It’s daunting holding conversations with unpleasant messages and delivering difficult feedback. Need to tell a team member they’re not pulling their weight? Tell a client that promised deadlines cannot be met? It’s not surprising most of us have the tendency to avoid potential conflict.
Holding courageous conversations means overcoming internal barriers and skilfully addressing the issues rather than the person. In this program participants will learn to confidently address performance matters, deliver bad news, tackle difficult behaviour and resolve interpersonal issues.
This difficult conversations training course is designed for anyone wanting to learn how to courageously resolve tough situations with colleagues, suppliers, customers, your manager or other stakeholders.
In this difficult conversations training course participants will learn how to:
We deliver our training programs either through:
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
Delivering a Courageous Conversations training program as an in-house training program is economical with five or more participants.
Even better, we boost your return on investment because we tailor the training experience:
We also coach individuals to build skills in conducting difficult and critical conversations in any situation.
Managers need to be able to conduct difficult conversations without hesitation. Regularly there will be issues with performance or behaviour that can only be resolved through candid conversations. Read more about our Courageous Conversations training for leaders.
In this difficult conversations training program we can help build a culture of open and honest communication and feedback. Key components of this program are critical communication elements such as understanding different communication styles, listening skills and giving feedback.
As someone leading projects or project tracks you need to influence people in the project team and stakeholders without using formal authority. You need to hold people accountable and sometimes have difficult conversations. This difficult conversations training program for project managers will contribute to the smooth running of your project.
We offer this program in two 3-hour workshops over two consecutive weeks. You can attend this program from anywhere: your workstation or from home.
Two 3-hour online workshops, 9.30am to 12.30pm
** AEST – please check your local time
$ 395 + GST
We limit the group size to 12. This means the workshops are highly interactive and we’ll be able to focus on your personal challenges.
Achieving optimal communication patterns with your team while working remotely is critical for connection, inclusion and mental health from all sides...
An ability to appropriately manage workplace conflicts can have a direct impact on creating a happier, healthier and more productive team and workplace....
Are you using your negotiating skills successfully in the workplace? If not, you might need to prioritise using them until it becomes second nature....
Lynne is really experienced, charming and has a great knowledge. Super recommended, fun to do!! Great learning.
Great workshop, very informative!! Well planned and executed, easy to digest and apply. The program taught me about my personality. This in turn has better equipped me to understand how to overcome difficult situations.
Justine was very clear and engaging, interactive and made the session fun. Have attended HR sessions in the past which were condescending or dry. This had everyone involved. Really well-presented information and good interaction and simulations to make it actionable. Material was relevant.
Very interesting and thought provoking on dealing with different personality types. Very well presented.
Suzanne was relatable and provided great interaction including role plays. The program has helped me to build a better understanding on feedback and styles analysis.
This workshop was really valuable. It provided me with insights into how to deal with difficult conversations and best practice. Erin was energetic and kept the content moving along.
Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!
Suzanne was the right mix of fun and informative. The session was really useful and I will definitely be using the strategies.
Suzanne is an expert in the content and ability to deliver. I enjoyed developing greater understanding of my weakness and areas I need to be aware of. Adult, Parent and Child responses – I will be using this in supervision to engage and develop staff.
Excellent! Thoroughly enjoyed the session and will definitely put what I have learnt into practice. Session was very informative. Subject matter was presented in a way that was easily understood.
Really great and these concepts/frameworks apply in every part of life whether it’s professional or personal. Andrea is great and really took that extra step to explain the details of the program very well.
Loved Mark’s styles of teaching. Very fun, informative and knowledgeable. Loved the program. Would definitely recommend to anyone in a consulting/management position. Very beneficial. Got to learn tips and tricks on how to handle tough situations.
The whole session was very engaging and a great mix of table discussion vs. group discussion. Well done, thank you!
Very engaging. Great activities. Lynne was very knowledgeable, direct and honest about how to tackle conversations.
Justine was excellent! Why? She had very good knowledge about the subject - she did not really read the book it was all coming from her head which I loved. Justine made the sessions interactive - making us to try and give and receive feedback using different techniques. 11/10.
