Courageous Conversations for Leaders

Every people leader needs to be able to conduct difficult conversations with team members, but it is challenging. Most managers face a natural reluctance to confront poor performance or undesirable behaviours in fear of being disliked, potential industrial action or bullying and unfair dismissal claims.

However, in this difficult conversations for managers training, leaders will gain the skills to communicate courageously, assertively and achieve positive outcomes from these difficult situations. This program builds practical skills and techniques to confidently conduct difficult conversations with team members.

Tailored Difficult Conversations for Managers workshop –  virtual or in-house training – Melbourne – Sydney – Brisbane – Adelaide – Perth – Hobart – Darwin – Canberra – all regional areas – Asia – and anywhere else


This difficult conversations for managers training is designed for in-house delivery for groups of managers and can be tailored to all leadership levels.


In a typical courageous conversations for managers training course participants will learn how to:

  • Identify and overcome internal barriers to engage in difficult conversations
  • Prepare and deliver honest feedback
  • Utilise a step-by-step difficult conversations framework
  • Build acceptance
  • Manage difficult and emotional reactions
  • Use communication skills to achieve a constructive conversation
  • Identify common ground and agreement
  • Reach agreement and commitment
  • Maintain relationships even after addressing tough issues.

Location: we can deliver this difficult management conversations course in-house at your premises or in a virtual workshop

We deliver our difficult conversations for managers training programs either through:

We can deliver this Courageous Conversations for Leaders training in Brisbane, Sydney, Melbourne or any other location in Australia or overseas.

Tailored difficult management conversations training

We tailor:

  • Content: you mix and match topics – let us combine elements from other workshops to create the ultimate difficult conversations for managers training program.
  • Language: we’ll contextualise this difficult conversations training for managers to your organisation’s business terminology or elements such as leadership imperatives, values, vision, mission etc.
  • Duration: depending on your budget and objectives, we can create a one-hour presentation or a multiple-day program and everything in between.

Ask us how we can tailor the program that perfectly suit your needs:

  • call 1300 655 098
  • start a chat at the bottom of our page
  • send us a message

If you are looking for a difficult conversations training program for anyone in the organisation or for ‘creating an open feedback culture’ training for your organisation, read more about our Courageous Conversations program.

Related Difficult Management Conversations blogs

Free eCoaching: ask an ICML trainer – get advice on difficult conversations

Do you have any questions about conducting difficult conversations you’d like to ask? Do you have a tough situation you need help with? Ask us here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.

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