Emotional Intelligence – Enhancing Relationships

Successful people are often set apart not by their IQ, but by their EQ; their Emotional Intelligence. Emotional Intelligence is the ability to recognise and manage emotions. Many extraordinary people are successful because they have the ability to connect with others at a personal and emotional level.

This training program will help participants to develop their EQ and take full ownership of their emotions, to enable them to influence others and succeed.

Tailored Emotional Intelligence training program – virtual or in-house – Melbourne – Sydney – Brisbane – Adelaide – Perth – Hobart – Darwin – Canberra – all regional areas – Asia – and anywhere else


This emotional intelligence course, delivered all over Australia including Sydney, Melbourne and Brisbane, is designed for anyone wanting to be more effective in work and life relationships by better understanding and managing emotions.


In this communicating with emotional intelligence course participants will learn how to:

  • Recognise the 7 basic human emotions
  • Understand their own emotions and their impact
  • Communicate about feelings
  • Recognise and manage their hot buttons
  • Manage impulse and reaction
  • Focus on the key elements of happiness
  • Use Emotional Intelligence to build relationships.

Delivered in-house at your premises or in a virtual environment

We deliver our training programs either through:

  • Face-to-face workshops at your offices – An ICML facilitator will lead participants in learning practical skills and techniques to build emotional intelligence.
  • Impactful virtual workshops – Our online virtual workshops replicate face-to-face experiences through conferencing technology for highly impactful learning.

Tailored Emotional Intelligence training delivered on your premises

Delivering an Emotional Intelligence training program as an in-house workshop is economical and effective. We can deliver your emotional intelligence course in Sydney, Melbourne, Brisbane or any other location in Australia or overseas.

We boost your return on investment because we tailor the training experience:

  • Content: you mix and match topics
  • Language, by including your business info and terminology
  • Duration: from a short presentation or Skill Shot to a multiple-day program and everything in between
  • Time of day
  • Anything else relevant to you.

We also coach individuals to build their Emotional Intelligence skills.

Ask us how we can tailor the program to suit your needs:

  • call 1300 655 098
  • start a chat at the bottom of our page
  • send us a message

Examples of Emotional Intelligence training and coaching

Emotional Intelligence training for Leaders

The most important predictor for leadership success is not intelligence; it is emotional intelligence. Some EI keywords are empathy, listening skills, understanding emotions, regulating own emotions and optimism. We can develop Emotional intelligence. Our emotional intelligence course in Sydney and all over Australia, including Melbourne and Brisbane, EI training and coaching for leaders targets and builds the critical success factors for great leadership.  Ask us how.

Emotional Intelligence training for Customer Service and Call Centres

EQ is essential for delivering superior customer service. Emotions can run high. We teach representatives to control their own emotions and use techniques to manage customers’ emotions. After our emotional intelligence course or EI training for customer service and call centre staff, your team will build better relationships and manage situations of conflict with agility. Ask us how.

Related Emotional Intelligence blogs

Emotional Intelligence testimonials

Free eCoaching: ask an ICML trainer – get advice on Emotional Intelligence

Do you have any questions about Emotional Intelligence course in Sydney and all over Australia, including Melbourne and Brisbane, or the Emotional Intelligence training you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.

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