What makes a good coach? It's a question that every leader must ask themselves, the answer should also continue to evolve as your coaching style and scenarios change.

Learn how coaching skills create extraordinary performance in the workplace

What makes a good coach? It’s a question that every leader must ask themselves. The answer should also continue to evolve as your coaching style and scenarios change.

Strong coaching can enable a workforce to reach their full potential. The stronger the skills the stronger the staff, and when a workforce is properly coached their potential is limitless.

“There are many factors that lead to success. You need a great product that’s in demand, an effective marketing strategy and the tools to provide products efficiently and in a cost-effective manner. However, nothing is more important than trust.”

– Forbes Magazine

Here are a few coaching skills that can create extraordinary performance in the workplace:

Building trust

Just like in personal relationships trust is key to any partnership. According to Forbes, there is nothing more important in business than trust. That trust lies with your customers, the community, your suppliers as well as the workforce that makes it all happen. A study conducted by Mark Murphy surveyed more than 7,000 people and asked them why people do or do not trust their business leaders.

“The first thing we discovered was that approximately 32% of a worker’s loyalty is the result of feeling trust towards their boss. So it’s obviously hugely important that employees trust their boss.”

– Mark Murphy


According to what executive coach Beth Miller encouragement shared in Entrepreneur, “the act of providing positive feedback that focuses specifically on effort and/or improvement, rather than specific outcomes. Praise is given when success has been achieved.” This is a critical difference between simply praising someone and building their confidence through positive feedback. It also takes more effort on the part of the leader or coach to come alongside that person and pinpoint exactly what they’re doing right.

Provide effective and helpful feedback

The mantra: give a man a fish he will eat for a day, teach a man to fish and he’ll eat for a lifetime comes to mind when communicating expectations and feedback. Effective coaches allow their employees the chance to submit, revise, and learn in a trusted space can enable extraordinary growth and limitless potential.

Adapting coaching styles

Not all employees are the same and therefore coaching styles to change also. Perhaps one person appreciates coaching on a daily basis with frequent check-ins, another might hope for more hands-off learning with minimal check-ins. Either way, a skilled coach tailors their approach to the person in front of them.

“Over the past few years Emotional Intelligence (EQ) has become a hot topic, particularly in the workplace. Hard skills alone aren’t enough to create strong leaders, with research showing that those with a high EQ are more self-aware, motivated and empathetic crucial traits for successful management.” – dynamicbusiness.com/au

Coach with emotional intelligence

This is a buzzword that has been circulating around the business world recently. Emotional intelligence encompasses so many things including: Creating a positive atmosphere, mindfulness, empathy, and honest communication. Basically treating your employees like people with limitless potential and effectiveness.

There are so many aspects to being a great leader and so many coaching skills that a workplace could benefit from.

For more on how ICML can help transform your workplace visit our coaching skills page.

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