ICML training courses > Sales and customer service training > Building client relationships
Building and maintaining client relationships is more effective when your team understands the psychology of relationships, trust and influence. This program is not about tricks or quick fixes. It will help to understand what it takes to build enduring and trusting relationships with clients, leading to influence and long-term profitable business.
This program is for people who interact with clients.
In a typical client relationship building training course, participants will learn how to:
We deliver our training programs either through:
We deliver this building client relationships training program as a one-hour interactive presentation or a multiple-day program and everything in between. We also coach individuals to build client relationships skills. Delivering a tailored in-house training program is economical and effective. Ask us how we can tailor the program to suit your needs:
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Naomi is passionate in what she does. She gives me digestible chunks of knowledge that are implementable and real world. Great stuff. My previous role was an engineer. Having this training equips me to my new role as a solutions architect which is more customer facing.
Naomi was engaging and interesting to listen to. She relaxed the room and invited our responses. She tied the conversation to the topics very well.
Naomi is an experienced and skilled networker and sales trainer who teaches the tools to be an effective sales executive. I feel more equipped to network more effectively. I feel more confident to walk into an event and ensure I make connections.
Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!
I appreciated being together as an admin staff. Sarah was very engaging and helped promote good discussion.
Ralph is a great communicator, engaging and stuck to the time. It has been specific to my job and a lot of it has resonated with me. I will incorporate what I have learnt in my job. Great program and great facilitator. Highly recommend ICML and Ralph.
Do you have any questions about relationship building and relationship management you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.