ICML training courses > Management and leadership courses > Essential leadership skills
Do you have subject matter experts who have recently been promoted? They now have to deal with the people issues – gaining cooperation, motivating, maintaining performance standards and planning.
There is a different set of skills required; all of which can be learnt. This leadership and management course builds the skills they need to become an influential and respected leader. They will discover how to create and inspire powerful teams – even when the team works remotely.
This management course is aimed at new or soon to be appointed team leaders, supervisors and managers who have never attended leadership training before.
Learn how to:
We deliver our training programs either through:
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
We deliver this management training program off-the-shelf or we tailor it to your needs and to your organisation. We can often tailor management courses at no cost. Contact us to discuss your objectives. We tailor:
Watch this video from one of our facilitators Mark Moore.He gives practical tips for leaders to be able to have successful difficult conversations.
We offer this program in two 3-hour workshops over consecutive weeks. You can attend this program from anywhere: your workstation or from home.
Two 3-hour online workshops, 9.30am to 12.30pm
** AEDT – please check your local time
$ 395 + GST
We limit the group size to 12. This means the workshops are highly interactive and we’ll be able to focus on your personal challenges.
Different conflict management styles have different strengths and weaknesses. Here's how to find out what your style is — and how to adopt others when necessary....
Unconscious bias can affect your employees without them even noticing. Here are a few types of unconscious bias to be on the lookout for....
Getting a better handle on leadership skills will help boost your entire team....
As more companies transition to permanent remote work, it's important that you understand what it takes to be successful — because it's quite different from working in an office....
It's vital to make sure your management team is financially literate, especially at this time of the business year....
Joanne was insightful, relevant and energectic. Joanne was a fantastic facilitator. Stories were short and succinct and the focus was on the participants.
The program reaffirmed my skills and the facilitation was engaging, entertaining and knowledgeable. Lynne was a fabulous, engaging presenter.
The information was topical and I can apply it to my role immediately. Great format, I liked how we could get a diverse range of people from our company into one room (Virtual) to discuss our thoughts on the topics.
Mechelle was great and kept us engaged over the two days. The course info was relevant and something I could use each day at work. Good to have a booklet to refer to in the future. Really engaging and relevant to me. Included delegation which everyone wanted to improve.
I would recommend this course as a fantastic application of Leadership skills and ideas.
Excellent – delivered content with ease, kept us captivated and threw in some humour for giggles – thoroughly enjoyed the course. I’ve been taught new skills to adapt my management style. Mark’s content was exceptional and kept us enthralled and he’s a funny guy too.
Justine was very engaging and relevant. Great program with a friendly and understanding leader.
Very interactive – hands on which is what I loved. Not at all text book.
The course was engaging and informative delivered with passion and professionalism. Very beneficial to all leadership job roles, as well as personal leadership roles.
On behalf of Rinnai, I would like to say a big thank you to ICML and Mark on the delivery of a professional “Essential Leadership Skills” program. It well exceeded the expectations of all participants. The overall feedback was excellent. The program content was very relevant and very interactive. Mark was thorough, knowledgeable, approachable, funny and very engaging in his delivery. We will not hesitate to use your organisation for any future training programs that we roll out at Rinnai. Well done!
Mark is an excellent presenter. Exceptional knowledge and a great teacher that uses great examples to demonstrate a point. Overall fantastic course.
The program went above and beyond my expectations – all learnings will apply to both my professional and personal life. It was practical with plenty of day-to-day situations used as examples. Great engagement and direction and Suzanne kept everyone interested. I was able to work on some of my weaknesses whilst building up my strengths to improve my management and communication style. Thank you!
I really enjoyed the workshop – it made me think differently and how I can use different strategies to improve my management/leadership. Thanks Mark.
Two half days well spent! In a short amount of time I have acquired some important tools to improve my team’s performance and my feedback to them. Excellent and quick understanding of our context.
Mark presented well with relevant, clear and useful techniques.
Would like to really thank you Justine for your insight and time into opening our mindset into new avenues of leadership. Great program. Justine did a great job in the current environment (COVID19). Thank you again.
First class. Great day and relevant for the future. Mark gave a precise, informative, beneficial and entertaining presentation.
Mechelle was very engaging and was very skilled in managing a group made up of very different people. I had participant in some leadership training previously. This training allowed me to learn new skills and practice and further developing my existing skills. Mechelle tailored her approach effortlessly to meet the needs of the group.
Mark is an excellent presenter, gave good examples and managed to keep everyone engaged throughout the training sessions. Was great to be able to do face to face training (via Zoom) even though we are so restricted by Covid at present.
