What clients value about ICML Archives

Gordon TAFE - Sharni

"ICML's support has been excellent! So thorough and professional. Anthony was an excellent contact, and assisted greatly in the process of discussing session topics, delivery, etc. Very flexible in his approach, and timely in responses, which made my job a lot easier and session's run smoothly. Vanessa was also excellent, although most of our contact was email form, I always knew what to expect, details of each session, timely resources and pre-work, quick evaluation results, etc,, I could go on forever! Thank you both!"

Each - Laura

"The tailoring of the program to our team's needs was very important, particularly since we are already experienced presenters. Ian took the time to understand the settings we work in and the various challenges they present. He was able to challenge us to build upon our skills in practical ways that were meaningful to our work. Operational support is very important as our team does not have dedicated administrative support. We were very impressed by the operational support provided by Roy and Vanessa. "

ASX - Anil

"The program's tailoring was absolutely critical to its success and impact. ICML took the time to understand our specific challenges, goals, and workplace context, which made the content highly relevant and immediately applicable. Overall, the program met and exceeded expectations by delivering targeted, practical solutions that resonated with all the participants. Robust operational support is extremely important to us, as it allows us to focus on the learning experience without worrying about the logistics. ICML's support was seamless, professional and responsive throughout the entire process."

Onyx Gaming - Melissa

"Extremely important to have the program tailored correctly so we were able to be as productive as possible. We were happy with our output from these sessions. Support was great. Very easy to organise."

Greater Western Water - Tessa

"We were very impressed with ICML from start to finish. Of the proposals we received for this training, ICML's was the most tailored and the only one based on using examples from the participant's own work. This proved an excellent approach. Lynne was a fantastic facilitator - professional, knowledgeable and very engaging. We found ICML more broadly very easy to work with. We will be in touch shortly about arranging further training."

Barry Nilsson Law - Rebecca

"Tailoring is very important so the learners don't feel like they're attending a cookie cutter program and have practical tips to take away. Damien took the brief on board and the program was tailored well."

Infrastructure Canberra - Arjun

"The communication from ICML was excellent resulting in the program being tailored to our needs."

Launch Housing - Kate

"Tailoring was very important. Simon did an amazing job of providing practical tips and tricks, the rationale behind them and role modelling so that participants experienced what he was talking about. Excellent level of assistance and very satisfied."

Metro Tasmania - Andrew

"The program’s tailoring was very important, as it ensured the content was directly relevant to my team and circumstances. It met needs well by focusing on the specific issues my team were facing, rather than taking a one-size-fits-all approach. The operational support provided by ICML is very important, as it makes the workshop organisation process much smoother. I’m highly satisfied with the support received."

Freshwater Place - Adam

"The tailoring was integral to this program. Lynne's real life experience was perfect in modifying a customer service session into a resident service session."

Mutual Trust - Naomi

"Tailoring the program is very important to us. As we had a diverse group of people attending, from several areas of the business, it was great to have scenarios included that were relatable to all of us."

Australian Industry Group - Diana

"Love love love working with this team. It always runs smoothly from proposal to post implementation review! More than happy to recommend to others."

Mutual Trust - Sonja - OD and Learning Manager

"Thank you for everything you do for me and Mutual Trust. I thoroughly enjoy working with the team at ICML and look forward to future opportunities. The teams professionalism and subject matter expertise is exceptional."

WaterNSW - Louise

" I highly recommend ICML. From the initial interaction regarding costs, to the coordination of the training sessions, the facilitator, training materials and invoicing - it all ran so smoothly."

Australia Post – Matthew

"I found working with ICML to be an extremely positive experience. From the initial interactions with Peter, where he was genuinely curious to understand our needs and desired outcomes, to delivering ongoing engagement throughout the tender process. I found the administration support to be first rate and alleviated the challenges we would have had if we'd not utilised ICML admin support. The reporting was efficient, effective and well received. Cris our facilitator was extremely engaging and enthusiastic - ensuring the change topic was very well received by attendees. I also found ICML receptive to feedback and prompt in response."

Specsavers - Simone

"Thank you ICML for another fantastic year working together! We are loving the workshops you deliver for us and we can see the tangible difference they are making to people’s development at Specsavers, so this is a very rewarding partnership indeed. We are grateful for everybody’s hard work, flexibility and diligence that allow our relationship to thrive!"

Rail Projects Victoria – Cathy

"ICML have been great to deal with. Always professional and very responsive. Lynne is a great facilitator!"

South Gippsland Shire Council – Ingrid

"ICML are a great partner to work with and deliver quality training for our organisation."

