Writing in local government comes with specific challenges. Our expert facilitators understand those challenges intimately. We have delivered hundreds of writing training workshops for councils across Australia.
Our council writing courses are highly tailored and we further customise each workshop by using examples of writing in your council, making the program relevant and enjoyable.
We deliver our training programs either through:
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
Are your team’s council reports concise and strategic? When we create council reports and council briefing papers, we often include too much detail and operational content, which makes decision making harder.
This uniquely focused council report writing course helps council employees and managers write succinct and high-level reports written for councillors. Many of these reports need to go through the Governance Department first. The workshop is tailored to focus on specific documentation and develops the skills that:
This program is suited for council employees who write council reports and council briefing papers.
In the Writing Local Council Reports course, you will learn how to:
Writing is often not the fun part of our job. It can be time consuming and sometimes it needs several rework attempts to get it right. Readers should be able to read a document once and process it in the way you intend.
This training program is entirely focused on writing council documents. It will help to write any council document faster and to give greater clarity for the reader. We will use participant work as the basis for exercises. They will immediately apply what they learn to their own and their colleagues’ writing, making the course far more interesting and relevant.
This program is suited for council employees who are required to write typical local government documents, such as emails, letters, policies or reports.
In this council documents writing course, you will learn how to:
Are the emails and letters generated by your department too officious, long winded or not focused on addressing the issues raised in incoming correspondence? A formal tone and inappropriate content can unintentionally offend customers and discredit the council’s reputation within the community.
This program focuses on your department’s documentation and presents simple techniques to create letters and emails with a customer-focused tone, whilst concisely addressing all the relevant issues.
This program is suited for local government employees who write external council emails and letters.
In this council email and letter writing course, learn how to:
We can also help you rewrite templates for responses that may need updating.
Responding to requests for review of council decisions is one of the hardest types of correspondence to write. It requires a clear and simple presentation of facts and often complicated by-laws and legislation. At the same time, it needs to convey respect and empathy for the customers and their situations.
This is a tailored course for this specialised area of writing for local government. It uses your examples and standard paragraphs to help your team members write high quality correspondence quickly and confidently.
This program is designed for council employees who need to respond to requests for review or appeal of council decisions. It is ideally suited to a group of members from one department.
In this program learn how to:
External funding is a major source for capital works and continuous improvement initiatives within councils. You are competing against other providers and it is easy to ‘miss the mark’ through a poor submission. These submissions require succinct and compelling composition of information to validate your council’s competency against the criteria.
Using examples previously created in the council, this course creates awareness and skills within this highly competitive area so that submissions have the best chance of success.
This program is suited for council employees who prepare submissions to external bodies.
In this Writing Funding Proposals course learn how to:
The tendering process is difficult and time-intensive. Make sure your bids stand out from the crowd. Here's what you need to think about when writing a tender....
I gained valuable information on audience, structure writing and the correct use of grammar and punctuation
The training was very informative and engaging. Zoom was also an effective platform for remote training.
Very informative, one of the best training sessions I have undertaken since joining local government.
I am already using the skills by referring to the quick reference guides and participant manual. I am now writing in the active voice and am clearly including my main message first. I have booked for the Advanced Business Writing workshop – I can’t wait.
Well done Lynne - very interactive, great examples across a range of disciplines and topics. Need to extend the program to as many staff as possible.
A fantastic trainer and great session. I can’t wait for Lynne’s next course!
The Report Writing Training delivered by ICML was extremely engaging, professional and highly beneficial for council officers to develop and advance their report writing skills. The training provided staff with not only useful writing techniques and resources, but with a greater confidence and understanding of writing practices. I would highly recommend ICML to anyone wishing to progress their writing skills!
Lynne is a great presenter and very engaging with everyone. Lots of tips Lynne showed us when writing emails I would have never picked up prior to the session.
Lynne was engaging the whole time – no moments of nodding off or inattention. Plus working on real life examples made the practice very relevant. The best one day course I have attended in quite some time. The skill and experience of the facilitator is evident.
Lynne’s session was excellent and I would highly recommend it to others. The program was well-delivered and engaging - could have easily become a very dry subject in someone else's hands.
A course that takes your personal input and uses it to improve your professional skills in an enjoyable and effective way. Facilitation was enjoyable, engaging and effective in communication.
Lynne is clear, concise and great communicator. Excellent at transferring knowledge. Provides feedback without causing embarrassment. Excellent training. Worth a full day out of the office due to the outcomes. Practical and results orientated.