I have a diploma in management and wasn’t sure if this course would be worth participating in. I was extremely happy to find the course beneficial. Renee’s coaching and commitment to making sure everyone in the course understood the concepts was fantastic.
A lot of the information was not new to me, however it was presented in a way that refreshed previous knowledge and prompted fresh introspective. I think the live online format works well, people are more comfortable to contribute online.
Renee was amazing! Great knowledge and great presentation! I learnt so much. I would recommend the workshop, particularly for new managers and upcoming managers.
Maggie is an enjoyable and experienced facilitator who brings the best out of the participant. This is an exceptional course that really pushes you outside your comfort zone.
Mechelle was excellent! She made the course fun and was really engaging - she built a great rapport with our group. Skills we learnt were extremely practical and we could all relate to the content. I now have plan I can put into place. I also liked that it was clear and we could all relate to the content. I really loved the course and I hope to apply the learnings in my career.
I am going out with a wealth of knowledge from this workshop.
Thank you very much for a fantastic and very interactive 2-day course! I feel I have gained valuable knowledge and great feedback from the facilitator and the group. I will be able to put in place many of the strategies/advice/examples I experienced over the 2 days. Mechelle has a great knowledge base, friendly and very engaging. Gave everyone in the group an opportunity to be involved.
The workshop was very informative and great examples of application that are relatable in my work life. Lynne is a delight to spend the day with. Lynne is very passionate and experienced: I had an entertaining and enjoyable day.
The program covered information, skills and competencies that are very relevant to me professionally. Rob was excellent. Engaging. Knowledgeable. Likeable. Adaptable. He’s an engaging coach and trainer. I’m very grateful to have had this experience.
Great stuff to hear real life experiences and referencing from a diverse range of sources. Loved the day, was awesome.
Great facilitator, very easy to understand and a great person to learn from. These training days have been extremely beneficial and have helped me to grow.
I would highly recommend this course to other potential leaders. This course content is relevant and eye opening and the facilitator is very informed, experienced and hands on. My company’s money has been well spent!
I found this course to be more than informative. The information on the day and the course material was amazing. I feel more motivated to get back to work and slowly implement everything I’ve learnt. Renee was awesome. Thank you!
Martin adapted to the team exceedingly well and tailored the presentation ‘on the fly’. Is that not a testament to a ‘communication skills’ facilitator?
Amazing facilitator. Have had many great ideas come to mind after hearing her experience.
Maggie was fantastic! Really informative, knowledgeable and provided a very supportive environment. An open environment to speak freely with colleagues. Some really great insights into communication styles and tactics.
People skills are very important in my position and this has helped greatly. Very thorough and skillful. Gave great examples that I could relate to. Made sense the way the day was organised. Very beneficial, took a lot out of it. Highly recommended.
Would recommend for any potential leaders! Great structure, provided clarity of what I’m in for.
Mechelle has been an absolutely amazing and engaging facilitator. She inspires me to come back for more learning. Course conducted really well and precise. Good course material too! Very beneficial as it is going to help me with my future role.
Renee!! She was fabulous, brilliant with her training. Loved every bit of the training, which added so much value altogether.
I enjoyed the training. Justine had me very engaged and got us to proactively take part in activities. Can’t wait to implement what I have learnt. Thank you!!
Maggie was fantastic, knowledgeable, informed and equipped with examples and research.
This program offered our people the opportunity to explore their potential in leadership skills, to inspire greater contribution to our organisation as well as their career and self-development. I intend to reinforce the types of leadership skills with my team. It has been an absolute pleasure working with Brenda right from the very beginning with planning for this program, our on-going interactions and the experience on the day of the workshop. Brenda exhibits effective facilitation skills and effective connection with every participant to allow for a supportive and comfortable learning environment.
Exceeded my expectations, was very applicable to my work-life and the sharing of examples and working with others was beneficial. Maggie was extremely courteous and knowledgeable and explained topics clearly.
Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!
Justine was excellent – very engaging and also entertaining! Good mix of visuals, activities and “teaching”.
The program provided tools to deal with relationships within the office, how we can achieve standards. Lynne didn’t drop a beat the whole time: engagement was excellent.
Since 2012 when we started working with ICML, they have consistently delivered exceptional leadership and business development training for our leaders and consultants at all levels. ICML have demonstrated from the beginning that they understand our business and tailor their programs to suit our goals and values. Through building our leadership capability, ICML have certainly contributed to Intrax’s remarkable growth. We enjoy working with ICML for their outstanding facilitators, tailored, enjoyable and practical workshops, customer service and meticulous organisation.
