Handling difficult conversations is a fundamental requirement for effective leadership but it is challenging. Most managers face a natural reluctance to confront poor performance in fear of being disliked, potential industrial action or bullying and/or unfair dismissal claims.
However, with the right skills, framework and preparation they’ll be able to communicate positively, assertively and achieve positive outcomes. This program builds practical skills and techniques to confidently conduct difficult conversations.
This difficult management conversations training is designed for in-house delivery for groups of managers and can be tailored to all leadership levels.
The program is designed for anyone wanting to learn how to courageously resolve tough situations with team members, colleagues, suppliers, customers, your managers or other stakeholders.
In a typical difficult workplace conversations training course they will learn how to:
We deliver our training programs either through:
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
Ask us how we can tailor the program that perfectly suit your needs:
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Erin was very engaging and knowledgeable. I found the entire day to be interesting and applicable to real life concepts and difficult conversations. Very practical.
Justine is a fun and enthusiastic presenter who kept me engaged and willing to learn. I completed the course with useful information that I will implement today and in the future, both within my work and home life. Online is more challenging to keep participants engaged than face to face, however Justine did an amazing job with this. She is enthusiastic, and provided a balance of interaction (scenarios and 'break out rooms') and written information that kept me engaged.
The skills learnt from today I do believe I will take these learnings throughout my whole career and life. Thank you
Suzanne is an expert in the content and ability to deliver. I enjoyed developing greater understanding of my weakness and areas I need to be aware of. Adult, Parent and Child responses – I will be using this in supervision to engage and develop staff.
This workshop was really valuable. It provided me with insights into how to deal with difficult conversations and best practice. Erin was energetic and kept the content moving along.
Excellent training really enjoyed the day and have many things to take back to the team. Lynne held my attention all day.
Justine was excellent! Why? She had very good knowledge about the subject - she did not really read the book it was all coming from her head which I loved. Justine made the sessions interactive - making us to try and give and receive feedback using different techniques. 11/10.
Great workshop, very informative!! Well planned and executed, easy to digest and apply. The program taught me about my personality. This in turn has better equipped me to understand how to overcome difficult situations.
Justine is great! I really learnt a lot that will be really helpful – especially being new to a leadership role. Really engaging especially for a zoom meeting! Was great to still go into the breakout rooms and practice with others.
I really enjoyed Suzanne's style and presentation. Stories that were real based on Suzanne’s experience and the other participants and being able to analyse those stories and refine feedback.
Great overall! Great use of my time. Highly recommended. Content wise the workshop was great.
Andrea was excellent – very clear and gave great examples. She was knowledgeable and helpful. Andrea had a good grasp of the time we needed to get across these concepts, practice and re-cap This was a succinct and effective program – highly recommended.
David was fantastic in his knowledge and delivery. He was incredibly engaging and related well to participants.
Paul was very engaging, stayed on topic and kept the day relevant. I have had experience in these areas over many years. The reminder of strategies was unexpectedly worthwhile!
The whole session was very engaging and a great mix of table discussion vs. group discussion. Well done, thank you!
Lynne was wonderful and made the course interesting and engaging. In my role as Acting Supervisor I have to deal with situations and this course gives me opportunity to tackle issues with confidence.
I really enjoyed the course materials and Paul’s delivery. Paul has been an awesome facilitator and very engaging in his delivery. It made me reflect on my interaction in the workplace and how I can improve certain areas for more effective communication.
Very interesting and thought provoking on dealing with different personality types. Very well presented.
A vibrant, positive and engaging workshop delivered by a skilled communicator. Useful ideas and practices shared throughout. The activities/interactive components were particularly enjoyable and useful. Rob did well to build a sense of camaraderie in the room. Well done.
Justine was very clear and engaging, interactive and made the session fun. Have attended HR sessions in the past which were condescending or dry. This had everyone involved. Really well-presented information and good interaction and simulations to make it actionable. Material was relevant.
Lynne is really experienced, charming and has a great knowledge. Super recommended, fun to do!! Great learning.
Loved the way the training was structured. Felt half day was too short for this training and could have more interactive sessions. Justine did an excellent job.
Great session. Very practical. Lots of real life relatable examples. Highly recommend the presenter - Mark. Only 10-15 in the room and the intimate workshop worked well.
Mechelle was engaging and had a sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
Excellent! Thoroughly enjoyed the session and will definitely put what I have learnt into practice. Session was very informative. Subject matter was presented in a way that was easily understood.
Paul was fantastic. Paul chose key subjects to discuss and then delved deeper. Great information and facilitator. The program was very engaging and interactive.
Very engaging. Great activities. Lynne was very knowledgeable, direct and honest about how to tackle conversations.
Loved Mark’s styles of teaching. Very fun, informative and knowledgeable. Loved the program. Would definitely recommend to anyone in a consulting/management position. Very beneficial. Got to learn tips and tricks on how to handle tough situations.
Very interactive! With my role as manager, I am continuously providing feedback and this program and how Matthew presented it really helps with that.
Great manual which I shall refer back to – so many points resonated with me. Will definitely use in professional and personal life. Super engaging facilitator, time flew! Loved all the activities. Suzanne made excellent points and I listened to every word. Super engaging, interesting, fun, helpful and overall awesome training. Would recommend to anyone and everyone. Thanks for a great day!
Matthew was very engaging. He delivered a concise, effective training that embedded essential and important points on conversations and performance.
Facilitator was fantastic, very knowledgeable on the topic. I learnt a lot and can apply these skills both at home and the workplace.
Suzanne was relatable and provided great interaction including role plays. The program has helped me to build a better understanding on feedback and styles analysis.
Thank you Justine, your interactive training, whereby you included each participant by sharing out tasks and used each person’s names in examples, was engaging and effective. Your availability in the breakout rooms offered our room support when we had hit a road block, and it was much appreciated. The format of the workshop was facilitated by Justine who used face to face training techniques so it was effective and retained personal impact.
Suzanne had an excellent approach and style of facilitating. I learnt extremely valuable skills that I will apply in my career. Her presentation is very engaging. I had a great overall training experience.
Paul was very engaging and insightful. Very knowledgeable and teaching techniques were interactive. I’ve learnt a lot of different skills and techniques through this course that I feel I will be able to utilise in my day to day role. I felt engaged throughout the whole session.
Lynne was engaging and didn’t skip a beat. Fantastic facilitator and obvious expert knowledge. Great framework provided.
Really great and these concepts/frameworks apply in every part of life whether it’s professional or personal. Andrea is great and really took that extra step to explain the details of the program very well.
This workshop was insightful, informative and entirely practical. The methods I learnt today will absolutely help my approach to give and receive feedback.
Mechelle was engaging and had sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!
Suzanne was the right mix of fun and informative. The session was really useful and I will definitely be using the strategies.
Do you have any questions about conducting difficult conversations you’d like to ask? Do you have a tough situation you need help with? Ask us here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.