Conflict is common. Everyone has different interests, opinions and agendas. In addition, common miscommunication can easily lead to tension and conflict. If unaddressed, it can be detrimental to relationships, workplace productivity and sense of well-being.
This conflict management training course will help participants recognise the early signs of conflict and give them tools to effectively deal with it. They will feel confident to manage difficult situations and turn them into positive outcomes.
This Managing Conflict training course is designed for anyone requiring new and effective ways to manage and resolve conflict.
In this conflict management course participants will learn how to:
We deliver our training programs either through:
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
Delivering a conflict management and resolution training as an in-house program is economical and effective. We boost your return on investment because we tailor the training experience:
We also coach individuals to build conflict management and resolution skills. Ask us how we can tailor the program to suit your needs:
We regularly deliver one-on-one sessions devoted to managing conflict situations. After identifying the issues we systematically work with the coachee towards building skills and behaviours that assist in identifying, managing and resolving conflict. Sometimes we achieve our goals in an individual session. Sometimes we utilise a number of sessions to achieve satisfactory results. Some of our conflict management course facilitator-coaches are Organisational Psychologists, who are trained in helping people understand deep-underlying drivers of behaviour.
Our expert mediators are highly skilled in working with you to resolve workplace conflict situations. Our professional mediators assist participants in identifying the issues and the root causes. Through a coaching style of mediation, we will help participants and organisations resolve disputes. With the recently introduced Work Health and Safety legislation, employers have the obligation to protect their employees from conflict, bullying and harassment. Early intervention will help employers avoid costly and unnecessary escalation of conflict in the workplace. Our mediators will help ensure a safe environment for employees and thereby improve morale, productivity and your bottom line.
We deliver in-house conflict management training courses in Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra and Darwin and country areas. We are able to tailor to any needs relating to conflict management programs. Some examples of how we have customised programs:
Because everyone gets busier and busier, we deliver shorter and sharper conflict management training sessions. We will be able to build a higher level of skill and confidence in a full day compared to in a two-hour session. Nevertheless, we may be able to focus on your most important objectives and deliver a program as a Skill Shot. A Skill Shot is a short interactive presentation or workshop. We are also happy to discuss combining multiple conflict management training sessions of varying durations. Tell us about your goals and we’ll design a program to achieve your critical outcomes, often at no or limited customisation costs.
Dealing with conflict at work instead of avoiding it is one of the big challenges for managers, frontline leaders, supervisors and team leaders. Hardly anyone likes it, but facing and resolving conflict is a core skill. In this Conflict Resolution skills for leaders training program for managers, we are able to include:
No workplace is without unreasonable and difficult people. We can tailor and facilitate a workshop that develops the skill, confidence and courage to deal with them. Such a program would typically include:
In our Managing Difficult Clients training course, we help sales and customer service teams deal with difficult and unreasonable customers. A specifically tailored program may include:
Some professions attract a high level of aggression from people. Examples are Parking Inspectors, Compliance Officers, Public Transport Drivers and Ticket Inspectors, Security Guards, Police Officers etc. Staff deal with frustrating and stressful situations and it is hard not to be provoked by emotional and challenging people. For these professions we offer training programs delivered by specialised psychologists. Sessions typically include:
Additional personal counselling or coaching is available.
We offer this program in two 3-hour workshops over two consecutive weeks. You can attend this program from anywhere: your workstation or from home.
Two 3-hour online workshops, 9.30am to 12.30pm
** AEST – please check your local time
$ 395 + GST
We limit the group size to 12. This means the workshops are highly interactive and we’ll be able to focus on your personal challenges.
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Practical information which was easy to relate to. By using personal experiences, I found it easy to communicate with Suzanne.
I enjoyed the workshop and was very impressed at how content was geared to our industry. It was obvious that Monique spent some time to ensure our experience was relevant to our industry.
Very informative session!
Maggie has great knowledge on the subject and shared the knowledge beautifully. Very clear, detailed and great examples. The program has helped me to see the situations with a different point of view, understand people have different personalities and also ways to behave under pressure. Thank you Maggie! You have inspired me to make positive changes on my relationships with co-workers, family, friends etc.
The training has lots of interesting examples. It is easy to absorb the information. The information and notes are great and easy to absorb. I have learned techniques of dealing with difficult customers. It will help me provide better customer service to clients.
The program is very useful and Jill has an excellent knowledge and experience based on how organised and the way she deals with the questions from the participants.
Graham is an excellent presenter, great involvement. Provides some additional tools and viewpoints to use in day to day interactions.
I found Graham’s information on things to be excellent. His knowledge is fantastic.
Paul was very articulate and knows his stuff. Comprehensive, practical and useful.
Naomi was knowledgeable. Used good scenarios, very easy to put into practice. Great session.
I found the workshop to be extremely interactive, engaging and enjoyable. Certainly exceeded my expectations.
This course has made me reassess my management skills and style and provide a structure to improve and develop my skills. Justine was very professional, excellent communicator and structured the content in a meaningful and logistic format. Good balance of theory and practice.
Paul was well spoken, informative and friendly. Great job, keep it up. Life changing stuff.
Paul kept the class engaged and interested in the discussion with great energy. Gave me skills that I can implement in my workplace and day to day activities.
The workshop was excellent, massive value out of it for everyone involved. Monique and team did an incredible job. Absolutely rapt with her work and will be recommending ICML as our preferred training organisation moving forward, so thank you!
This session was way more interesting, dynamic and playful than the summary led me to believe - I thought I might be going to something fairly 'dry' but it wasn't at all. I have recommended it to my senior manager to use as an away day session, it was that good. I think ALL staff could really benefit from it - not just managers or team leaders.
Fantastic course. Graham has an excellent manner of speaking and getting important points across 10/10.
Naomi is a fantastic facilitator, relatable and is confident in her knowledge of this program. Naomi is able to adapt and relate the course content to fit our needs more personally and explain/breakdown content clearly. Being a leader in customer service, this program helped me gain confidence to manage conflict in internal and external situations.
Graham is very engaging. He moves through the materials at a good pace and is always very positive in his feedback. Now have some useful strategies to practise and use both at work and home.
This was the best training session I have attended at RMIT. Suzanne was absolutely amazing and the content was very insightful, but practical. Would highly recommend it.
Naomi was approachable and personable. She shared personal experiences and really made an effort to engage with each person in the class and understand the business.
Unbelievably helpful! I think my usual responses to conflict will be turned on their heads and I feel equipped with more understanding about how to navigate conflict!
David was fantastic in his knowledge and delivery. He was incredibly engaging and related well to participants.
Mark was amazing. I believe everyone in my team should do it. Informative – learnt a lot. Loved every minute. Would definitely recommend it.
Whether you’re from Sydney, Melbourne, Brisbane or any other place: Do you have any questions about conflict management you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.