Speak Up, Be Heard and Feel Confident

Thank you Suzanne - I really enjoyed meeting you and attending this course. Suzanne was a fantastic facilitator. I enjoyed this course and found it very informative and useful in everyday dealings with people.

gotafe - Kate

Excellent workshop straight to the point, very easy going and relaxed atmosphere. I would recommend this course based on the relevant information provided by the facilitator, this is very useful.

MAXNetWork - Brigitte

Suzanne was brilliant. Very engaging, humorous and knowledgeable. Very enjoyable workshop.

Paediatric Integrated Cancer Services - Steph

The course was interactive with solid direction and positive guidance. I loved how Rose had really delved into the pre-course surveys and expected individual outcomes.

Accenture Australia - Liz

Graham was brilliant, really engaging day.

Cundall – Ryan

Graham was a very knowledgeable and very engaging the whole day. I was really impressed with his delivery and enthusiasm of the material. Thank you for a great day of training! I really appreciate the initial phone call as it helped get an understanding of the business.

Cundall - Alex

Rose was great, clear, very easy to listen to – I didn’t get bored or distracted The day went really fast with really relevant material and interesting topics.

PNORS Technology Group Pty Ltd - Anita

Great workshop which was flexible to our needs both before the sessions and during as concerns and questions were raised. Rose is a fantastic facilitator with a great wealth of experience and knowledge that helped our group to brainstorm ideas to resolve our existing issues and personal shortfalls.

Melbourne Theatre Company - Eliza

Rose is a great speaker that encouraged participation from everyone. Her content delivery was very good.

Eastern Health Clinical School - Deborah

Mark was terrific – great anecdotes, knew his material. He made the day – which I thought would be too long – fun, engaging, thought provoking and I walk away with actual tools and strategies. Look forward to another session with Mark at the lecturn.

The Greater Metropolitan Cemeteries Trust - Judith

Vanessa’s method of delivering the training was excellent and so specific to what goes on here. Her delivery was excellent and she was someone you automatically feel comfortable with. Every person in the training was engaged and took part in discussion, I know from speaking with them that every single person has walked away from the training taking something with them that will help them. It was so great that we didn’t have to sit and work and through a book, we all had a laugh and we saw a side of some people that we would never had seen if we had not all come together.

SCT Logistics - Joann

Rose was great. I really enjoyed the course. It was very informative and I have learnt a lot of useful skills to use not only in the workplace but in a social situation.

Domestic and General Insurance - Martina

Thought the course was great – huge amount of information. I didn’t think that I would learn so much.

Leo Cussens Centre for Law - Robert

Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.

Melbourne Theatre Company - Lyn

Highly recommended. This course is very useful to discover a lot of hidden qualities that we have. Graham is very knowledgeable and engaging.

Cambridge Box Hill Language Assessment - Jas

I found this seminar very helpful and interesting and think every workplace should have one.

KE Optical - Kerry

Very good facilitation. The trainer quickly built a rapport, held interest and responded well to questions - great!

Connecting Skills Australia - Fiona

Graham delivered a program that met our needs perfectly. The delivery was superb – a great balance of instruction, example and group interaction. Great ideas that we can take away and start applying immediately. Very engaging.

Caterpillar – Aimee

I honestly got a lot out of the training. The training was insightful and informative. Suzanne’s approach was really entertaining. I intend to apply all that was discussed and shared during this workshop but I will try to apply how to deal with different personality types in the workplace.

Wythes – Kimberley

Graham was fantastic. He explained the content really well, answered questions and went into extra detail when needed. I found it worked really well having a main group then the smaller breakout groups. It was a nice way to collaborate with people you wouldn’t normally work with.

Victoria Police – Participant

Suzanne was great - she was able to provide us with information in a relatable, interactive and educational way. I learnt a great deal that can easily apply in my personal and professional life. Very valuable training.

Paediatric Integrated Cancer Services

Open forum discussions were extremely useful and productive. Great to be able to take written information away to refer to. I would highly recommend the course to people needing the assurance that what they are doing is on the right track. That the course will add confidence, understanding and a fresh way of approach.

Melbourne Theatre Company - Michele

Craig was very engaging and able to deliver the message clearly. Lots of self realisations I had not thought of – the course highlighted a lot of things for me. I found the informal discussions were very valuable, particularly when I could open up about some experiences and get advice.

Versent – James

Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.

Melbourne Theatre Company - Lyn

This was a really engaging and important session. Graham kept everyone engaged throughout all the content and shared some really beneficial things to think about and practice when communicating.

Acciona - Participant

It made me realise to be more non judgemental and look at why people may be acting in certain ways. Also how my actions and responses could be seen by other people.

gotafe - Jenny

Paula is very engaging. She had great examples. This is a great course. Great techniques and ideas provided with a very bubbly and extremely informative facilitator.

Programmed Health Professionals - Maggie

The training has lots of interesting examples. It is easy to absorb the information. The information and notes are great and easy to absorb. I have learned techniques of dealing with difficult customers. It will help me provide better customer service to clients.

VETASSESS – Shuang

Excellent! Thoroughly enjoyed the session and will definitely put what I have learnt into practice. Session was very informative. Subject matter was presented in a way that was easily understood.

Royal Victorian Eye and Ear Hospital – Debra

Martin was great, very concise, knowledgeable and experienced. Really good scenarios and perspectives. Friendly, open and engaging. Thanks Martin! Great session!

Credo - Matt

The program is very useful and Jill has an excellent knowledge and experience based on how organised and the way she deals with the questions from the participants.

VETASSESS – Jennelyn

Superb, entertaining and informative. Would recommend everyone at Versent to go through this training. Craig was very engaging and thought provoking. Some good models and strategies to try out in the real world.

Versent – Paul

Course material was great and our trainer demonstrated an excellent knowledge of the subject material. Course flew by – also a good indicator that the trainer and course were excellent – Suzanne you were amazing.

MAXNetWork - Dean

Martin adapted to the team exceedingly well and tailored the presentation ‘on the fly’. Is that not a testament to a ‘communication skills’ facilitator?

Credo - Steve

Suzanne’s delivery of what can be confronting topics was exceptional, made everyone feel comfortable and safe and we walked away with tools to improve our communication.

Hinternoosa – Sirah

The workshop had a structured approach to preparing conversations that will deliver better outcomes. It helped understanding my audience. The facilitation was clear and easy to follow, and there was plenty of discussion time.

Jemena – Elissa

Paula was fantastic! Four hour session was the perfect amount of time.

Programmed Health Professionals - Bree

Rose was excellent! She has a lovely style is pleasant and great humour. She is very knowledgeable. Thank you Rose.

Eastern Health Clinical School - Tanya

Rose was a great facilitator and made the day fun. Great entry level course for communicating – would definitely recommend this course to my colleagues.

Minerals & Metals Group - Jess

Excellent balance between technology and people’s varying skills and familiarity. It was all over too soon!! I would absolutely have Steve back for other training or this training again. I could imagine this would have been fantastic training to do with management teams to help build rapport between colleagues and how to trouble shoot common and familiar communication pitfalls. Very useful for both work and personal relationships.

Woollahra Municipal Council – Elizabeth

Loved the way the training was structured. Felt half day was too short for this training and could have more interactive sessions. Justine did an excellent job.

Xero - Smita

Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!

Falls Creek Resort - Stuart (CEO)