The course was really interesting and relatable to my current work situation. I would definitely recommend the course, very practical. Mark had relevant knowledge and examples.
Renee was really great! Very informative, really relevant material. Was sad to finish the course.
Really enjoyed this course, found it to be very timely now that I am stepping into a role as a leader, I appreciate the company investing in my development. The course was a lot of fun. Maggie was warm and genuine in her delivery style. The course helped me to identify ways to deal with current situations with the team and has given me confidence to deliver. Would recommend to colleagues in the business as I thing it is always good to have a refresher.
Justine was great I found her super engaging. She provided really good examples of ways to implement what we are learning in the workshop which I thought was of huge value.
I found the course timely, informative and completely relative. All facets discussed and covered were beneficial and Renee was fantastic. Thank you!
Excellent content that was really relevant to my role and my future as a leader/manager. Really interested in using the skill/will model and applying GROW and also improving and increasing coaching.
Renee was superb. I would highly recommend this course. Renee is a fantastic trainer and presented information in an easily manageable and understandable format.
Renee is a fantastic speaker and great at conveying her message in an easily understandable way. The course exceeded expectation! Entertaining and super informative.
Having done many of these types of courses over the years – Marks approach was like a whiff of fresh air. Thanks Mark. The interaction and delivery was first class – I love to hear the variables and new ideas that will help my performance.
A walking/talking Wikipedia and so well presented, great role plays and interaction. Great course, facilitator, well run, super informative with a very comprehensive coverage.
I really enjoyed the 90 min sessions - made it easier to focus knowing we only have a short time. I really thought it worked well, I loved the breakout rooms. It made it feel just like a normal in-house session.
Dana was a pleasure to listen to. She communicated the content of the workshop brilliantly and got us involved in discussion. She facilitated this workshop confidently and kept us engaged.
I would (and intend to) recommend this course. I feel better prepared in managing my team and am looking forward to making use of the skills and techniques I am now aware of.
Mark is an engaging educator who instils confidence in those he teaches. His confidence in the course and what he is saying make the course more enjoyable and sinks into the memory bank a lot easier! Kudos!
Lynne is really experienced, charming and has a great knowledge. Super recommended, fun to do!! Great learning.
Renee has a very down to earth approach and is an engaging presenter. Very useful strategies, ideas and information to take away and use straight away. Lots of valuable tools and cohesive approach.
A great session to quickly upskill key staff. The participants were motivated, as they absorbed the content and were excited to practise their new skills. It was a great refresher on communication and leadership.
Mark is engaging and a great communicator. The program provided lots of practical examples and simple yet effective tools.
Mechelle was great, shared lots of experience and made sharing safe and comfortable. It was good as I have no management or leadership experience and have been brought into this role to help a team with poor culture and morale problems. It allowed me to observe and learn about specific ways to approach, observe and manage in the best possible manner.
I’m really enjoying breaking out into smaller rooms to discuss scenarios and questions with different people. It makes the session very worthwhile and you feel less awkward contributing in the big group too. I’ve also taken some great things away to focus on for myself and activities to do with my team. Really enjoyed the session and learnt heaps!
I really enjoyed this course and feel as though I have gained some useful techniques I can implement into my development and the overall business development where I work. I would highly recommend.
Renee was very engaging, knowledgeable, well spoken, very presentable. Facilitator/room interaction was enjoyable and insightful. It was great! One of the best workshops I’ve participated in!
Kylie was very knowledgeable and provided very valid information for life in general not just for leadership. I think it was very efficient and provided a lot of very valuable information that will be great to bring back to the workplace.
Renee was a great facilitator and the content was new and very useful. I can implement these models in day to day operations. Renee has a great ability to breakdown complex models with common examples.
Justine is a wonderful facilitator. Justine has great energy from start to finish. It raised awareness in supervisors of the need for them to be leaders.
The course was insightful and will provide many useful techniques to assist with coaching my team.
Martin was great, very concise, knowledgeable and experienced. Really good scenarios and perspectives. Friendly, open and engaging. Thanks Martin! Great session!
The content was presented in a way that was appealing to a variety of learning styles. Renee was a great facilitator, very engaging, energetic, referred often to sources and references. Renee read the room really well and delivered the content accordingly – a great mix of presenting styles used (audio, visual, group, self-reflecting).
Brenda is very engaging and down to earth with a great appreciation of how people think and react. Good understanding of people “types” and needs and how to bring a team to appreciate its own value. Very practical and appropriate to our business. Very engaging and covered the issues pre-discussed. Brenda had good control of the team dynamic and opened up some communication issues and handling pressure situations.
