Courageous Conversations for Leaders

Handling difficult conversations is a fundamental requirement for effective leadership but it is challenging. Most managers face a natural reluctance to confront poor performance in fear of being disliked, potential industrial action or bullying and/or unfair dismissal claims.

However, with the right skills, framework and preparation they’ll be able to communicate positively, assertively and achieve positive outcomes. This program builds practical skills and techniques to confidently conduct difficult conversations.

Tailored Difficult Conversations for Managers workshop –  virtual or in-house training – Melbourne – Sydney – Brisbane – Adelaide – Perth – Hobart – Darwin – Canberra – all regional areas – Asia – and anywhere else


This difficult management conversations training is designed for in-house delivery for groups of managers and can be tailored to all leadership levels.

The program is designed for anyone wanting to learn how to courageously resolve tough situations with team members, colleagues, suppliers, customers, your managers or other stakeholders.


In a typical difficult workplace conversations training course they will learn how to:

  • Identify and overcome internal barriers to engage in difficult conversations
  • Prepare and deliver honest feedback
  • Utilise a step-by-step difficult conversations framework
  • Build acceptance
  • Manage difficult and emotional reactions
  • Use communication skills to achieve a constructive conversation
  • Identify common ground and agreement
  • Reach agreement and commitment
  • Maintain relationships even after addressing tough issues.

Delivered in-house at your premises or in a virtual environment

We deliver our training programs either through:

We can deliver Courageous Conversations for Leaders training in Brisbane, Sydney, Melbourne or any other location in Australia or overseas.

Tailored difficult management conversations training delivered on your premises

We tailor:

  • Content: you mix and match topics – let us combine elements from other workshops to create the ultimate difficult management conversations training program.
  • Language: we’ll include your organisation’s business terminology or elements such as leadership imperatives, values, vision, mission etc.
  • Duration: depending on your budget and objectives, we can create a one-hour presentation or a multiple-day program and everything in between.

Ask us how we can tailor the program that perfectly suit your needs:

  • call 1300 655 098
  • start a chat at the bottom of our page
  • send us a message

If you are looking for a difficult conversations training program or for a ‘creating an open feedback culture’ training for your organisation, read more about our Courageous Conversations program.

Related Difficult Management Conversations blogs

Free eCoaching: ask an ICML trainer – get advice on difficult conversations

Do you have any questions about conducting difficult conversations you’d like to ask? Do you have a tough situation you need help with? Ask us here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.

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