Yarra Ranges Council – Allie

"I just wanted to take a quick moment to share how wonderful the experience has been with ICML over the last few days. Whilst I’ve now interacted with four different people at ICML the transition has been seamless and it’s obvious you all know your role and the importance of exceptional customer service. It has been an absolute pleasure working with you through this process, and gives me a great insight into the kind of organisation ICML is and how easy you make it for your customers. If this is just the beginning, I’m really excited to see what the next steps look like and ultimately the delivery. Thank you to each of you who’ve played a part in this – you’re all great assets to ICML. (Tell the boss you deserve a pay rise!)"

The Salvation Army - Lindsay

"It's been a very positive experience working with ICML. Extremely impressed with the whole process, from the initial contact, to the discussion, to the delivery of the training and everything in-between."

Domestic Violence Service Management – Sally

"Hi Brenda, Just wanted to say how great the last two days have been! I was really pleased to see how much everyone shared and got involved. The pace, content and models were all really useful right throughout our organisation. I am so glad we found ICML and have had the time for staff to do this course. "

Walter and Eliza Hall Institute of Medical Research – Premila

"Great communication from the outset and a clear understanding of our training needs. During the course there were lots of examples to illustrate the various learning objectives. There was also opportunity to discuss real-life examples with colleagues in small groups which was very valuable. The action plan at the end of each day helped solidify our learning and plan to put it into practice straightaway. "

TasWater – Yvette

"This has been a true success story for us in finding and rolling this training out across our leadership teams at TasWater. I receive such positive feedback on how valuable the attendees have found the training and how they have been able to incorporate it into their board paper writing process."

Flyash Australia – Mark

"Very professional company to work with and course content was very good."

People's Choice Credit Union – Lacey

"We have had only great feedback from attendees and ways that they are already implementing their learnings into their day to day work!"

Tonkin + Taylor – Jess

"Very much enjoyed working with everyone at ICML. They take their time to understand the needs for each session, the facilitators are fantastic and everyone there is lovely to deal with."

Ryman Healthcare – Benita

"I wanted to take this opportunity to thank you both for being really great to work with. From the outset, when Lucie was making enquiries to different providers, you stood out because of your responsiveness to our requests and made the whole process so easy to organise. Your support team, Vanessa and Sasha, have been equally as efficient and that makes a huge difference to us when we’re busy working across multiple projects. You were both really accommodating when it came to taking on board feedback to better meet our needs and improve our learners’ experience, and that was very much appreciated!"

Central Highlands Regional Council – Scott Mason – Chief Executive Officer

"The Report Writing Training delivered by ICML was extremely engaging, professional and highly beneficial for council officers to develop and advance their report writing skills. The training provided staff with not only useful writing techniques and resources, but with a greater confidence and understanding of writing practices. I would highly recommend ICML to anyone wishing to progress their writing skills!"

Better Built Homes - Mel

"This is the 3rd Customer Service Training day we have held with ICML and will definitely not be the last. The course is very well run, relevant and Sarah is a very engaging facilitator."

Moonee Valley City Council – Stephanie

"Great facilitator! Really engaging – the topics and information was great. Having worked with ICML for different sessions, the customer relationships and service they provide is exceptional. They always deliver great quality training. Feedback is always outstanding – thank you. "

Urban Strategies – Sarah - Office Manager

"All our staff felt that Naomi engaged well with each individual and definitely did not use a generic approach to the topics discussed. It has been a very seamless and easy process from the moment we engaged ICML and we thank you for that as we understand you were under a tight deadline to get materials to us quite quickly. Should we need any future training, we would definitely consider using you again. For now we will take on board the skills and knowledge learnt from the body language workshop."

Barry Borzillo - Managing Director and CEO

"Since 2012 when we started working with ICML, they have consistently delivered exceptional leadership and business development training for our leaders and consultants at all levels. ICML have demonstrated from the beginning that they understand our business and tailor their programs to suit our goals and values. Through building our leadership capability, ICML have certainly contributed to Intrax’s remarkable growth. We enjoy working with ICML for their outstanding facilitators, tailored, enjoyable and practical workshops, customer service and meticulous organisation. "

Department of Education and Training - Wayne - Projects Delivery Manager

"We engaged ICML for a tailored Influencing skills program for our team of senior leaders in our department. ICML listened well to our needs and tailored a program delivered over multiple workshops. The emphasis was on understanding and applying influencing skills from a behavioural psychology point of view. The facilitator Suzanne Loubris certainly delivered on this. Suzanne’s psychology background and experience was instrumental in her facilitation of the program. She offered a framework to understand what motivates others and introduced a simple but effective approach to understanding and adapting to different behavioural types. Suzanne was a great facilitator. She helped the team gain confidence and practical skills to positively influence a variety of internal and external stakeholders. I have already recommended this program and ICML to colleagues. "

Royal Victorian Eye and Ear Hospital – Elizabeth

"Jill was knowledgeable with lots of great examples. A very relevant and useful course. Eye opening."

