleur

Excellent content that was really relevant to my role and my future as a leader/manager. Really interested in using the skill/will model and applying GROW and also improving and increasing coaching.

Monash University - Amanda

The course was engaging and informative delivered with passion and professionalism. Very beneficial to all leadership job roles, as well as personal leadership roles.

William Adams - Ashleigh

Very interactive – hands on which is what I loved. Not at all text book.

Dial Before You Dig - Matt

Justine was excellent – very engaging and also entertaining! Good mix of visuals, activities and “teaching”.

Bitu-mill – Participant

Mechelle was great and kept us engaged over the two days. The course info was relevant and something I could use each day at work. Good to have a booklet to refer to in the future. Really engaging and relevant to me. Included delegation which everyone wanted to improve.

Defence Health – Charms

I have a diploma in management and wasn’t sure if this course would be worth participating in. I was extremely happy to find the course beneficial. Renee’s coaching and commitment to making sure everyone in the course understood the concepts was fantastic.

Gravity Zone - Kim

Thank you very much for a fantastic and very interactive 2-day course! I feel I have gained valuable knowledge and great feedback from the facilitator and the group. I will be able to put in place many of the strategies/advice/examples I experienced over the 2 days. Mechelle has a great knowledge base, friendly and very engaging. Gave everyone in the group an opportunity to be involved.

Forensicare – Lisa

Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!

Falls Creek Resort - Stuart (CEO)

Mark is engaging and a great communicator. The program provided lots of practical examples and simple yet effective tools.

Tandem Building Group – Callum

The program provided tools to deal with relationships within the office, how we can achieve standards. Lynne didn’t drop a beat the whole time: engagement was excellent.

RJ Sanderson – Katrina

A walking/talking Wikipedia and so well presented, great role plays and interaction. Great course, facilitator, well run, super informative with a very comprehensive coverage.

Toxfree Karratha – Karen

First class. Great day and relevant for the future. Mark gave a precise, informative, beneficial and entertaining presentation.

Cobild - Simon

The program covered information, skills and competencies that are very relevant to me professionally. Rob was excellent. Engaging. Knowledgeable. Likeable. Adaptable. He’s an engaging coach and trainer. I’m very grateful to have had this experience.

Monash Business School - Jasmin

I would highly recommend this course to other potential leaders. This course content is relevant and eye opening and the facilitator is very informed, experienced and hands on. My company’s money has been well spent!

Exclusive Networks - Valerie

I’m really enjoying breaking out into smaller rooms to discuss scenarios and questions with different people. It makes the session very worthwhile and you feel less awkward contributing in the big group too. I’ve also taken some great things away to focus on for myself and activities to do with my team. Really enjoyed the session and learnt heaps!

Nationwide Group – Eliza

Excellent – delivered content with ease, kept us captivated and threw in some humour for giggles – thoroughly enjoyed the course. I’ve been taught new skills to adapt my management style. Mark’s content was exceptional and kept us enthralled and he’s a funny guy too.

Toxfree Sydney - Helen

I found this course to be more than informative. The information on the day and the course material was amazing. I feel more motivated to get back to work and slowly implement everything I’ve learnt. Renee was awesome. Thank you!

Blue Star DM

Renee!! She was fabulous, brilliant with her training. Loved every bit of the training, which added so much value altogether.

The Salvation Army Employment Plus - Will

I really enjoyed this course and feel as though I have gained some useful techniques I can implement into my development and the overall business development where I work. I would highly recommend.

Fronius Australia - Ashlee

Would like to really thank you Justine for your insight and time into opening our mindset into new avenues of leadership. Great program. Justine did a great job in the current environment (COVID19). Thank you again.

Bitu-mill – Adam

The course was insightful and will provide many useful techniques to assist with coaching my team.

William Adams - Nicole

The program reaffirmed my skills and the facilitation was engaging, entertaining and knowledgeable. Lynne was a fabulous, engaging presenter.

RJ Sanderson - Sally

Mechelle has been an absolutely amazing and engaging facilitator. She inspires me to come back for more learning. Course conducted really well and precise. Good course material too! Very beneficial as it is going to help me with my future role.

Action on Disability with an Ethnic Community (ADEC) – Dolly

The workshop was very informative and great examples of application that are relatable in my work life. Lynne is a delight to spend the day with. Lynne is very passionate and experienced: I had an entertaining and enjoyable day.

RJ Sanderson – April

Having done many of these types of courses over the years – Marks approach was like a whiff of fresh air. Thanks Mark. The interaction and delivery was first class – I love to hear the variables and new ideas that will help my performance.

Rinnai Australia - Anne

Mechelle was very engaging and was very skilled in managing a group made up of very different people. I had participant in some leadership training previously. This training allowed me to learn new skills and practice and further developing my existing skills. Mechelle tailored her approach effortlessly to meet the needs of the group.

