Building Client Relationships

Building and maintaining client relationships is more effective when your team understands the psychology of relationships, trust and influence. This program is not about tricks or quick fixes. It will help to understand what it takes to build enduring and trusting relationships with clients, leading to influence and long-term profitable business.

Tailored Building Client Relationships training program – virtual or in-house delivery – Melbourne – Sydney – Brisbane – Adelaide – Perth – Hobart – Darwin – Canberra – all regional areas – Asia – and anywhere else


This program is for people who interact with clients.


In a typical client relationship building training course, participants will learn how to:

  • Use the rules of likeability to their advantage
  • Build strong customer connections
  • Build trust through opening up about themselves
  • Use communication strategies to build client relationships
  • Apply the rules of persuasion
  • Hold engaging conversations with clients
  • Build trusting and sustainable customer relationships.

Delivered in-house at your premises or in a virtual environment

We deliver our training programs either through:

Tailored client relationships building program delivered on your premises

We deliver this building client relationships training program as a one-hour interactive presentation or a multiple-day program and everything in between. We also coach individuals to build client relationships skills. Delivering a tailored in-house training program is economical and effective. Ask us how we can tailor the program to suit your needs:

  • call 1300 655 098
  • start a chat at the bottom of our page
  • send us a message

Related Communication Blogs

Building Client Relationships testimonials

Free eCoaching: ask an ICML trainer – get advice on managing client relationships

Do you have any questions about relationship building and relationship management you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.

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