During the course I had the opportunity to share the day-to-day challenges with Mechelle and get to learn many ways to cope when challenged. Learned many new things during the training and got involved in role plays.
Do you have any questions about leadership or leadership development training you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.
Jayden L
Posted at 09:35h, 12 SeptemberHello. I’ve made promotion and now I’m managing people who are my friends. How should I best handle the situation?
ICML
Posted at 12:42h, 12 SeptemberHi Jayden – Thanks for your question.
What to do when managing friends and former peers
You don’t mention specifically what your challenges are in managing your friends. Nevertheless, we have a good idea what they are likely to be, because this topic comes up all the time in our management courses. Research also confirms that most people getting promoted into a leadership position cite the transition from friend to boss as the biggest hurdle in their new role.
Leadership that balances relationships and authority
What many participants of our management training tend to find difficult, is to strike the right balance between maintaining their friendships but also give constructive feedback and delegate tasks (‘tell ‘m what to do’). Is that your challenge, too?
It makes sense; you have good relationships and don’t want to ruin those by saying things that make them like you less, right? You don’t want to come across as suddenly ‘bossing around’ everyone.
Well, here is the good news; you can remain friends and be the ‘boss’. You just need to keep a few things in mind.
Show strength
Establish yourself firmly as the manager. Create a ‘vision’ for the team. Set goals and priorities. You may need to explain to your friends about your responsibilities. Set some guidelines about how you expect your relationship to work. Real friends will understand and respect your new situation.
Show fairness
Make sure you don’t show any favouritism towards your friends. Sometimes this can show in time you spend with them, opportunities for projects or promotions you allocate, resources or financial rewards. Treat everyone in the team the same, whether friends or not.
Show humility
Stay with both feet firmly on the ground. Be professional, but not arrogant. Listen to your team and pay everyone due respect. Your new title and having completed a supervisor course doesn’t automatically entitle you to admiration. Make sure you earn your respect.
If you want to know more, why not sign up for our Essential Leaderships Skills course? We’ll go into more depth on managing the transition from friend or former peer to manager.
If there are a few colleagues who are also in the same situation, ask us how we will tailor a powerful in-house management training program. We can go deeper into this issue and the many other challenges you face as a new supervisor or manager.
Samantha L.
Posted at 14:36h, 27 JuneHi – I’m a supervisor. I’d like to know what questions best to ask at an interview.
ICML
Posted at 11:43h, 28 JuneHere’s what questions to ask when you conduct a job interview
Hi Samantha
Thanks for your question. It’s a big one. We often dedicate one or even two days to deliver a management course about the art of recruiting and selecting.
In our public management course we unfortunately don’t have much time to dedicate to recruiting. However, when we deliver in-house management training we tailor the program to the needs of the client and group, so it’s easier to focus on important management course topics such as recruitment and selection.
Nevertheless, we can give you some good quick tips:
Have a clear Job Description
Make sure you know what kind of person you want to recruit. Are you perfectly clear on:
What tasks and duties they need to perform?
What will their responsibilities be?
What skills do they need to have?
What kind of attitude are you looking for?
When does someone have the right cultural fit for your team and the organisation?
Often these things are described in a Position (or Job) Description.
Ask behavioural interview questions
When you know what kinds of things you’re looking for, then you can start putting together questions that recruit for those skills and characteristics. From research we know that if you ask hypothetical questions, you can get ‘wishful’ answers. That is, answers that the interviewee thinks you want to hear. For instance, ‘What would you do if…….’
It turns out it’s much harder to ‘fake’ behavioural questions, so you’ll get much closer to the truth. Behavioural interview questions ask for a specific example of a behaviour in the past by your candidate (not by a team or ‘we’). Often these interview questions start with ‘Give me an example of….’, or ‘Tell me about a time….’
An example is when you’re looking for teamwork qualities of a candidate, you could ask, ‘Tell me about an occasion where you had to collaborate with a colleague to accomplish something and things didn’t go well. What happened? What did you do? What was the result?’
Behavioural questions are difficult for any candidate, so be prepared to be flexible and ask it in a slightly different way.
Oh, and don’t forget to probe: don’t take the answer immediately and move on. Go further to explore their contribution and, importantly, the results. If they were able to achieve great outcomes in similar circumstances as your job, they may be able to do the same for you.
I trust that gives you a good start. Good luck. Let us know if there is anything else we can help you with.
Peter Munnik