Berry Street - Renaye

During the course I had the opportunity to share the day-to-day challenges with Mechelle and get to learn many ways to cope when challenged. Learned many new things during the training and got involved in role plays.

World Vision Australia – Rajesh

Dana was a pleasure to listen to. She communicated the content of the workshop brilliantly and got us involved in discussion. She facilitated this workshop confidently and kept us engaged.

Monash University - Jasmin

I really enjoyed the workshop – it made me think differently and how I can use different strategies to improve my management/leadership. Thanks Mark.

Rinnai Australia - Jan

Lynne is really experienced, charming and has a great knowledge. Super recommended, fun to do!! Great learning.

Berry Street - Catalina

The content was presented in a way that was appealing to a variety of learning styles. Renee was a great facilitator, very engaging, energetic, referred often to sources and references. Renee read the room really well and delivered the content accordingly – a great mix of presenting styles used (audio, visual, group, self-reflecting).

Jesuit Social Services

Maggie is an enjoyable and experienced facilitator who brings the best out of the participant. This is an exceptional course that really pushes you outside your comfort zone.

MDA National Insurance – Danny

Mark is an excellent presenter, gave good examples and managed to keep everyone engaged throughout the training sessions. Was great to be able to do face to face training (via Zoom) even though we are so restricted by Covid at present.

Cobden Health – Sandra

Mark is an engaging educator who instils confidence in those he teaches. His confidence in the course and what he is saying make the course more enjoyable and sinks into the memory bank a lot easier! Kudos!

Swatch Group Australia – Sam

I enjoyed the training. Justine had me very engaged and got us to proactively take part in activities. Can’t wait to implement what I have learnt. Thank you!!

Swatch Group Australia – Maria

People skills are very important in my position and this has helped greatly. Very thorough and skillful. Gave great examples that I could relate to. Made sense the way the day was organised. Very beneficial, took a lot out of it. Highly recommended.

Cobild - Marvin

Amazing facilitator. Have had many great ideas come to mind after hearing her experience.

DTI Corporation Australia Pty Ltd - Jemma

Maggie was fantastic, knowledgeable, informed and equipped with examples and research.

Monash University - Brendan

A lot of the information was not new to me, however it was presented in a way that refreshed previous knowledge and prompted fresh introspective. I think the live online format works well, people are more comfortable to contribute online.

Nationwide Group – David

Justine was great I found her super engaging. She provided really good examples of ways to implement what we are learning in the workshop which I thought was of huge value.

Shelde – Mariette

Renee was a great facilitator and the content was new and very useful. I can implement these models in day to day operations. Renee has a great ability to breakdown complex models with common examples.

Intrax Consulting Engineers - Joe

Mechelle was excellent! She made the course fun and was really engaging - she built a great rapport with our group. Skills we learnt were extremely practical and we could all relate to the content. I now have plan I can put into place. I also liked that it was clear and we could all relate to the content. I really loved the course and I hope to apply the learnings in my career.

ThoughtWorks - Shelley

Renee was really great! Very informative, really relevant material. Was sad to finish the course.

RSPCA - Katie

Two half days well spent! In a short amount of time I have acquired some important tools to improve my team’s performance and my feedback to them. Excellent and quick understanding of our context.

C. Kairouz Architects - Alex

The information was topical and I can apply it to my role immediately. Great format, I liked how we could get a diverse range of people from our company into one room (Virtual) to discuss our thoughts on the topics.

Shelde – Emmanuel

A great session to quickly upskill key staff. The participants were motivated, as they absorbed the content and were excited to practise their new skills. It was a great refresher on communication and leadership.

Corner Amcal Bairnsdale - Brendon

Brenda is very engaging and down to earth with a great appreciation of how people think and react. Good understanding of people “types” and needs and how to bring a team to appreciate its own value. Very practical and appropriate to our business. Very engaging and covered the issues pre-discussed. Brenda had good control of the team dynamic and opened up some communication issues and handling pressure situations.

Kemppi – David

I found the course timely, informative and completely relative. All facets discussed and covered were beneficial and Renee was fantastic. Thank you!

Rinnai Australia - Michael

I would recommend this course as a fantastic application of Leadership skills and ideas.

GHD - Simon

Renee has a very down to earth approach and is an engaging presenter. Very useful strategies, ideas and information to take away and use straight away. Lots of valuable tools and cohesive approach.

Encore Music Distributors/AMEB - Rachel

Justine is a wonderful facilitator. Justine has great energy from start to finish. It raised awareness in supervisors of the need for them to be leaders.

Keystone Radiology – Justin

Kylie was very knowledgeable and provided very valid information for life in general not just for leadership. I think it was very efficient and provided a lot of very valuable information that will be great to bring back to the workplace.

