ICML training courses > Sales and customer service training > Building client relationships
Building and maintaining client relationships is more effective when your team understands the psychology of relationships, trust and influence. This program is not about tricks or quick fixes. It will help to understand what it takes to build enduring and trusting relationships with clients, leading to influence and long-term profitable business.
This program is for people who interact with clients.
In a typical client relationship building training course, participants will learn how to:
We deliver our training programs either through:
We deliver this building client relationships training program as a one-hour interactive presentation or a multiple-day program and everything in between. We also coach individuals to build client relationships skills. Delivering a tailored in-house training program is economical and effective. Ask us how we can tailor the program to suit your needs:
How do trust, empathy and personalisation help sales leaders build lasting client relationships, close deals and nurture loyalty?...
Explore ways to lead meetings with collaboration, not control, and unlock the key to proactive, proactive team discussions....
Professional skills and agility are the key to thriving in 2025. Explore tips and tricks to train the trainer for a more productive workplace....
Discover practical tips and tools to balance flexibility, boost productivity and manage hybrid teams effectively in the workplace....
Learn communication strategies from the Australian banking sector to build trust, boost morale and address scrutiny proactively....
Read more Communication blogs
Ralph was a fantastic facilitator. Thank you!! Excellent program. Ralph was able to tie people’s comments back to relevant content. He provokes a lot of insightful discussion.
Naomi was engaging and interesting to listen to. She relaxed the room and invited our responses. She tied the conversation to the topics very well.
Very interesting material and great practical calls to action throughout the training.
Matt presented very well and was able to draw out contributions from the whole group. Very worthwhile, and I hope our team can make use of the techniques and frameworks in our future client engagement activities.
Steve was out of this world amazing. He took the material to another level. The material was very empowering and helpful.
Naomi is passionate in what she does. She gives me digestible chunks of knowledge that are implementable and real world. Great stuff. My previous role was an engineer. Having this training equips me to my new role as a solutions architect which is more customer facing.
Do you have any questions about relationship building and relationship management you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.