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MENUMENU
  • Training for organisations
    • Management and Leadership
      • Emerging Leadership Skills
      • Essential Leadership Skills
      • Advanced Leadership Skills
      • Managing Hybrid Teams
      • Courageous Conversations
      • Coaching for Performance
      • High-Performing Teams
      • DIY Team Building
      • Leading Change
      • Managing Performance
      • Recruiting and Selecting
      • HR for Managers
      • PUBLIC Leadership Course
    • Communication and Interpersonal Skills
      • Communicating with Impact
      • Influencing & Negotiating
      • Business Partnering
      • Storytelling for Influence
      • Presenting with Confidence
      • Presentation Skills Masterclass
      • Presenting Virtually
      • Facilitating Workshops
      • Emotional Intelligence
      • Courageous Conversations
      • Managing Conflict
      • Assertiveness Skills
      • Speak Up with Confidence
    • Professional Effectiveness
      • Resilience and Change
      • Change Agility
      • Managing Anxiety and Stress
      • Time Management
      • Productively Working From Home
      • Project Management Techniques
      • Managing Meetings
      • Professional Networking
      • Mindfulness at Work
      • Creative Problem Solving
      • Self Leadership
    • Business and Government Writing
      • Effective Business Writing
      • Report Writing
      • Writing in Councils
      • Writing in Government
      • Writing Tenders & Proposals
      • Writing Business Cases
      • Other Business Writing Training
    • Project Management
      • Project Management Essentials
      • Project Management Techniques
      • Advanced Project Management
      • Implementing Project Management
      • Managing Risk
      • Leading Change
      • Agile Project Management
    • Train the Trainer
      • Training Colleagues
      • On-the-Job Training
      • Facilitating Engaging Training
      • Advanced Facilitation Skills
      • Developing Training Programs
    • Sales and Customer Service
      • Customer Service
      • Dealing with Challenging Customers
      • De-escalating Heated Situations
      • Essential Selling Skills
      • Business Development
      • Strategic B2B Selling
      • Proposals and Presentations
      • Tender and Proposal Writing
      • Building Client Relationships
      • Negotiating Win-Wins
      • Consulting Skills
    • Finance Training
      • Finance for Managers
      • Finance for Anyone
      • Finance Business Partnering
      • Artificial Intelligence Workshops
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        • AI for Trainers
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      • Workplace Diversity
      • Psychological Safety
      • Bystander Intervention
      • Unconscious Bias
      • Managing Anxiety and Stress
      • Resilience and Dealing with Change
      • Change Agility
      • Mindfulness at Work
      • Interview Mastery for Panels
      • Other HR Programs
  • What we do
    • In-house training
    • Live virtual workshops
    • Coaching
    • Short Presentations
    • Consultancy
    • Team Building
  • About
  • Testimonials
    • What clients value about ICML
      • Client list
    • Testimonials by program
      • Advanced Leadership
      • Assertiveness
      • Building Client Relationships
      • Building High-Performance Teams
      • Business Writing
      • Coaching Skills
      • Communication Skills
      • Conflict Management
      • Customer Service
      • Courageous Conversations
      • Diversity, Wellbeing and HR
    • Testimonials by program
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      • Time Management
      • Train the Trainer
      • Unconscious Bias
  • Blog
    •  
      • All blogs
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      • Assertiveness skills
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How do you close a great speech?

How to conclude your next speech with maximum impact

29 May 2018
Posted at 09:43h in Blog, Communication, Presentation skills 0 Comments

Delivering a great presentation is all well and good, but have you ever thought about the best way to end a talk in a way that does justice? In his book "The Lost Art of the Great Speech", writer Richard Dowis explains seven ways you...

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How do you get better at managing your time?

How to improve your time management for increased productivity

22 May 2018
Posted at 09:43h in Blog, Leadership, Time management 0 Comments

Having exceptional time management skills is key for getting things done. It's the backbone of productivity and a skill all managers and leaders should strive to master. But if you're currently not the best at it, what can you do to sharpen up your skills?...

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How does empathy affect your business?

Why empathy is important in business

15 May 2018
Posted at 09:52h in Blog, Conflict management, Customer communication, Motivation 0 Comments

While empathy can sometimes be dismissed as a touchy-feely concept in business, it's actually a vital part of effective leadership. Without it, you're unable to relate and listen to your employees, understand the needs of your customers, or consider the wider impact of your business...

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How productive are your meetings?

Time wasting in meetings has to stop

11 May 2018
Posted at 14:58h in Blog, Leadership, Time management 0 Comments

I have a love/hate relationship with meetings. When they're done right, they're a valuable tool for communication and collaboration. But too often they're done wrong, and act as robbers of everybody's time. We need a re-think on the purpose of meetings. How can you get...

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How can you influence your employees' behaviour?

5 ways to influence employee behaviour in the workplace

01 May 2018
Posted at 10:21h in Blog, Communication, Influencing skills 0 Comments

When it comes down to it, the responsibility for a team's behaviour rests on its leader. They're the ones that set the tone and expectations, and should therefore be accountable. But what's the best way to get your employees to behave as you expect them...

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How can you learn to speak like a natural when you present?

