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MENUMENU
  • Training for organisations
    • Management and Leadership
      • Emerging Leadership Skills
      • Essential Leadership Skills
      • Advanced Leadership Skills
      • Managing Hybrid Teams
      • Courageous Conversations
      • Coaching for Performance
      • High-Performing Teams
      • DIY Team Building
      • Leading Change
      • Managing Performance
      • Recruiting and Selecting
      • HR for Managers
      • PUBLIC Leadership Course
    • Communication and Interpersonal Skills
      • Communicating with Impact
      • Influencing & Negotiating
      • Business Partnering
      • Storytelling for Influence
      • Presenting with Confidence
      • Presentation Skills Masterclass
      • Presenting Virtually
      • Facilitating Workshops
      • Emotional Intelligence
      • Courageous Conversations
      • Managing Conflict
      • Assertiveness Skills
      • Speak Up with Confidence
    • Professional Effectiveness
      • Resilience and Change
      • Change Agility
      • Managing Anxiety and Stress
      • Time Management
      • Productively Working From Home
      • Project Management Techniques
      • Managing Meetings
      • Professional Networking
      • Mindfulness at Work
      • Creative Problem Solving
      • Self Leadership
    • Business and Government Writing
      • Effective Business Writing
      • Report Writing
      • Writing in Councils
      • Writing in Government
      • Writing Tenders & Proposals
      • Writing Business Cases
      • Other Business Writing Training
    • Project Management
      • Project Management Essentials
      • Project Management Techniques
      • Advanced Project Management
      • Implementing Project Management
      • Managing Risk
      • Leading Change
      • Agile Project Management
    • Train the Trainer
      • Training Colleagues
      • On-the-Job Training
      • Facilitating Engaging Training
      • Advanced Facilitation Skills
      • Developing Training Programs
    • Sales and Customer Service
      • Customer Service
      • Dealing with Challenging Customers
      • De-escalating Heated Situations
      • Essential Selling Skills
      • Business Development
      • Strategic B2B Selling
      • Proposals and Presentations
      • Tender and Proposal Writing
      • Building Client Relationships
      • Negotiating Win-Wins
      • Consulting Skills
    • Finance Training
      • Finance for Managers
      • Finance for Anyone
      • Finance Business Partnering
      • Artificial Intelligence Workshops
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      • Unconscious Bias
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      • Resilience and Dealing with Change
      • Change Agility
      • Mindfulness at Work
      • Interview Mastery for Panels
      • Other HR Programs
  • What we do
    • In-house training
    • Live virtual workshops
    • Coaching
    • Short Presentations
    • Consultancy
    • Team Building
  • About
  • Testimonials
    • What clients value about ICML
      • Client list
    • Testimonials by program
      • Advanced Leadership
      • Assertiveness
      • Building Client Relationships
      • Building High-Performance Teams
      • Business Writing
      • Coaching Skills
      • Communication Skills
      • Conflict Management
      • Customer Service
      • Courageous Conversations
      • Diversity, Wellbeing and HR
    • Testimonials by program
      • Emotional Intelligence
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      • Time Management
      • Train the Trainer
      • Unconscious Bias
  • Blog
    •  
      • All blogs
      • Training
      • Assertiveness skills
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    •  
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Many salespeople will barrage clients with information, rather than taking a step back and listening.

A chance to be heard: How listening affects the sales process

11 Jun 2015
Posted at 09:00h in Blog, Customer communication 0 Comments

Salespeople will often get caught up in explaining the benefits of their product or service when the real skill lies in being a good, attentive listener....

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Spreading the load can make any task easier for the wider workplace.

Lighten the load: How to spread work around effectively

10 Jun 2015
Posted at 09:36h in Blog, Leadership 0 Comments

The responsibility and workload that leadership positions bring can quickly add up. Here are a few things to keep in mind on effective delegation....

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Leaving a question mark over your emotions can be detrimental when making decisions.

Can Better Emotional Intelligence Make Difficult Decisions Easier?

09 Jun 2015
Posted at 09:09h in Blog, Emotional Intelligence, Leadership 0 Comments

Making decisions in the workplace can often be a question of rationality versus emotion, but should leaders be doing more to embrace the latter?...

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Film stars may be entertainers, but the fruits of their labours have lessons for leaders too.

More than meets the eye: Leadership inspiration from the world of cinema

05 Jun 2015
Posted at 09:21h in Blog, Leadership 0 Comments

The silver screen can be a great source of entertainment, but be sure to look out for leadership lessons the next time you watch these films....

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The workplace can occasionally feel like a battlefield, so why not take advice from the military world?

