ICML testimonials


Domestic Violence Service Management – Sally

"Hi Brenda, Just wanted to say how great the last two days have been! I was really pleased to see how much everyone shared and got involved. The pace, content and models were all really useful right throughout our organisation. I am so glad we found ICML and have had the time for staff to do this course. "


Walter and Eliza Hall Institute of Medical Research – Premila

"Great communication from the outset and a clear understanding of our training needs. During the course there were lots of examples to illustrate the various learning objectives. There was also opportunity to discuss real-life examples with colleagues in small groups which was very valuable. The action plan at the end of each day helped solidify our learning and plan to put it into practice straightaway. "


TasWater – Yvette

"This has been a true success story for us in finding and rolling this training out across our leadership teams at TasWater. I receive such positive feedback on how valuable the attendees have found the training and how they have been able to incorporate it into their board paper writing process."


Flyash Australia – Mark

"Very professional company to work with and course content was very good."


People's Choice Credit Union – Lacey

"We have had only great feedback from attendees and ways that they are already implementing their learnings into their day to day work!"


Tonkin + Taylor – Jess

"Very much enjoyed working with everyone at ICML. They take their time to understand the needs for each session, the facilitators are fantastic and everyone there is lovely to deal with."


Ryman Healthcare – Benita

"I wanted to take this opportunity to thank you both for being really great to work with. From the outset, when Lucie was making enquiries to different providers, you stood out because of your responsiveness to our requests and made the whole process so easy to organise. Your support team, Vanessa and Sasha, have been equally as efficient and that makes a huge difference to us when we’re busy working across multiple projects. You were both really accommodating when it came to taking on board feedback to better meet our needs and improve our learners’ experience, and that was very much appreciated!"


Central Highlands Regional Council – Scott Mason – Chief Executive Officer

"The Report Writing Training delivered by ICML was extremely engaging, professional and highly beneficial for council officers to develop and advance their report writing skills. The training provided staff with not only useful writing techniques and resources, but with a greater confidence and understanding of writing practices. I would highly recommend ICML to anyone wishing to progress their writing skills!"


Better Built Homes - Mel

"This is the 3rd Customer Service Training day we have held with ICML and will definitely not be the last. The course is very well run, relevant and Sarah is a very engaging facilitator."


Moonee Valley City Council – Stephanie

"Great facilitator! Really engaging – the topics and information was great. Having worked with ICML for different sessions, the customer relationships and service they provide is exceptional. They always deliver great quality training. Feedback is always outstanding – thank you. "


Urban Strategies – Sarah - Office Manager

"All our staff felt that Naomi engaged well with each individual and definitely did not use a generic approach to the topics discussed. It has been a very seamless and easy process from the moment we engaged ICML and we thank you for that as we understand you were under a tight deadline to get materials to us quite quickly. Should we need any future training, we would definitely consider using you again. For now we will take on board the skills and knowledge learnt from the body language workshop."


Barry Borzillo - Managing Director and CEO

"Since 2012 when we started working with ICML, they have consistently delivered exceptional leadership and business development training for our leaders and consultants at all levels. ICML have demonstrated from the beginning that they understand our business and tailor their programs to suit our goals and values. Through building our leadership capability, ICML have certainly contributed to Intrax’s remarkable growth. We enjoy working with ICML for their outstanding facilitators, tailored, enjoyable and practical workshops, customer service and meticulous organisation. "


Department of Education and Training - Wayne - Projects Delivery Manager

"We engaged ICML for a tailored Influencing skills program for our team of senior leaders in our department. ICML listened well to our needs and tailored a program delivered over multiple workshops. The emphasis was on understanding and applying influencing skills from a behavioural psychology point of view. The facilitator Suzanne Loubris certainly delivered on this. Suzanne’s psychology background and experience was instrumental in her facilitation of the program. She offered a framework to understand what motivates others and introduced a simple but effective approach to understanding and adapting to different behavioural types. Suzanne was a great facilitator. She helped the team gain confidence and practical skills to positively influence a variety of internal and external stakeholders. I have already recommended this program and ICML to colleagues. "


Royal Victorian Eye and Ear Hospital – Elizabeth

"Jill was knowledgeable with lots of great examples. A very relevant and useful course. Eye opening."


Nationwide Towing and Transport - Seema

"The workshop was excellent, massive value out of it for everyone involved. Monique and team did an incredible job. Absolutely rapt with her work and will be recommending ICML as our preferred training organisation moving forward, so thank you!"


