Writing in government comes with specific challenges. Our expert facilitators understand those challenges intimately. Our facilitators have delivered hundreds of writing training workshops for government departments and agencies that work with them across Australia.
Our government writing courses are highly tailored and we further customise each workshop by using participant examples of writing, making the program relevant and enjoyable.
We deliver our training programs either through:
All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.
Writing is often not the fun part of our job. It can be time consuming and sometimes it needs several rework attempts to get it right. Getting it right means that:
This training program is entirely focused on writing government documents. It will help to write any government document faster and to give greater clarity for the reader. We will use participant work as the basis for exercises. Participants will immediately apply what they learn to their own work and their colleagues’ writing, making the course far more interesting and relevant.
This program is suited for state and federal government employees who are required to write typical government documents, such as emails, letters, policies or reports.
Learn how to:
Are your briefs concise and strategic? Often writers are confused as to what is appropriate and inappropriate content for the Minister and senior officials to help them make their decisions. The reports often include too much detail and operational content which requires significant editing prior to submission.
This focused course helps government staff members write succinct and high-level reports. The workshop is tailored to focus on your specific documentation and develops the skills that help you write high level reports attracting minimal editing.
This program is suited for government employees who write government and ministerial briefs. It will include real examples of documents prepared within your department.
Learn how to:
Are the emails and letters generated by your team members in your department dated? Are they too officious, long winded or not focused on addressing the issues raised in incoming correspondence? A formal tone and inappropriate content can unintentionally offend internal and external customers and discredit your department’s credibility and customer cooperation.
This program focuses on your department’s documents and presents simple techniques to create high quality letters and emails quickly. Participants learn to write correspondence with a customer focused tone, whilst concisely addressing all the relevant issues.
This program is suited for all team members in the public service and government agencies who write external and internal emails and letters.
In this document writing course, you will learn how to:
Government departments are required to prepare detailed and lengthy analytical reports including an executive summary. But the summaries are hard to write. You have spent hours, days or even months researching and writing your report and subsequently it is hard to summarise the content into an executive summary. It often becomes more like an extension of the report’s objective without the required content or is a document with many ‘cut and pastes’ in it thereby presenting too much detail.
This course helps team members identify the appropriate information for an executive summary, given its purpose and reader. The workshop:
This program is suited for team members who write executive summaries.
Learn how to:
We can also help you rewrite templates for responses that may need updating.
Writing minutes of meetings present great challenges to the author – concentrating during highly detailed conversations, capturing the right level of detail during the meeting and writing it up in a useful way for the attendees post meeting. Your minutes are powerful as they can become official records for the department and personally, can be a testimony to your competence.
This program presents many useful tips and templates to help you write accurate, organised and purposeful minutes quickly and confidently.
This program is suited for any team member who is required to take the minutes for a meeting. It will include real examples from your department and will use any departmental templates.
Learn how to:
Do you have a team member who struggles with writing documents? The topic may jump around, it may include irrelevant or insufficient information, contain too many words or is grammatically incorrect? You are faced with editing the document before it leaves your department and often, you end up re-writing it to meet a looming deadline. You track the changes hoping the team member will absorb your techniques only to find a subsequent document presents the same issues.
This course will help you tackle the editing challenge, while coaching the team member. It presents techniques to enhance the writing and ways to convey that to the team member to ensure skill acquisition. It provides a refresher component for contemporary effective business writing techniques along with how to manage the team member’s development.
This program is suited for any leader in the public sector who is required to edit a team member’s written work.
In this Editing Skills for Leaders course you will learn how to:
Ask us via the chat on this page or on our contact form how we tailor training to your specific Writing in Government training needs.
Lynne is an accomplished presenter who retains people's attention by keeping things active. I love writing, believe I'm above average, and was happy to pick up a few tips to improve further.
Very informative, one of the best training sessions I have undertaken since joining local government.
Loved it! I thought my writing skills were already high but I’ve learned there is lots of room for polishing and improvement!
Lynne was engaging and brought us out of our protective shells to access our own work constructively. Lynne was very thorough, entertaining, succinct and used relevant examples.
Lynne is clear, concise and great communicator. Excellent at transferring knowledge. Provides feedback without causing embarrassment. Excellent training. Worth a full day out of the office due to the outcomes. Practical and results orientated.
Lynne ran the course extremely well. Kept it informative and interesting without overloading with too much information.
Lynne is an excellent coach who knows the subject extremely well and ran the course in an interactive and very enjoyable manner.
Lynne is a fantastic training facilitator because she made learning simple, interactive & enjoyable. During our virtual Business Case training with Lynne, I noticed a significant difference between self-paced online learning and a personalised training program, like the one delivered by ICML. I have learned and absorbed more information in one day’s worth of training (delivered via 90-minute sessions over multiple weeks) than I have in last 6 months while completing a self-paced online Project Management course.
The most useful and productive training I have ever attended.
I really enjoyed this course and can immediately deploy tactics I’ve learnt today, in my work. Lynne was a fantastic presenter, knowledgeable, funny and professional.
Lynne was very talented at engaging the group and facilitating active learning. I was alert and interested throughout the day.
Lynne is wonderful. Very knowledgeable and easy to listen to. Lynne has a high level of knowledge and is a clear communicator. Fun!
I am already using the skills by referring to the quick reference guides and participant manual. I am now writing in the active voice and am clearly including my main message first. I have booked for the Advanced Business Writing workshop – I can’t wait.
Lynne was fantastic and presented in a very informative style! Her delivery was excellent – very interesting. This program is very beneficial, as I am required to write business cases and reports in my role.
The training was very informative and engaging. Zoom was also an effective platform for remote training.
We have been utilising Lynne’s skills over the years. Lynne is our ‘go-to’ person for writing, editing, writing for government courses every 2-3 years. We will continue to do so.
Lynne is extremely knowledgeable and up to date with all tips and tricks for professional writing. Thanks for everything!
A fantastic trainer and great session. I can’t wait for Lynne’s next course!
Loved the day and found it all very useful. Lynne is knowledgeable, interesting and effective. I came into the workshop wondering how to write more directly and effectively, and I got exactly that.
I gained valuable information on audience, structure writing and the correct use of grammar and punctuation
Well done Lynne - very interactive, great examples across a range of disciplines and topics. Need to extend the program to as many staff as possible.
This is a fantastic course for anyone looking to improve their writing skills. Examples were relatable and highlighted areas for improvement. Lynne is enthusiastic and full of knowledge. A great course – never a dull moment!