Taking the workforce into battle? Leadership advice from the military world

04 Jun 2015
Posted at 15:02h in Blog, Diversity & Wellbeing, Leadership 0 Comments

The office environment can often seem like a battleground, especially for leaders. Aptly, here are the lessons you can learn from the military world....

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Difficult personalities will often feel the need to be heard above everyone else.

How to manage particularly tough personalities

03 Jun 2015
Posted at 13:59h in Blog, Conflict management, Leadership 0 Comments

The modern world of work is filled with different personality types. Are you ready and prepared to deal with the most difficult ones?...

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Choose either of these shows the next time you grab the remote, and you could be on the way to better leadership skills.

Time to tune in? 2 TV shows with great leadership lessons

02 Jun 2015
Posted at 09:22h in Blog, Leadership 0 Comments

Relaxing in front of the TV can be second nature after a hard day, but if you're a fan of these shows, you could be intrinsically bettering your leadership skills....

Read More
Can gamification make the workplace more productive and engaged?

How can leaders embrace gamification?

06 May 2015
Posted at 16:29h in Blog, Leadership 0 Comments

Gamification can change the workplace for the better by making it more competitive, ultimately boosting both productivity and engagement....

Read More
Drawing inspiration from the best can improve your presentations.

The A-list? 2 celebrities with top notch presentation skills

28 Apr 2015
Posted at 11:33h in Blog, Communication, Presentation skills 0 Comments

As with many things in life, drawing inspiration from the best can take anyone's speeches and presentations to the next level....

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Could your workplace benefit from team building?

Should leaders encourage team building?

27 Apr 2015
Posted at 10:41h in Blog, Leadership 0 Comments

Better workplace relationships can unlock more productivity. Here are a few things to keep in mind if you're trying to team build....

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Saying no to the occasional odd idea can prove productive during group meetings and brainstorming sessions.

Confide In Critics: Can Negativity Actually Be Positive in Group Meetings?

23 Apr 2015
Posted at 11:43h in Blog, Communication, Leadership 0 Comments

Do you say yes to everything during group meetings and brainstorming sessions? Being a little more critical can help unlock creative solutions to problems....

Read More
Do you struggle to get the words out in meetings?

Face the fear: How to speak up in meetings

22 Apr 2015
Posted at 09:24h in Assertiveness skills, Blog, Communication 0 Comments

Do you suffer from glossophobia? The fear of public speaking can afflict three out of every four people, according to research from the University of Wisconsin....

Read More
Can brainstorming produce the best business results?

Is brainstorming actually effective?

20 Apr 2015
Posted at 12:55h in Blog, Communication, Leadership 0 Comments

Brainstorming can be a key weapon in the arsenal of any leader looking to encourage creative problem solving, but only when it's done effectively....

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There are several qualities you should look for in a good leader.

4 qualities that every coach should have

17 Apr 2015
Posted at 14:31h in Blog, Coaching skills, Diversity & Wellbeing, Leadership 0 Comments

As a leader, you're also expected to instruct your staff. We've found four characteristics that every coach should strive to adopt....

Read More
Are you doing what you need to deliver incredible written material?

3 things you must do when writing for business

16 Apr 2015
Posted at 09:07h in Blog, Business writing 0 Comments

Writing for business seems like a basic endeavour, but if you underestimate the craft, your material may not create the desired effect....

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Does your audience love you? These tips can add flair to your presentations.

3 tips which will add flair to your presentations

15 Apr 2015
Posted at 09:03h in Blog, Communication, Presentation skills 0 Comments

Do you struggle to keep your audience engaged when presenting? These tips can help you add some flair the next time you talk to a group....

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Do you struggle to get creative in your problem solving? These tips can help.

3 creative tips that will help your problem solving

14 Apr 2015
Posted at 09:27h in Blog, Communication, Problem Solving 0 Comments

Do terms like 'blue sky thinking' and 'think outside the box' send a shiver down your spine? These 3 tips cut out the jargon and will help better your problem solving....

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Telling someone they're underachieving doesn't have to be a drama-filled process.

How to tell someone they’re bad at their job?

13 Apr 2015
Posted at 08:31h in Blog, Communication 0 Comments

When performance targets aren't being met, telling someone they're underachieving in the workplace can be tough. These tips can help you across that process....

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Are you speaking with confidence?

Here’s what you need to do if you’re lacking confidence

10 Apr 2015
Posted at 13:08h in Blog, Communication, Emotional Intelligence, Influencing skills 0 Comments

...

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At times, it may be important to exude assertiveness when working on a project with multiple team members.

How and when project managers should use assertive behaviour

09 Apr 2015
Posted at 13:05h in Project management, Assertiveness skills, Blog 0 Comments

Project managers faced with potentially confrontational situations should employ assertive mannerisms to temper team member emotions....

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