How to be a natural presenter

26 Apr 2018
Posted at 14:19h in Blog, Communication, Presentation skills, Resilience, Stress & Mindfulness 0 Comments

It's an awe-inspiring feeling when you witness someone that's a master of presenting and speaking. But you should never feel like you speaking the same way is an impossibility. Speaking like a natural is a skill like any other that you can learn. Here are...

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What are some employee benefits that promote good mental health?

The impact of employee benefits on mental health

16 Apr 2018
Posted at 08:40h in Blog, Motivation, Performance management, Talent management 0 Comments

Supporting your employees mental health can be a tricky thing to manage. You need to give them space to be their own person but also support them when they need help. One way you can foster good mental health is by choosing your employee benefits...

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How is the millennial mindset different to the generations' that came before?

4 trends defining the millennial employee mindset

04 Apr 2018
Posted at 11:47h in Blog, Leadership, Performance management 0 Comments

Millennials are making up a greater proportion of the workforce every day. As such, it's important that leaders and managers know how to work with and lead them. What is it that makes millennials tick? Here are four things that define their mindset when it...

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Time management skills are a must for managers looking to get the best from their teams.

Why is time management in the workplace so important?

20 Mar 2018
Posted at 09:22h in Blog, Time management 0 Comments

There are only 24 hours in a day. No matter how rich, powerful or intelligent you are, this is a fact you can't change. Strong time management skills, therefore, are a must. Knowing how to use time wisely not only improves your performance, but your...

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How effective is your talent management strategy?

4 crucial steps to efficient talent management

14 Mar 2018
Posted at 09:13h in Leadership, Performance management 0 Comments

Employees can be a key driver in growing your business, but not without investing in them. These four tips and team leader training can help organisations identify weak areas of their talent management strategy, and improve them over time to turn staff into an...

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Mentorships are as old as time, but thriving in modern business.

Why mentoring programs are the key to success

06 Mar 2018
Posted at 09:35h in Leadership, Blog, Motivation, Talent management 0 Comments

Three words that should never be spoken in the workplace: Just Google it. Mentorship programs are a valued strategy that can help cut turnover rates and position new and experienced employees alike to develop their skills and drive success in the company....

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How can you better deal with conflict in the workplace?

Conflict management strategies for the workplace

28 Feb 2018
Posted at 09:31h in Conflict management 0 Comments

Conflicts are a reality of the workplace - and they are certainly not the end of the world. The important thing to know it how to effectively deal with a conflict when it crops out. This article will explore some of the most effective conflict...

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Assertiveness plays a big role in good leadership.

Confidence, respect and self esteem: Why assertiveness is key

23 Feb 2018
Posted at 10:41h in Assertiveness skills, Communication 0 Comments

Being assertive as a leader doesn't mean being pushy or aggressive, it simply means being honest and direct in your communications. It turns out, a little assertion can help leaders a lot. In this article we'll explore the benefits of assertiveness and how to embrace...

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Here are five tips to help you better manage your and your team's time.

5 ways to expertly manage your team’s time

05 Feb 2018
Posted at 10:11h in Time management 0 Comments

It's easy to get off track with your work or procrastinate - you may even be doing it right now. Effective time management is often the key to a project's success from a stakeholder perspective. Here are five tips to help you ensure your team...

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How do you overcome common workplace obstacles?

Overcome common workplace obstacles with strategic leadership

22 Jan 2018
Posted at 15:24h in Leadership, Performance management 0 Comments

In-house fighting, lack of collaboration and poor productivity levels - we've seen it all before. These are the difficult parts of leadership, but certainly not impossible to overcome. Taking a people management course and following these tips should get your team back on track....

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Do you know what the early warning signs of workplace stress are?

Workplace stress: What every leader should know

08 Jan 2018
Posted at 10:44h in Blog, Change management, Resilience, Stress & Mindfulness, Time management 0 Comments

We've all had a bad day at work, but for some people those begin to pile up. Workplace stress is unfortunately part of the territory with demanding jobs, but early intervention can help an employee overcome it. Know the warning signs and be able to...

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Have you thought about why your company should invest in staff training and professional development?

3 reasons to invest in staff training and development

15 Dec 2017
Posted at 09:56h in Blog, Talent management, Training 0 Comments

Staff training and professional development can help employees grow their industry-specific knowledge and advance in their career - both are great for business. Find out the three reasons why your organisation should invest in its workforce this year....

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How can you keep your team productive during the holiday months?

How do you keep up team productivity during the holiday season?

21 Nov 2017
Posted at 13:43h in Leadership, Performance management 0 Comments

The holiday season is an exciting time for everyone but sometimes all this excitement can result in lower productivity levels. How do you prevent that?...

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Managing performance at work is easier with these four tips.

Born to perform: 4 key ways to drive employee performance

15 Nov 2017
Posted at 09:09h in Performance management 0 Comments

Boosting employee performance is key to running a successful company - luckily it's not as hard as it seems. Here are four tips to help you get started....

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Building your reputation is more difficult than breaking it.

Professional reputations: What makes and breaks them

09 Nov 2017
Posted at 09:06h in Talent management, Communication, Customer communication 0 Comments

Building a great reputation at work is tough and takes a long time, but these tricks (and behaviours to avoid) will help you get there....

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