DVJS Employment Solutions - Carol

"It was our absolute pleasure to recently have ICML deliver the Writing Powerful Emails course at our premises. The facilitator, Lynne, was both an informative and engaging presenter and held our interest through the half day session, with even a few laughs along the way. Already what I have learned is proving valuable in my work and will make a difference to the professionalism of my team. Thank you to the ICML team for making the process of organising the course easy and everything went without glitch. Highly recommend this course for even those who consider themselves competent email writers. We never stop learning."


Chris Regan - Chief People Officer at Moula, previously HR Director at Xero

"I am always happy to refer your business! You guys are awesome."


Falls Creek Resort - Stuart (CEO)

"Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!"


Master Electricians Australia - Jason O'Dwyer - Manager Advisory Services

"MEA is a National Membership organisation for Electrical Contractors and we provide education technical and business support to assist members successfully run their business. We are continually wanting to learn and improve every facet of our business but recently identified that some of our staff lacked confidence in some interactions with members. In conjunction with ICML we designed and delivered a Member Engagement session that assisted the staff identify their “pinch points”, identified ways to overcome and began us on the road to design our very own member playbook. The presenter was great. In a short time period she was able to discern our needs, work with 3 senior managers across different functional groups and designed a session that was engaging, full of team lead ideas and learnings that shared our collective strengths to combat our perceived weakness. It was a great day and achieved everything we needed."


William Adams - Ross Kelly, Business Manager

"On behalf of the Sales Team and William Adams I would like to thank ICML for your participation in our preparation sessions, willingness to be flexible to suit our demands and ability to provide the perfect facilitator (Robert) for the audience and subject at hand. I have had nothing but glowing reports on the way the session was managed along with information and advice that was communicated in a way so it resonated with the wide variety of attendees with experience levels ranging from one to over twenty years. ICML has managed to fulfil our requirements regardless of the challenges our specific content and logistic requirements have thrown your way. We would certainly recommend your company to others looking to train their workforce."


The Greater Metropolitan Cemeteries Trust - Eva

"This training company consistently produces great sessions and I really enjoy them!"


Rinnai Australia - Stella Dimitrakas, Organisational Development Specialist

"On behalf of Rinnai, I would like to say a big thank you to ICML and Mark on the delivery of a professional “Essential Leadership Skills” program. It well exceeded the expectations of all participants. The overall feedback was excellent. The program content was very relevant and very interactive. Mark was thorough, knowledgeable, approachable, funny and very engaging in his delivery. We will not hesitate to use your organisation for any future training programs that we roll out at Rinnai. Well done!"


Wyndham City Council - Kate Imms, Learning & Development Officer

"We have had an ongoing relationship with ICML for over four years at Wyndham City Council. Peter Munnik and his team of experienced, engaging and knowledgeable facilitators make my job very easy as they have proven time and again to be flexible and only too willing to accommodate our needs every time they deliver programs at our workplace. Their programs are always well received by our staff and I wouldn’t hesitate to call them with future needs."


One-Forty-One Plantations - Emma-Kate Griffiths, General Manager - Human Resources

"A significant period of change in our organisation resulted in the identification of a broad range of training requirements. We contacted ICML who meet our immediate needs, but have also continued to work with us to further develop our employees. Training has been delivered at our business site, tailored to our objectives, with a personalised and practical focus. I don’t think I have ever received such positive and strong feedback from participants on the courses we have held – even our CE has heard the ‘buzz’ about the recent session, Advanced Business Writing, and the Executive team are participating in a further session. I would recommend ICML for any customised training to help your employees learn practical tips and reach their potential!! "


Optum - Kate Isherwood, Manager Client Services

"We have used ICML for various training courses now, which were well received by all attendees and had positive impact on the way we do things. We like the fact that ICML engage with the business and get participants to answer questions before the course so that that it will be relevant to us when we attend, and the ease and flexibility of arranging the program. We will definitely use ICML again."


Bao Australia - Stephanie To, Accountant

"We approached ICML one year ago for an in-house training for our organisation. We are grateful for the hard work and exemplary service provided by Peter and his team. ICML’s team gives our organization great support. They are knowledgeable, responsive and thorough, and all this at an excellent value. We highly recommend ICML for all kinds of training an organization would need."