Navigating team conflict: Strategies for effective resolution
25 March, 2024In this article, we'll cover effective techniques for identifying, managing and resolving conflicts within your team....
Every people leader needs to be able to conduct difficult conversations with team members, but it is challenging. Most managers face a natural reluctance to confront poor performance or undesirable behaviours in fear of being disliked, potential industrial action or bullying and unfair dismissal claims.
However, in this difficult conversations for managers training, leaders will gain the skills to communicate courageously, assertively and achieve positive outcomes from these difficult situations. This program builds practical skills and techniques to confidently conduct difficult conversations with team members.
Tailored Difficult Conversations for Managers workshop – virtual or in-house training – Melbourne – Sydney – Brisbane – Adelaide – Perth – Hobart – Darwin – Canberra – all regional areas – Asia – and anywhere else
Audience
This difficult conversations for managers training is designed for in-house delivery for groups of managers and can be tailored to all leadership levels.
Outcomes
In a typical courageous conversations for managers training course participants will learn how to:
- Identify and overcome internal barriers to engage in difficult conversations
- Prepare and deliver honest feedback
- Utilise a step-by-step difficult conversations framework
- Build acceptance
- Manage difficult and emotional reactions
- Use communication skills to achieve a constructive conversation
- Identify common ground and agreement
- Reach agreement and commitment
- Maintain relationships even after addressing tough issues.
Location: we can deliver this difficult management conversations course in-house at your premises or in a virtual workshop
We deliver our difficult conversations for managers training programs either through:
- Face-to-face workshops at your offices
- Impactful virtual workshops
We can deliver this Courageous Conversations for Leaders training in Brisbane, Sydney, Melbourne or any other location in Australia or overseas.
Tailored difficult management conversations training
We tailor:
- Content: you mix and match topics – let us combine elements from other workshops to create the ultimate difficult conversations for managers training program.
- Language: we’ll contextualise this difficult conversations training for managers to your organisation’s business terminology or elements such as leadership imperatives, values, vision, mission etc.
- Duration: depending on your budget and objectives, we can create a one-hour presentation or a multiple-day program and everything in between.
Ask us how we can tailor the program that perfectly suit your needs:
- call 1300 655 098
- start a chat at the bottom of our page
- send us a message
If you are looking for a difficult conversations training program for anyone in the organisation or for ‘creating an open feedback culture’ training for your organisation, read more about our Courageous Conversations program.
Related Difficult Management Conversations blogs
Effective communication: Mastering the art of workplace dialogue
27 February, 2024Let's go over the elements of effective communication and how they can be applied to difficult conversations and team collaboration....
The power of courageous conversations in leadership
16 January, 2024Learn how courageous conversations boost team dynamics and innovation. Gain strategies for effective leadership communication....
Can We Talk? The Frontline Leader’s Guide To Conflict Management
24 October, 2023Master conflict management in the workplace. Learn to identify conflict types, leverage emotional intelligence, and implement effective communication strategies for resolution....
Building bridges: Effective conflict management for leaders
15 August, 2023Discover effective conflict management strategies for leaders. Learn to navigate workplace disputes, understand conflict roots, and boost team productivity with ICML....
Suzanne was the right mix of fun and informative. The session was really useful and I will definitely be using the strategies.
Erin was very engaging and knowledgeable. I found the entire day to be interesting and applicable to real life concepts and difficult conversations. Very practical.
Fantastic facilitation of the program and great insights on using various different techniques.
This workshop was really valuable. It provided me with insights into how to deal with difficult conversations and best practice. Erin was energetic and kept the content moving along.
Loved the way the training was structured. Felt half day was too short for this training and could have more interactive sessions. Justine did an excellent job.
Andrea was excellent – very clear and gave great examples. She was knowledgeable and helpful. Andrea had a good grasp of the time we needed to get across these concepts, practice and re-cap This was a succinct and effective program – highly recommended.
Free eCoaching: ask an ICML trainer – get advice on difficult conversations
Do you have any questions about conducting difficult conversations you’d like to ask? Do you have a tough situation you need help with? Ask us here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.