Assertiveness Skills testimonials


Australian Conservation Foundation – Ken

"Thanks Suzanne for a great workshop on assertiveness. It’s been fun, insightful and practical experience for me. Personable, funny, witty, practical. Thanks!."


Victoria Police – Clare

"Rob was very engaging and high energy, had great command over the room while making everyone comfortable enough to share their thoughts and ask questions. Very much enjoyed the day and have several tools I know I’ll be able to employ them in my work and life outside work going forward."


Specsavers - Emma

"Paul was engaging all day and kept everyone captivated and included in the conversation. Paul went into fine detail and referenced everything back to the individual. Great job!! "


Victoria Police – Georgie

"Rob was vibrant, engaging, mixed up activities and kept us involved. Excellent program, relevant information and a skilled presenter. "


Woollahra Municipal Council – Elizabeth

"Excellent balance between technology and people’s varying skills and familiarity. It was all over too soon!! I would absolutely have Steve back for other training or this training again. I could imagine this would have been fantastic training to do with management teams to help build rapport between colleagues and how to trouble shoot common and familiar communication pitfalls. Very useful for both work and personal relationships."


Thoughtworks - Amy

"I was engaged throughout the whole course. I’m leaving the day feeling more confident in my abilities and with the tools to help me build the areas I’m not so confident in. Paul is fantastic. Enjoyed how he coaches you through situations."


Falls Creek Resort - Stuart (CEO)

"Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!"


Department of Defence (School of Languages) - Nichamon

"I enjoyed the course very much. It was informative and fun."


Specsavers - Georgina

"Excellent – I would recommend colleagues to take part in this course. Paul had great energy and really knew the content. Thank you!"


Asylum Seeker Resource Centre - Carla

"Suzanne was a brilliant trainer, her knowledge of the subject matter was excellent and I enjoyed her style (very engaging and with real life examples). I found this training to be one of the best I’ve attended for a long time. Suzanne’s extensive knowledge of the subject matter meant strong theoretical concepts were explored and the group could dive deep into real-world applications of how to be assertive in both our personal and professional lives. Thank you very much for a valuable day of assertiveness training."


Oxfam - Rowena

"Suzanne is an excellent facilitator - engaging, knowledgeable and very responsive to participants. Great stories! Definitely would recommend this course. Suzanne is an excellent facilitator and structures the course to the needs/levels of participants. A very interactive day with material and content designed for practical application."


Kingston City Council - Ali

"Honestly, I didn’t find any past workshops as interesting as this. Amazing use of verbal and non-verbal communication. "


Swatch Group Australia - Best

"Highly recommended to everyone who relates to people from different cultures and backgrounds. The course is done professionally, effectively and very helpful. I gained more confidents in saying “no” and express my opinions directly yet respectfully. Thank you, Justine! "


ProVision Eyecare Pty Ltd - Nathan

"I thought Renee delivered the course in an enlightening way. I felt that the group were engaged throughout the course which allowed ease participation. A great course which has given me skills in areas which I lacked."


Wyndham City Council - Julian

"Great presenter who explained points thoroughly and clearly. Suzanne encouraged group participants and discussion well throughout entire course. Well done."


Royal Australasian College of Surgeons - Emma

"Suzanne was great. Highly recommended, especially in a small group, to help grow and feed confidence."


University of Melbourne - Cathy

"Great course which gives you tools you can implement straight away"


ProVision Eyecare Pty Ltd - Shannon

"Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff."


Wyndham City Council - Sharron

"Suzanne is a very engaging presenter that allows you to think both personally and professionally about your communication."


ProVision Eyecare Pty Ltd - Tori

"Definitely one of the most useful and interactive courses I have done. I feel I will come away with a lot of valuable information to help my everyday work/ life tasks."


Salvation Army Employment Plus - Will

"Suzanne was absolutely fantastic. Full marks to her. The whole course was interestingly presented. Was quite informative and very useful for my personal growth as well as professional."


Doculink - Laura

"The course was enlightening. Suzanne was extremely personable and knowledgeable and I found it easy to relate. This course has boosted my confidence and given me perspective on myself and my interaction with others."


BMW - Helena

"Course was excellent. I learnt a lot. Suzanne was fantastic, very amusing, factual, a great presenter."


National Australia Bank - Paige

"We had way too much fun! Such a safe environment for a tricky topic."


Victorian State Emergency Services - Nicole

"Suzanne was amazing – she knew her stuff and was a dynamic presenter. I loved her humour and stories and feel like she gave me all the tools I need to be more assertive."


Ericsson - Humaira

"I found this course very interactive and therefore extremely interesting. One of the best things was that Suzanne did not use PPT. or any high tech material. She presented real life examples that I can relate to. I will recommend this course to my friends and fellow colleagues."


Wyndham City Council - Jennifer

"This is a great tool to have, especially if you lack in confidence or deal with difficult people."


Eastern Health - Laura

"Suzanne was interactive and connected well with the group. The course material to take home will help keep the material fresh. It was fantastic!"