"Mark covered the performance management and delegation techniques thoroughly. Really enjoyed the course!! "
"This program is absolutely fantastic and Lynne was amazing! I think everyone should do this! I feel so much better equipped to deal with problematic staff but also with good staff who deserve feedback."
"Steve has a wonderful way of getting through the content without you realising that you have gotten through it. His style of recognising, flexing and adapting to the needs of the group and individuals is great! Would love to work with Steve again and will be in touch re possible future workshops for the team."
"This was the most useful, enjoyable and practical workshop I have attended since being at ACER. Thank-you."
"Justine was extremely knowledgeable and engaging. Made the group feel very comfortable very quickly, which led to open discussions. Very well-presented course, that teaches practical skills for providing feedback and coaching team members."
"Matthew was very engaging. He delivered a concise, effective training that embedded essential and important points on conversations and performance."
"Thought that enthusiasm was great and amount of involvement kept it interesting. This involved a lot of action and suggestions to implement. Very well structured and adequate involvement and explanations. "
"Very engaging. Great activities. Lynne was very knowledgeable, direct and honest about how to tackle conversations."
"Justine had me engaged from the beginning and I enjoyed both her interaction with us and our participation. "
"I found the program very informative. Would have liked it to be longer so more theories could be considered. Mark was very engaging and made the material interesting and enjoyable. "
"Excellent training really enjoyed the day and have many things to take back to the team. Lynne held my attention all day."
"Very interactive! With my role as manager, I am continuously providing feedback and this program and how Matthew presented it really helps with that. "
"Maggie has a good relaxed style and gave relevant examples. Really good to get different ideas about how to manage staff and provide feedback."
"Lynne was engaging and didn’t skip a beat. Fantastic facilitator and obvious expert knowledge. Great framework provided."
"This course has made me reassess my management skills and style and provide a structure to improve and develop my skills. Justine was very professional, excellent communicator and structured the content in a meaningful and logistic format. Good balance of theory and practice."
"The skills learnt from today I do believe I will take these learnings throughout my whole career and life. Thank you"
"Thanks Maggie – super interesting, very relevant, and beautifully explained course!"
"Justine delivered an interactive strong session- dynamic presenter giving a positive attitude to complete the job! "
"Fantastic facilitator – extremely knowledgeable. Highly recommend course to anyone doing PEP/PES – this makes the process clear and understandable. "
"Justine was very engaging and was able to have open discussions. I enjoyed the small group size and was really able to participate and be heard. "
"Mark engaged well, great knowledge and encouraged conversation. Reinforced my management style and gave me a few new methods. "
"Mark was excellent! He spoke well, was engaging, used great examples, applied the theories and I loved the mix of different methods eg. group activities, videos, role plays etc. The workbook and handouts were excellent and useful. Enjoyed learning a theory but also knowing strategies to use when something wasn’t working. Videos and team activities were excellent. "
"Mark is an excellent facilitator, one of the best sessions I’ve completed. "
"Mark was funny and clear. He had excellent suggestions and used real life stories to relate to us. I really enjoyed the session. "
"Mark has excellent knowledge of leadership and managing performance. Great tempo and style. "