Nationwide Towing and Transport - Seema

"The workshop was excellent, massive value out of it for everyone involved. Monique and team did an incredible job. Absolutely rapt with her work and will be recommending ICML as our preferred training organisation moving forward, so thank you!"

DVJS Employment Solutions - Carol

"It was our absolute pleasure to recently have ICML deliver the Writing Powerful Emails course at our premises. The facilitator, Lynne, was both an informative and engaging presenter and held our interest through the half day session, with even a few laughs along the way. Already what I have learned is proving valuable in my work and will make a difference to the professionalism of my team. Thank you to the ICML team for making the process of organising the course easy and everything went without glitch. Highly recommend this course for even those who consider themselves competent email writers. We never stop learning."

Chris Regan - Chief People Officer at Moula, previously HR Director at Xero

"I am always happy to refer your business! You guys are awesome."

Falls Creek Resort - Stuart (CEO)

"Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!"

Master Electricians Australia - Jason O'Dwyer - Manager Advisory Services

"MEA is a National Membership organisation for Electrical Contractors and we provide education technical and business support to assist members successfully run their business. We are continually wanting to learn and improve every facet of our business but recently identified that some of our staff lacked confidence in some interactions with members. In conjunction with ICML we designed and delivered a Member Engagement session that assisted the staff identify their “pinch points”, identified ways to overcome and began us on the road to design our very own member playbook. The presenter was great. In a short time period she was able to discern our needs, work with 3 senior managers across different functional groups and designed a session that was engaging, full of team lead ideas and learnings that shared our collective strengths to combat our perceived weakness. It was a great day and achieved everything we needed."

William Adams - Ross Kelly, Business Manager

"On behalf of the Sales Team and William Adams I would like to thank ICML for your participation in our preparation sessions, willingness to be flexible to suit our demands and ability to provide the perfect facilitator (Robert) for the audience and subject at hand. I have had nothing but glowing reports on the way the session was managed along with information and advice that was communicated in a way so it resonated with the wide variety of attendees with experience levels ranging from one to over twenty years. ICML has managed to fulfil our requirements regardless of the challenges our specific content and logistic requirements have thrown your way. We would certainly recommend your company to others looking to train their workforce."

The Greater Metropolitan Cemeteries Trust - Eva

"This training company consistently produces great sessions and I really enjoy them!"

Rinnai Australia - Stella Dimitrakas, Organisational Development Specialist

"On behalf of Rinnai, I would like to say a big thank you to ICML and Mark on the delivery of a professional “Essential Leadership Skills” program. It well exceeded the expectations of all participants. The overall feedback was excellent. The program content was very relevant and very interactive. Mark was thorough, knowledgeable, approachable, funny and very engaging in his delivery. We will not hesitate to use your organisation for any future training programs that we roll out at Rinnai. Well done!"

Wyndham City Council - Kate Imms, Learning & Development Officer

"We have had an ongoing relationship with ICML for over four years at Wyndham City Council. Peter Munnik and his team of experienced, engaging and knowledgeable facilitators make my job very easy as they have proven time and again to be flexible and only too willing to accommodate our needs every time they deliver programs at our workplace. Their programs are always well received by our staff and I wouldn’t hesitate to call them with future needs."

One-Forty-One Plantations - Emma-Kate Griffiths, General Manager - Human Resources

"A significant period of change in our organisation resulted in the identification of a broad range of training requirements. We contacted ICML who meet our immediate needs, but have also continued to work with us to further develop our employees. Training has been delivered at our business site, tailored to our objectives, with a personalised and practical focus. I don’t think I have ever received such positive and strong feedback from participants on the courses we have held – even our CE has heard the ‘buzz’ about the recent session, Advanced Business Writing, and the Executive team are participating in a further session. I would recommend ICML for any customised training to help your employees learn practical tips and reach their potential!! "

Optum - Kate Isherwood, Manager Client Services

"We have used ICML for various training courses now, which were well received by all attendees and had positive impact on the way we do things. We like the fact that ICML engage with the business and get participants to answer questions before the course so that that it will be relevant to us when we attend, and the ease and flexibility of arranging the program. We will definitely use ICML again."

Bao Australia - Stephanie To, Accountant

"We approached ICML one year ago for an in-house training for our organisation. We are grateful for the hard work and exemplary service provided by Peter and his team. ICML’s team gives our organization great support. They are knowledgeable, responsive and thorough, and all this at an excellent value. We highly recommend ICML for all kinds of training an organization would need."

What clients value about ICML