The Darnell Group – Kiani

I am going out with a wealth of knowledge from this workshop.

GWM Water - Chaitanya

Justine was very engaging and relevant. Great program with a friendly and understanding leader.

Bitu-mill – Chris

The program went above and beyond my expectations – all learnings will apply to both my professional and personal life. It was practical with plenty of day-to-day situations used as examples. Great engagement and direction and Suzanne kept everyone interested. I was able to work on some of my weaknesses whilst building up my strengths to improve my management and communication style. Thank you!

Costa - Marcela

Renee was amazing! Great knowledge and great presentation! I learnt so much. I would recommend the workshop, particularly for new managers and upcoming managers.

Best Friends Support Services - Jessica

Renee is a fantastic speaker and great at conveying her message in an easily understandable way. The course exceeded expectation! Entertaining and super informative.

Best Friends Support Services - Maddy

Great facilitator, very easy to understand and a great person to learn from. These training days have been extremely beneficial and have helped me to grow.

Intrax Consulting Engineers - Jess

Would recommend for any potential leaders! Great structure, provided clarity of what I’m in for.

IBM - David

The course was really interesting and relatable to my current work situation. I would definitely recommend the course, very practical. Mark had relevant knowledge and examples.

Victoria Police - Laura

I would (and intend to) recommend this course. I feel better prepared in managing my team and am looking forward to making use of the skills and techniques I am now aware of.

Reece Plumbing – Owen

On behalf of Rinnai, I would like to say a big thank you to ICML and Mark on the delivery of a professional “Essential Leadership Skills” program. It well exceeded the expectations of all participants. The overall feedback was excellent. The program content was very relevant and very interactive. Mark was thorough, knowledgeable, approachable, funny and very engaging in his delivery. We will not hesitate to use your organisation for any future training programs that we roll out at Rinnai. Well done!

Rinnai Australia - Stella Dimitrakas, Organisational Development Specialist

Martin was great, very concise, knowledgeable and experienced. Really good scenarios and perspectives. Friendly, open and engaging. Thanks Martin! Great session!

Credo - Matt

Mechelle was great, shared lots of experience and made sharing safe and comfortable. It was good as I have no management or leadership experience and have been brought into this role to help a team with poor culture and morale problems. It allowed me to observe and learn about specific ways to approach, observe and manage in the best possible manner.

Best Friends Pets – Shari

Renee was very engaging, knowledgeable, well spoken, very presentable. Facilitator/room interaction was enjoyable and insightful. It was great! One of the best workshops I’ve participated in!

William Adams - Denise

Mark is an excellent presenter. Exceptional knowledge and a great teacher that uses great examples to demonstrate a point. Overall fantastic course.

Toxfree Karratha – Vincent

This program offered our people the opportunity to explore their potential in leadership skills, to inspire greater contribution to our organisation as well as their career and self-development. I intend to reinforce the types of leadership skills with my team. It has been an absolute pleasure working with Brenda right from the very beginning with planning for this program, our on-going interactions and the experience on the day of the workshop. Brenda exhibits effective facilitation skills and effective connection with every participant to allow for a supportive and comfortable learning environment.

Maritime Super – Georgia

Martin adapted to the team exceedingly well and tailored the presentation ‘on the fly’. Is that not a testament to a ‘communication skills’ facilitator?

Credo - Steve

Exceeded my expectations, was very applicable to my work-life and the sharing of examples and working with others was beneficial. Maggie was extremely courteous and knowledgeable and explained topics clearly.

Victorian Ombudsman – Mark

Since 2012 when we started working with ICML, they have consistently delivered exceptional leadership and business development training for our leaders and consultants at all levels. ICML have demonstrated from the beginning that they understand our business and tailor their programs to suit our goals and values. Through building our leadership capability, ICML have certainly contributed to Intrax’s remarkable growth. We enjoy working with ICML for their outstanding facilitators, tailored, enjoyable and practical workshops, customer service and meticulous organisation.

Barry Borzillo - Managing Director and CEO

Renee was superb. I would highly recommend this course. Renee is a fantastic trainer and presented information in an easily manageable and understandable format.

Cambridge University Press - Carolyn

Really enjoyed this course, found it to be very timely now that I am stepping into a role as a leader, I appreciate the company investing in my development. The course was a lot of fun. Maggie was warm and genuine in her delivery style. The course helped me to identify ways to deal with current situations with the team and has given me confidence to deliver. Would recommend to colleagues in the business as I thing it is always good to have a refresher.

MDA National Insurance – Sandra

Great stuff to hear real life experiences and referencing from a diverse range of sources. Loved the day, was awesome.

Tomingley Gold Operations – Kym