Handling difficult conversations is a fundamental requirement for effective leadership but it is challenging. Most managers face a natural reluctance to confront poor performance in fear of being disliked, potential industrial action or bullying and/or unfair dismissal claims.
However, with the right skills, framework and preparation they’ll be able to communicate positively, assertively and achieve positive outcomes. This program builds practical skills and techniques to confidently conduct difficult conversations.
This difficult management conversations training is designed for in-house delivery for groups of managers and can be tailored to all leadership levels.
The program is designed for anyone wanting to learn how to courageously resolve tough situations with team members, colleagues, suppliers, customers, your managers or other stakeholders.
In a typical difficult workplace conversations training course they will learn how to:
We deliver our training programs either through:
We can deliver Courageous Conversations for Leaders training in Brisbane, Sydney, Melbourne or any other location in Australia or overseas.
We tailor:
Ask us how we can tailor the program that perfectly suit your needs:
If you are looking for a difficult conversations training program or for a ‘creating an open feedback culture’ training for your organisation, read more about our Courageous Conversations program.
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Thank you Martin, I now have the knowledge to structure conversations and also to not delay them.
Justine presenting style was engaging and not intimidating. Although l have participated in a number of similar training, l was able to come out of this training with a few new learnings that l can see will add value to how interact with peers and clients.
I really enjoyed the course materials and Paul’s delivery. Paul has been an awesome facilitator and very engaging in his delivery. It made me reflect on my interaction in the workplace and how I can improve certain areas for more effective communication.
Matt was friendly and easy to understand. Would highly recommend this course to all managers.
Great session. Very practical. Lots of real life relatable examples. Highly recommend the presenter - Mark. Only 10-15 in the room and the intimate workshop worked well.
I thought Matt was a great facilitator, he has the right mix of advice and examples and the workbook was laid out really well. He had a really friendly and relaxed manner.
Do you have any questions about conducting difficult conversations you’d like to ask? Do you have a tough situation you need help with? Ask us here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.