Thank you Justine, your interactive training, whereby you included each participant by sharing out tasks and used each person’s names in examples, was engaging and effective. Your availability in the breakout rooms offered our room support when we had hit a road block, and it was much appreciated. The format of the workshop was facilitated by Justine who used face to face training techniques so it was effective and retained personal impact.
David was fantastic in his knowledge and delivery. He was incredibly engaging and related well to participants.
Justine is great! I really learnt a lot that will be really helpful – especially being new to a leadership role. Really engaging especially for a zoom meeting! Was great to still go into the breakout rooms and practice with others.
Mechelle was engaging and had a sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
Paul was very engaging and insightful. Very knowledgeable and teaching techniques were interactive. I’ve learnt a lot of different skills and techniques through this course that I feel I will be able to utilise in my day to day role. I felt engaged throughout the whole session.
Paul was fantastic. Paul chose key subjects to discuss and then delved deeper. Great information and facilitator. The program was very engaging and interactive.
Lynne was wonderful and made the course interesting and engaging. In my role as Acting Supervisor I have to deal with situations and this course gives me opportunity to tackle issues with confidence.
Andrea was excellent – very clear and gave great examples. She was knowledgeable and helpful. Andrea had a good grasp of the time we needed to get across these concepts, practice and re-cap This was a succinct and effective program – highly recommended.
Excellent training really enjoyed the day and have many things to take back to the team. Lynne held my attention all day.
Loved the way the training was structured. Felt half day was too short for this training and could have more interactive sessions. Justine did an excellent job.
I really enjoyed the course materials and Paul’s delivery. Paul has been an awesome facilitator and very engaging in his delivery. It made me reflect on my interaction in the workplace and how I can improve certain areas for more effective communication.
Mechelle was engaging and had sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
A vibrant, positive and engaging workshop delivered by a skilled communicator. Useful ideas and practices shared throughout. The activities/interactive components were particularly enjoyable and useful. Rob did well to build a sense of camaraderie in the room. Well done.
Facilitator was fantastic, very knowledgeable on the topic. I learnt a lot and can apply these skills both at home and the workplace.
Erin was very engaging and knowledgeable. I found the entire day to be interesting and applicable to real life concepts and difficult conversations. Very practical.
The skills learnt from today I do believe I will take these learnings throughout my whole career and life. Thank you
Great manual which I shall refer back to – so many points resonated with me. Will definitely use in professional and personal life. Super engaging facilitator, time flew! Loved all the activities. Suzanne made excellent points and I listened to every word. Super engaging, interesting, fun, helpful and overall awesome training. Would recommend to anyone and everyone. Thanks for a great day!
Justine is a fun and enthusiastic presenter who kept me engaged and willing to learn. I completed the course with useful information that I will implement today and in the future, both within my work and home life. Online is more challenging to keep participants engaged than face to face, however Justine did an amazing job with this. She is enthusiastic, and provided a balance of interaction (scenarios and 'break out rooms') and written information that kept me engaged.
Great overall! Great use of my time. Highly recommended. Content wise the workshop was great.
Matthew was very engaging. He delivered a concise, effective training that embedded essential and important points on conversations and performance.
This workshop was insightful, informative and entirely practical. The methods I learnt today will absolutely help my approach to give and receive feedback.
Great session. Very practical. Lots of real life relatable examples. Highly recommend the presenter - Mark. Only 10-15 in the room and the intimate workshop worked well.
Very interactive! With my role as manager, I am continuously providing feedback and this program and how Matthew presented it really helps with that.
Paul was very engaging, stayed on topic and kept the day relevant. I have had experience in these areas over many years. The reminder of strategies was unexpectedly worthwhile!
Lynne was engaging and didn’t skip a beat. Fantastic facilitator and obvious expert knowledge. Great framework provided.
Suzanne had an excellent approach and style of facilitating. I learnt extremely valuable skills that I will apply in my career. Her presentation is very engaging. I had a great overall training experience.
I really enjoyed Suzanne's style and presentation. Stories that were real based on Suzanne’s experience and the other participants and being able to analyse those stories and refine feedback.
Do you have any questions about conducting courageous conversations or difficult conversations training you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.